Archive for the ‘technology’ category


The ‘Wellywood’ sign: people power gets things done

10.03.2010

That was a very interesting 30 hours. I found out about the ‘Wellywood’ sign yesterday afternoon, through Twitter, and Tweeted to say I hated it. Little did I know then that there was a huge Facebook group—6,000 strong at the time of writing—where Wellingtonians were making their voices known.
   And when I got there to Facebook, I was inspired.
   While my opponents were still talking hot air, I decided to act for the good of the city. I was inspired by one comment on the larger anti-sign Facebook group, which asked: surely someone holds the copyright?
   First stop: the Hollywood Sign Trust. If anyone knew who owned the sign, it would be them.
   I received a very nice reply from Betsy Isroelit of the Trust at what must have been very early hours in California, to say that she had referred it to the correct parties.
   By the time I got up today, I had an email waiting from Global Icons, LLC, which, with the Hollywood Chamber of Commerce, owns the original Hollywood sign’s intellectual property. Global Icons, from what I understand, looks after this side of things for the Chamber. And would I please send them the artist’s impression of what the sign would look like?
   And that kicked it off. I mentioned this to Rachel Morton at TV3 news before I was interviewed, and she took the initiative by contacting the CEO of the Chamber for comment immediately. It turns out that he did not know that the matter was already brewing in California, but he does now. Rachel tells me that he then put the Chamber’s lawyers on to the case. That’s two for us, nil for Mayor Prendergast and the airport.
   All it took was the creativity of Wellingtonians to show something I have said from day one.
   You know, creativity? The thing that this sign does not represent, and makes fun of?
   And all it took were everyday Wellingtonians collaborating. I was inspired by the person on the Facebook group. And if I hadn’t approached the Trust and Global Icons, I wouldn’t have mentioned it to Rachel. And if Rachel hadn’t called the CEO, Global Icons would probably be going it alone. It doesn’t matter who gets the credit, because the credit is, really, everyone’s. The result should hopefully be that this horrible sign does not go up because people were prepared to act—whether by making their voice known on Facebook, or making some phone calls.
   People power, not corporates, not Ă©lites, gets things done. And that includes this year’s mayoral election.

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Posted in New Zealand, Wellington, culture, internet, media, politics, technology | 2 Comments »


Wellington needs free wifi and jobs, not a council that goes nuts with spending

02.03.2010

Back Jack Yan for Mayor Funny how a media article can inspire you to send out a release, especially when you’re a ratepayer and you wonder if our City Council of Ă©lites understands how hard it was for us to make that money. In today’s case, it was Lindsay Shelton’s Scoop Wellington op-ed about Wellington City Council going nuts with its spending. Lindsay highlighted not only a $350,000 sculpture for the World Cup—money which I reckon we could use to boost the central city’s wifi coverage—but Dave Burgess’s report in The Dominion Post that WCC spends six times as much as Porirua’s council on food and drink.
   I’m not sure how we can justify those sorts of numbers, but I do have an aim to balance the budget if elected.
   As I wrote today, if we can grow our creative and technological clusters in Wellington—and get free wifi up and running (initially in the centre of the city, expanding outward)—we can grow the local economy and create jobs. After that we can look at partying—but not till we earn Wellingtonians’ respect by doing a bloody good job.
   A city that supports its clusters strategically will be able to balance the budget—and so far, it seems I’m the only candidate who is even willing to talk about this issue.
   We can start improving those communities through the new jobs we’ll be creating, and deal a blow to inner-city crime.
   If we fall behind on the tech side of things, consider this: we will lose the Sevens and any other event because our visitors will be asking, ‘Why can’t I get on to Google Maps on my iPhone without paying for it?’ It’s very simple, and when a mayor and council miss out on the simplest things, then it is time for a change.
   I would have thought a divided council—a complaint of the incumbent, Kerry Prendergast—would mean that we would not be spending massive amounts on things because there would be a lack of agreement. Spending ratepayers’ money, for some reason, seems to get rapid accord in this council—which tells me that when we vote in our mayor and council later in the year, we should have a far greater change than even I would have expected when I began my campaign.
   We have a divided council that needs firm direction on how to grow the economy, and a mayor who understands what ‘world-class city’ means.
   World-class does not mean big. World-class means nimble, modern and transparent.
   In 2010, we don’t need the same old, tired voices. Or the same old Ă©lites. The direction Wellington needs is a fresh one that brings new promises.

Incidentally, we have added a Facebook widget for my campaign page on this blog. It’s been placed at a few locations on my sites. Also, as of today, backjack2010.com redirects to jackyanformayor.org—it’s important to have the consistency in the domain name and the campaign graphic (thanks to Demian Rosenblatt).

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Posted in New Zealand, Wellington, business, internet, leadership, media, politics, technology | No Comments »


More Buzz, a small buzz, and my real and virtual lives meet

22.02.2010

My friend Pete informs me of his Google Buzz experience, and it’s not positive, either.
   He is no stranger to technology and is more expert than I am on these matters. He had turned off Buzz, and was surprised to find that it was still taking his information and publishing it to his followers.
   His sister took a screen shot of what she saw on her screen, which is shown above. Notice at the top of the screen, it says that Pete is following her—even though by this time he had turned Buzz off. In Pete’s words: ‘I’ve now had to go into settings where there is a further option to disable it altogether and kill all your posts. I’m hoping that stops it!’
   I hope so, too!

If any of the old Voxers are still around reading this blog, I met up with Paikea (a nom-de-plume of one of my neighbours and friends on the old Vox blogging platform) on Sunday. It was a wonderful catch-up and it was as though we had been Real World 1·0 friends for years. Sometimes, blogs really do help you get into the mind of others so you know if you would hit it off or not.
   I look forward to meeting her husband in the near future, too, and we have exchanged phone numbers and emails. I wonder if Linda-Joy and her husband might be next, as they are nearby in Melbourne.

Finally for tonight, how about the above? These are the followers on one Twitter account (I have an inkling who it is, but it’s not my place to say so). If you want me to feel honoured and very flattered, then following HM Queen Rania al-Abdullah of Jordan, Shakira Ripoll, Sir Richard Branson and Gov Arnold Schwarzenegger immediately after me will do it. I am also in good company with my dear friend Manas Fuloria over in Gurgaon.

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Posted in India, New Zealand, business, culture, humour, internet, technology | 5 Comments »


The 10 types of Twitter account I am unlikely to follow back

21.02.2010

I’m getting fussier about whom I follow back these days on Twitter, and have noticed myself removing some people I followed.
   Initially, my rule on Twitter was to follow back only people I knew in the real world. Eventually, I opened that up and even went back among the following to include people I met online. Then, I chose people to follow based on whether they were real or fake and have to admit that a few clever Tweeters suckered me in to following some bots (which I remove whenever they are in my Tweetstream).
   Today, I’m afraid that even being human doesn’t necessarily have me following back. I now consider the subject and whether it’s among my interests. Or I consider the location. In other words, I might have entered into a fourth phase of my time on Twitter, where I don’t expect contact with all and sundry, just those whose interests align, or live in places I am in or am likely to be in.
   Being more geographically specific with social media is exactly what Stanley Moss predicted would be a major 2010 trend at his Medinge and, later, Sorbonne–CELSA presentations. I never gave it much thought till I realized I had been doing that myself for several months.
   So as we begin the New Year, there are some rules to those I do not follow.
   1. If your Tweetstream has any quotations from famous people in it—even one—forget it. A year ago, I might have followed you if you had some engagement with people and there was the odd quotation from Mark Twain or some other luminary interspersed with your conversations. Today, if you’re still using automated quotation programs, then I’m no longer interested. It seems either lazy or passĂ©, sorry.
   2. While Shelly Ryan, the spammer, has gone, anyone having as their first Tweet an invitation to their profile and hinting it could be adult will get a block from me.
   3. If the whole Tweetstream looks like a Twitter edition of my spam filter trash folder, you’re outta here. The teeth-whitening Tweet remains a dead giveaway. Also: anyone who repeats promotional Tweets can forget about getting me to follow back. And yes, I do scroll down the entire first page.
   4. There’s a grey area with any type of automated Tweet outnumbering manually written ones. I have followed some car magazine ones when they are automated, but I am not following back a Tweetstream about, say, Facebook, or a whole bunch of advice, no matter how well meaning it is. If I wanted to read self-help stuff, that is better coming from a book than in Tweet form.
   5. A huge disparity between those followed and the number following back. If you have followed 1,200 people and you have about three follow-backs, then that screams, ‘Spammer,’ to me. In borderline cases, I will see who you are following. If your list is filled with people who all seem to have the same name, then I will know you are a bot, and I will send a block request to Twitter. (Some of these bots will find humans to follow by using spidering techniques—sometimes it is obvious, and they will get a block, too.)
   6. Anyone who has more API-delivered Tweets than real ones will be far more likely to be ignored than they were in the past.
   7. Anyone whose Tweetstreams are made of re-Tweets nearly exclusively.
   8. Anyone who has plugged into a single site and is feeding their headlines out, using that method to make up their entire Twitter account. I have seen two that just take headlines from ReadWriteWeb and link to their articles. Duh, why don’t I just follow ReadWriteWeb directly? (Similarly, those who have taken a Google News feed are unlikely to get my attention.)
   9. Companies who I know have misbehaved, and this is usually personal. (I can think of one that has had a preemptive block from yours truly.)
   10. People whom I know are dicks in real life. (Fortunately, none have come knocking on my Twitter account, probably because they think I’m a dick.)
   Some of my choices sound harsh, and I don’t profess to following the above 100 per cent of the time. Very occasionally, I might see a friend who has started Tweeting, who has, in the few hours after setting up his account, filled it up with people he knew. Obviously, the following–follower disparity would not apply.
   Nor do I claim that I am more right than anyone else. Given there’s no right and wrong with how you follow back in Twitter, let’s just say, ‘It just is,’ rather than put a judgement on to it. It is each person’s decision on how they use the service and whom they’d like to follow.

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Posted in business, culture, internet, marketing, technology | No Comments »


I don’t have Gmail. So how did I get a Buzz account again?

18.02.2010

Can someone please explain to me how I have a Google Buzz account?
   Yes, I know, all those people complaining about Google Buzz found that their Gmail contacts where, all of a sudden, added to the service.
   And Google, this week, apologized for messing up.
   Well, Google, please explain my scenario, because I don’t have a bloody Gmail account.
   Yet, you’ve seen fit to provide me with a Buzz account—something I do not want—and, like so many others, added 19 followers to it.


Above: Buzz has been the centre of complaints for Gmail users these past few weeks. Google now extends that to non-Gmail users.

   This was today. This was after your supposed apology for messing up people’s privacy.
   I guess you’ve figured that after messing up Gmail users’ lives, you’re now going after non-Gmail users.
   Incidentally, can someone also please explain to me why I have 18 requests for Google Reader followers when I have done everything possible to remove every last piece of information out of there? Just where did these 18 suddenly come from?


Above: Despite deleting everything out of my Google Reader account, today I have 18 people wanting to be the followers of an empty account. Nice one, Google.

   Of those eighteen, I know seven.
   I am talking about Google Reader—that service which still gave me recommendations for sites to follow based on my feeds and Web History, even though I had no feeds and had turned off Web History. Privacy breach much?
   Then, in my Google Profile, why have you introduced new fields in there and checked them by default? I was very careful to remove information out of there, but now, supposedly, I want you to ‘Display the list of people I’m following and people following me’.


Above: A new field was added to my Google Profile, checked by default—to ensure less privacy. Less than a day after it apologized for breaching people’s privacy. Hypocrisy much?

   Are your people so stupid that you would introduce a new field dealing with privacy and turn it on by default? The week after your Google Buzz dĂ©bĂącle? Who did you hire? People from Facebook?
   Does your HR department hire bottom-of-the-class guys, or do you find morons and train them down?
   Rather ironical, considering that this week, I have been de-Googling my life. Looks like Google doesn’t like my removing myself from its services, so it’s forcibly put me on to new ones and created new options which it has checked by default, decreasing my privacy.
   It wasn’t enough that you had put me on to Reader and turned on Web History after I turned it off.
   Consider my profile deleted, dickheads. You are not getting any more of my personal information from me.
   Really, Google, WTF?


Above: I don’t have Gmail. Look, Google, it’s in my “new products to try” section.

PS.: Deleting my profile has made no difference to my Buzz account: it remains there, complete with followers.—JY

P.PS.: Scootley at the Gmail forums explains that anyone can get a Buzz account, even if they do not use Gmail. Here’s what I don’t get (correct me if I am wrong):
‱ Buzz is part of Gmail.
‱ If I have never signed up to Gmail and agreed to its terms and conditions, what governs my relationship with Google over Buzz?
   I decided to find out.
   Answer: none.
   On visiting Google Buzz’s home page, and following the links at the bottom of that page to the terms and conditions and privacy policy, I encountered these two pages:


Above: Google has no terms and conditions for Buzz (URL accessed 2.27 p.m. GMT [and again at 10.26 p.m. GMT]).


Above: Google has no privacy policy for Buzz (URL accessed 2.27 p.m. GMT [and again at 10.26 p.m. GMT]).

   Ironically, I re-created a new profile and unchecked the ‘Display the list of people I’m following and people following me’ option, and now, Buzz has finally disappeared. (This did not work earlier—and Scootley confirms that that should have had no effect on Buzz’s presence in my Google Dashboard. Still, it’s gone, so I’m happy.)—JY

P.P.PS.: One consequence of having no Google profile is that Google punishes you in the search results. In an ego-surf of my name with quotes, I dipped 10,000 results because of the missing profile. (I also dipped 10,000 after an earlier attempt a few days ago of having my profile turned off.) Like one page on Google really counts for 10,000 hits—but apparently, Google gets pissy at you for turning your profile off!
   Well, I’d rather have a drop of 10,000 references than have weird services appear in my Google profile!—JY

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Posted in USA, business, internet, technology | 6 Comments »


A belated thank-you to independent software creators

18.02.2010

When I had to reinstall everything late last year, I didn’t thank the software developers for making it easy for me to get a new ID. I got personal replies from the programmers behind Barcode Maker 3 and SayNow, and found it relatively easy to sort out registration for FontLab and Gammadyne Mailer. The rest of the programs were straightforward with their licence numbers, but I have to give props to the independents—people who still give a damn about their creations. Thank you.

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Posted in Sweden, USA, internet, technology | No Comments »


Wellington wants free wifi

17.02.2010

While I’ve been a LinkedIn member for many years—my LinkedIn ID has six digits, which gives you an idea of how long ago—I have to confess that I did not browse the brilliant Wellington, New Zealand group till quite recently.
   And free wifi is being talked up there, too, as something Wellingtonians genuinely want.
   We hear from expats who feel Wellington needs this as a major city, from Wellingtonians who believe this would be great for growing business, and from some concerned citizens who wonder where the money comes from.
   Fortunately, two of the posters there have experience in the wifi space, and can attest to the fact that the infrastructure already exists. As mentioned on my mayoral campaign site, we can make this profitable for the city. Secondly, it will provide an additional avenue for Wellington businesses to be found.
   Indeed, one of these experts notes that it was exceedingly rare for anyone to go mental over downloading things; in any case, I propose there will be a daily data cap on the service.
   When I made wifi one of my core issues last year, I knew instinctively it would be right for Wellington.
   I don’t live in a bubble, and I’m not part of the political Ă©lite. Which means I haven’t learned how to distance myself from the needs of Wellingtonians. I’ve been engaging with people for a long time with an eye on this campaign. Anyone with one’s pulse on the city knows that free wifi and new jobs are things that a world-class city needs—and I firmly believe Wellington is potentially world-class. I would hate for us to miss the opportunities that are before us right now, which can catapult us into the big league to become one of the world’s great cities.
   As those of you who came out to the two Asian Events’ Trust shows at TSB Arena in Wellington over the weekend know, I have returned to our shores after a wonderful trip to Europe. The warmest it got, I should note, was 2°C, which makes even a foggy, overcast day like today seem dreamy. (The coldest was –15°C.)
   Some of the conversations I had in Sweden still can’t be revealed yet (this isn’t about transparency—this is about legality), but I was there studying some benchmarks for transportation and the environment. I want Wellingtonians to know I travel on my money and I use the opportunity to benefit my city. I don’t miss these opportunities. (And yes, I was in KĂžbenhavn, too.)
   As some of you who have followed my career know, I am not talking about incremental improvements.
   After all, as early as 2001 I was talking about Fair Trade and social responsibility. By 2003, I had talked to the United Nations Environment Programme and convinced them that the best way of making environmental issues cool was to mainstream them through the world of fashion and celebrity—and Lucire’s partnership with them was born. The same year, we at the Medinge Group decided that Beyond Branding should be a Carbon Neutral book. The previous decade I was doing everything from web publishing (1993) to launching the country’s longest running online fashion title (1997).
   So when I talk about these ideas in Sweden, I am talking about game-changers that can benefit Wellington.
   You have to be a few years ahead of your time, given what politics is like. No one who seeks public office can afford to be reactive or behind the times. And I hope that in the last 23 years, I’ve managed to demonstrate a fairly good record of identifying the next big thing.
   And I owe a debt of gratitude to my good friend (and one of Sweden’s outside-the-box marketing thinkers) Stefan Engeseth for arranging my speeches and meetings. Thank you for entrusting me, Stefan, for being your first speaker in your Unplugged Speeches session—it was an extremely good, interactive morning. It’s not every day I get to interact with someone who works for NASA. (If you thought I was good, you should see speaker number two, who has a Ph.D. and is very easy on the eyes.) But mostly, thank you for inspiring me even more, because you, too, always seem to be a few years ahead of the game.
   As to France, the other country I spent heaps of time in on this trip, it was an honour to talk at the Sorbonne–CELSA campus with my colleagues at Medinge.
   While part of the Paris trip was occupied by a board meeting and with the 2010 Brands with a Conscience awards, I had the opportunity to discuss my mayoral campaign with the world’s leading brand thinkers in a meaningful, collegial presentation. Medinge, too, is filled with those forward-thinking from people who are nearly always right about their predictions of how the world would look in three to ten years’ time.
   And the session at La Sorbonne was, in my mind, a true highlight—where, again, Wellington got plenty of promotion, and I was able to share some thoughts with a smart, young audience.
   I’ll be letting voters know ahead of time what else was discussed with the Swedish companies, so you can be even better armed when you fill out your ballot forms for the local elections later this year.
   In the meantime, let me give my Facebook campaign page another little plug: click here for more. My heartfelt thanks to all those who have joined and have given me amazing encouragement for this campaign.

At the Sorbonne–CELSA
Cat Soubbotnik

Above At La Sorbonne–CELSA in Levallois. Below Presenting to my Medinge Group colleagues at MIP.

At Medinge Paris
Sergei E. Mitrofanov, copyright

StockholmRight I wasn’t kidding about Stockholm hitting –15°C. It was around –9°C when this pic was taken.

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Posted in New Zealand, Sweden, Wellington, branding, business, internet, leadership, politics, social responsibility, technology | 4 Comments »


More Google privacy breaches in Reader?

14.02.2010

Tonight, I removed every single blog I followed—including my own—from Blogger. My de-Googling continues. I’ve also taken myself off as an author on some Blogger blogs as of tonight, as an intermediate step of ending my association with Blogger altogether.
   I had hoped that deleting my Blogger reading list would get me off the Google Reader service, which I never (knowingly) signed up for. As mentioned recently, Google decided that my following blogs on Blogger would mean (a) it would open a Google Reader account (it was in its help pages, which I did not read—I argue this should have been on a terms and conditions page); (b) allow others to begin following that account; (c) prevent any removal of my Google Reader account, even when I did not want one.
   You would think that deleting everything associated with Google Reader would allow its removal, but no. In fact, I was rather disturbed to see the following: feed recommendations in Reader.

Google Reader recommendations

   Among the recommendations is my friend Sharon Haver’s site, Focus on Style, and another from CondĂ© Nast’s Style.com.
   Normally I would not have a problem with seeing either of these, if I was an avid Reader user, but it begs the question: if I have turned off all the sharing of my data in Google, to the point where the company claims to no longer knows my preferences, then how does it know my preferences? How does it, in this case, know that I have interests in the fashion industry? Or is everyone on the planet interested in fashion, according to Google, and these are its default recommendations?
   After all, Google itself states that it compiles these preferences based on the following:

It takes into account the feeds you’re already subscribed to, as well as information from your Web History, including your location.

Well, Google, not only have I switched Web History off (twice: once on launch and once after you turned it back on without telling me), I have no feeds.
   Which must mean, I assume, that turning stuff off in Google does not mean turning stuff off in Google. Google might say you have Web History turned off, but I am wondering if that’s just more BS from this company.
   It might have decent blokes like Rick Klau working there at Blogger, but the rest of the company seems dodgier by the day to me. We’ve already had tech support guys who know very little about tech or support (those six months probably were what kicked off my de-Googling), we’ve had the whole Buzz dĂ©bĂącle (Harriet Jacobs, a.k.a. Fugitivus, mentioned in that post, has since shut her blog to unregistered users after, presumably, abuse was sent to her), and now, it seems that Google spies on you.
   The 2010s will see the dĂ©but of some form of portal site, but it definitely won’t be Facebook, and, at this rate, it won’t be Google.
   And that’s a shame. I like some of the things that Google has offered me over the last 11 years, but its behaviour of late, and its ill-thought technologies, remind me of another American giant. That’s the one that people in the 1990s picked on a lot: Microsoft.

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Posted in USA, business, internet, technology | 3 Comments »


I do not stand for John Key’s defeatist talk

09.02.2010

I’ve heard it all before. In the 1980s, the New Zealand Government promised that, with the introduction of Goods and Services’ Tax (GST), people would be better off, because it would mean more money in our pockets.
   With the proposal to hike GST to 15 per cent under the current government, Prime Minister John Key is singing a similar tune: that somehow, this will be better for us, offset by a reduction in income tax.
   It’s the same tune that was sung 25 years ago by another technocratic government, clueless on actually how to grow the economy without stealing from the general public.
   Economies are grown through innovation and creating circumstances that allow that to happen, which was what the National Party promised with its broadband strategy. We’ve since heard less about that and more about putting some cycle tracks through the country for tourists—all short-term projects from people who have never had to start a long-term business in their lives.
   Unemployment is now up to 7·3 per cent. Before you say it’s not that bad compared with overseas, it’s still pretty terrible. It’s why this has been the core of a lot of my mayoral campaign messages: we need to get unemployment down. How? By creating the environment through which innovation can be fostered.
   In Wellington, that means building on the creative and technological clusters people have been creating. What this city should have in the next three years is a mayor and council that support this—because it is in the national interest.
   When Dr Alan Bollard, Governor of the Reserve Bank, said we should not bother trying to match Australia’s standard of living by 2025 because we lacked the natural resources, I was shocked at what I would call a defeatist attitude—one that the PM seems to share with trying to take from everyday New Zealanders.
   I hope that Dr Bollard can inform me of the context, as I was out of the country when he made his statement on television.
   But I will say that we already are among the most innovative people in the world, both out of our natural creativity and out of necessity.
   We also know that economies are built on industry clusters—something that already exists in Wellington and needs just enough encouragement from a supportive mayor and council.
   We also know that in the 21st century, trying to grow an economy based around primary products and natural resources is an outmoded idea. They are important, of course, and New Zealand will always need a vibrant primary sector, but the real growth is in intellectual capital—something which people in national politics seem to lack.
   What we don’t have are enough people seeking public office who can see this. People who want to grow the economy. People who believe enough in the intelligence and innovation of New Zealanders.
   Well, I believe in us, and I believe in our potential. I also don’t believe in robbing everyday New Zealanders of their hard-earned cash.
   While some rates’ increases are already planned by this current administration, let us try to minimize future increases by creating real businesses for Wellington, and for this city.
   Let’s also show the defeatists that they are yesterday’s men. We know better, and we can do better.

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Posted in New Zealand, Wellington, business, internet, leadership, politics, technology | 6 Comments »


Toyota’s troubles stem from forgetting its principles

06.02.2010

I was surprised to learn that Toyota still has not issued a worldwide recall of its troublesome Prius NHW30 model, even though one had gone out in New Zealand.
   In layman’s terms, the brakes allegedly don’t work when you want them to. In more complex terms, the software has trouble distinguishing between different types of braking, and drivers may experience a delay in ‘pedal feel’.
   I was always a bit sceptical about the recalls over the unintended acceleration, given that the last time I heard those words, they were in relation to a falsified report from CBS’s 60 Minutes, a show known to me for making up stories (Killian memoranda, anyone?). Hearing them again, I thought it was just another excuse for the clumsy driving of a few individuals who couldn’t figure out where the accelerator was (which was what happened with Audi in the US). But it seems this matter has been around for a long time, and recalls were being done even last year.
   But the Prius matter, something that has not come under a global recall, appears more serious than carpets getting in the way, which is the problem behind the unintended acceleration complaints. AFP reports:

The Transport Ministry has received some 80 complaints in February about malfunctions in the brake system of the latest model of the flagship Prius, the Tokyo Shimbun reported without quoting sources.
   Five of them were actual crashes in which the drivers claimed the brakes did not work properly, the daily said, adding that the ministry would urge the company to launch an investigation.
   It was not possible to immediately confirm the report.

   Already Toyota has been berated by top management for going too far from its core principles by its honorary chairman, Shoichiro Toyoda. The company had been trying to sell big cars in China during the financial crisis, and spent a good part of the 2000s developing large pick-up trucks for the US market. Bloomberg reported last June that a meeting was called:

Shoichiro scolded the president [Katsuaki Watanabe] for being so anxious to boost sales and profits that he’d let Toyota emulate now bankrupt General Motors Corp. and Chrysler LLC. Toyota had become addicted to big, expensive cars and trucks and had forgotten the customers’ need to save money, Shoichiro said, according to the person’s account.

   In other words, Toyota’s culture has been suffering, and we all know what happens when sales’ volume and profit are pursued at the expense of quality or engineering. (Ask Mercedes-Benz.)
   Toyota may be an example where too many niches were created, simply to get consumers in the showrooms—and now that’s coming to bite it on the rear end. Having too many niches has one immediate drawback: consumers no longer understand the structure of the range. Is the small car the iQ, Ist, Vitz, Porte, Belta or Passo? Do I move from that to a Corolla, Auris, Blade, Corolla Rumion, Probox, Raum, RAV4 or wotsis?
   The mistakes are understandable in some ways. Toyota had to create more new models as attention spans shortened. While a car might be able to be presented as “new” for two years in the Japanese market 10 years ago, consumers expect something else within half a year. To fund this appetite, the company looked for ways to maximize profits in every market—with the US one fuelled by bigger and bigger vehicles. It had to take costs out of cars, especially with electronics (by combining as many functions on to one system as possible) and architecture—and it may be these areas where the Prius suffered.
   But no company can really afford to pursue too many niches—Mazda overextended itself in the late 1980s and early 1990s, as did Nissan in the early 1990s—when times are tough. Toyota should have forecast a downturn, as many business experts did. The question that the company needs to ask itself is: what made it so blind in the 2000s?
   Even ignoring the idea of unintended acceleration for now, Toyota ends the lunar year on a low. It will always have its diehard followers—there are many models not affected by these issues—but the company must refocus its brand for the New Year toward its traditional principles. There is every sign the company knows that, with Akio Toyoda, the founder’s grandson, now at the helm, and doing spot checks down on the production floor. (I’d rather Toyota have someone like that than a “celebrity CEO” who gives good press. The era of the celebrity boss is over for now.) It is simply a pity that the company did not get on to its mounting problems—there are claims that unintended acceleration reports began surfacing with Toyota’s Lexus ES model as early as 2004—sooner.
   Few buy a Toyota because the cars make one’s heart beat faster. They are a default choice for many people who want the simplest conveyance from A to B. Akio’s job has been reminding his own team of that, and reinstituting the ‘Toyota Way’ and kaizen, terms that many of us who went to business school during a certain era recall.

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