Above: Brave Bison’s predecessor, Rightster, left much to be desired in how it dealt with publishers, while investment commentators had concerns, too.
Twenty-sixteen had some strange developments on the publishing front.
First, we noticed Alexa rankings for a lot of sites changed. Facebook itself went from second to third, where it has stayed. Our own sites dropped as well, across the board, even though our own stats showed that traffic was pretty much where it was. In Autocadeâs case, it was rising quickly.
We checked, and Alexa had announced that it had increased its panel again in 2016. There was an announcement about this in 2014, but things improved even more greatly during the last Gregorian calendar year, specifically in April. (April 2016, it seems, was a huge month of change: read on.) This means Alexa began sampling more people to get a more accurate picture. Given that Facebook fell as well as us, then we drew the conclusion that the new panel must include audiences in China and other non-Anglophone places. It makes sense: Alexa is a global service and should take global data points. Never mind that weâve suffered as a result, we actually agree with this approach. And weâre taking steps in 2017 to look at capturing extra traffic with our content.
Alexa, when we approached them, said it could not comment about the origins of the panellists. Again, fair enough. Weâve made an educated guess and will work accordingly.
Secondly, there were two ad networks whose advertising disappeared off our sites. The first, Gorilla Nation, started dropping off long before 2016. In 2015, we asked why and were asked to fill out some form relating to Google ads. Anyone whoâs followed this blog will know why that was unpalatable to usâand we want to make sure our readers donât fall victim to Googleâs snooping, either. Iâm not saying that Google ads donât appear at allâitâs the largest advertising network in the world, and its tentacles are everywhereâbut if I can avoid opening our properties up to Google willingly, then Iâll do so.
Itâs a shame because weâve worked exceedingly well with Gorilla Nation and found them very professional.
We have, sadly, entered an era whereâas found by my friend and colleague Bill Shepherdâonline advertising is controlled by a duopoly. In The New York Times, April 18, 2016 (italics added): âAdvertisers adjusted spending accordingly. In the first quarter of 2016, 85 cents of every new dollar spent in online advertising will go to Google or Facebook, said Brian Nowak, a Morgan Stanley analyst.â I donât think this is fair, as theyâre not the ones generating the content. Google has also managed to game services like Adblock Plus: theyâve paid for their ads not to be blocked. (Better has more information on why certain ad blockers are ineffective.) Itâs not difficult to see why native advertising has increased, and this is generally more favourable to the publisher. In 2017, itâs time to build up the advertising side again: two years ago we already saw quarters where online overtook print in terms of ad revenue.
Burst Media’s ads also disappeared, and we had been working with them since 1998. Now called Rhythm One, they responded, âWe recently migrated to a new platform and your account was flagged by an automated process as part of that. All that being saidâwe can absolutely get you live again.â That was April. I added one of their team to Skype, as requested, but we never connectedâthe helpful staff member wasnât around when I called in. Again, a bit of a shame. As I wrote this blog post, I sent another message just to see if we could deal with the matter via email rather than real-time on Skype.
At least this wasnât a unilateral cessation of a business arrangement, which Rightster sprung on us without notice in April. Rightster’s Christos Constantinou wrote, âIt is with regret that we inform you that from yesterday we ceased providing video content services to your account.â This wasnât the first change Rightster sprung on usâits code had changed in the past, leaving big gaps in our online layoutsâand soon after, everyone there clammed up, despite an initial email from another Rightster staffer that feigned surprise at what had happened. Mr Constantinou never picked up phone calls made since that point, and we couldnât get an answer out of them. No breaches of their terms and conditions were ever made by us.
We were only interested in a small handful of their video sources anyway, all of whom exist on other platforms, so one would have thought that it was to Rightsterâs advantage to continue working with a well respected brand (Lucire). A bit of digging discovered that the firm was not in good shape: a pre-tax loss in the first half of 2015 of ÂŁ11Â·5 million, with shares trading in October of that year at 10Â·50p per share, down from its float price of 60p. That year, it was forecast by Share Prophets that things would only get worse for the firm, and they were proved right within months. Not long after ceasing to work with us (and presumably others), Rightster became Brave Bison Group, restructured, and became a âsocial video broadcasterâ, but it was still burning cash (to the tune of ÂŁ1Â·3 million, according to the same website in July 2016).
Gorilla Nation and Burstâs slots have largely been replaced by other networks as well as ads secured in-house, while Rightster effectively did us a favour, though its opaqueness didnât help. In fact, when they didnât answer questions, it was only natural to surf online to investigate what was going on. Initially, there was some negative stuff about Burst, though my concerns were put to rest when they emailed me back. With Rightster, there was no such solace: finding all the news about the firm being a lemon confirmed to me that we were actually very lucky to have them farewell us.
We revived an old player that we used, through Springboard, itself linked to Gorilla Nation, so weâre still serving advertising from them, just in a different form. Video content has not vanished from the Lucire sites, for those who are interested in it.
How a company behaves can be linked to how well it ultimately performs, and what itâs worth. Given our treatment by Rightster, it wasnât that surprising to learn that something was rotten in Denmark (or London). Maybe that first staff member was genuinely surprised, with employees not being told about their company running out of money. And unless things have truly changed within, it could well continue to function dysfunctionally, which will give those AIM columnists more ammunition.
As of today, Iâve sent off my evidence to the US Better Business Bureau so they can continue their investigation of Facebook. The DAA was too gutless to investigate but the BBB, by contrast, gives a damn.
Let me note here that I have nothing against Facebook making a buck. I just ask that it do so honestly, that it does what it says.
Facebook claims that you can opt out of targeted advertising, and that you can edit your preferences for that targeting, the same was what Google did in 2011. It was revealed then that Google lied, and the Network Advertising Initiative was able to follow up my findings and assured me it would work with them to sort their procedures out.
If you opt out of targeting, Facebook continues to gather information on you. The BBB noted to me in April that if I could show that Facebook was targeting based on personal information I did not provide (e.g. if you fed in a fake location as your home in Facebook and it serves you ads based on your real location), then it could be a violation of their principles. This is pretty easy to prove: just go to any ad in your feed, click on the arrow in the right-hand corner, and click âWhy was I shown this ad?â In most cases, your actual location will have something to do with it.
Secondly, there is a potential link between the preferences Facebook has stored on youâthe ones they say they would not useâand the ads you are shown. Facebook claims you can edit those preferences but as I showed last week, this is not true. Facebook will, in fact, repopulate all deleted preferences (and even add to them), but thanks to the company itself providing me with the smoking gun, I was able to connect those shown preferences with ads displayed between March and December 2016. It casts doubt on whether Facebook is actually targeting me based on freely given information, especially since, for example, I am being served ads for Oh Baby! when I donât have kids. (Oh Baby!, meanwhile, is one of the preferences in its settings.)
My Google investigation took three months; this took between eight and nine.
Weâll see if the BBB will take quite as longâthey might, because they say they tend to be inundated with complaints about Facebook, but find that most cases do not violate their principles. But Iâve shown them not only examples along the lines of what they suggested, but a few that go even further.
With the lead-up to the 20th anniversary of the German TV show Alarm fĂŒr Cobra 11: die Autobahnpolizei, a fan group I runâthe largest unofficial community on Facebook for the seriesâhas been the subject of a Blitzkrieg by RTL. Trailers, which made up the majority of the uploaded videos, are indeed copyrighted material, but have resided happily there since 2008. But in their determination to have every video cleansed from Facebook, individual members’ copyrighted material, as well as videos that do not even belong to RTL, have been the subject of their claims.
As someone who is usually on the complainant’s side in DMCA cases, I have a lot of sympathy for their positionâbut I’ve never gone to a website to lay claim to material that isn’t ours. You would think that a company as well resourced as RTL would be able to tell the difference, if a far smaller firm like ours can, but it appears there are keyboard warriors even in the largest TV networks. A reply, therefore, is needed, and it’s going to be a nice weekend sans Facebook, where I have been barred for three days without their usual counterclaim procedure operating. Luckily, I had set up a back-door account to administer pages and groups, after Facebook’s anti-malware malware incident, which is practically all I do there these days anyway.
Ladies and Gentlemen:
Today we note that all videos uploaded to the largest Facebook group about the TV series Alarm fĂŒr Cobra 11: die Autobahnpolizei (https://www.facebook.com/groups/autobahnpolizei/) have been the subject of complaints by you, causing them all to be removed.
We acknowledge that some of these videos contain content from Mediengruppe RTL Deutschland and Action Concept. They have resided there since 2008 without a single complaint, and the overwhelming majority (over 90 per cent) are trailers that you have permitted not only on this group, but all fan groups.
Our group is non-profit and promotional in nature. Contractors to and employees of RTL and Action-Concept have happily been members for years, so it is clearly known to your organization.
You have also permitted fan edits to your material on YouTube for years, where derivative works have been created and reside.
Derivative works include subtitled, reworked Bulgarian translations to your trailers by Mr Hristian Martinov that feature new graphics, fan edits by Herr Thorsten Markus GrĂŒtzmacher featuring the history of the series, and fan videos by Herr Stefan Wilke made in 2002 and 2004. Given RTLâs own stance on these elsewhere, principally on YouTube, there is an appalling double standard that you have applied to this Facebook group.
We acknowledge that on a strict legal interpretation, some of these can be subject to your copyright claims and, had we been approached privately, we would have removed them. However, we are deeply concerned over content that Mediengruppe RTL Deutschland falsely and deceptively laid claim to, and is no concern of yours.
You have stated to Facebook that these are videos that you or your organization created. In the cases detailed below, this is not true.
We have two reporting numbers provided to us by Facebook, 1687808734841713 and 235243696819825, although numerous others relating to this group apply.
Among those are videos that you have falsely and deceptively laid claim to include those shot by individual members on set on visits to Action Concept, videos shot privately by Herr GrĂŒtzmacher while he was contracted to Action Concept, advertisements made by Kia Motors Deutschland GmbH which feature Alarm fĂŒr Cobra 11 characters, news articles covering Alarm fĂŒr Cobra 11 that are not owned by RTL but by their respective news networks, and an advertisement for Daimler AG that has no connection whatsoever to Alarm fĂŒr Cobra 11, Action-Concept, or RTL.
Please be advised that Facebook operates on US copyright law, which the above items do not fall foul of as they relate to RTL; even if they do, they are outside the scope of copyrighted material that you have any authority to file complaints about. The notion of German moral rights in copyright do not apply in the United States in this respect.
Your actions have caused accounts to be disabled and while this may be warranted in the cases that concern RTL material, it is not warranted in cases where you have made false claims to Facebook. Your statements are not only inaccurate in these cases, they are also defamatory in nature and we consider them libellous.
We are prepared to vigorously defend our position.
Nevertheless, we are reasonable, and we propose a fair solution. As there is no way to compile every reporting number over eight years of material that has vanished in the space of 24 hours, we request that all the material you have reported on this group to be reinstated in full. Once that is done, the group’s moderators work alongside you to remove, individually, only the content that belongs to you. Reinstatement should occur within a week of this email, while removal of all RTL trailers, promotional material, and direct clips from the showâthe last of which are indisputably RTL copyrighted materialâwill be done over the following week.
Facebook notes that you are under no obligation to respond. Please be advised that this message will be openly published, and will also be sent to you as hard copy, with other parties cced.
Jack Yan, LL B, BCA (Hons.), MCA
ccs for Action Concept and Facebook, under separate cover
What an innovative way to generate goodwill for a TV series in the days before the network kicks off its 20th anniversary tributes (on March 12).
A few years ago, I discovered that Google was monitoring and gathering user preferences even after one had opted out. Google would initially put an opt-out cookie that went with your browser when you first opt out, which is exactly what every other ad network doesâbut, then, within 24 hours, it would replace it with its standard cookie and begin tracking you again. It counted on people not returning to their ad preferences page, and the ploy may have worked for some two years before I discovered it, and reported it to the Network Advertising Initiative, who confirmed the error.
The NAI says that Google has remedied that, and I trust that it has. It didnât stop Google from hacking Iphone users the following year, circumventing the âDo not trackâ feature on the Safari browser, till they got busted by the Murdoch Press.
It seems these big Silicon Valley firms think they are a law unto themselves, as is evidenced by their approach to taxation, for instance, and it appears Facebook is now doing the same thing as Google when it comes to getting advertising preferences on you. In their world, user preferences are something to be spat on, not observed.
Facebook has often switched things on in its user preferences that you had switched off earlier, but I donât remember them having touched those settings for a few years. But a leopard doesnât change its spots. Recently, I discovered that Facebook had indeed turned on my advertising preference tracking, under âAds based on my use of websites and appsâ. I had it set to âNoâ; a month ago, I discovered this was set to âYesâ.
I promptly switched it off, but had discovered that Facebook had compiled quite the dossier on me on January 20. Had I agreed to it, this would have been fine; and I use Facebookâs targeting myself from time to time marketing to users that I believe have agreed to be tracked and marketed to.
Above: Facebook compiled a big dossier on my preferences for its ad targeting, though when you open it up, there are entries that bear no resemblance to what I like.
However, there are two worrying points here. The obvious one is Facebook disrespecting user preferences and collecting data on usâand there has been plenty of debate on just where those data go thanks to Mr Snowden. Secondly, for marketers, the data that Facebook has gathered are, to some degree, laughable.
As I reviewed and deleted I discovered things in there that I had no interest in whatsoever. In the time that Facebook had gathered data on me, it had supposedly built up a profile on me that was made up of over 1,000 points (above is the summary, though I have expanded this out to have a good read). I found, in my profile, that I was supposedly into search engine marketing, Westpac, dentistry, NASSCOM (not sure what this is), radar, cosmetology, unmanned aerial vehicles, ClickZ, Marabou (chocolate), miniskirts, high-heeled footwear (yes, I can understand that publishing a fashion magazine might have added these), National Basketball Association, the Houston Astres (who?), Leicester City FC, TNA Knockout, the Australia national rugby union team (fortunately, the All Blacks were accurately recorded), World Tag Team Championship (WWE), and the Authority (professional wrestling); I discovered that Facebook thinks Occupy Wall Street is a âReligious Centerâ. Now, some of these will have come from websites I may have browsed at, but that doesnât necessarily equate to my liking these things: what if you had browsed an article about the arrest of a child molester? Donât ask me where the Aussie rugby and wrestling come from, as I donât visit their sites or even news articles about either.
I spent considerable time deleting all of them, doing myself and Facebook a favour. Naturally, I switched off the tracking.
Above: My ad preference tracking is switched off. End of story? Unfortunately, not: Facebook doesn’t care what you’ve put in here.
I do think it is positive that Facebook reveals this, as it could have kept our preferences hidden, as it has done for years. It is only right that consumers are given a choice.
However, where are the ethics to continue doing it after a user has switched it off?
Because thatâs exactly what Facebook does, and, like Google, you canât pretend to me that these are all accidents. These are companies that believe they can do whatever they like, and intentionally have created systems to do so.
Interestingly, when I approached the US DMA about this data-gathering on January 22, I received no response, unlike the NAI, which got back to me after I furnished proof of Googleâs activities. At that point I had not told them who was doing it, I simply asked them what its position was, with its code of conduct, if a member were to gather data on a person even after that person had opted out.
Within two days, Facebook had built up a new profile about me, of just over 100 items. I checked with the DAA, which has a website where you can see if the opt-out cookies are present, and it confirmed that Facebookâs was. It seems, then, that Facebook does not honour its own opt-out cookie, exactly the same as Google. Whether it uses this data or not is immaterial: it shouldn’t be gathering them for the duration of the time I choose to be opted out. I havenât approached the DAA yet, but I will do after I get everything together.
The items, incidentally, were still laughable; even more so, because of the smaller number. By the 24th, I was apparently a fan of Bandcamp and the company Excite (remember them?), but to my recollection I had not visited any site about either. And the next day there were a few dozen data points, where apparently I liked B movies, Berlin (the band), the immune system, the MG ZR, Frank de Boer, Gracia Baur, sandals, Presbyterianism, the Mandarin language, and Trinidad and Tobago. Again, where this all came from, I have little clue.
Top: Within two days, Facebook had a number of points about me, despite my having chosen to have its advertising-preference tracking switched off. It’s Google all over again. Above: The DAA confirms that Facebook’s opt-out cookie is present, although as I’ve discovered, it makes no difference.
And so on. Every few days Iâd go in there, have a peek, and have a laugh, and noted that my tracking preference was still set to âOffâ.
I have accused Facebook of arrogance and this is yet another example. Iâve also accused them of incompetence.
Youâll have got to this point wondering why I still use it if I dislike the tracking. For a start, I shouldnât have to put up with user preferences being ignored, if the setting has been provided, and if Facebook itself has been notified (I have contacted them). And as long as I have an account, which, unfortunately I need to administer business pages and groups, the tracking will continue, even if I do not use any features for my personal Timeline. (In fact, I hardly do any more; to the point where Facebook always has, in my feed, a top post showing me what I did x years ago when I log in; reminding me, âGosh, didnât we have it good together?â liked a jilted lover.) By my own choice, I use Facebookâs messaging a lot (but not its app) and some very close friends contact me exclusively through that, and Iâm going to have to continue there, too, because there is some utility. I also realize the irony of having a “like” button on this blog.
In other words, Iâve minimized my activity with the site where I realistically can, and right now I donât care if I can no longer like, post, share or comment, which was becoming a very, very regular bug with Facebook anyway. (Itâs now getting more commonplace, as other friends begin getting the same symptoms with increasing frequency; it seems I hit the point before they did.)
Like with Google, whose privacy gaffes saw me minimize my contact with them, Iâve de-Facebooked where I can; and I accept I can go further (e.g. regular logging out and cookie-blocking). Iâll see where things go after I contact the DAA.
When I ran for office in 2010 and 2013, I tried to mount campaigns that were the most effective per dollar spent. If you can’t practise it in your own campaign, you sure as heck can’t practise it when in office. J. E. Bush’s massive spend is exactly what you don’t want to see for the numbers he’s getting.
And unlike the “polls” here in those two local body elections, which had no resemblance to the voters’ reality (got to love sextupling your poll numbers), I trust the Vox one is more accurate, being an aggregate of many US polls with large samples.
The sad thing we can take from the numbers above is that celebrity seems to trump (pun unintended) all else. For those complaining about where all the moderate Muslim voices are when extremists speak out, have a look at this. Where are the moderate Republican voices? Outside the US, we don’t hear any in the mainstream media: the US political coverage has been Trump, Trump and more Trump. Extremism gets sensationalist headlines, and sensationalism sells in a headline culture, whether you’re Stateside or here. Similarly, peaceful Muslims just don’t fit the narrative, as this article in The Independent highlights. American legal experts who say that Trump’s proposal to bar Muslims from entering the country is unconstitutional because it violates their First and Fifth Amendments have parallels with Muslim leaders who say their faith is one of peace, practised peacefully by thousands of millions. They reflect the majority view, but rationality doesn’t sell the nightly news.
No wonder some have called for the media not to give terrorists coverage, and their argument must similarly apply to all forms of extremism.
I don’t know in which media the million-dollar club is spending in, but these numbers might also show that conventional above-the-line advertising can’t work without complementary below-the-line activity. Trump engagementâfor and againstâmust be pretty good on Twitter, if my own Tweetstream is anything to go by, and that gets his name out more. The man has five million followers on Twitter and, for all the predictions about doom and gloom for the social network, it seems there’s life in it yet. At least it stays up an awful lot more than Facebook.
At this point in 2007, Clinton had a 20-point lead over Obama, and four years before that, when his campaign was trying to buy advertising on our sites, the likely Democratic candidate was a pre-âI have a scream’ Howard Dean. We really don’t know how this is all going to pan out, because on the other hand, Ronald Reagan and George W. Bush were leading at this point in 1979 and 1999 respectively. MSNBC has done the only poll I’ve seen where they’ve put the likely Democratic candidate this timeâwhich appears to be Clinton, who has spent largeâagainst potential Republican ones. Interestingly, only Carson comes closest to her if he became the Republican nominee; but the question among moderate conservatives and liberals must be how Trump still manages 41 against her 52 (below). Either these numbers will not be borne out at the polls should these two face off against each other, or the answer is simpler than we think: the US political media will talk up a creation of the US political media. They don’t want to be proven wrong, because otherwise they risk losing their perceived authority.
What we do know, unless Sanders gets up there through his populist campaign, is that regardless of the outcome, the United States will swear in another right-wing president on January 20, 2017.
Last month, I Tweeted Facebook, asking them to raise the reporting limit for bots. Right now, you can report around 40 bot accounts before a warning box comes up asking you to slow down. If you do another 10, you are barred from reporting any more for 24 hoursâeven though you are trying to help Facebook clean up its act.
I said that the rate of increase in bot accounts was exponential, and that raising the limit to 200 immediately might be useful.
Tonight, the 200 barrier has been broken. In other words, in one evening, not counting click farms (which are also hitting our groups like crazy, with a growing number from Morocco, Algeria, Mauritania and Tunisia daily), I came across 277 bot accounts on Facebook. All because I have a few groups and I was checking to see who was joining.
And here I was, thinking that over the last few weeks, when I was seeing a maximum of six daily, that Facebook had this problem under control.
Obviously, the bot nets found a way through whatever defences Facebook had.
I won’t republish the list of 277 here. There might be slightly fewer as there could be doubling-up in my listâyou can lose your place at night copying and pasting. If you do want to have a peek at what bot accounts look like, the second part of the list at my Tumblr blog will give you an idea. And if you’d like to report them, you’re most welcome toâthough since it’s neither your job nor mine, I wonder why we should bother. Facebook loves to brag about its numbers of how many people it has using the site. If in order to fool advertisers it shows a quarter-on-quarter increase by counting the bots, then maybe we should let it be, and eventually let the site fall over (and let’s face it, the frequency of that happening has increased, too).
All of which point to a website that is becoming less and less useful as a marketing toolâno wonder the likes of Ello saw an increase in usage in the last few weeks.
Many people will remember this video, which exposed Facebook using click farms to inflate customers’ likes (I would have used Veritasium’s original, but YouTube won’t show embedding codes at the moment):
I won’t repeat what they exposed, as the video does a far better job. Essentially, they are building up fake profiles with group activity, to look like legitimate profiles when they become members of various pages. However, I am noticing that the problem is getting worse. Despite getting busted, Facebook is making sure that engagement on its fan pages gets worse, so you have to pay for promotion.
One group I run, which has over 10,000 members, mostly in Germany, is getting a lot of these fake likers, principally from Morocco. Each day we’ve had over a dozen. Two, so far, even claim that they work for Facebook on their profiles (here’s one). (Facebook was contacted for comment, and, as usual, I have heard nothing back.) Now, you can claim these people are putting fake employers down, and that’s a reasonable conclusion. But even if they aren’t working for Facebook, they are working for a click farm, which can’t be any good for the website. In addition, Facebook is doing nothing to delete these click-farm profiles. [PS.: Despite being allowed to remain for years, Facebook deleted these accounts after this blog post was written.]
There are similar characteristics: there are lots of photos, but few that could be regarded as profile photos. The majority have random imagery. As with a lot of fake profiles, they are multilingual: these guys never, ever post a status in German, yet a lot (over 90 per cent) of their groups are German. The latest one I saw claimed to be based in Netherlands and did not have a single friend with a Dutch name. One had over 1,000 likes, which is not unreasonable, eitherâyet you could group them by industry! It was very obvious that they were being paid. I was fooled with the first few, but not after you get six in a nightâand they have only increased in number since.
They are harder to spot than the obvious fakes which use a stock photo for the profile, or the ones from China which all have joined the same poker game, or those that have only joined groups beginning with the letter A.
I realize these folks have to make a buck. But we, as Facebook customers, have to understand the effects. It means Facebook campaigns are becoming increasingly poor value, and, at some pointâmaybe even nowâit will not be worth paying a cent to the company to reach potential fans if there are other means.
PS.: One was accidentally let through and posted an irrelevant video, so they could be spammers getting extra hits for their clients.âJY
As Google Plus nears yet another anniversaryâI believe itâs its third next weekâitâs interesting to reflect back on the much-hyped launch. Or, more accurately, on the number of people who drank the Google Kool-Aid and believed this would be the biggest thing since Facebook. Have a glance at the cheerleading: a handful of links I could find quickly today included Testically, Techcrunch, Ghacks (though I don’t blame them, since they are run for the Google community) and Readwrite. It had allies like this in the blogging community. Forbes was still championing it as late as December 2013. As I wrote this, Mashable was one that raised the issue of privacy back then, though Iâm sure there were others.
I want to clear up that I am not criticizing a single person here for a lapse of ethics. I’m simply pointing out the buzz: many tech experts pumped up Plus. I know one (there could have been more) who backtracked less than half a year later when it failed to make much of an impact and stated what he really meant.
I realize that there are some opinion leaders on there who are doing remarkably well. However, generally, fewer people are on it actively compared with Facebook, and fewer threads and conversations take place. Despite Googleâs methods of forcing people on it, by linking it to YouTube, where a lot of people comment, it still hasnât taken off in the publicâs imaginations.
Youâre always going to get a biased view from me about Google, but not one borne out of a philosophical reason or some dislike of Californians or Americans (and I have cousins and an aunt who are both). It was borne out of the disconnect between what the firm said and what the firm did: everything from the outright lies over years of the Ads Preferences Manager (a system that has since been replaced) to the blacklisting system (where, it was discovered, only two part-time people were devoted to it, leaving queries unanswered on its forums and sites unfairly and wrongly blacklisted with no resolutions). Yet I was once a Google cheerleader, if you go back far enough on this blog, let down by its actions. This blog itself was once on Blogger.
I took the stance (which I read from Stowe Boyd) that if the original Google organized the web, and Facebook organized your friends, then that didnât leave Google Plus an awful lot to do. What I cannot get is, with Googleâs endless dismeanours, why people would continue to take its PR departmentâs hype at its word.
You might argue that others havenât been as upset by these faults as I have. That, for the overwhelming majority, they just go to Google for search and it rarely suffers downtime. In fact, itâs very good in delivering what people wanted there. This was Googleâs âkiller appâ, the thing that toppled Altavista, the biggest website in the world.
But, Google tells us, it owns all these other things, and we now know that it sends all those data to the NSA and is complicit in snooping. We know it got round browser settings in Safari through hacking so it could spy more on the publicâuntil it was busted by the Murdoch Press. Courageous American attorneys-general punished Google by docking it a massive four hoursâ pay.
Surely that would be enough to turn people off? Apparently not.
No one really seems to mind having this happen, and I am a hypocrite because I use Facebook and know itâs up to the same tricks. I had to go to the Network Advertising Initiative to block Facebookâs new ad cookie from targeting me, fetching my data when Iâm off-site. But you donât see me pump up Facebook very often. Iâll give it kudos when itâs deserved (I thought Timeline was a great interface when new) and flak when itâs not. Itâs not a blind admiration, and thatâs what I sense of the big G.
And itâs not the brand. A good brand is one that is transparent and has integrity. It walks its talk. Sure, Google does well in those surveysâso what does that really say? Enron did well in surveys, too. It even won an award for climate change action.
So why the love from some quarters of the media? Did it take Snowden and PRISM for there to be more than just casual reporting on Googleâs faults? And shouldnât there be more depth than this?
Maybe, at the end of the day, itâs community. What the big G has done wellâand Facebook, for that matterâis bring people together. Hereâs a story on a man who is a tech lead on Google Glass, innovating at a university. Folks like this come together because of innovations pushed by these big tech firms. One of my good friends, who is supportive of Google, says the positives outweigh the negatives. So when Google or YouTube goes downâmy queries took minutes to resolve over the weekendâmost people see that. Ditto with Facebook: even when it was down for some users last week (which, incidentally, didnât make the news, though the 20-minute global outage on Thursday didâI still maintain there is some limit people are hitting on one or some servers, and Facebook acknowledges it was a software bug, not an attack from China), I was still checking in to see if things were back. I liked my communities and the people I engaged with.
So when it comes to pointing out a bug with Googleâas I had to last year when its robot would not whitelist clean, previously blacklisted sitesâthat same community bands together, ignoring the pleas of innocent users, and maintaining the high-and-mighty stance that there could not possibly be anything wrong with its systems. Blogger was the same, when âtech supportâ and the main Blogger contact were complicit, to the point of deleting evidence that proved a fault, and it took the then-product managerâs intervention to be ethical, honest, transparent and proactive. One good guy (who has since moved on to other parts of Googleâyet he still helped me out on a remaining bug last year), but one messed-up support system. And I have to wonder if that is symptomatic of the bigger picture at the big G. It’s not all fun with Owen Wilson trying to be an internâbut it sure does well getting itself into films to portray the positive, upbeat, and inspiring side of the business.
However, itâs the task of media not to be sucked in to any of this, and to provide us an objective view. To report fairly and dispassionately, and to put aside a press junket or a Silicon Valley gathering. There are polite ways of providing criticism, if itâs about maintaining some level of mana within that community and to ensure a steady flow of inside news. I always findâand again I admit I am biasedâthat I can’t really read anything about Google without my mind going first to some of these deeper problems, so why not offer such a balance when they are directly relevant?
Google Plusâs anniversary might go largely unnoticed. But it would be interesting if someone in the media noted just how many colleagues hyped it up at the time. Will we see such a report next week?
First up, the Cadillac ELR TVC, with actor Neal McDonough boasting about the US’s consumer culture and past glories:
And now, Ford parodies it with a far more down-to-earth and realistic message about what we should be praising in the occident, starring environmental advocate Pashon Murray, who runs Detroit Dirt, a composting company:
The parody is quite enjoyable and I’ve a feeling this will appeal to a wider audience than the original. However, for those who haven’t seen the original, it’ll up its views. GM is unlikely to be displeased, and the Ford Grand C-Max (or just C-Max in the US) is not a direct competitor.
Even though it’s not original, the newer commercialâsans Muhammad Ali and the Apollo programmeâfeels more responsible and in tune with where we are in the 2010s.
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