Jack Yan
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The Persuader

My personal blog, started in 2006. No paid posts.



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08.10.2020

Payoneer frustrates and sends you round in circles

I can safely say that I wouldn’t choose Payoneer as a payment service. As I told in their forums today as a last resort, after already spending hours (in the plural!) on this.

This has been deeply frustrating and here I am telling the story for the fifth time, since Payoneer stores none of my requests in the support centre.
   Today I received an email saying a payment was coming from a company that I work with. The problem: the bank account on file is out of date.
   There is no way I can make any changes.
   You may think that I can go to the settings on my account and do the edits there, but this particular account is not recorded there. So how can I remove or correct an account that is not even shown on the Payoneer website?
   No matter which option you select from payoneer.custhelp.com, you’ll get an automated response that is completely useless and irrelevant.
   The emails read, ‘If this response does not resolve your issue, visiting our Support Center is the fastest way to find a resolution,’ which is a complete and utter lie, since you cannot file a single support request. After you’ve typed out your story for the umpteenth time, support never receives a thing. You just get another automated email with useless information. When you look under ‘My requests’, you find that Payoneer never recorded what you wrote. This must be the quietest support centre in the world.
   When clicking on the link when the website’s advice is useless, you get a 404 that reads, ‘This site has been disabled for the time being.’
   They keep sending me to pages that I have already seen and can do nothing with. This has been the worst payment website I have ever had to deal with, as they keep sending you round in circles and nothing ever gets resolved. It’s out of sheer desperation I’m on a public forum in the hope someone knows how to do this.

   I’m not kidding about their website. Here are some fun pages it’s led me to in order to resolve my query.


   I’d like our money, please.

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Filed under: internet, technology—Jack Yan @ 11.06

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