Archive for September 2020


Another mailbox bites the dust from another crash—what is taking out Eudora’s data?

17.09.2020

Something is crashing my PC and taking Eudora mailboxes with it.
   The latest is losing my Q3 outbox table of contents, which I suppose isn’t as bad as losing the inbox, outbox, and all third-quarter emails, though being at the end of the week, there was still some repairing from the weekend back-up I made.
   The outbox was there but the table of contents was corrupted, and when Eudora rebuilds, for some reason the recipient isn’t recorded, only the sender.
   Once again I was faced with a line-by-line (or, rather, group-by-group) comparison of the back-up and the existing mailboxes, to see what changes had been made since the 11th.


Above: What remained of the third-quarter outbox. I can no longer group this ’box by recipient, since Eudora doesn’t rebuild sent email folders with the recipient in the relevant column.

   There were about three dozen emails that weren’t in common.
   The below Windows crash appears to have happened just after the last recorded “recipient-less” email in the corrupted table of contents.

   That was a while back, but I do remember another crash that slowed the computer to a crawl, with the non-closing app on restart being something to do with an AMD capturing window error.
   Could AMD’s software be crashing and deleting mailboxes? If so, it’s cost me many, many hours of frustration and the knowledge that I have a corrupted table of contents for this quarter’s emails that will never be fixed—a rare imperfection among years of perfectly archived ’boxes.
   I was also able to trace it to when I sent a message to a friend on Facebook who is not easily reachable by other means. Since I rarely use the site it was pretty easy to pinpoint when I was last there.
   Considering my phone died after installing Whatsapp what’s the bet that running Facebook on a desktop browser kills your desktop’s data?
   It’s as I always say: the newer the software doesn’t mean more reliable. Just ask anyone using Facebook today.
   I have updated the AMD driver so let’s see if the bug recurs. I’m considering running Eudora back-ups on a daily basis but the weekly Windows back-up takes in many other work folders, and I don’t believe there’s a way to run a second job through the default service.

I visited a dental surgeon earlier this week and noticed his software didn’t perform as he wished. He couldn’t edit things in his billing software due to a bug. He had to return to the file minutes later and repeat the task before the program let him.
   I dispute those who say I encounter more bugs than the average user. Watching the surgeon, he just lived with the bug, and knew that if he waited long enough, his program would allow him to make edits again. It seems to be a bug affecting the most basic of tasks. The difference, I imagine, is that he didn’t document the stupidity of the software developer in preventing him from doing a fundamental task, whereas I regularly call them out, especially when it comes to common sites such as Google or Facebook where the (misplaced) expectation is that they must hire the best. Not always.
   Prof Sir Geoffrey Palmer once said in one of his lectures, ‘The more lawyers there are, the more poor lawyers there are.’ The analogy in software is, ‘The more software developers there are, the more thick software developers there are.’ Like any profession, and I include law, not everyone who graduates is smart. Just look at some of our politicians who claim to have law degrees.

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Posted in New Zealand, technology, Wellington | No Comments »


Recovering mailboxes and tables of contents in Eudora after an extraordinarily massive crash

12.09.2020

I’ve used Eudora for around 25 years as my email client and in the early days, when the inbox got too big, I had it crash every now and then, necessitating the program to rebuild the table of contents. From memory I’ve lost some emails back then, too, and had to ask friends to re-send. But, by and large, it’s been largely stable, and since Windows 7 I don’t recall it crashing so badly that I would be up shit creek. Till last night.
   Normally, Eudora has back-ups for its in- and outboxes (which it renames with 001 and 002 suffixes) so in the case of a lost ’box, you can rename the old ones and hopefully not lose too much. But what if a crash was so severe it would take out not only the in- and outboxes, but also the content of the back-ups, as well as your third-quarter email folder? That’s exactly what happened.
   I haven’t gone back into Windows to find out what caused the series of crashes but it seems to have begun with RuntimeBroker.exe and ntdll.dll. I’m not even going to pretend I know what all this means:

   So what do you do when you’re up shit creek and renaming mailboxes (which I’ve had to do when we had a fuse blow) doesn’t work?
   The most recent back-up I had was from September 5, and a lot happens in email-land for me over the course of six days. But it was the most recent, and it had to be the starting-point. So, first up, I retrieved them from Windows Backup and put them into a temporary folder (you can’t put them into the original folder).
   The third-quarter ’box’s contents were still there, but the table of contents had been corrupted, but it had six days’ worth of changes to it. I renamed this to Q3 In (2), closed Eudora, and placed the backed-up third-quarter mailbox and table into the Eudora folder.
   Then it’s the laborious process of seeing how they differ. The best thing to do—and why Eudora remains superior to so many later programs—is to line up the mailbox windows side by side, size them the same, sort them both by date, and begin going through screen by screen. If the first email and the last email are identical, chances are the ones in the middle are identical, so you’re only looking for the emails in the corrupted table that are newer. You then have to shift them one by one into the backed up one. I deleted the identical ones from the corrupted mailbox and by the end of the exercise I had over 4,200 emails in the trash.
   The status (read, replied) is gone after the transfers but it’s a tiny price to pay for completeness.


Above: The remnants of the exercise, after discarding trash and duplicate emails from the corrupted third-quarter mailbox.

   Then the inbox. Same story: there was a 001 ’box that had survived the crash but none of the tables of contents were usable.
   In this case, it’s fortunate we use Zoho as our email service. I went into the trash folder, where all checked emails wind up after POP3 access, and transferred everything from the 5th to the present day into the inbox. Fortunately, from there it’s not difficult to do a fresh POP3 access. Again, I closed Eudora, put the backed-up inbox into the main Eudora folder, and simply checked my emails. You do lose once more the status of the emails—you won’t know if you’ve replied to them—but at least you have an inbound record.
   The outbox was a very sad case, and unfortunately the news is not good. Here, the table of contents was complete but the mailboxes (all of them) were blank. Therefore, clicking on the table of contents’ entries actually deleted them because the mailbox was corrupted. Strangely, all showed the correct sizes.
   There’s no easy way here. You can’t take sent emails from Zoho and put them into your inbox expecting Eudora to be able to download them. The only solution I found was to forward each one, one by one, to myself from within Zoho. Then I placed them into either my third-quarter outbox or the active outbox. My own name appears in the recipient column, and the dates are wrong, but, again, if completeness is the aim, then it’s a small price to pay. Sadly, of the three recovered ’boxes and tables of contents, it’s the least elegant.
   I imagine I could edit each email as a text file within the outbox and allow the table of contents to generate new entries, then recompile them into a new table, but after you’ve spent hours doing the first two ’boxes, you’re not keen on such a technical solution after 3 a.m. And there’s also no guarantee that the table would generate properly anyway.
   Windows was the culprit here, as Eudora has always been very stable, and crashes like this are exceedingly rare, if you keep your in- and outboxes to reasonable sizes. I’ve never seen the back-ups get wiped out as well. A good case study in favour of regular back-ups, and maybe I might need even more frequent ones.

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Posted in business, New Zealand, technology | 1 Comment »


Forget the stereotypes: how immigrants write with English as their second language

12.09.2020

How interesting to find a photocopy of a letter my Dad wrote to the Department of Social Welfare in 1986, to apply for National Superannuation on behalf of his parents.
   We had been here less than a decade, but, frankly, Dad’s correspondence was always like this. The whole idea of immigrants coming to Aotearoa with limited English always smacked of racism and intolerance to me, and this letter illustrates that it might actually be our linguistic superiority in mastering another tongue that has racists and xenophobes worried.
   There are some minor errors here, and he could have used a few commas instead of full stops, but it’s on a par with period correspondence from native Anglophones.
   I still have this Underwood typewriter.

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Posted in New Zealand, Wellington | No Comments »


The accidental 9-11 post: their Republicans and Democrats still have the same concerns

11.09.2020


Above: I photographed this gentleman praying at Ground Zero during the 9-11 commemorations in 2005. A very moving day and my first return to the site since 2001.

This was never meant as a 9-11 post. I recorded this a few days ago, after chatting to my US friend Jerry, who had voted for Trump in 2016. I concluded that Americans largely had the same concerns, regardless of whom they voted for, yet other interests were stoking the divisions because they had everything to gain from the infighting. I also discussed the shift of their political centre from President Dwight D. Eisenhower’s day to today. Back then, the people of the US showed unity, and I still believe they can if they wished, and rid themselves of the vitriol that comes through social media.

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Posted in business, culture, leadership, media, politics, USA | No Comments »


Google’s knowledge panels: they don’t know how to give access to a verified user

08.09.2020

After my last post, it seemed fair to give Google a chance to respond. I filed some feedback with them, and, surprisingly, I got a reply. But then I was taken around in circles, again, just like in 2009, though the respondents aren’t arseholes like ‘Chuck’ all those years ago.

I clicked to claim this knowledge panel. You send me a verification. In that verification you have ‘Review info’. It’s just a blue box. I can’t click on it or do anything with it. Then when I go to the page to publish on Google Search, you tell me my address doesn’t have permission. I can’t remember how I got there, but you also show me another window saying someone is already managing my company on Google. That can’t be so as I’m the only person logged in via the Search Console and you verified that I was the right person.

   Google’s first response (links removed):

Hello Jack,

Thank you for contacting us.
   You are currently the verified owner of the knowledge panel entity “Lucire”. If you don’t see “Suggest an edit” option at the top of your knowledge panel, please confirm that you’re logged in to a Google account that was used for the verification. Also, check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.
   If this issue still persists, please send us the following so that we can investigate further, examples of these images are attached:

  • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
  • A screenshot of your “Web & App Activity” page.
  •    Also, we’re hoping to bring more features to you in the future. Unfortunately, Posts on Google is not open to every entity at this time.

    Regards,
    Jay
    Google Search support team

       It would be rude not to comply.

    Hi Jay:

    I really appreciate your reply. In the past, whenever I’ve contacted Google, I get radio silence, so I’m really happy you’re there.
       I signed in as me but there’s no ‘Suggest an edit’. I fail on the first hurdle, actually, as I believe I had turned my web activity off a while ago. Unfortunately, there’s no way for me to turn it back on or to access the first link you gave me.
       I have a Gmail with a school I work with. Even though I’m logged in with [redacted], the verified address, I get prompted to log in with my school address when I hit your first link. I switch accounts, which is the logical thing to do, and log in again. Except the site prompts me to log in with my school address. It’s a never-ending loop.
       Hopefully the attached screenshots will help with troubleshooting or to find out what I’m doing wrong.
       The browser is Opera, which is Chromium-based, and it has no privacy settings or blocked cookies that might prevent me from accessing Google.

    Thank you,

    Kind regards,

    Jack


    Above: This is the knowledge panel screenshot Google keeps asking me for. I’m logged in, with the verified address, and there’s no ‘Suggest an edit’ as they claim. That’s actually why I contacted them—because I’m literate and I’ve already read their instructions, which are either wrong, or I’m encountering something unexpected on their systems.





    Above: What happens when I click on Google’s web and app activity link that their reps send me. It asks me to verify my email but it’s the wrong address (this is the school one). I click ‘Next’ and get to the second screen, where I can choose the address that Google confirmed was the verified address, and the one used for its own search console. Notice the verified address has a green circle with a J inside it, just like in the top image. I then get taken to the third screen, but note that I have not been logged in. I sign in again. And guess what? We’re back to square one.

       This is where it starts to go awry, because despite a really good start from Jay, who confirmed that my regular address was the one that was verified to edit Lucire’s knowledge panel, I next receive this.

    Hello Jack,

    If you got your Google Account through work or school, you might need to contact your administrator to turn on the Web & App Activity additional service for your organization.
       If this issue still persists, please send us the following so that we can investigate further, examples of these images are attached:

  • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
  • A screenshot of your “Web & App Activity” page.
  •    Also, please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.

    Regards,
    Jay
    Google Search support team

       I fired this off in reply to Jay.

    Hi Jay:

    Thank you. A couple of things here.
       The school account has nothing to do with this. I’m just saying that your server keeps defaulting to the school account and every time I log in with the correct verified account, it logs me straight out again. Every time I switch to the correct account, your system doesn’t like it.
       You already have the screenshots. I already sent the screenshot with the knowledge panel. I have re-attached it. This is logged in with the correct, verified account, the one that’s used for the search console, and the one that was used to claim the knowledge panel.
       As explained, your server will not let me in to get a screenshot of the web and activity page.
       I am logged into the correct account.
       As explained, you will not let me get to the web and activity page in order to get a screenshot.

    Kind regards,

    Jack

       Jay wasn’t the only one on my case. Tanvi sent me something even more left-field.

    Hello Jack,

    As informed please, you might need to contact your administrator to turn on the Web & App Activity additional service for your organization.
       Also, please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.
       If this issue still persists, please send us the following so that we can investigate further, as per attached image format:

    • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
    • A screenshot of your “Web & App Activity” page.

    Regards,
    Tanvi
    Google Search support team

       Notice how they keep asking for the knowledge panel screenshot, and I keep sending it, but no one cares.
       And they keep wanting this web and app activity page, which they won’t let me access. My response to Tanvi:

    Hi Tanvi:

    I am the administrator for my organization. There is no one else.
       I am logged in to the account used for verification.
       As explained, I cannot access the web and app activity page. Every time I do, you log me off.
       I do not know what a G Suite is.
       I re-attach for the third time the knowledge panel.
       I cannot make a screenshot of my web and app activity page because you will not allow me access to it.

    Kind regards,

    Jack

       They just need to check their own records to find I am the only person registered to look after Lucire, and if I’m not, then their security holes are pretty damned massive. But doing something logical like that might cut to the chase too quickly, and we know from 2009 that Google likes giving you the run-around. I don’t know who teaches them customer service but I bet it’s the English.
       They keep asking for a web activity page that their own systems won’t let me access.
       I think we can realistically chalk this one up to another failed Google service. I hope they can get it cleared up, as the knowledge panel is Wikipedia-based and, therefore, not accurate. While I don’t use Google, I know the majority of people do. I’ll continue being as nice as I can, as I want to see this fixed, but somehow I don’t think it will be remedied any time soon. The folks on the frontline won’t understand why their systems cannot accept that one person has two separate email addresses and two separate Google accounts, one linked to each. You’d think I was the first person ever to have two email addresses, just like Marty McFly telling his uncle that he has two television sets in 1955.

    PS.: It just gets nuttier. Just because you keep asking the same things doesn’t mean the answers will change.

    Hello Jack,

    Thanks for proving screenshot but please provide screenshots as per attachment only.
       Please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on.
       To get access to your suggest and edit, please contact your G-Suite Admin. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin. To know more about G Suite please look into G suite Help Center.

    Regards,
    Tanvi
    Google Search support team

       Here you go, Tanvi. We can keep going around in circles and your firm will look more and more useless.

    Hi Tanvi:

    I have provided screenshots as attachments. I don’t know any other way to send you screenshots.
       Again: I am logged in to the correct Google account and it was the one used for verification.
       Again: I do not know if web and app activity is turned on because you will not let me access it.
       There is no G Suite. I am not using a G Suite. I am the only person authorized to deal with this. I am the admin.
       Please check your records. You will find that there is no one else authorized to deal with this matter. Mine is the only account that deals with the search console and it is the only account verified to edit the knowledge panel.

    Kind regards,

    Jack

    P.PS.: September 10. Where did we get up to? I forget, because the same thing keeps happening. It’s Groundhog Day at Google.
       Right, it’s back to Jay.

    Hello Jack,

    The screenshot that you have provided is not in the correct format, please resend the following screenshot in correct format so that we can investigate further, example of the image is attached:
    A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner). Please refer to the attached screenshot.

    Regards,
    Jay
    Google Search support team

       Fair enough. Jay included a screenshot of exactly what he wanted. I send this to Jay. (It makes no difference. See below.)

    Hi Jay:

    I wasn’t sure what you meant by correct format but the screenshot helps. Please find that attached.

    Kind regards,

    Jack

       SaiKumar is now on the case. He’s got what I sent to Jay.

    Hi Jack,

    Thank you for providing the screenshots.

    Could you now please try the following and let us know if anything has changed? If not, please send screenshots.

  • Incognito mode
  • Mobile device
  • Different web browser
  • A screenshot of your “Web & App Activity” page (please make sure that your verified email/Google account name is visible at the top right-hand corner).

    Regards,
    SaiKumar
    Google Search support team

       This seems pretty reasonable.

    Hi SaiKumar:

    I’ve attached what I see in incognito mode. I’ve also attached the same screenshots using a fresh copy of Edge instead of Opera.
       I can’t help you on a mobile device, sorry. It’s not something I’m prepared to use.
       As discussed, Google will not let me access the web and activity page so I cannot supply a screenshot for you. What happens when I click on the link in your email is explained in my email sent on September 7 at 22.51 GMT.

    Kind regards,

    Jack

       How many times to I have to tell them that they won’t let me access the web and app activity page? They keep asking, I keep telling them I can’t access it, and they ask again.

    Hello Jack,

    Thank you for sharing screenshot.
       We need your a screenshot of your “Web & App Activity” page for our investigation. You are only providing screenshot of knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner).

    Regards,
    Tanvi
    Google Search support team

       At this point, I have my doubts if Google’s staff is even literate.

    Hi Tanvi:

    I don’t know how many times I have to tell you, Jay and Saikumar this, but I cannot give you a screenshot of the web and app activity page because your system will not let me access it. Please see my email from September 7, 22.51 GMT.
       I have already provided you with the correct screenshot from the knowledge panel page but here it is again, from two different browsers.

    Regards,

    Jack

       OK, I shouldn’t have sent Tanvi those SERP screenshots again, but what’s the bet she’ll come back and demand I send her the web and app activity page screen that they won’t let me access?

    P.P.PS.: This feels like the final email for now.

    Hello,

    Thank you for contacting us. We are looking into this. We will get back to you as soon as possible.

    Regards,
    Tanvi
    Google Search support team

    I thanked her and I think we can leave it there for the next few years.

    P.P.P.PS.: I actually got a reply (September 12, 21.56 GMT). Links removed because I can’t be bothered making them active.

    Hi Jack,

    Thank you for patiently waiting while we looked into the query for you.

    We would request you to try to claim the knowledge panel using a different Google account. If you don’t have one, then create a Google account. Once you create a Google Account, use the email address to add it in the account. Please follow these steps in order to add users to your account:

  • Visit https://www.google.com/search/contributions/manage
  • Under “Add people to this account”, click Start now.
  • If you need to switch accounts, use the dropdown menu next to your profile image to select the account you want to manage.
  • Click Add new user.
  • Enter the Google email address of your new user.
  • Choose whether the user gets manager permissions. To grant manager permissions, move the toggle to the right.
  • Click Invite.
  • You can set different permission levels for users:

  • Manager: Can suggest changes to the knowledge panel, and add or remove users.
  • Owner: The primary user on the account, and has the same permissions as managers.
  • Contributor: Can suggest changes to the knowledge panel.
  • You can read more about updating users here.
    Regards,
    Aghrajit
    Google Search support team

    I followed his instructions as they seemed pretty reasonable but, as it’s Google, they’re not really supposed to work.

    Hi Aghrajit:

    Thank you for your detailed instructions. I have followed them, added my other Google account [redacted], and invited myself as a manager.
       I received the Google confirmation and clicked on ‘Get started’.
       However, there is no link to allow me to claim the knowledge panel, just a link to give general feedback, as though I were a regular user. I don’t have any additional privileges.
       Please find the resulting screenshots attached.

    Kind regards,

    Jack

       I think they need to face the fact that their knowledge panels don’t work as advertised, a bit like how their blog review process didn’t work as advertised, or how their anti-malware warnings didn’t clear as advertised, or how their Ads Preferences Manager didn’t work as advertised, etc. Remember, this is the company that didn’t even know where the White House was in Google Earth—and it was version five when I discovered this!

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    More things that don’t work: Google knowledge panels, and typing in te reo Māori in Facebook

    06.09.2020

    A guide to emojis for 2020.

    At least Twitter works. Google, as usual, doesn’t.
       I had a check to see how Lucire was performing in a Google search yesterday and noticed there was a Wikipedia box to the right, and a message saying that if it was about us, I could ‘claim’ the box. I clicked on the link, and as Google knows my email address is associated with Lucire through its search console, it verified me. ‘Congratulations, you’ve been verified’, according to the Google website, and I could ‘Add or change info’, with a ‘Review info’ box that I could click on.

       Actually, it’s just a coloured rectangle. Clicking on it does nothing.
       Maybe it’s my privacy settings, so I used my fresh, unblocked, Google-can-plant-what-it-likes Chromium browser. I log in as me on Google. And here’s what I get.

       Another variant is the below:

       ‘This account doesn’t have permission to publish on Google Search.’ Um, it does. You just told me I did.
       The box remains claimed but there’s not a damned thing I can do.

    Long-time readers will remember my pointing out many years ago how the Google Dashboard isn’t accurate, especially when it comes to arithmetic. Nothing has changed.
       Google says I have one task. Well, I can’t, since I’ve never used it. Click through: I have none, and Google returns a ‘Get started’ page. Google says I have two albums. Again, impossible. Click through: I have none. It says I belong to one group. Click through: zero. I’m honestly astonished at how bad they are. If you can’t do maths, you probably shouldn’t be working with computers.




    Finally, I see Facebook has forced a lot of people to change to its new template. I actually don’t care what the UI looks like, as I’m not there sufficiently to care. And I bet that if you were Māori, you’d want to have the old template back, since you can’t type macronized vowels. The macron just winds up on the baseline on any Chromium browser.

       One friend tried to replicate this on Windows and couldn’t, so this might not be a universal issue.
       The font being called by the stylesheet is Segoe UI Historic. I have it installed, and it’s not something I’ve ever edited. I will point that that, according to Character Map, no macronized vowels are visible in the relevant Unicode range, though I haven’t opened it in Fontlab to confirm. If the browser has to substitute, that’s fine. But what font (indeed, which of the Segoe fonts) has macrons on the baseline? It appears to be Microsoft’s Segoe, so if it’s not a Facebook linked font (the code inspector suggests it isn’t), then we can point the finger at Microsoft for a buggy font on a standard Windows 10 computer. Either way, someone in a Big Tech outfit goofed.

    I had bookmarked this on my cellphone but because it’s my cellphone, it takes a long time to get it on this blog. I have to remember to grab the phone, then look up the post. But it’s your regular reminder that Facebook usually does nothing, despite saying it actively takes down hateful content. As I noted on The Panel in late August, eight copies (I believe in part) of the Christchurch massacre still exited on the platform as of March 15, 2020. The lies are laid bare once more.

       As a company, they also take their sweet time in removing bots. Here’s Instagram in a message to me on August 27 (it’s not the only 2018 report they responded to that week):

    Same old, same old.

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    Posted in culture, internet, New Zealand, publishing, Sweden, technology, Wellington | 1 Comment »