Posts tagged ‘business’


Getting Wellington out of debt—by growing the right businesses

01.07.2010

Back Jack Yan for Mayor In plain English, when a city is hundreds of millions of dollars in debt—depending on who you believe, the figure is between $200 million and $400 million—how do you get out of the hole?
   1. You can sell the family jewels, and there’s water left. We tried this in the 1980s, and now so many foreigners own New Zealand companies that the profits go offshore and we lose a source of tax revenue. Not good, doesn’t work.
   2. You can put up the rates for residents to the tune of 5¡58 per cent and hope they cover some of this. (The figure was 5¡5, then 5¡75—so much for transparency.)
   3. You can keep praying that the Rugby World Cup will give a temporary boost and hope no one notices that the other years aren’t as prosperous.
   4. You can look at what the city has in terms of creativity and intellectual capital, and build on that, especially if the world values the innovative thinking of New Zealanders.
   Of the four, I prefer (4). This present mayor and council favour (2) and locked in that rise for us a wee while ago.
   I know in some circles my name has become associated with the free wifi for the central city promise, but it goes a bit deeper than that.
   Free wifi is like having roads in a city in the 21st century, and right now, what we have is like paying tolls on every single road we drive on.
   Compare this to Finland, who enshrined in law the right to broadband, which became effective yesterday (July 1). This means every citizen in Finland has a legal right to having broadband at a minimum speed of 1 Mbit/sec. With netbooks and cloud computing on the rise, this seems to be the logical thing to do. The old ways of having programs on your computer are disappearing.
   Get the infrastructure right—after all, Singapore and numerous US cities have done it, and Wellington has to play catch-up with Dunedin and Whanganui—and we can get other things right.
   The sectors that have the greatest potential in the 2010s, and in my mind are the biggest earners for New Zealand companies, are the tech and creative sectors. Both rely on the ’net and a more visionary direction for Wellington in a huge way.
   Clustering, mentoring and financing are the things we need to do, and they have to be driven from the top. Some are done through lobbying by a business-minded, pro-Kiwi mayor and council (rather than a pro-foreigner one). Others can be driven through council itself. But we need a shake-up in order to do this.
   They are all possible solutions, and some are happening now at an ad hoc level.
   I’d want to help those companies that are Kiwi-owned or will remain majority Kiwi-owned—this helps with job creation, with the city’s rates and with the country’s tax take. And if Wellington becomes a centre for this activity in the 2010s and demonstrates that we are an advanced economy, who knows what else we can inspire around the nation?
   It’s not an overnight solution. But I know we have businesses out there that can generate millions for the New Zealand economy. Thanks to our social consciousness, many are sustainable. We already have examples in businesses I’ve cited many times before: the Sidhes, Wetas, Silverstripes, Catalysts of this world are creating jobs for Wellington. We just need to expand on that and stimulate innovation.
   Equally important are the need for transparency and changing the culture within the Wellington City Council, topics for other posts.

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Posted in New Zealand, Wellington, business, culture, internet, leadership, politics, technology | 5 Comments »


Chatting to TV, radio and internet journalists for the mayoral campaign

11.06.2010

There have been a few times in the history of this blog where I stepped away from writing regularly. At the end of 2006, I had a pretty good excuse: I was in France. This time, my reasons for stepping away for a few weeks do not include: (a) I was spending too much time with the Miss Universe New Zealand contestants; (b) laziness; (c) being trapped in 1983 and discovering that DCI Gene Hunt controls the Lost island.
   I was, however, chatting to a few more of the parties that we needed to realize some of my election promises. And doing a few media interviews. And looking at more ways Wellington could get nearer balancing its budget, as our deficit has ballooned over the last decade.
   On May 15, I joined my opponent, Councillor Celia Wade-Brown, on Access Radio’s Espace Français, in what was my first political interview in French. I expected a nice-natured chat till our hosts said they wanted a political debate. So the Councillor and I gave the audience one, coming from very different angles. I believe we are the only two Francophone candidates. And I don’t think Access does a Cantonese programme.
   You can listen to the interview here, though they only store the programmes for six weeks. You can also download from this link.
   I kept Leauna Zheng waiting for weeks while I prepared my emailed responses to her interview for Skykiwi, the leading Chinese expats’ site in New Zealand. Despite her wait, she wrote a marvellous article (in Chinese, here), and for those of you relying on Google Translate, please note that the term Chinese expatriate is not translated correctly. (I believe this is the first Chinese-language interview to include my name in Chinese ideographs.)
   And, finally, my interview with Bharat Jamnadas on Asia Down Under aired last Sunday. He’s very kindly put it on YouTube, though the aspect ratio is a tad off and I look thinner than usual. There are very nice comments from two members of the Wellington business community, Laurie Foon of Starfish and Brent Wong of Soi, to whom I am extremely grateful.

   The conversation at the end about Wellington v. Auckland was a good laugh, but there were some serious bits.
   And this Tuesday just gone, it was a pleasure to play a “dragon” in a Dragon’s Den-style setting analysing some of New Zealand’s entrepreneurs for New Zealand Trade & Enterprise.
   My thanks to Bharat, Leauna, Kenneth Leong, Laura Daly at Access Radio, Jean-Louis Durand and Arlette Bilounga, and Maria Gray and David Powell.

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Posted in China, New Zealand, TV, Wellington, business, culture, humour, internet, leadership, media, politics, technology | 1 Comment »


Metro gives thumbs-up to Stefan Engeseth’s Unplugged Speeches

21.03.2010

This is rather heartening to see, from the Metro freebie in Stockholm (the below is copied from the online edition):

Metro

   What’s in: Stefan Engeseth’s Unplugged Speeches series at the Regina Stockholms Operamathus (where yours truly gave the first edition).
   What’s out: the growing mounds of paper (rather appropriate in an eco-conscious nation).
   I hear his second edition, with Dr Farida Rasulzada, was a huge success as well. My wholehearted congratulations to Stefan for an excellent concept.

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Posted in Sweden, business, culture, leadership, marketing, media | 1 Comment »


Vista was just a duo today

18.03.2010

Due to others’ appointments, the Vista Group meeting today was a mere duo: myself and Jim Donovan, Esq., who will give up blogging in 10 days. It meant it was the second-least well attended meeting in our history. Jim has never let us forget the least well attended one.
   I have always said that one should blog when one wants to. If one feels pressured to do so, then stop. Blogging should be a fun activity and, for me, it’s cathartic. With a new venture on the horizon for Jim (from where he will likely blog again), time is at a premium, and I can fully appreciate that he needs to take a step back.
   Of course we will not bid farewell to Jim just because he stops blogging, principally, as Natalie wrote in our emails arranging today’s meeting, we are too incompetent to organize the monthly meetings without him. And he got us in to the Wellington Club for the end-of-2009 edition where we took over the Deputy Mayor’s table. (Albeit on a day that the Deputy Mayor was not there, which made for a less comical time.)
   The Club (the luncheon at which should have been chronicled at the time) has its own gym. Apparently, Club members often talked about how our gym’ll fix it. That is, however, another story.
   There were some in-depth discussions about my mayoral campaign and the Wellington City Council, the fact that Anouska Hempel, a.k.a. Lady Weinberg, is a Wellingtonian and how she is important to anyone who watched various Hammer Horrors, and the Y2K episode of Family Guy and its homage to Dallas—things that we would not have digressed to had Natalie and Mark been there. (Jim had brought up ‘Who shot J. R.?’* on his blog a few days before.)
   However, we covered the boiler-plate approach of some IP law firms, the bad customer service we received from Vodafone and Sky TV, and the lack of clarity over some WCC charges over which Jim got three different figures for the same thing. From what I could make out, the charge varied depending on the person he spoke to, the day of the week, and the flutter of a butterfly’s wings over the Shetland Islands. Need I push transparency again?


Above One of Anouska Hempel’s creations, the self-named Hempel hotel, in London. I believe they want a definite article in the official name, but I can’t be brought to capitalize it in the middle of a sentence. I will only make an exception for residents of The Terrace in Wellington.

* It was, of course, Kristin, Sue Ellen’s sister. Everyone remembers the hype, no one remembers the answer. Back in those days, we found out a year later in New Zealand, and there were no internet spoilers.—JY

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Posted in New Zealand, Wellington, business, humour | No Comments »


Hints of Google’s privacy misbehaviours in 2007

08.03.2010

I did my last edits to this blog’s pages that had resided on the old Blogger service today, before decommissioning them from the service. After today (in theory, since the updating stalled twice as I wrote this), you will not be able to make any more comments on posts written before January 1, 2010.
   In doing so, I discovered a very interesting post: my moan about Google Web History on October 1, 2007. It turns out that was the day I switched it off, until Google decided, in its wisdom, to turn it back on again. In the same post, I mentioned how I was unhappy that I was signed up to Orkut and Google Groups without my consent.
   Anyone who thinks Google’s recent misbehaviour is new is (as I was) mistaken.
   Back in 2007, I threatened to shift this blog away from Blogger, which I did not carry out for two years due to busy-ness.
   The silver lining then, as now, is that at least Google has the guts to tell us under what means they were collecting our private data and allow us to opt out (in theory). But the point, surely, is that we should not need to opt out, if we have never opted in, to these services.
   The more things change …

Photograph by http://www.flickr.com/photos/charlesc/; CC BY-NC-SA 2.0

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Posted in USA, business, internet | No Comments »


I don’t have Gmail. So how did I get a Buzz account again?

18.02.2010

Can someone please explain to me how I have a Google Buzz account?
   Yes, I know, all those people complaining about Google Buzz found that their Gmail contacts where, all of a sudden, added to the service.
   And Google, this week, apologized for messing up.
   Well, Google, please explain my scenario, because I don’t have a bloody Gmail account.
   Yet, you’ve seen fit to provide me with a Buzz account—something I do not want—and, like so many others, added 19 followers to it.


Above: Buzz has been the centre of complaints for Gmail users these past few weeks. Google now extends that to non-Gmail users.

   This was today. This was after your supposed apology for messing up people’s privacy.
   I guess you’ve figured that after messing up Gmail users’ lives, you’re now going after non-Gmail users.
   Incidentally, can someone also please explain to me why I have 18 requests for Google Reader followers when I have done everything possible to remove every last piece of information out of there? Just where did these 18 suddenly come from?


Above: Despite deleting everything out of my Google Reader account, today I have 18 people wanting to be the followers of an empty account. Nice one, Google.

   Of those eighteen, I know seven.
   I am talking about Google Reader—that service which still gave me recommendations for sites to follow based on my feeds and Web History, even though I had no feeds and had turned off Web History. Privacy breach much?
   Then, in my Google Profile, why have you introduced new fields in there and checked them by default? I was very careful to remove information out of there, but now, supposedly, I want you to ‘Display the list of people I’m following and people following me’.


Above: A new field was added to my Google Profile, checked by default—to ensure less privacy. Less than a day after it apologized for breaching people’s privacy. Hypocrisy much?

   Are your people so stupid that you would introduce a new field dealing with privacy and turn it on by default? The week after your Google Buzz dĂŠbâcle? Who did you hire? People from Facebook?
   Does your HR department hire bottom-of-the-class guys, or do you find morons and train them down?
   Rather ironical, considering that this week, I have been de-Googling my life. Looks like Google doesn’t like my removing myself from its services, so it’s forcibly put me on to new ones and created new options which it has checked by default, decreasing my privacy.
   It wasn’t enough that you had put me on to Reader and turned on Web History after I turned it off.
   Consider my profile deleted, dickheads. You are not getting any more of my personal information from me.
   Really, Google, WTF?


Above: I don’t have Gmail. Look, Google, it’s in my “new products to try” section.

PS.: Deleting my profile has made no difference to my Buzz account: it remains there, complete with followers.—JY

P.PS.: Scootley at the Gmail forums explains that anyone can get a Buzz account, even if they do not use Gmail. Here’s what I don’t get (correct me if I am wrong):
• Buzz is part of Gmail.
• If I have never signed up to Gmail and agreed to its terms and conditions, what governs my relationship with Google over Buzz?
   I decided to find out.
   Answer: none.
   On visiting Google Buzz’s home page, and following the links at the bottom of that page to the terms and conditions and privacy policy, I encountered these two pages:


Above: Google has no terms and conditions for Buzz (URL accessed 2.27 p.m. GMT [and again at 10.26 p.m. GMT]).


Above: Google has no privacy policy for Buzz (URL accessed 2.27 p.m. GMT [and again at 10.26 p.m. GMT]).

   Ironically, I re-created a new profile and unchecked the ‘Display the list of people I’m following and people following me’ option, and now, Buzz has finally disappeared. (This did not work earlier—and Scootley confirms that that should have had no effect on Buzz’s presence in my Google Dashboard. Still, it’s gone, so I’m happy.)—JY

P.P.PS.: One consequence of having no Google profile is that Google punishes you in the search results. In an ego-surf of my name with quotes, I dipped 10,000 results because of the missing profile. (I also dipped 10,000 after an earlier attempt a few days ago of having my profile turned off.) Like one page on Google really counts for 10,000 hits—but apparently, Google gets pissy at you for turning your profile off!
   Well, I’d rather have a drop of 10,000 references than have weird services appear in my Google profile!—JY

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Posted in USA, business, internet, technology | 6 Comments »


Wellington wants free wifi

17.02.2010

While I’ve been a LinkedIn member for many years—my LinkedIn ID has six digits, which gives you an idea of how long ago—I have to confess that I did not browse the brilliant Wellington, New Zealand group till quite recently.
   And free wifi is being talked up there, too, as something Wellingtonians genuinely want.
   We hear from expats who feel Wellington needs this as a major city, from Wellingtonians who believe this would be great for growing business, and from some concerned citizens who wonder where the money comes from.
   Fortunately, two of the posters there have experience in the wifi space, and can attest to the fact that the infrastructure already exists. As mentioned on my mayoral campaign site, we can make this profitable for the city. Secondly, it will provide an additional avenue for Wellington businesses to be found.
   Indeed, one of these experts notes that it was exceedingly rare for anyone to go mental over downloading things; in any case, I propose there will be a daily data cap on the service.
   When I made wifi one of my core issues last year, I knew instinctively it would be right for Wellington.
   I don’t live in a bubble, and I’m not part of the political ĂŠlite. Which means I haven’t learned how to distance myself from the needs of Wellingtonians. I’ve been engaging with people for a long time with an eye on this campaign. Anyone with one’s pulse on the city knows that free wifi and new jobs are things that a world-class city needs—and I firmly believe Wellington is potentially world-class. I would hate for us to miss the opportunities that are before us right now, which can catapult us into the big league to become one of the world’s great cities.
   As those of you who came out to the two Asian Events’ Trust shows at TSB Arena in Wellington over the weekend know, I have returned to our shores after a wonderful trip to Europe. The warmest it got, I should note, was 2°C, which makes even a foggy, overcast day like today seem dreamy. (The coldest was –15°C.)
   Some of the conversations I had in Sweden still can’t be revealed yet (this isn’t about transparency—this is about legality), but I was there studying some benchmarks for transportation and the environment. I want Wellingtonians to know I travel on my money and I use the opportunity to benefit my city. I don’t miss these opportunities. (And yes, I was in København, too.)
   As some of you who have followed my career know, I am not talking about incremental improvements.
   After all, as early as 2001 I was talking about Fair Trade and social responsibility. By 2003, I had talked to the United Nations Environment Programme and convinced them that the best way of making environmental issues cool was to mainstream them through the world of fashion and celebrity—and Lucire’s partnership with them was born. The same year, we at the Medinge Group decided that Beyond Branding should be a Carbon Neutral book. The previous decade I was doing everything from web publishing (1993) to launching the country’s longest running online fashion title (1997).
   So when I talk about these ideas in Sweden, I am talking about game-changers that can benefit Wellington.
   You have to be a few years ahead of your time, given what politics is like. No one who seeks public office can afford to be reactive or behind the times. And I hope that in the last 23 years, I’ve managed to demonstrate a fairly good record of identifying the next big thing.
   And I owe a debt of gratitude to my good friend (and one of Sweden’s outside-the-box marketing thinkers) Stefan Engeseth for arranging my speeches and meetings. Thank you for entrusting me, Stefan, for being your first speaker in your Unplugged Speeches session—it was an extremely good, interactive morning. It’s not every day I get to interact with someone who works for NASA. (If you thought I was good, you should see speaker number two, who has a Ph.D. and is very easy on the eyes.) But mostly, thank you for inspiring me even more, because you, too, always seem to be a few years ahead of the game.
   As to France, the other country I spent heaps of time in on this trip, it was an honour to talk at the Sorbonne–CELSA campus with my colleagues at Medinge.
   While part of the Paris trip was occupied by a board meeting and with the 2010 Brands with a Conscience awards, I had the opportunity to discuss my mayoral campaign with the world’s leading brand thinkers in a meaningful, collegial presentation. Medinge, too, is filled with those forward-thinking from people who are nearly always right about their predictions of how the world would look in three to ten years’ time.
   And the session at La Sorbonne was, in my mind, a true highlight—where, again, Wellington got plenty of promotion, and I was able to share some thoughts with a smart, young audience.
   I’ll be letting voters know ahead of time what else was discussed with the Swedish companies, so you can be even better armed when you fill out your ballot forms for the local elections later this year.
   In the meantime, let me give my Facebook campaign page another little plug: click here for more. My heartfelt thanks to all those who have joined and have given me amazing encouragement for this campaign.

At the Sorbonne–CELSA
Cat Soubbotnik

Above At La Sorbonne–CELSA in Levallois. Below Presenting to my Medinge Group colleagues at MIP.

At Medinge Paris
Sergei E. Mitrofanov, copyright

StockholmRight I wasn’t kidding about Stockholm hitting –15°C. It was around –9°C when this pic was taken.

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Posted in New Zealand, Sweden, Wellington, branding, business, internet, leadership, politics, social responsibility, technology | 4 Comments »


Learned misbehaviours

17.01.2010

Jack Yan at Proton Business School, IndorePreparing for one of my Swedish speeches, I came across this, which I delivered in India in December 2008:

If you ever get to read Michael Lewis’s writings about the US financial industry, you’ll learn that a lot of people within there do not know what they are doing or why they are doing it. There is just a series of coded behaviours and no one remembers the reasons behind it …
   If you can separate what is being done because of learned behaviours—or should I say misbehaviours—and what is being done because the principles are correct, you have already come a long way in dealing with international business.
   The only way to break the cycle is to communicate with people, and get them as passionate about your brand as you are about it. Because you might just discover that despite more entrenched companies operating in your industry, they may well be helmed by management who do not care or do not remember just what their brands stand for.

   This is exactly where ‘having council experience’ has got Wellington. It is a crash course in learning misbehaviours. And the more you learn, the less relevant you become to Wellingtonians as a representative of the city.
   This is why I am heading over (on my own money, I should add): to get even more world-class examples and create even more networks should I be elected mayor.

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Posted in India, New Zealand, Wellington, branding, business, culture, politics | 2 Comments »


Eric Karjaluoto, speaking human

03.01.2010

I’m thoroughly enjoying Eric Karjaluoto’s Speak Human, which could well be a marketing handbook for the 2010s. Current (the references are up to date as of October 2009), Eric looks at how small businesses can do better than the big firms for numerous reasons: (a) fewer layers of decision-making; (b) the ability to engage and be one-on-one with audiences and customers; and (c) simply being nice.
   Beautifully presented (no surprise, since Eric’s SmashLab (or, rather, smashLAB) is a leading design firm), Speak Human is written in a conversational tone, with good anecdotes along the way. This isn’t a book that has to-do lists (which hardly work, anyway): it invites the reader to have a think based on the experiences collected within, and apply them for oneself. There’s good horse sense here.
   There are things that he reveals many brand consultants get wrong. I can relate to one anecdote where his firm had a bunch of law firms come to them because they did such a good job on one. Everyone wanted the same, but better. Yet, sometimes, he says, that’s not the idea, especially when the will isn’t actually there to be different or better.
   If you can imagine the image of a Canadian (or at least one that I hold, with a huge generalization): sensible, honest and full of integrity, you wouldn’t be far wrong when it comes to Eric’s style. He, too, “speaks human” and lives his book’s message in his writing.
   One of the favourite bits: that the two most damaging words to a company’s brand are company policy. Eric says they mean, ‘F*** you, we’ll do whatever we want.’ I never thought about them that way, but he’s absolutely right.

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Posted in branding, business, marketing | 2 Comments »