This is a pretty typical story: find fault with Big Tech, try to alert the appropriate people in the firm, get fired. Julia Carrie Wong’s excellent article for The Guardian shows a data scientist, Sophie Zhang, find blatant attempts by governments to abuse Facebook’s platform, misleading their own people, in multiple countries. Of course […]
Tag: customer service
NewTumbl takes things seriously
I have to say I’m impressed with NewTumbl as they responded to my Tweets about potential censorship and post moderation. I think they will allow me to share a few points. First, they took me seriously. The fact they even bothered to look into it is well beyond what Yahoo, Amazon, Facebook and […]
Payoneer frustrates and sends you round in circles
I can safely say that I wouldn’t choose Payoneer as a payment service. As I told in their forums today as a last resort, after already spending hours (in the plural!) on this. This has been deeply frustrating and here I am telling the story for the fifth time, since Payoneer stores none of my […]
Read More… from Payoneer frustrates and sends you round in circles
Google’s knowledge panels: they don’t know how to give access to a verified user
After my last post, it seemed fair to give Google a chance to respond. I filed some feedback with them, and, surprisingly, I got a reply. But then I was taken around in circles, again, just like in 2009, though the respondents aren’t arseholes like ‘Chuck’ all those years ago. I clicked to claim this […]
Read More… from Google’s knowledge panels: they don’t know how to give access to a verified user
Google My Business: first-hand reports suggest it’s a terrible idea
One more Google My Business post for now, since no one has commented on my earlier post. As suspected, there are no safeguards for piling: We had a 20 year old girl post a lengthy negative review on our Google Business Page because we wouldn’t ship her a replacement product for free. As a […]
Read More… from Google My Business: first-hand reports suggest it’s a terrible idea
The Singer of desktop PCs
I never planned to spend quite this much on computers in the first two months of the year. The laptop was in dire need of an upgrade, so I had budgeted for it. After getting it, I was impressed, but thought that the desktop PC, which dates from 2012 and upgraded with a Crucial […]
Why you shouldn’t build projects on Google Cloud (or, why are we still having these conversations?)
This story on Medium, about Google Cloud, is all too familiar to me (hat tip to Donkey). It mirrors my experiences with Google in 2009 and 2013. A company monitoring solar plants and wind turbines had Google pull their account twice. The Googlebot falsely claimed there was suspicious activity, with Google threatening to delete […]
Disloyalty programme, loyalty conduct
P.P.P.PS.: Lumino’s head office has taken this case very, very seriously, and has been following up on Ezidebit and Goody. I’m actually really impressed—enough to add the two words to the title. They get that I’ve never put my cellphone number on an any app in the past, and they, too, know that the timing […]
Another program rendered incompatible with Windows 10’s fall Creators update
It’s fast becoming apparent that Windows 10’s fall Creators update is a lemon, just like the original Windows 10. As those of you who have followed my posts know, my PC began BSODing multiple times daily, on average. There were brief interludes (it went for three days without a BSOD once, and yesterday it […]
Read More… from Another program rendered incompatible with Windows 10’s fall Creators update
Consumer’s choice: how I bought a car from the UK over the ’net and shipped it home
Originally published at Drivetribe, but as I own the copyright it only made sense to share it here for readers, too, especially those who might wish to buy a car from abroad and want to do the job themselves. It was originally written for a British audience. Above: The lengths I went to, to make […]
Read More… from Consumer’s choice: how I bought a car from the UK over the ’net and shipped it home