Jack Yan
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The Persuader

My personal blog, started in 2006.



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19.01.2011

McAfee did good: a software company that didn’t jerk me around in ’10

A new computer arrived at the office, Firefox 3·6·13 was installed on it. Boom goes the dynamite (thanks, Jen—since I watch very little television I had no idea of this reference). It wasn’t the ‘unmark purple’ bug, either (sample size so far: 1).
   It’s a different set-up to the rest. For starters, it has both Chinese and English OSs. The fonts are installed differently—it’s using no font management software. I intentionally kept it different because, stupid me, I keep wanting to give Firefox the benefit of the doubt!
   I’ve been trying to give it a go since v. 1. With the new computer in, I’ve been going back through our archives to see if there were some programs I had to install. I found Firefox 1 and 2—neither of which, you might recall, passed my typography test (neither does Opera 10·63 or the new 11 that my Dad uses, but that’s another story).
   Firefox 3 was just such a godsend that it’s a shame that it became a crash-prone program after 3·5. It just seems a shame to abandon it after they did some really good work on kerning pairs, alternative glyphs and multilingual support.
   Where there’s a gripe against Mozilla, there’s one against Google. At left, Google Dashboard continues to insist I have one blog. Not to my knowledge: I haven’t had a blog on Blogger for nearly a year. So, just what private information of mine have you held on to, Google? I wrote to you, snail mail, to say I disagreed with your terms and conditions for this service.
   Its brand, in my mind, is in the toilet: I read the official version of why we had to merge our YouTube and Google accounts, and my entire reaction was one of scepticism.
   But, refreshingly, I am very happy with one program. As I installed McAfee on to the new machine, I had to note that it’s only had one major fault over 2010. It’s run largely faultless, or with only very minor niggles, for a considerable amount of time. Given that McAfee is a huge security suite, which I have had my fair share of problems with—including sarcastic tech support idiots earlier this century—it really looks like they listened to a lot of our gripes. It is not perfect, but at least it doesn’t crash four times a day, or slows down to such a crawl that I have to have a second computer on just in case. The one time I had to go to tech support, I had a volunteer (Pete) who was courteous and professional—quite the contrast to the deliberate obtuseness of Google.
   McAfee, in my book, you did good. From someone who has used VirusScan since 1989: keep it up.

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Filed under: branding, business, internet, marketing, typography, USA—Jack Yan @ 12.03

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