Above: Sir Tim Berners-Lee, the inventor of the World Wide Web.
Earlier this month, Sir Tim Berners-Lee wrote an open letter expressing his concerns about the evolution of his invention, the World Wide Web. (Interestingly, he writes the term all in lowercase.)
It wasnât just about âfake newsâ, which is how the media have reported it. His first concern was, in fact, about our losing control over our personal data, and determining when and with whom we share them. Itâs something Iâve touched on regularly since 2011, when Google breached its own stated policies over user-preference collection for advertising purposes, something that Facebook appears to be following suit with mid-decade. This was long before Edward Snowden blew the lid on his governmentâs monitoring, something thatâs happening to citizens of other occidental nations, too.
Sir Tim writes, âThrough collaboration withâor coercion ofâcompanies, governments are also increasingly watching our every move online, and passing extreme laws that trample on our rights to privacy. In repressive regimes, itâs easy to see the harm that can be causedâbloggers can be arrested or killed, and political opponents can be monitored. But even in countries where we believe governments have citizensâ best interests at heart, watching everyone, all the time is simply going too far. It creates a chilling effect on free speech and stops the web from being used as a space to explore important topics, like sensitive health issues, sexuality or religion.â
But the one that struck me as very pertinent to publishing is Sir Timâs second point. Itâs the one that most news outlets seized on, linking it back to âfake newsâ, a term now corrupted by the executive branch of the US Government when attacking coverage that it doesnât like. However, Sir Timâs points were far broader than that. And itâs evident how his first point links to his second.
Itâs not hard to see that there is biased coverage on both the right and right wings of US politics (interestingly, they call it left and right), although Sir Tim points to how âa handful of social media sites or search enginesâ show us the things that appeal to our own biases through their algorithms. âFake newsâ then spreads through these algorithms because they play to our prejudices. He writes, âthose with bad intentions can game the system to spread misinformation for financial or political gain.â These sites are able to determine what we see based on the data weâve given them, willingly or unwillingly.
Itâs so far from the ideals of the World Wide Web that itâs sad that the medium, which was once so expansive and inspirational as we surfed from one site to the next to read and absorb information, has come to this: a tool for becoming more insular, the first path to the idiocracy.
Google, as I wrote last year, biases itself toward larger sites, no longer rewarding the media outlet that breaks a news item. The incentive to be that maverick medium is, therefore, lessened greatly online, because the web isnât being ranked on merit by the largest player in the search-engine business. Itâs why Duck Duck Go, which doesnât collect user data, gives search results that are generally fairer. We think itâs important to learn alternative viewpoints, especially in politics, otherwise the division that we already see in some countries will only deepenâand at worst this can lead to war. In peacetime countries, a compatriot with opposing political thoughts is not our enemy.
Facebookâs continued data collection of user preferences is also dangerous. Even after users opt out, Facebookâs ad preferencesâ page demonstrates that it will keep collecting. Whether or not Facebook then uses these preferences is unknownâcertainly Facebook itself clams upâbut since the site reports journalists who alert them to kiddie porn, kicks off drag queens after saying they wouldnât, and forces people to download software in the guise of malware detection, who knows if any of Facebookâs positions are real or merely âfake newsâ? Knowing the misdeeds of sites like Facebookâand Google which itself has been found guilty of hackingâdo they actually deserve our ongoing support?
Of course I have an interest in getting people to look beyond the same-again players, because I run one media outlet that isnât among them. But we have an interest to seek information from the independents, and to support a fair and neutral internet. We may learn an angle we hadnât explored before, or we may find news and features others arenât covering. Better yet, we may learn alternative viewpoints that break us out of our prejudices. Surely we canât be that scared of learning about alternatives (maybe one that is better than what we believe), or having a reasoned debate based on fact rather than emotion or hatred? And if you are sharing on social media, do you want to be one of the sheep who uses the same click-bait as everyone else, or show that youâre someone whoâs capable of independent thought?
It shouldnât be that difficult to distinguish fake-news sites from legitimate media (even though the line gets blurred) by looking at how well something is subedited and how many spelling mistakes there are. Perhaps the headlines are less emotive. There is a tier of independent media that deserves your support, whether it is this site or many competing ones that weâve linked ourselves. Going beyond the same-again sources can only benefit us all.
Above: Brave Bison’s predecessor, Rightster, left much to be desired in how it dealt with publishers, while investment commentators had concerns, too.
Twenty-sixteen had some strange developments on the publishing front.
First, we noticed Alexa rankings for a lot of sites changed. Facebook itself went from second to third, where it has stayed. Our own sites dropped as well, across the board, even though our own stats showed that traffic was pretty much where it was. In Autocadeâs case, it was rising quickly.
We checked, and Alexa had announced that it had increased its panel again in 2016. There was an announcement about this in 2014, but things improved even more greatly during the last Gregorian calendar year, specifically in April. (April 2016, it seems, was a huge month of change: read on.) This means Alexa began sampling more people to get a more accurate picture. Given that Facebook fell as well as us, then we drew the conclusion that the new panel must include audiences in China and other non-Anglophone places. It makes sense: Alexa is a global service and should take global data points. Never mind that weâve suffered as a result, we actually agree with this approach. And weâre taking steps in 2017 to look at capturing extra traffic with our content.
Alexa, when we approached them, said it could not comment about the origins of the panellists. Again, fair enough. Weâve made an educated guess and will work accordingly.
Secondly, there were two ad networks whose advertising disappeared off our sites. The first, Gorilla Nation, started dropping off long before 2016. In 2015, we asked why and were asked to fill out some form relating to Google ads. Anyone whoâs followed this blog will know why that was unpalatable to usâand we want to make sure our readers donât fall victim to Googleâs snooping, either. Iâm not saying that Google ads donât appear at allâitâs the largest advertising network in the world, and its tentacles are everywhereâbut if I can avoid opening our properties up to Google willingly, then Iâll do so.
Itâs a shame because weâve worked exceedingly well with Gorilla Nation and found them very professional.
We have, sadly, entered an era whereâas found by my friend and colleague Bill Shepherdâonline advertising is controlled by a duopoly. In The New York Times, April 18, 2016 (italics added): âAdvertisers adjusted spending accordingly. In the first quarter of 2016, 85 cents of every new dollar spent in online advertising will go to Google or Facebook, said Brian Nowak, a Morgan Stanley analyst.â I donât think this is fair, as theyâre not the ones generating the content. Google has also managed to game services like Adblock Plus: theyâve paid for their ads not to be blocked. (Better has more information on why certain ad blockers are ineffective.) Itâs not difficult to see why native advertising has increased, and this is generally more favourable to the publisher. In 2017, itâs time to build up the advertising side again: two years ago we already saw quarters where online overtook print in terms of ad revenue.
Burst Media’s ads also disappeared, and we had been working with them since 1998. Now called Rhythm One, they responded, âWe recently migrated to a new platform and your account was flagged by an automated process as part of that. All that being saidâwe can absolutely get you live again.â That was April. I added one of their team to Skype, as requested, but we never connectedâthe helpful staff member wasnât around when I called in. Again, a bit of a shame. As I wrote this blog post, I sent another message just to see if we could deal with the matter via email rather than real-time on Skype.
At least this wasnât a unilateral cessation of a business arrangement, which Rightster sprung on us without notice in April. Rightster’s Christos Constantinou wrote, âIt is with regret that we inform you that from yesterday we ceased providing video content services to your account.â This wasnât the first change Rightster sprung on usâits code had changed in the past, leaving big gaps in our online layoutsâand soon after, everyone there clammed up, despite an initial email from another Rightster staffer that feigned surprise at what had happened. Mr Constantinou never picked up phone calls made since that point, and we couldnât get an answer out of them. No breaches of their terms and conditions were ever made by us.
We were only interested in a small handful of their video sources anyway, all of whom exist on other platforms, so one would have thought that it was to Rightsterâs advantage to continue working with a well respected brand (Lucire). A bit of digging discovered that the firm was not in good shape: a pre-tax loss in the first half of 2015 of ÂŁ11Âˇ5 million, with shares trading in October of that year at 10Âˇ50p per share, down from its float price of 60p. That year, it was forecast by Share Prophets that things would only get worse for the firm, and they were proved right within months. Not long after ceasing to work with us (and presumably others), Rightster became Brave Bison Group, restructured, and became a âsocial video broadcasterâ, but it was still burning cash (to the tune of ÂŁ1Âˇ3 million, according to the same website in July 2016).
Gorilla Nation and Burstâs slots have largely been replaced by other networks as well as ads secured in-house, while Rightster effectively did us a favour, though its opaqueness didnât help. In fact, when they didnât answer questions, it was only natural to surf online to investigate what was going on. Initially, there was some negative stuff about Burst, though my concerns were put to rest when they emailed me back. With Rightster, there was no such solace: finding all the news about the firm being a lemon confirmed to me that we were actually very lucky to have them farewell us.
We revived an old player that we used, through Springboard, itself linked to Gorilla Nation, so weâre still serving advertising from them, just in a different form. Video content has not vanished from the Lucire sites, for those who are interested in it.
How a company behaves can be linked to how well it ultimately performs, and what itâs worth. Given our treatment by Rightster, it wasnât that surprising to learn that something was rotten in Denmark (or London). Maybe that first staff member was genuinely surprised, with employees not being told about their company running out of money. And unless things have truly changed within, it could well continue to function dysfunctionally, which will give those AIM columnists more ammunition.
Above: Facebook kept deleting Nick Ut’s Pulitzer Prize-winning photograph each time it was posted, even when Norwegian newspaper Aftenposten did so, preventing its editor-in-chief from responding.
Thereâs a significant difference between the internet of the 1990s and that of today. As Facebook comes under fire for deleting the ânapalm girlâ photograph from the Vietnam War shared by Norwegian writer Tom Egeland, then by prime minister Erna Solberg and Aftenposten newspaper, it has highlighted to me how the big Silicon Valley players have become exclusionary. In this latest case, it is about how one firm determines what is acceptable and unacceptable without regard to cultural significance or free speech; it even punished people who dared criticize it, and has failed to apologize. Earlier this year, in one of my numerous battles with Facebook, I noted how a major German company falsely claimed videos that did not belong to them, yet there was no penalty. An individual or a small firm would not have been so lucky: when we file copyright claims, we do so âunder penalty of perjuryâ on the form.
Google, never far from my critical eye, is the same. Iâve watched Google News, for instance, become exclusionary, too, or, rather, a service that prefers big players rather than the independents. When deciding to send traffic for a particular news item, Google News now ranks big media outlets more highly, and to heck with journalistic quality or any regard on who broke the story first. Itâs damaging to the independent voice, as Google concentrates power in favour of larger firms today, and itâs rather disturbing when you consider the implications.
Mainstream media can be homogeneous, and, in some cases, damaging, when bias and prejudice get in to the system. When it comes to politics, this can be detrimental to democracy itself. And why should a search engine prefer a larger name anyway? Many newsrooms have been stripped of resources, ever more reliant on press releases. Many now engage in click-bait. Some have agenda driven by big business and their technocratic view of the world, especially those that have their corporate headquarters outside the country in which they operate. Those who desire to wake people up from their slumber get short shrift. Google is aiding this world, because since it became publicly listed, it has had to adopt its trappings, and one might argue that it is in direct conflict with its ‘Don’t be evil’ mantra (one which never held much sway with me).
This is the world which Google and Facebook, and no doubt others, wish to serve up to users. They may well argue that theyâre only delivering what people want: if a lot of people get their news from the Daily Mail or The Huffington Post, then thatâs what theyâll show in their results. Thereâs little freshness online as a result, which is why people arenât as inclined to share in 2016 as they were in 2010.
Yet it was not always this way. The hope in the late 1990s and early 2000s was that Google et al would be tools in distributing power equally among all netizens. Started an independent online publication? If the quality is there, if youâre the first to break a story, then Google News will lavish attention upon you. If you have specialized news outside what mainstream media deliver, then youâll pop up regularly in the search resultsâ pages. The blogosphere rose because of this, with people seeking opinions and research outside of what the mainstream could deliver. The reason people blog less isnât just because of social networks making one-sentence opinions de rigueur; it is because people have found it harder to reach new audience members, and their own tribe is the next best thing.
It makes the ânet a far less interesting place to be. Without fresh, new views, we run the risk of groupthink, or we become particularly influenced by the biases of certain media outlets. We donât really want to surf casually as we once did because we donât learn anything new: itâs harder to find novel things that pique our interests.
There are potential solutions, of course. I tend not to Google, but use Duck Duck Go, so at least I donât get a filter bubble when I search for particular subjects. However, Duck Duck Go does not have a comprehensive news search, and Googleâs index size remains unbeatable. What we really need next is something that brings back that sense of equality online. I believe that if you put in the hours into good content and design, you should excel and get your site ranked above the same old sources. Google claims that it does that when it tweaks its algorithms but Iâm not seeing this. Facebook merely builds on what people have foundâso if you can’t find it, it won’t wind up being shared. Twitter, at least, still has some interesting items, but if you donât catch it in your feed at a given time, then too bad. Itâs not geared to search.
Duck Duck Go is a start, at least when it comes to general searches. It becomes easier to find views that you might not agree withâand thatâs a good thing when it comes to understanding others. Googleâs approach lulls you into a sense of security, that your views are sacrosanctâand all that does is give you the notion that the other half is wrong.
So what of news? Duck Duck Go could well be a starting-point for that, too, ranking news based on who breaks an item first and the quality of the site, rather than how much money is behind it. Or perhaps this is the space for another entrepreneur. Ironically, it might even come out of China; though right now itâs equally likely to emerge from India. What it then needs is a bit of virality for it to be adopted, spread by the very people it is designed to aid.
We need something that rewards the independent entrepreneur again, the people who drove so many innovations in the 1990s and 2000s. This isnât nostalgia kicking in, seeing the world through rose-coloured glasses while happily ignoring all those businesses that failed. I completely acknowledge there were sites that vanished at the time of the dot-com bust, triggered in no small part by 9-11, the anniversary of which we celebrate today.
Society needs those distinctive voices, those independent entrepreneurs, those people who are willing to put themselves forward and be judged fairly. What they donât need are reactionary media who want to silence them out of fear that the world will change too much for them to bear; and big Silicon Valley firms all too happy to join in these days.
Itâs high time the most influential websites served the many rather than the few again.
Above: Facebook’s latest move: ensuring that notifications for messages go to its own app. If you choose not to install it, tough. (Actually, you can reach your messages if you had bookmarked your old message index, and through some digging you can still get there. However, your old habit of clicking on the number won’t work any more.)
I notice that Facebook has dropped to third in Alexa this week, but none of the tech press has covered it.
I know the usual arguments: Alexa isn’t the best way of measuring audience stats; everyone (including us) has dropped because of the way Firefox has changed its status bar, thereby omitting a lot of users from its sample; Facebook itself will have recorded no real drop in user numbers (though we also know a lot of these so-called active users are bots and spammers, as we see heaps each day); and that Alexa doesn’t capture mobile data, where people are spending far more time these days.
It does seem rather hypocritical, however, given that the same tech press applauded and wrote heaps of articles when Facebook overtook Google in Alexa. Some hailed it as the rise and rise of Facebook. There were tones of how unassailable it had become.
However, its number-one position was remarkably fleeting and it quickly dropped back to second, where it has been for years, apart from that one blip.
Facebook’s position has been usurped by Google’s YouTube. I make no predictions on whether this is fleeting or not, but it doesn’t look good for Facebook. I just don’t see any YouTube hate out there. If you dislike reading the comments from the world’s keyboard warriors sitting in their underwear at home, a few cookie settings will render them invisible. YouTube becomes a remarkably tolerable site.
Earlier this month, a report found by my friend William Shepherd showed that personal sharing on Facebook had dipped by 21 per cent.
I have said for years that ‘Facebook is the new Digg,’ a place where news is shared, not personal updates, though it appears it has taken a while for the company to realize this. Looking at some of the bugs on the site over the years, I’m not surprised Facebook missed it: for months it acted as though its entire user base was in California, with the website stuck at the end of each month till it got to the 1st in its home state. Now it is kicking users off over fake malware accusations when it’s more likely, and this is my guess based on how the site has behaved over the years, that its databases are dying. Liking, sharing and commenting fail from time to time.
Given this, and its many other problemsâincluding the breach of policies outlined by some of the groups it participates in, impacting on user privacyâno wonder it’s experiencing this drop.
I see personal updates again that I saw a day before, because relatively few of my 2,300 friends write them any more. The trend has shifted, and a lot of users must have noticed what I did many years ago.
At Medinge Group we have long advocated transparency in brands, and Facebook’s actions run counter to a lot of what we have proposed.
We believe that sooner or later, people wise upâsomething we said about Enron at one of the first meetings I attended in 2002.
In fact, the way Facebook behaves tends to be combative, and for a 21st-century firm, its attitudes toward its user base is very 20th-century, a “them and us” model. It’s not alone in this: I’ve levelled similar accusations against Google and I stand by them. Since my own battle with them over malware, and a more recent one over intellectual property (where I was talking to a Facebook employee who eventually gave up when things got into the “too hard” basket), I’ve found dozens of other users via Twitter who have been kicked off the service, yet are running clean, malware-free machines. The blog post I wrote on the subject has been the most-read of the pieces I have authored in 2016, and certainly the most commented, as others face the same issue.
While both giants will claim that they could not possibly have the sort of one-to-one relationship with their user bases in the same way as a small business can, it’s clear to me that big issues aren’t being flagged and dealt with at Facebook. When I read the link Bill sent me, my first reaction was, ‘Why did it take so long for someone there to realize this?’
Let’s not even get started on the way both companies treat paying their fair share of tax.
It’s not about the number of people experiencing any given issue, it’s about the severity of the issue that a small number of people experience. By the time a larger vocal minority experiences it, the damage has gone a lot further.
Facebook does listen to some of these cases: I remember when it limited bot reports to 40â50 a day, at a time when it was not uncommon to find hundreds a day on the site. I complained, and after a few months, Facebook did indeed remove this limit.
But I regard that as an exception.
Its forced downloads of so-called malware scans that even its supplier refuses to answer for (could they have nefarious purposes?), and now the latest last weekâensuring that all message notifications in a mobile browser link to its Messenger app, resulting in a 404 for anyone who does not have it installedâare rendering the website less and less useful. In my case, I just use it less. We’re not going to download privacy-invading apps on our phoneâwe’re busy enough. We want to manage our time and if that means we only get to Facebook messages when we are at our desks, then so be it. Some might abandon it altogether.
Its other move is ceasing the forwarding from www.facebook.com to m.facebook.com on mobile devices, so if you had the former bookmarked, you’re not going to see anything any more. Some browsers (like Dolphin) came with the former bookmarked. Result: a few more legit users, who might not know the difference, gone. If there’s no trust, then regardless of the money you have, you’re not a top brand, nor one that people really wish to associate with.
Facebook, of course, knows some of this, which is why it has bought so many other firms where there’s still personal sharing, such as Instagram and Whatsapp.
It knows if there’s another site that comes along that gets public support, as it did when it first started, people will abandon Facebook en masse.
Curiously, even this past week alone, it seems intent to hurry them along. There must be some sort of corporate goal to see if it can reach fourth, just like Flight of the Conchords.
A few years ago, I discovered that Google was monitoring and gathering user preferences even after one had opted out. Google would initially put an opt-out cookie that went with your browser when you first opt out, which is exactly what every other ad network doesâbut, then, within 24 hours, it would replace it with its standard cookie and begin tracking you again. It counted on people not returning to their ad preferences page, and the ploy may have worked for some two years before I discovered it, and reported it to the Network Advertising Initiative, who confirmed the error.
The NAI says that Google has remedied that, and I trust that it has. It didnât stop Google from hacking Iphone users the following year, circumventing the âDo not trackâ feature on the Safari browser, till they got busted by the Murdoch Press.
It seems these big Silicon Valley firms think they are a law unto themselves, as is evidenced by their approach to taxation, for instance, and it appears Facebook is now doing the same thing as Google when it comes to getting advertising preferences on you. In their world, user preferences are something to be spat on, not observed.
Facebook has often switched things on in its user preferences that you had switched off earlier, but I donât remember them having touched those settings for a few years. But a leopard doesnât change its spots. Recently, I discovered that Facebook had indeed turned on my advertising preference tracking, under âAds based on my use of websites and appsâ. I had it set to âNoâ; a month ago, I discovered this was set to âYesâ.
I promptly switched it off, but had discovered that Facebook had compiled quite the dossier on me on January 20. Had I agreed to it, this would have been fine; and I use Facebookâs targeting myself from time to time marketing to users that I believe have agreed to be tracked and marketed to.
Above: Facebook compiled a big dossier on my preferences for its ad targeting, though when you open it up, there are entries that bear no resemblance to what I like.
However, there are two worrying points here. The obvious one is Facebook disrespecting user preferences and collecting data on usâand there has been plenty of debate on just where those data go thanks to Mr Snowden. Secondly, for marketers, the data that Facebook has gathered are, to some degree, laughable.
As I reviewed and deleted I discovered things in there that I had no interest in whatsoever. In the time that Facebook had gathered data on me, it had supposedly built up a profile on me that was made up of over 1,000 points (above is the summary, though I have expanded this out to have a good read). I found, in my profile, that I was supposedly into search engine marketing, Westpac, dentistry, NASSCOM (not sure what this is), radar, cosmetology, unmanned aerial vehicles, ClickZ, Marabou (chocolate), miniskirts, high-heeled footwear (yes, I can understand that publishing a fashion magazine might have added these), National Basketball Association, the Houston Astres (who?), Leicester City FC, TNA Knockout, the Australia national rugby union team (fortunately, the All Blacks were accurately recorded), World Tag Team Championship (WWE), and the Authority (professional wrestling); I discovered that Facebook thinks Occupy Wall Street is a âReligious Centerâ. Now, some of these will have come from websites I may have browsed at, but that doesnât necessarily equate to my liking these things: what if you had browsed an article about the arrest of a child molester? Donât ask me where the Aussie rugby and wrestling come from, as I donât visit their sites or even news articles about either.
I spent considerable time deleting all of them, doing myself and Facebook a favour. Naturally, I switched off the tracking.
Above: My ad preference tracking is switched off. End of story? Unfortunately, not: Facebook doesn’t care what you’ve put in here.
I do think it is positive that Facebook reveals this, as it could have kept our preferences hidden, as it has done for years. It is only right that consumers are given a choice.
However, where are the ethics to continue doing it after a user has switched it off?
Because thatâs exactly what Facebook does, and, like Google, you canât pretend to me that these are all accidents. These are companies that believe they can do whatever they like, and intentionally have created systems to do so.
Interestingly, when I approached the US DMA about this data-gathering on January 22, I received no response, unlike the NAI, which got back to me after I furnished proof of Googleâs activities. At that point I had not told them who was doing it, I simply asked them what its position was, with its code of conduct, if a member were to gather data on a person even after that person had opted out.
Within two days, Facebook had built up a new profile about me, of just over 100 items. I checked with the DAA, which has a website where you can see if the opt-out cookies are present, and it confirmed that Facebookâs was. It seems, then, that Facebook does not honour its own opt-out cookie, exactly the same as Google. Whether it uses this data or not is immaterial: it shouldn’t be gathering them for the duration of the time I choose to be opted out. I havenât approached the DAA yet, but I will do after I get everything together.
The items, incidentally, were still laughable; even more so, because of the smaller number. By the 24th, I was apparently a fan of Bandcamp and the company Excite (remember them?), but to my recollection I had not visited any site about either. And the next day there were a few dozen data points, where apparently I liked B movies, Berlin (the band), the immune system, the MG ZR, Frank de Boer, Gracia Baur, sandals, Presbyterianism, the Mandarin language, and Trinidad and Tobago. Again, where this all came from, I have little clue.
Top: Within two days, Facebook had a number of points about me, despite my having chosen to have its advertising-preference tracking switched off. It’s Google all over again. Above: The DAA confirms that Facebook’s opt-out cookie is present, although as I’ve discovered, it makes no difference.
And so on. Every few days Iâd go in there, have a peek, and have a laugh, and noted that my tracking preference was still set to âOffâ.
I have accused Facebook of arrogance and this is yet another example. Iâve also accused them of incompetence.
Youâll have got to this point wondering why I still use it if I dislike the tracking. For a start, I shouldnât have to put up with user preferences being ignored, if the setting has been provided, and if Facebook itself has been notified (I have contacted them). And as long as I have an account, which, unfortunately I need to administer business pages and groups, the tracking will continue, even if I do not use any features for my personal Timeline. (In fact, I hardly do any more; to the point where Facebook always has, in my feed, a top post showing me what I did x years ago when I log in; reminding me, âGosh, didnât we have it good together?â liked a jilted lover.) By my own choice, I use Facebookâs messaging a lot (but not its app) and some very close friends contact me exclusively through that, and Iâm going to have to continue there, too, because there is some utility. I also realize the irony of having a “like” button on this blog.
In other words, Iâve minimized my activity with the site where I realistically can, and right now I donât care if I can no longer like, post, share or comment, which was becoming a very, very regular bug with Facebook anyway. (Itâs now getting more commonplace, as other friends begin getting the same symptoms with increasing frequency; it seems I hit the point before they did.)
Like with Google, whose privacy gaffes saw me minimize my contact with them, Iâve de-Facebooked where I can; and I accept I can go further (e.g. regular logging out and cookie-blocking). Iâll see where things go after I contact the DAA.
Iâve always been surprised when I see Google or Facebook appear on any âtop brandsâ lists. Itâs branding 101 that a strong brand must have loyalty, awareness, positive associations, perceived quality, as well as proprietary assets, based on the model from David Aaker, and implicit in this, I always thought, was trust. You can neither be loyal to something you donât trust, nor can you have positive brand associations toward it, nor perceive an untrustworthy thing to possess quality. According to a survey from a consultancy, Prophet, which looked at over 400 brands across 27 industries, polling nearly 10,000 customers, we donât trust either Google or Facebook. Neither makes it into the top 50; those that make it into the top 10 are Apple, Samsung, Microsoft, Netflix, Nike, Chick-fil-A, Amazon, Spotify, Lego, and Sephora. Google slots in at 55th, and Facebook at 98th.
To me, the Prophet approach makes far more sense, as for yearsâlong before Edward Snowden revealed the extent of us surveillance under PRISMâI had been blogging about privacy gaffes and other serious issues behind both companies.
People may find Google and Facebook to have utility and enjoyment, yet we willingly volunteer plenty of private information to these sites. We do not trust what they do with this information. Adweek notes that in a separate survey, Facebook was the least trusted brand when it came to personal information, making it worse than the US federal government. There have been so many occasions where users have found certain privacy settings on Facebook altered without their own intervention; and Iâve constantly maintained that, with the bots and spammers I encounter daily on the social network, its claims of user numbers are difficult to accept. In fact, if you have Facebookâs advertising preferences set to reject tracking, the site will not stop doing so, compiling a massive and sometimes inaccurate picture of who you are. What it does with that, given that you have told the site that it should not use that information, is anyoneâs guess. It makes you wonder why that data collection continues. At least Google (now) stops tracking advertising prefÂerences when you ask it to.
These surveys indicate that consumers are wising up, and it opens both Google and FaceÂbook up to challenge.
Google dethroned the biggest website and search engine in the world when it was released, so no oneâs position is guaranteed. Duck Duck Go, a search engine far better at privacy, has chipped away at Googleâs share; and I find so much Facebook fatigue out there that it could follow Myspace into irrelevance. When I hear those speak of these two companiesâ positions as being unassailable, I take it with a grain of salt.
We already have seen peak Facebook (and Twitter, for that matter), for when it came to Super Bowl stats this year, there was a massive 25 per cent drop in activity. Interestingly, despite the trending #RIPTwitter hashtag last week, I don’t agree with those who think Twitter is heading into oblivion, for the simple fact that the site is less invasive and seemingly more honest than Google and Facebook. Those same experts, after all, said that Google Plus would be the Facebook-killer, while I consistently disagreed from day one.
The Medinge Group predicted correctly in the early 2000s when it was stated that consumers would desire greater integrity and transparency from all their brands, something reflected in our book, Beyond Branding. I donât believe that we are so different when it comes to dealing with online brands.
In the last 24 hours, author Holly Jahangiri found an illustration depicting child pornography on Facebook that had been reported by many of her friendsâonly for Facebook to deem it constantly acceptable, despite what it states in its own terms and conditions. It was only when she Tweeted about it that Facebook finally responded publicly; and only when she involved a US government agency did the page disappear. The pressure of accountability like that against dishonest companies tells me Twitter will be around for a while yet.
@facebook apparently, hardcore digital kiddie porn doesn't bother you at all. In spite of this section in your "Community Standards."
Other than for the landline, Iâve never bought a phone before. Each cellphone has come as a result of a company plan or a loyalty gift from the telco, but when my Huawei Ascend Y200 began needing resets several times a dayâIâve had computer experts tell me this is the phone, or the SD card (like any endeavour, itâs hard to find agreement; this is like saying that the problem with an axe lies with the handle or the blade)âI decided to replace it. Plus, having built websites for clients it seemed only fair to have a device on which I could test them on an OS newer than Android 2.3, and after a few days I have to say the Meizu M2 Note has been worth every penny. (The Xiaomi Redmi Note 2 was on the shortlist but the Meizu performed better in online tests, e.g. this one.)
You can find the specs on this device elsewhere, in reviews written by people far more au fait with cellular technology than me, but a few things about arriving in the mid-2010s with such a gadget struck me as worth mentioning.
First, I opted for a blue one. Theyâre usually cheaper. Since I have a case for it, I donât have to put up with the colour on the back anyway, so why not save a few bucks if the guts are the same?
Secondly, itâs astonishing to think in five inches I have the same number of pixels as I do in 23 inches on my monitor.
Thirdly, cellular battery technology has come a heck of a long way. (Down side: you canât replace it in this device.)
But hereâs an absolutely wonderful bonus I never expected: itâs Google-free. Yes, the Flyme OS is built on Googleâs Android 5.1.1, but the beauty of buying a phone from a country where Google is persona non grata is that Iâm not stuck with all the crap I had on the Telstra Clear-supplied Huawei. No Google Plus, Google Play Store, Gmail, Google Maps and all the other stuff I had to switch off constantly. I could have had the phone rooted but it never was a big enough priority, even with my dislike of the big G.
I donât know how much ultimately gets back to Google through simply using its OS, but Iâve managed to keep away from signing in to any of their services. In this post-Snowden era, I regard that as a good thing.
The phone booted up for the first time and gave me English as an option (as the seller indicated), so the deviceâs OS is all in the language Iâm most fluent in. However, itâs not that weird for me to have Chinese lettering around, so the apps that stayed in the Chinese language are comprehensible enough to me. There is an app store that isnât run by Google, at which all the apps are availableâInstagram, Dolphin Browser, Opera Mini, plus some of the other admin tools I use. Nothing has shown up in my Google Dashboard. The store is in Chinese, but if you recognize the icon you should be all right, and the apps work in the language youâve set your OS to.
The China-only apps arenât hard to dispose of, and the first ones to go were Netease, Dianping (I donât even use an Anglo dining review app, so why would I need a China-only one?), Amap (again, it only works in China, and it can be easily reinstalled through Autonavi and its folded paper icon), and 116114, an app from a Chinese telco. Weibo I donât mind keeping, since I already have an account, and I can see some utility to retaining Alipay, the painting app, and a few others.
And having a Google-free existence means I now have Here Maps, the email is set up with my Zoho âboxes, and 1Weather replaces the default which only gives Chinese cities.
What is remarkable is that the Chinese-designed default apps are better looking than the western counterparts, which is not something you hear very often. The opposite was regularly the case. A UI tipping-point could have happened.
I also checked the 2G, 3G and 4G frequencies against Vodafone New Zealand’s to ensure compatibilityâthere are at least two different M2 Notes on the market, so caveat emptor. Vodafone also recommends installing only one SIM, which suits me fine, as the other slot is occupied by a 64 Gbyte micro-SD card.
The new Flyme-based-on-Android keyboard isnât particularly good though, and I lose having a full set of smart quotes, a proper apostrophe, and en and em dashes, but far more obscure Latin-2 glyphs are accessible. Iâm not sure what the logic is behind this.
I had an issue getting the Swift keyboard to install, but Iâve opted for Swype, which, curiously, like the stock keyboard, is missing common characters. Want to type a g with a breve for ErdoÄan? Or a d with a caron? Easy. An en dash? Impossible.
This retrograde step doesnât serve me and there are a few options in Swype. First, I had to add the Russian keyboard, which does give an em dash, alongside the English one, though I havenât located a source of en dashes yet. Secondly, after copying and pasting in a proper apostrophe from a document, I proceeded to type in words to commit them to my personal Swype dictionary: itâs, heâd, sheâll, wonât, etc. This technique has worked, and while itâs not 100 per cent perfect as thereâll be words I missed, itâs better than nowt.
I see users have been complaining about the omissions online for three years, and if nothing has been done by now, I doubt Swypeâs developers are in a rush to sort it.
Swypeâs multilingual keyboards are easy to switch between, work well, but I havenât tried my Kiwi accent on the Dragon-powered speech recognition software within.
Going from a 3Âˇ2 Mpixel camera to a 13 Mpixel one has been what I expected, and finally I get a phone with a forward-facing camera for the first time since the mid-2000s (before selfies became de rigueur). Itâs worth reminding oneself that a 13 Mpixel camera means files over 5 Mbyte are commonplace, and thatâs too big for Twitter. Iâm also going to have to expect to need more storage space offline, as I always back up my files.
I havenât found a way to get SMSs off yet (suggestions are welcome), unlike the Huawei, but transferring other files (e.g. photos and music) is easier. Whereas the Huawei needed to have USB sharing switched on, the Meizu doesnât care, and you can treat it as a hard drive when connected to your PC without doing anything. That, too, has made life far easier.
Iâve been able to upgrade the OS without issue, and Microsoft (and sometimes Apple) would do well to learn from this.
It leaves the name, Meizu (é ć), which in Cantonese at least isnât the most pleasant when translatedâletâs say itâs all a bit Goblin King. Which may be appropriate this week.
Iâm not one who ever gets a device for imageâs sake, and I demand that they are practical. So far, the Meizu hasnât let me down with its eight cores, 16 Gbyte ROM and 4G capability, all for considerably less than a similarly equipped cellphone that wears an Apple logo. And itâs nice to know that this side of Apple, one can have a Google-free device.
Above: While the Kaspersky scan proceeded, McAfee was knocked out and could not be switched on. Coincidence?
Unlike most people, I have options open to me, so I began to go on to Facebook using several different methods. A VirtualBox containing XP on the same computer was fine, if incredibly slow while Kaspersky was doing its thing. (Think about Windows XP on a 386.) Lubuntu was fine as well, as was Mac OS X. I Tweeted the McAfee community link, and thought it odd that it did not appear in Facebook (I have my Twitter set up to post there). I then tried to paste the link into Facebook manually, whereupon, in Lubuntu and Mac OS, I was told that my computer was now infected with either a virus or malware. Unlike Windows, I had the option of telling them they were in error, and I was able to continue using the machines.
This really sounds like Facebook and Kaspersky have it in for McAfee and, possibly, rival products, if the scan knocks out your choice of antivirus and anti-malware program, and if the mere mention of mcafee.com inside Facebook results in a warning box saying your computer is infected.
Above: On a Mac, I couldn’t even tell people about the post on mcafee.com. The second I did, Facebook said my computer was infected. The same thing happened on Lubuntu. Facebook accuses you of infection on the mere mention of mcafee.com.
Eventually, the entire system froze, and while I could still move the mouse about, I couldnât access the task bar or go to other programs.
I was forced to do a hard reboot.
But youâre asking now: was I ever infected? No. Itâs Google all over again. Peter, the very knowledgeable McAfee support tech who came to my aid many years ago, was present again and put me on to two other programs after this restart. Getsusp analysed my system for malware, and, you guessed it, found nothing. Malware Bytes did the same, and found some PUPs (potentially unwanted programs), all of which I knew about, and I had intentionally installed. Theyâve been present for years. In other words, two other malware scanners told me my system was clean. Malware Bytes did, however, restore McAfee as the correct antivirus program, exactly as Peter had predicted.
He also suggested a system restore, which sadly failed, with Windows giving the reason that an antivirus program was running. Having restored this system once before (after some bad advice from Microsoft), I knew it couldnât be McAfee. The only difference on this computer: I had had Kaspersky doing its Facebook scan. It appears that Facebook and Kaspersky donât want you restoring your system.
I had fixed the newer issues, but the original one remained: I couldnât get on to Facebook. The Kaspersky scan never finishes, incidentallyâyouâre stuck on 62, 73 or 98 per centâand while not having a personal Facebook is no great loss, I have businesses that have presences there.
I stumbled across a Reddit thread where others had been forced to download antivirus programs by Facebook, and, fortunately, a woman there had found where hers resided. In my case, it was at C:\Users\USERNAME\AppData\Local\Temp\FBScanner_331840299. Deleting this, and all cookies mentioning Facebook and Kaspersky, restored my access.
What to do if you ever come across this? My advice is to, first, run Malware Bytes, but ensure you run the free version, and do not opt for the trials. Once youâre satisfied your computer is clean, head into your cookies and delete all the Facebook ones, and any from the antivirus provider it recommends.This second Reddit thread may be helpful, too. I donât know if this will work completely, but anything is preferable to following Facebookâs instructions and wasting your time. I really need to stop following instructions from these big firmsâyouâd think after all these years, Iâd know better.
PS.: I found this video from last July which suggests the malware accusations have nothing to do with your computer set-up:
In addition, I cannot paste any links in Facebook. The situation began deteriorating after I regained access. Initially, I could paste and like a few things, but that facility eventually disappeared. Regardless of platform, I get the same error I did on the Mac yesterday (see screen shot above). Liking things results in the below error, and the wisdom there is to wait it out till Facebook staff get back to work on Monday.
P.PS.: Holly Jahangiri confronted the same issue as I did a few days later. She was smarter than me: she didn’t download the anti-malware malware. Have a read of her post here: other than that one difference, it’s almost play for play what happened to me for four days. She’s also rightly frustrated, as I am, by Facebook’s inaction when it’s legitimately needed.
P.P.P.PS.: I’m beginning to hear that deleting cookies will not work (April 26). Facebook seems intent on having you download their suspicious junk. In those cases, people have switched to another browser.
P.P.P.P.PS.:Andrew McPherson was hit with this more recently, with Facebook blocking the cookie-deleting method in some cases, and advises, ‘If you get this, you will need to change your Facebook password to something very long (a phrase will do), delete and clear your browsers cache and history, then delete your browser, then renew your IP address to a different number and then reinstall your browsers.’ If you cannot change your IP address but are using a router, then he suggests refreshing the address on that. Basically, Facebook is making it harder and harder for us to work around their bug. Once again, if you sign on using a different account using the same “infected” computer, there are no problemsâwhich means the finger of blame should remain squarely pointed at Facebook.
P.P.P.P.P.P.PS.: January 28, 2017: David has come up with a great solution in the comments (no. 103). You can fool Facebook into thinking you are using a Mac by changing the user-agent. He suggests a Chrome Extension. I have Modify Headers for Firefox, which might work, too.
Surely this remains the only case in the history of humankind where copyright is a multi-jurisdictional criminal matter? And if getting rich off copyrighted material is a crime, then YouTube has a longer history of letting this happen and rewarding users for it. The principal difference that I can see is that YouTube (through its parent Google) dodges paying New Zealand tax,* which seems to be a position our government is comfortable with. Iâm not saying I like Dotcomâwho I think is only out for himself and yes, he comes across as a dickâbut fairâs fair. Nor am I saying I support copyright infringement, but under New Zealand law thatâs a civil matter that should be fought by the infringed, not by governments. (In the US there is a criminal provision but the guy hasnât ever been there nor was his company based there.)
When I read the prosecutionâs case it falls down at some basic hurdles. They say the defendants infringed. But they donât say what they infringed. Youâve got to have this, especially if youâre going to prosecute this as a crime. The guy has a right to know exactly whatâs at issue. And Megaupload stored stuff, they werenât the infringers. Even if they knew about it, thereâs no crime knowing about criminal copyright infringement. If the US position holds true, then when we go to YouTube to view a full-length movie or TV programme that someone has uploaded in order to make money for themselves, it would actually make us criminals. Iâm not comfortable with this.
I see an appalling double standard when it comes to how this bloke is dealt with, e.g. he is dissed for spending money funding a political party but Colin Craig gets a pass for doing the same thing at exactly the same time. He is dissed for showing us how our government monitors us by bringing in Glenn Greenwald yet we all applaud Greenwald when he does it overseas. I find it interesting how he went from Public Enemy No. 1 when he was first arrested, to admired underdog for quite a lengthy period when Kiwis realized copyright law was on his side, and now heâs back to Public Enemy No. 1 again after exposing the flaws in our security services and trying to do us a favour with the flop that was âthe moment of truthâ. Guess we really hate it when a foreign-born New Zealand resident tells us how things should be, but we love telling foreigners about gun laws, imperialism and inequality.
If the guy is to go to prison, then let it be for an actual crime.
* PS.: Yes, itâs technically legal to run things through a Bermuda tax haven and pay yourselves back for stuff.
With Google and Ford announcing they will team up to make self-driving cars, I have some concerns.
Iâm not in Luddite position on the idea of self-driving cars. Potentially, they can be far safer than what we have today. I see so many godawful drivers out thereâNew Zealand has a very high road toll based on our small population, and itâs not hard to see whyâand the self-driving car canât be a bad thing. Active safety, active cruise control, and other features all point to be a better future on our roads.
However, is Google the right firm? You donât need to look too far (especially on this blog) to find some Google misdeed, a company that happily does dodgy things till it gets busted.
Imagine the future.
â˘ The car has no brakes until you sign up to Google Plus, then log in.
â˘ You cannot enter the car till you load a Google Play app on to your phone. You have to agree to a bunch of settings which you don’t even read, but essentially you’ve let them monitor you.
â˘ If you have a car accident in a Google car, thereâs no phone number for anyone to call. You have to sign up to the support forums where youâre told by Google volunteers that itâs your fault for misusing the software. Or they just ignore you. You spend several years trying to get your case heard.
â˘ Google listens to all your in-car conversations so it can deliver targeted advertising to you, until you opt out of this feature in your Google Account settings.
â˘ Google hacks your devices while you are near the car, even if you have Do Not Track or other privacy settings turned on. They continue doing this till the Murdoch Press writes an article about it or they get reported to an industry association.
â˘ Doubleclick targeted advertising appears in the carâs central LCD screen.
â˘ All routes that the Google cars choose go past advertisers’ brick-and-mortar stores.
â˘ Google Street View is updated a lot more, which sounds great, till you realize it’s been updated with images from your latest journey.
â˘ Unless you opt out, Google actually drives you to the store which has the goods you mentioned in a private Gmail message, even though you don’t need the product and it just came up casually in conversation.
â˘ When US state attorneys-general sue Google over wasted time with the cars driving you to these stores, the penalty is roughly four hours of the companyâs earnings.
Autonomous cars are part of our future. But I’ll opt for the tech of a firm I trust more, thank you. And right now, I even trust Volkswagen more than Google.