Posts tagged ‘drag community’


Facebook’s still deleting drag accounts and keeping bots

21.06.2015

Some interesting bugs out there on Facebook that my friends are telling me about. One has been removed from all her groups, including one that I run (we never touched her account), another cannot comment any more (an increasingly common bug now), while Felicity Frockaccino, well known on the drag scene locally and in Sydney, saw her account deleted. Unlike LaQuisha St Redfern’s earlier this year, Felicity’s has been out for weeks, and it’s affected her livelihood since her bookings were in there. Facebook has done nothing so far, yet I’ve since uncovered another bot net which they have decided to leave (have a look at this hacked account and the bots that have been added; a lot of dormant accounts in Japan and Korea have suffered this fate, and Facebook has deleted most), despite its members being very obviously fake. Delete the humans, keep the bots.
   Felicity didn’t ask but I decided to write to these people again, to see if it would help. There was a missing word, unfortunately, but it doesn’t change the sentiment:

Guys, last year you apologized to drag kings and queens for deleting their accounts. But this year, you have been deleting their accounts. This is the second one that I know of, and I don’t know that many drag queens, which suggests to me that you [still] have it in for the drag community.

https://www.facebook.com/DoubleFFs/

Felicity Frockaccino is an international drag performer, and you’ve affected her livelihood as her bookings were all in that account. This is the second time you deleted her, despite your public apology and a private one that you sent her directly. What is going on, Facebook? You retain bots and bot nets that I report, but you go around deleting genuine human users who rely on you to make their living. Unlike LaQuisha Redfern’s account, which you restored within days, this has been weeks now.

   That’s right, she even received a personal apology after her account was deleted the first time. I had hoped that Facebook would have seen sense, since Felicity has plenty of fans. The first-world lesson is the same here as it is for Blogger: do not ever rely on Facebook for anything, and know that at any moment (either due to the intentional deletion on their end or the increasing number of database-write issues), your account can vanish.

Meanwhile, my 2012 academic piece, now titled ‘The impact of digital and social media on branding’, is in vol. 3, no. 1, the latest issue of the Journal of Digital and Social Media Marketing. This is available via Ingenta Connect (subscription only). JDSMM is relatively new, but all works are double-blind, peer-reviewed, and it’s from the same publisher as The Journal of Brand Management, to which I have contributed before. It was more cutting-edge in 2012 when I wrote it, and in 2013 when it was accepted for publication and JDSMM promoted its inclusion in vol. 1, no. 1, but I believe it continues to have a lot of merit for practitioners today. An unfortunate, unintentional administrative error saw to its omission, but when they were alerted to it, the publisher and editors went above and beyond to remedy things while I was in the UK and it’s out now.

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Posted in branding, business, internet, marketing, technology, UK, USA | 1 Comment »


Did Facebook really mean it when it apologized to the drag community for freezing their accounts?

04.04.2015

I’m getting quite used to the hypocrisy behind the likes of Google and Facebook. Remember last year, when Facebook received criticism for freezing accounts because users did not use their real names? It’s not dissimilar to the furore that came up when Google brought in the same policy a few years ago, affecting the people you might expect: people who were hiding from abusive ex-partners, for instance, and those in the drag community.
   Facebook eventually apologized, with Chris Cox offering a heartfelt statement on behalf of the firm here.
   But, in usual fashion, the left hand doesn’t know what the right hand is doing at Facebook.
   Even though I believe Mr Cox’s apology to be sincere, Facebook’s systems are still whack. Remember, this is a website that continues to freeze parts of its site on the 1st of each month because it’s not the 1st in California—probably because its boffins don’t know there are time zones that tick over to the new month before US Pacific time.
   One drag queen friend waited till January before her account was reinstated and, today, LaQuisha St Redfern lost hers, and Facebook did not offer her the opportunity to appeal. Her name has been banned.
   I know that’s two people caught up in the strange policies of Facebook, but after getting this bad rap in October, what’s with not even giving someone the opportunity to appeal this decision? Did Facebook even learn from it?
   This is a company that permits spammers to go on there en masse, and prevents you from reporting any more than 50 before banning reports from you for a day. Considering I’ve run into 277 a day, an upper limit of 50 is madness.
   This is a company that says it’s against click-farms, yet has been proven to use them. I’ve been reporting them, too, and according to Facebook’s own support pages, the company allows them to stay.
   In other words, Facebook puts spammers ahead of drag queens.
   I’ve written to Mr Cox, very politely, and thanks to Magenta Gutenberg on Twitter, I’ve found this Change.org petition to allow performers to use their stage names on Facebook. At Google, we got lucky because we found someone who cared about his company’s reputation when my friend Vincent lost his blog. Will we be as fortunate at Facebook?

PS.: To answer my last question, the answer is yes, though one wonders whether we would have been as successful without pressure from different parties. LaQuisha’s account was restored just after 6 a.m. GMT on Easter Day.—JY

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Posted in business, internet, USA | 2 Comments »