Posts tagged ‘Blogger’

And it’s back again


When the Social Media Consortium disappeared again, we panicked and alerted Rick Klau at Google. Once again, Rick was as good as his word and found out there had been an accidental deletion.
   What impresses me about him—as if I wasn’t already impressed—is his quick action. He must have other matters to deal with, yet he responds within minutes and actions things soon after.
   Initially, the newly restored blog was not appearing in the Dashboard, but that has now been remedied.
   Once again: thank you, Rick.

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Posted in business, internet | No Comments »

That was quick: Social Media Consortium disappears again


Well, readers, the Social Media Consortium blog (the one that came back a few days ago) has disappeared again.
   Rick Klau, please help … (An email has been written to Mr Klau. Hopefully, he’s at work this weekend or is checking his messages.)

PS.: Less than five minutes later, Rick replied, and is looking into it.—JY

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Posted in internet, technology | 2 Comments »

Google’s Rick Klau restores Social Media Consortium


All it takes is finding the right bloke and hoping they would do the right thing.
   At the end of the day, that was the lesson in getting Vincent Wright’s Social Media Consortium blog restored.
   Yesterday, Josh Forde Tweeted me about an article he had read, where John Hempton’s Blogspot-hosted blog had been removed by Google. In the comments, a Blogger manager, Rick Klau, responded. I wrote to Rick on Josh’s suggestion.
   Today, Rick responded to say he had restored the blog. He also privately gave us some advice on what got the blog picked up by Google in the first place and why it might not have been restored in those ‘two business day’ reviews.
   It was, of course, the first we have heard of the reasons, and he has a point. At Rick’s request, Vincent and I have promised not to share that publicly.
   The blog was temporarily removed again as the bot picked it up, but Rick has now whitelisted it so we can begin posting again, at long last.
   It’s been a six-month battle but we’ve finally got there.
   I still think Google’s procedure needs some work. The way we were spoken to on the forums was unacceptable, as was the obstruction and even deletion of evidence.
   However, Rick’s actions have restored a bit of our faith. It’s good that the people actually working inside for Google can tell who the good guys are and have some horse sense.
   What Rick also did right was to be accessible, and he kept his word not only to us but to other bloggers.
   His emails to us were punctual, and on that note he kicks my ass given how long I can take to get back to people.
   So, a big thank-you to Rick Klau—and I look forward to seeing more posts over at the newly restored Social Media Consortium.

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Posted in business, internet, technology, USA | 7 Comments »

What we needed was our own Felix Salmon


Image by, isn’t it? If you happen to have a Blogger blog that was wrongly deleted, and one of your readers is Felix Salmon of Reuter, then of course Google is going to come to your rescue within a day. (The link, and an important detail below, was found by Josh Forde and Tweeted to me earlier today.)
   There’s good criticism from Mr Salmon here on Google’s policy as well as other examples of the company’s broken promises in the comments.
   Rick Klau, one of the Blogger managers, put his address in the comments asking one disgruntled blogger to contact him, and to get his site restored.
   I’ve now written to Mr Klau, too, about Vincent Wright’s Social Media Consortium and the “service” Google has provided us to date. We shall see if he, and his company, are being sincere.
   If I get no satisfaction, then we might conclude that there’s one rule for those who manage to get the profile of a Reuter editor (Felix, we miss Portfolio), and another rule for everyone else.

PS.: On the afternoon of January 6 NZDT, Rick Klau reinstated and whitelisted Vincent’s blog. Thank you, Rick—so glad we finally got the definitive word from Google!

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Posted in internet, media, technology, USA | 4 Comments »