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    The Persuader

    My personal blog, started in 2006.



    « | »

    06.01.2010

    Google’s Rick Klau restores Social Media Consortium

    All it takes is finding the right bloke and hoping they would do the right thing.
       At the end of the day, that was the lesson in getting Vincent Wright’s Social Media Consortium blog restored.
       Yesterday, Josh Forde Tweeted me about an article he had read, where John Hempton’s Blogspot-hosted blog had been removed by Google. In the comments, a Blogger manager, Rick Klau, responded. I wrote to Rick on Josh’s suggestion.
       Today, Rick responded to say he had restored the blog. He also privately gave us some advice on what got the blog picked up by Google in the first place and why it might not have been restored in those ‘two business day’ reviews.
       It was, of course, the first we have heard of the reasons, and he has a point. At Rick’s request, Vincent and I have promised not to share that publicly.
       The blog was temporarily removed again as the bot picked it up, but Rick has now whitelisted it so we can begin posting again, at long last.
       It’s been a six-month battle but we’ve finally got there.
       I still think Google’s procedure needs some work. The way we were spoken to on the forums was unacceptable, as was the obstruction and even deletion of evidence.
       However, Rick’s actions have restored a bit of our faith. It’s good that the people actually working inside for Google can tell who the good guys are and have some horse sense.
       What Rick also did right was to be accessible, and he kept his word not only to us but to other bloggers.
       His emails to us were punctual, and on that note he kicks my ass given how long I can take to get back to people.
       So, a big thank-you to Rick Klau—and I look forward to seeing more posts over at the newly restored Social Media Consortium.


    Filed under: business, internet, technology, USA—Jack Yan @ 00.47

    6 Responses to ‘Google’s Rick Klau restores Social Media Consortium

    1. Elle says:

      I was wondering why the reasons the blog was picked up by google bots should remain private?

      It would help a lot of legit bloggers to avoid the same problems to keep them from experiencing the trouble

      Thanks!

    2. Jack Yan says:

      Elle, Rick asked us to keep those reasons private, and we gave him our word. We had one or two things that some non-legit bloggers typically use, and Google wants to ensnare those in its searches.

    3. [...] readers, the Social Media Consortium blog (the one that came back a few days ago) has disappeared again.    Rick Klau, please help … (An email has been written to Mr [...]

    4. [...] and the Social Media Consortium matter you all know about), and on the Blogger Buzz blog, which Rick Klau writes [...]

    5. […] to secure its name on Instagram (well, it took a couple of days once it got to someone who cared—just like Blogger). It took three years for a Facebook page map for That Car Place to be correctly positioned in […]

    6. […] the main Blogger contact were complicit, to the point of deleting evidence that proved a fault, and it took the then-product manager’s intervention to be ethical, honest, transparent and proactive. One good guy (who has since moved on to other parts of Google—yet he still helped me out on a […]

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