Jack Yan
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The Persuader

My personal blog, started in 2006.



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20.06.2011

Progress at TelstraClear; not sure if you could call it that at McAfee

While I still can’t get into TelstraClear’s support site, one tech has been responding to my feedback-form messages and following up—so I don’t have the difficulty of the telephone, where I have to start from scratch with people there.
   And, because Daniel Borgshammar at TelstraClear is a intelligent guy, he’s managed to get to the root of the problem: an out-of-house system, which has its own techs. He’s contacted them to get the low-down on what is locking me out.
   Thank goodness for continuity, because I seem to be often unique in discovering problems—whether it’s Google Earth failing to place the White House at 1600 Pennsylvania Avenue NW, Washington, DC, or Google Ads Preferences Manager lying to consumers, or Google not having terms and conditions or a privacy policy for Buzz. Funny, they’re all about Google. Hmm.
   And remember how I had spent nearly an hour with McAfee just to file a bug report? It’s now up to tier 2, and I’ve now been called to follow up on a bug report. And it’s such a doggone tiny bug, too. Can’t they just take it at face value and build it into their next update? Does it have to involve another 20-minute phone call? I’m grateful they’re being so courteous, but do they need me to hold their hand at every turn on this? It’s a bug report.

Speaking of Google:

Google Buzz

Google Buzz

I have been through this many times before. So sick of it recurring—especially as I do not have a visible Google profile, in which case gaining Buzz followers is, according to the company, impossible. Evidently it is not impossible.

Google Reader

Google Reader

   The above is also impossible, if memory serves me correctly. I do not use Google Reader and have nothing in there, yet Google claims I have five items. I’ve also gained a follower, but how could I, if I do not have a Google profile that enables me to be found for Google services?
   Now I see I have gained a contact on a service I do not even use:

Google Contacts

Google Contacts

   Unfortunately, there are client and Medinge things stuck to my Google account, all started at a time when Google was not so callous about privacy and didn’t do so much evil. Otherwise, I’d be out of there.

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Filed under: business, culture, internet, New Zealand, technology, USA—Jack Yan @ 12.46

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