Archive for the ‘USA’ category


Only 10 months on, let’s not repeat history

22.11.2020

This was my Tweet after having privately expressed my frustration over the WHO’s failure to declare an emergency of international concern in January:

   That’s how COVID-19 got out of China.
   The US’s biggest migration of its people is usually this week, for Thanksgiving. Please don’t be like China, folks.

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Posted in China, internet, USA | No Comments »


To Scotland with love

10.11.2020


Danjaq LLC/United Artists

Time for another podcast, this time with a Scottish theme. I touch upon how fortunate we are here in Aotearoa to be able to go to the ballet or expos, and, of course, on the US elections (thanks to those who checked out my last podcast entry, which had a record 31 plays—sure beats the single digits!). That leads on to a discussion about A. G. Barr, Richard Madden, and Sir Sean Connery, who never said, ‘The name’s Bond, James Bond.’

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Posted in culture, interests, media, New Zealand, politics, Sweden, TV, UK, USA | No Comments »


Autocade reaches 4,300 models before the month is out

31.10.2020

A very quick note, probably more for me than anyone else: the 4,300th model went up on Autocade tonight. It was slightly deliberate, since I checked the stats for the site to see we were up to 4,299. I’ve a folder of models to be added, and I admit I scrolled down a little to see what piqued my interest—having said that, it’s what I usually do anyway. But there was a desire not to add yet another two-box crossover (had enough of those for a while) or any model that would lead me to be obsessed about a full line (DAF 33, anyone?). As the 1980–4 Pontiac Phoenix is already on the site, the 1978–9 entry went up. (Yes, I disagree with Wikipedia, which has Phoenixes starting in 1977, which is true, but it was mid-year, it was officially part of the Ventura line, and Phoenix doesn’t appear in the 1977 full-line brochure.) Wikipedians can do it their way, and I’ll do it mine.
   At some point I’ll add the Oldsmobile Omega for 1975–9 and we’ll have the X-cars for those years all up.

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Posted in cars, interests, publishing, USA | No Comments »


Language lines on NewTumbl

24.10.2020

This post was originally posted to NewTumbl.

I’m surprised that a clip from a front page of a British tabloid newspaper was ruled M by a moderator here after I made it O. It was critical of British cabinet minister Matt Hancock and made fun of his surname, with two words that rhymed with its two syllables.
   The words on the headline included the work wank, which was even starred there (w*nk) for the really sensitive. I realize this is an American website but I didn’t even think that was a word they used. For most of us in the Anglosphere, it’s nowhere near offensive. It’s not uncommon to call someone a wanker and the word is never bleeped on television—it’s that throwaway. I learned of the word wank when I was 11, and wanker I heard before that. Kids would probably know of it even younger now. A younger reader would not link it to anything sexual and if they did, they’re a dirty little kid. (Same with bugger, which infamously even appeared on television commercials for Toyota here, and I know in Australia, too.)
   The second word that appeared was cock, a colloquialism for penis, but also it has other meanings. Let’s not get into those: it’s clear the context suggested penis—in the same way an American might call someone a dick, I suppose. Again, hardly offensive, never bleeped, and, I don’t know about the US, but here it’s the word that children might learn to refer to male genitalia.
   But, here’s the real kicker: the image was from the front page of a national newspaper. Not the top shelf wrapped in a brown paper bag or plastic at a convenience store.
   Looking at the classifications, M is for adults-only stuff, with ‘strong suggestive or violent language.’ O was already suggested by NewTumbl staff as suitable for politics, including COVID-19 posts (this qualified), and the language by any standard was mild (feel free to come and give your reasoning if you were the mod and you want to defend your decision).
   So I’ve had a post removed for a word that an 11-year-old uses (remember, O is for ‘older teens’) and another word that children use, and both appeared on the front page of a national newspaper.
   I have used these words on a website run from a country that thinks it’s OK to show people getting blown away in violent movies and cop shows (oh, sorry, ‘police procedurals’), where guns are commonplace, but words are really, really dangerous. Thought you guys had a First Amendment to your Constitution.
   The conclusion I am forced to draw is that the post was removed because, like Facebook, there is a right-wing bias shown by a moderator who does not like a conservative government criticized here. Good luck, because I’ll continue to criticize a bunch of dickheads that even my right-leaning, pro-market, lifelong-Tory friends in Britain dislike. If this post is classified M then I will have to conclude that the reason is also political, because there’s not a single word here that any right-thinking user of English would deem ‘strong suggestive or violent’.
   I came here because I objected to the censorship at Tumblr, where, for instance, they hide posts referring to NewTumbl in searches. That’s pretty tame but enough for me to insist on free speech over silly, petty corporate decisions, the sort of games that other silly, petty corporations like Google play. I can live with NewTumbl’s male nipple rule and other attempts to be non-sexist, but I also believe that if you’re moderating, you should be apolitical.

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Posted in internet, media, publishing, UK, USA | No Comments »


Was it six networks or only five? In all this excitement, they’re ‘Still the One’

23.10.2020

I’m sure there are many, many more examples of this tune being used to promote TV networks, but it seems to be a standard in at least three countries I know, and probably far more besides.
   It is, of course, ‘Still the One’, which ABC used in the US to celebrate being the top-rated network there in 1977 for the second consecutive year. It was rare for ABC to be on top, but I think the general consensus was that jiggle TV got them there.
   Australia, which has always had a lot of US influences, then used it for Channel 9 in 1978 and included the original American footage. It would have been properly licensed but in the days before YouTube, and less international travel, few would have known of the origins.
   It was then adapted for the Murdoch Press’s Sky One satellite network in the UK the next decade (did they first see it in Australia?), before being revived by 9 in Australia in 1988. It was adapted once again for TVNZ’s Channel 2 here in New Zealand to kick off the 1990s.
   The slogan was used regularly by 9 as the 1990s dawned though new songs replaced the original, and by the end of the 1990s, both Channel 9 and its NBN sister were using the familiar tune again.
   Was that the end? In 2003, WIN, another Australian network, brought it back for their promos. As far as I can tell, WIN, a regional broadcaster, doesn’t have a connection to 9, but instead has an agreement with the Ten Network there. Just to make things confusing, 9 was using it at the same time, and it continued to do so into the mid-2000s.
   A quick internet search on Duck Duck Go reveals it was originally a song performed by the band Orleans in 1976, from their album Waking and Dreaming. The song was written by the then-married Johanna and John Hall. It charted at number five in the US. Given that it was used by ABC in 1977, it would have been a familiar tune to Americans at the time. I wonder if the Halls expected it would become a TV network standard in so many countries, and what did they think?
   Let me know if there are other countries and networks that used this—I’ve a feeling it went even further!

Orleans

ABC, USA

Channel 9, Australia (1978)

Sky One, UK

Channel 9, Australia (1988)

Channel 2, New Zealand

Channel 9 and NBN, Australia (1998)

WIN, Australia

Channel 9, Australia (2003)

Channel 9, Australia (2006)

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Posted in culture, interests, media, New Zealand, TV, UK, USA | No Comments »


Oh look, a Gmail privacy leak—it’s really, really time to stop using them

19.10.2020

Still want to use Gmail? How’s this for discouragement?

   Couple this with my last post on this, I’d now go so far as to warn people to get rid of their Gmail accounts. As a layman, the service just does not seem secure to me.

PS.: This is from another Tweeter more schooled in these matters than me.

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Posted in internet, technology, USA | No Comments »


If you’re in the ‘New Zealand can’t’ camp, then you’re not a business leader

04.10.2020


Which club is the better one to belong to? The ones who have bent the curve down and trying to eliminate COVID-19, or the ones whose curves are heading up? Apparently Air New Zealand’s boss thinks the latter might be better for us.

From Stuff today, certain ‘business leaders’ talk about the New Zealand Government’s response to COVID-19.
   We have Air New Zealand boss Greg Foran saying that elimination was no longer a realistic goal for us, and that we should live with the virus.
   This is despite our country having largely eliminated the virus, which suggests it was realistic.
   No, the response hasn’t been perfect, but I’m glad we can walk about freely and go about our lives.
   Economist Benje Patterson says that if we don’t increase our risk tolerance, ‘We could get to that point where we’re left behind.’
   When I first read this, I thought: ‘Aren’t we leaving the rest of the world behind?’
   Is Taiwan, ROC leaving the world behind with having largely eliminated COVID-19 on its shores? It sure looks like it. How about mainland China, who by all accounts is getting its commerce moving? (We’ve reported on a lot of developments in Lucire relating to Chinese business.) The Kingdom of Saudi Arabia has adopted policies similar to ours with travel and quarantine, and I’ve been watching their infection figures drop consistently. They’re also well on their way to eliminating the virus and leaving the world behind.
   We are in an enviable position where we can possibly have bubbles with certain low-risk countries, and that is something the incoming government after October 17 has to consider.
   We are in a tiny club that the rest of the world would like to join.
   Let’s be entirely clinical and calculating: how many hours of productivity will be lost to deaths and illnesses, and the lingering effects of COVID-19, if we simply tolerated the virus?
   Work done by Prof Heidi Tworek and her colleagues, Dr Ian Beacock and Eseohe Ojo, rates New Zealand’s democratic health communications among the best in the world and believes that, as of their writing in September, we have been successful in executing the elimination strategy.
   Some of our epidemiologists believe the goal can be achieved.
   I just have to go with the health experts over the business “experts”.
   I’m not sure you could be described as a ‘business leader’ if you are a business follower, and by that I mean someone who desires to be part of a global club that is failing at its response to COVID-19. GDP drops in places like the UK and the US are far more severe than ours over the second quarter—we’re a little over where Germany is. Treasury expects our GDP to grow in Q3, something not often mentioned by our media. As Europe experiences a second wave in many countries, will they show another drop? Is this what we would like for our country?
   I’ve fought against this type of thinking for most of my career: the belief that ‘New Zealand can’t’. That we can’t lead. That we can’t be the best at something. That because we’re a tiny country on the edge of the world we must take our cues from bigger ones.
   Bollocks.
   Great Kiwis have always said, ‘Bollocks,’ to this sort of thinking.
   Of course we can win the America’s Cup. Just because we haven’t put up a challenge before doesn’t mean we can’t start one now.
   Of course we can make Hollywood blockbusters. Just because we haven’t before doesn’t mean we can’t now.
   Heck, let’s even get my one in there: of course we can create and publish font software. Just because foreign companies have always done it doesn’t mean a Kiwi one can’t, and pave the way.
   Yet all of these were considered the province of foreigners until someone stood up and said, ‘Bollocks.’
   Once upon a time we even said that we could have hybrid cars that burned natural gas cheaply (and switch back to petrol when required) until the orthodoxy put paid to that, and we wound up buying petrol from foreigners again—probably because we were so desperate to be seen as part of some globalist club, rather than an independent, independently minded and innovative nation.
   Then when the Japanese brought in petrol–electric hybrids we all marvelled at how novel they were in a fit of collective national amnesia.
   About the only lot who were sensible through all of this were our cabbies, since every penny saved contributes to their bottom line. They stuck with LPG after 1996 and switched to the Asian hybrids when they became palatable to the punters.
   Through my career people have told me that I can’t create fonts from New Zealand (even reading in a national magazine after I had started business that there were no typefoundries here), that no one would want to read a fashion magazine online or that no one would ever care what carbon neutrality was. Apparently you can’t take an online media brand into print, either. This is all from the ‘New Zealand can’t’ camp, and it is not one I belong to.
   If anybody can, a Kiwi can.
   And if we happen to do better than others, for God’s sake don’t break out the tall poppy shit again.
   Accept the fact we can do better and that we do not need the approval of mother England or the United States. We certainly don’t want to be dragged down to their level, nor do we want to see the divisiveness that they suffer plague our politics and our everyday discourse.
   Elimination is better than tolerance, and I like the fact we didn’t settle for a second-best solution, even if some business followers do.
   Those who wish to import the sorts of division that the US and UK see today are those who have neither imagination nor a desire to roll up their sleeves and do the hard yards, because they know that spouting bullshit from positions of privilege is cheap and easy. And similarly I see little wisdom in importing their health approaches and the loss of life that results.
   I’m grateful for our freedom, since it isn’t illusory, as we leave the rest of the world to catch up. And I sincerely hope they do.

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Posted in business, cars, China, culture, leadership, media, New Zealand, politics, typography, UK, USA | No Comments »


Two big reasons not to use Gmail

03.10.2020

I was absolutely shocked to learn this is how Gmail works.

   As you’ll read in the thread, this has been confirmed by other Gmail users.
   That should rule out ever using Gmail for secure communications. Not that you should be using a service like that for anything important, but the fact is Gmail has become ubiquitous, and I believe a lot of people don’t know any better.
   Just imagine being able to receive some emails meant for your rival by signing up to an address that varies from it by a full stop or period.
   Secondly, we’ve noticed a large amount of spam where we can trace (via Spamcop) the origins back to Gmail. Oftentimes they have Gmail reply addresses, as in the case of 419 scams (where they may use another ISP or email service with a “sacrificial” address to send them). Why would you risk being among that lot?
   Add this to the massive list of shortcomings already detailed here and elsewhere and you have a totally unreliable platform that doesn’t really give a toss. They didn’t care when they removed my friend’s blog in 2009 and then obstructed any attempt to get it back, until a product manager became involved. They didn’t care when their website blacklisting service libelled clean sites in 2013, telling people not to visit them or link to them. And they don’t care now.
   There really is no reason to use Gmail. You’ll risk your emails going to someone else with a similar address, and you’ll be among the company of unethical actors. I can truly say that if Gmail weren’t this ubiquitous, and used by so many friends, I’d just set up a rule on our server and block the lot.

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Posted in business, internet, technology, USA | 3 Comments »


The accidental 9-11 post: their Republicans and Democrats still have the same concerns

11.09.2020


Above: I photographed this gentleman praying at Ground Zero during the 9-11 commemorations in 2005. A very moving day and my first return to the site since 2001.

This was never meant as a 9-11 post. I recorded this a few days ago, after chatting to my US friend Jerry, who had voted for Trump in 2016. I concluded that Americans largely had the same concerns, regardless of whom they voted for, yet other interests were stoking the divisions because they had everything to gain from the infighting. I also discussed the shift of their political centre from President Dwight D. Eisenhower’s day to today. Back then, the people of the US showed unity, and I still believe they can if they wished, and rid themselves of the vitriol that comes through social media.

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Posted in business, culture, leadership, media, politics, USA | 1 Comment »


Google’s knowledge panels: they don’t know how to give access to a verified user

08.09.2020

After my last post, it seemed fair to give Google a chance to respond. I filed some feedback with them, and, surprisingly, I got a reply. But then I was taken around in circles, again, just like in 2009, though the respondents aren’t arseholes like ‘Chuck’ all those years ago.

I clicked to claim this knowledge panel. You send me a verification. In that verification you have ‘Review info’. It’s just a blue box. I can’t click on it or do anything with it. Then when I go to the page to publish on Google Search, you tell me my address doesn’t have permission. I can’t remember how I got there, but you also show me another window saying someone is already managing my company on Google. That can’t be so as I’m the only person logged in via the Search Console and you verified that I was the right person.

   Google’s first response (links removed):

Hello Jack,

Thank you for contacting us.
   You are currently the verified owner of the knowledge panel entity “Lucire”. If you don’t see “Suggest an edit” option at the top of your knowledge panel, please confirm that you’re logged in to a Google account that was used for the verification. Also, check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.
   If this issue still persists, please send us the following so that we can investigate further, examples of these images are attached:

  • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
  • A screenshot of your “Web & App Activity” page.
  •    Also, we’re hoping to bring more features to you in the future. Unfortunately, Posts on Google is not open to every entity at this time.

    Regards,
    Jay
    Google Search support team

       It would be rude not to comply.

    Hi Jay:

    I really appreciate your reply. In the past, whenever I’ve contacted Google, I get radio silence, so I’m really happy you’re there.
       I signed in as me but there’s no ‘Suggest an edit’. I fail on the first hurdle, actually, as I believe I had turned my web activity off a while ago. Unfortunately, there’s no way for me to turn it back on or to access the first link you gave me.
       I have a Gmail with a school I work with. Even though I’m logged in with [redacted], the verified address, I get prompted to log in with my school address when I hit your first link. I switch accounts, which is the logical thing to do, and log in again. Except the site prompts me to log in with my school address. It’s a never-ending loop.
       Hopefully the attached screenshots will help with troubleshooting or to find out what I’m doing wrong.
       The browser is Opera, which is Chromium-based, and it has no privacy settings or blocked cookies that might prevent me from accessing Google.

    Thank you,

    Kind regards,

    Jack


    Above: This is the knowledge panel screenshot Google keeps asking me for. I’m logged in, with the verified address, and there’s no ‘Suggest an edit’ as they claim. That’s actually why I contacted them—because I’m literate and I’ve already read their instructions, which are either wrong, or I’m encountering something unexpected on their systems.





    Above: What happens when I click on Google’s web and app activity link that their reps send me. It asks me to verify my email but it’s the wrong address (this is the school one). I click ‘Next’ and get to the second screen, where I can choose the address that Google confirmed was the verified address, and the one used for its own search console. Notice the verified address has a green circle with a J inside it, just like in the top image. I then get taken to the third screen, but note that I have not been logged in. I sign in again. And guess what? We’re back to square one.

       This is where it starts to go awry, because despite a really good start from Jay, who confirmed that my regular address was the one that was verified to edit Lucire’s knowledge panel, I next receive this.

    Hello Jack,

    If you got your Google Account through work or school, you might need to contact your administrator to turn on the Web & App Activity additional service for your organization.
       If this issue still persists, please send us the following so that we can investigate further, examples of these images are attached:

  • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
  • A screenshot of your “Web & App Activity” page.
  •    Also, please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.

    Regards,
    Jay
    Google Search support team

       I fired this off in reply to Jay.

    Hi Jay:

    Thank you. A couple of things here.
       The school account has nothing to do with this. I’m just saying that your server keeps defaulting to the school account and every time I log in with the correct verified account, it logs me straight out again. Every time I switch to the correct account, your system doesn’t like it.
       You already have the screenshots. I already sent the screenshot with the knowledge panel. I have re-attached it. This is logged in with the correct, verified account, the one that’s used for the search console, and the one that was used to claim the knowledge panel.
       As explained, your server will not let me in to get a screenshot of the web and activity page.
       I am logged into the correct account.
       As explained, you will not let me get to the web and activity page in order to get a screenshot.

    Kind regards,

    Jack

       Jay wasn’t the only one on my case. Tanvi sent me something even more left-field.

    Hello Jack,

    As informed please, you might need to contact your administrator to turn on the Web & App Activity additional service for your organization.
       Also, please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.
       If this issue still persists, please send us the following so that we can investigate further, as per attached image format:

    • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
    • A screenshot of your “Web & App Activity” page.

    Regards,
    Tanvi
    Google Search support team

       Notice how they keep asking for the knowledge panel screenshot, and I keep sending it, but no one cares.
       And they keep wanting this web and app activity page, which they won’t let me access. My response to Tanvi:

    Hi Tanvi:

    I am the administrator for my organization. There is no one else.
       I am logged in to the account used for verification.
       As explained, I cannot access the web and app activity page. Every time I do, you log me off.
       I do not know what a G Suite is.
       I re-attach for the third time the knowledge panel.
       I cannot make a screenshot of my web and app activity page because you will not allow me access to it.

    Kind regards,

    Jack

       They just need to check their own records to find I am the only person registered to look after Lucire, and if I’m not, then their security holes are pretty damned massive. But doing something logical like that might cut to the chase too quickly, and we know from 2009 that Google likes giving you the run-around. I don’t know who teaches them customer service but I bet it’s the English.
       They keep asking for a web activity page that their own systems won’t let me access.
       I think we can realistically chalk this one up to another failed Google service. I hope they can get it cleared up, as the knowledge panel is Wikipedia-based and, therefore, not accurate. While I don’t use Google, I know the majority of people do. I’ll continue being as nice as I can, as I want to see this fixed, but somehow I don’t think it will be remedied any time soon. The folks on the frontline won’t understand why their systems cannot accept that one person has two separate email addresses and two separate Google accounts, one linked to each. You’d think I was the first person ever to have two email addresses, just like Marty McFly telling his uncle that he has two television sets in 1955.

    PS.: It just gets nuttier. Just because you keep asking the same things doesn’t mean the answers will change.

    Hello Jack,

    Thanks for proving screenshot but please provide screenshots as per attachment only.
       Please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on.
       To get access to your suggest and edit, please contact your G-Suite Admin. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin. To know more about G Suite please look into G suite Help Center.

    Regards,
    Tanvi
    Google Search support team

       Here you go, Tanvi. We can keep going around in circles and your firm will look more and more useless.

    Hi Tanvi:

    I have provided screenshots as attachments. I don’t know any other way to send you screenshots.
       Again: I am logged in to the correct Google account and it was the one used for verification.
       Again: I do not know if web and app activity is turned on because you will not let me access it.
       There is no G Suite. I am not using a G Suite. I am the only person authorized to deal with this. I am the admin.
       Please check your records. You will find that there is no one else authorized to deal with this matter. Mine is the only account that deals with the search console and it is the only account verified to edit the knowledge panel.

    Kind regards,

    Jack

    P.PS.: September 10. Where did we get up to? I forget, because the same thing keeps happening. It’s Groundhog Day at Google.
       Right, it’s back to Jay.

    Hello Jack,

    The screenshot that you have provided is not in the correct format, please resend the following screenshot in correct format so that we can investigate further, example of the image is attached:
    A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner). Please refer to the attached screenshot.

    Regards,
    Jay
    Google Search support team

       Fair enough. Jay included a screenshot of exactly what he wanted. I send this to Jay. (It makes no difference. See below.)

    Hi Jay:

    I wasn’t sure what you meant by correct format but the screenshot helps. Please find that attached.

    Kind regards,

    Jack

       SaiKumar is now on the case. He’s got what I sent to Jay.

    Hi Jack,

    Thank you for providing the screenshots.

    Could you now please try the following and let us know if anything has changed? If not, please send screenshots.

  • Incognito mode
  • Mobile device
  • Different web browser
  • A screenshot of your “Web & App Activity” page (please make sure that your verified email/Google account name is visible at the top right-hand corner).

    Regards,
    SaiKumar
    Google Search support team

       This seems pretty reasonable.

    Hi SaiKumar:

    I’ve attached what I see in incognito mode. I’ve also attached the same screenshots using a fresh copy of Edge instead of Opera.
       I can’t help you on a mobile device, sorry. It’s not something I’m prepared to use.
       As discussed, Google will not let me access the web and activity page so I cannot supply a screenshot for you. What happens when I click on the link in your email is explained in my email sent on September 7 at 22.51 GMT.

    Kind regards,

    Jack

       How many times to I have to tell them that they won’t let me access the web and app activity page? They keep asking, I keep telling them I can’t access it, and they ask again.

    Hello Jack,

    Thank you for sharing screenshot.
       We need your a screenshot of your “Web & App Activity” page for our investigation. You are only providing screenshot of knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner).

    Regards,
    Tanvi
    Google Search support team

       At this point, I have my doubts if Google’s staff is even literate.

    Hi Tanvi:

    I don’t know how many times I have to tell you, Jay and Saikumar this, but I cannot give you a screenshot of the web and app activity page because your system will not let me access it. Please see my email from September 7, 22.51 GMT.
       I have already provided you with the correct screenshot from the knowledge panel page but here it is again, from two different browsers.

    Regards,

    Jack

       OK, I shouldn’t have sent Tanvi those SERP screenshots again, but what’s the bet she’ll come back and demand I send her the web and app activity page screen that they won’t let me access?

    P.P.PS.: This feels like the final email for now.

    Hello,

    Thank you for contacting us. We are looking into this. We will get back to you as soon as possible.

    Regards,
    Tanvi
    Google Search support team

    I thanked her and I think we can leave it there for the next few years.

    P.P.P.PS.: I actually got a reply (September 12, 21.56 GMT). Links removed because I can’t be bothered making them active.

    Hi Jack,

    Thank you for patiently waiting while we looked into the query for you.

    We would request you to try to claim the knowledge panel using a different Google account. If you don’t have one, then create a Google account. Once you create a Google Account, use the email address to add it in the account. Please follow these steps in order to add users to your account:

  • Visit https://www.google.com/search/contributions/manage
  • Under “Add people to this account”, click Start now.
  • If you need to switch accounts, use the dropdown menu next to your profile image to select the account you want to manage.
  • Click Add new user.
  • Enter the Google email address of your new user.
  • Choose whether the user gets manager permissions. To grant manager permissions, move the toggle to the right.
  • Click Invite.
  • You can set different permission levels for users:

  • Manager: Can suggest changes to the knowledge panel, and add or remove users.
  • Owner: The primary user on the account, and has the same permissions as managers.
  • Contributor: Can suggest changes to the knowledge panel.
  • You can read more about updating users here.
    Regards,
    Aghrajit
    Google Search support team

    I followed his instructions as they seemed pretty reasonable but, as it’s Google, they’re not really supposed to work.

    Hi Aghrajit:

    Thank you for your detailed instructions. I have followed them, added my other Google account [redacted], and invited myself as a manager.
       I received the Google confirmation and clicked on ‘Get started’.
       However, there is no link to allow me to claim the knowledge panel, just a link to give general feedback, as though I were a regular user. I don’t have any additional privileges.
       Please find the resulting screenshots attached.

    Kind regards,

    Jack

       I think they need to face the fact that their knowledge panels don’t work as advertised, a bit like how their blog review process didn’t work as advertised, or how their anti-malware warnings didn’t clear as advertised, or how their Ads Preferences Manager didn’t work as advertised, etc. Remember, this is the company that didn’t even know where the White House was in Google Earth—and it was version five when I discovered this!

    P.P.P.P.PS.: September 13, another Googler, who’s trying to be helpful.

    Hello Jack,

    Thank you for contacting us.

    Please confirm if you are using a G-Suite account. If yes you need to follow the correct steps to turn your Web & App Activity on at an administrator level. Please contact your G suite administrator or system administrator and let him know about it. Please follow the below steps so that Web & App Activity is correctly turned on. Try this with the new email you have added and let us know if you are facing the same issue.

    Web & App Activity settings in G Suite Admin.

    Regards,
    Abdul
    Google Search support team

       At this point, it was getting ridiculous, even though Abdul was being pretty nice about it all. I replied on the 17th:

    Hi Abdul:

    Thank you. I know my main address [redacted] is not part of any G Suite. I don’t know if [my school email address] is. Is there a way you can tell me if it is?
       I doubt that I would be given more privileges than the address currently has because it’s not meant to be used for non-school purposes, and as a board member of that school, it would be inappropriate for me to ask the admin.
       I only used this address as it’s the one that Google kept insisting I log in to (see screenshots of September 7), as it refused to let me log in on any other account.
       I know your next piece of advice will be to create a new account to see if it could be added to manage my contributions, as Aghrajit suggested, but I’m unwilling to start yet another presence on Google, which has more than enough information on me. Three identities seem like overkill.
       Is there no way to simply allow me to log in with the very address [redacted] you verified? I feel we are getting further and further away from the original purpose of this thread, which was to allow me to edit a knowledge panel using an email address that Google confirmed.

    Kindest regards,

    Jack

       Sivaram replied:

    Hello,

    Thank you for contacting us.

    We are looking into this. We will get back to you as soon as possible.

    Regards,
    Sivaram
    Google Search support team

    I’m not certain if I’ll update this post. I think I’ve made my point: that things at Google can be half-baked. At least this isn’t deceptive in the way the Ads’ Preferences’ Manager was so many years ago.

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