How right Kalev Leetaru is on Wikipediaâs decision to ban The Daily Mail as a source.
This decision, he concludes, was made by a cabal of 50 editors based on anecdotes. Iâve stated before on this blog how Wikipedia is broken, the abusive attitude of one of its editors, and how even luminaries like the late Aaron Swartz and Wikipedia co-founder Larry Sanger chose to depart. Itâs just taken three years or more for some of these thoughts to get picked up in a more mainstream fashion.
I made sure I referred to a single editor as my experience with someone high up in Wikipedia, not all of its editors, but you canât ignore accusations of certain people gaming the system in light of the ban.
Leetaru wrote on the Forbes site, âOut of the billions of Internet users who come into contact with Wikipedia content in some way shape or form, just 50 people voted to ban an entire news outlet from the platform. No public poll was taken, no public notice was granted, no communications of any kind were made to the outside world until everything was said and done and action was taken âŠ
âWhat then was the incontrovertible evidence that those 50 Wikipedia editors found so convincing as to apply a “general prohibition” on links to the Daily Mail? Strangely, a review of the comments advocating for a prohibition of the Mail yields not a single data-driven analysis performed in the course of this discussion.â
Iâm not defending the Mail because I see a good deal of the news site as clickbait, but itâs probably no worse than some other news sources out there.
And itâs great that Wikipedia kept its discussion public, unlike some other top sites on the web.
However, you canât escape the irony behind an unreliable website deeming a media outlet unreliable. Hereâs a site that even frowns upon print journalism because its cabal cannot find online references to facts made in its articles. Now, I would like to see it trust print stuff more and the Mail less, but that, too, is based on my impressions rather than any data-driven analysis that Leetaru expects from such a big site with so many volunteers. Iâve made my arguments elsewhere on why Wikipedia will remain unreliable, and why those of us in the know just wonât bother with it for our specialist subjects.
By all means, use it, and it is good for a quick, cursory “pub chat” reference (though science ones tend to be better, according to friends in that world). But remember that there is an élite group of editors there and Wikipedia will reflect their biases, just as my sites reflect mine. To believe it is truly objective or, for that matter, accurate, would be foolhardy.
A week ago, Avon found an inventive way to get its brand noticed in peak-hour traffic.
I could make this about how people don’t know how to drive these days, or about the media fascination with Asian drivers when the reality does not bear this out, but let’s make it all about Avonâsince they are the ones who have actually inspired a full blog post today. To think, it could have just been on my Instagram and Tumblr and I would have let it go, since the following video is over a week old.
To be fair, as well as posting on my own platforms, I thought it would only be fair to alert Avon about it on its Facebook. In this age of transparency, it’s not good to talk behind someone’s back. I would have used the website advertised on the side of this Mazda (avon.co.nz), but the below is all I get. (You can try it yourself here.) I told Avon about this, too. They need to know one of their people is a dangerous, inconsiderate, and selfish driver who is ignorant of basic New Zealand road rules, namely how a give-way sign works and how to change lanes. And if I were in their shoes, I’d want to know that the URL emblazoned in large letters on the side of my fleet of cars is wrong.
It was ignored for a while, now my post is deleted.
Immediately I had these five thoughts.
1. Its brand isn’t that great. When you’re starting from a poor position, the best thing to do is try to work harder. As a network marketer, Avon can’t afford to have an office that doesn’t deal with complaints. I might even be a customer. In any case, I’m part of the audienceâand these days, we can affect a brand as much as the official channels. For instance, this post.
2. In the 2000s and 2010s, social media are seen as channels through which we can communicate with organizations. Going against this affects your brand. (There’s a great piece in the Journal of Digital and Social Media Marketing, vol. 3, no. 1 that I penned. Avon would do well to read this and integrate social media marketing into its operations.)
3. If you’re an Avon rep and you know that the AustraliaâNew Zealand operation ignores people, then what support do you think you can count on? My post will have been seen by many people, and a follow-up one todayâinforming them it’s poor form to delete commentsâwill be seen by more. It discourages more than customersâits distributors surely will think twice. (I’m also looking at you, Kaspersky. Another firm to avoid.)
4. Advertising your website in large letters and have it not work is a major no-noâit contributes to the image I (and no doubt others) have on Avon as, well, a bit amateur.
5. This is a US firm. If you’re an exporter, isn’t now a really good time to show that you care about your overseas operations? Nation brands impact on corporate ones. Now I’m beginning to wonder if Avon might not be that interested in overseas sales any more. Their new president, with his stated views on free trade, has said in his inauguration speech that they need to ‘buy American’ and ‘hire American.’ Let’s delete stuff from foreigners!
The question I have now is: wouldn’t it have been easier to apologize for its representative’s inability to drive safely, and thank me for telling them their website is dead so they can get it fixed? The video contains the registration number, so Avon could have had a word to their rep.
This is all Marketing 101, yet Avon seems to have failed to grasp the basics. I guess the folks who flunked marketing at university found jobs after all.
As of today, Iâve sent off my evidence to the US Better Business Bureau so they can continue their investigation of Facebook. The DAA was too gutless to investigate but the BBB, by contrast, gives a damn.
Let me note here that I have nothing against Facebook making a buck. I just ask that it do so honestly, that it does what it says.
Facebook claims that you can opt out of targeted advertising, and that you can edit your preferences for that targeting, the same was what Google did in 2011. It was revealed then that Google lied, and the Network Advertising Initiative was able to follow up my findings and assured me it would work with them to sort their procedures out.
If you opt out of targeting, Facebook continues to gather information on you. The BBB noted to me in April that if I could show that Facebook was targeting based on personal information I did not provide (e.g. if you fed in a fake location as your home in Facebook and it serves you ads based on your real location), then it could be a violation of their principles. This is pretty easy to prove: just go to any ad in your feed, click on the arrow in the right-hand corner, and click âWhy was I shown this ad?â In most cases, your actual location will have something to do with it.
Secondly, there is a potential link between the preferences Facebook has stored on youâthe ones they say they would not useâand the ads you are shown. Facebook claims you can edit those preferences but as I showed last week, this is not true. Facebook will, in fact, repopulate all deleted preferences (and even add to them), but thanks to the company itself providing me with the smoking gun, I was able to connect those shown preferences with ads displayed between March and December 2016. It casts doubt on whether Facebook is actually targeting me based on freely given information, especially since, for example, I am being served ads for Oh Baby! when I donât have kids. (Oh Baby!, meanwhile, is one of the preferences in its settings.)
My Google investigation took three months; this took between eight and nine.
Weâll see if the BBB will take quite as longâthey might, because they say they tend to be inundated with complaints about Facebook, but find that most cases do not violate their principles. But Iâve shown them not only examples along the lines of what they suggested, but a few that go even further.
Now that the first episode of The Grand Tour has aired, and we’re nearing the official launch of Drivetribe (November 28), we’re beginning to see just how good an investment ÂŁ160 million was for Amazon when it picked up the cast of The Goodies, I mean, Top Gear (sorry, I get those BBC shows mixed up, and they do have the same initials), along with producer Andy Wilman (who himself presented Top Gear segments many years ago, but we are now spared his nude scenes).
Essentially, you can’t do a show these days without an internet community, so what did the four men do? Create their own. They’ve put their money into Drivetribe, which has attracted an eight-figure investment from additional parties, chief among which is 21st Century Foxâthat’s right, Rupert Murdoch. Amazon’s reportedly quite happy with the arrangementâand it certainly helps boost their show.
There are already signs that Drivetribe is going to succeed as a motoring portalâsocial network, for those of us who have been playing with it. Maybe the Murdoch Press has learned from Myspace? Or, it’s put their money in, but it’s letting experts do their jobâamong whom is none other than Cate Sevilla, formerly of Buzzfeed UK, and whose blog I followed even before she arrived in the UK the good part of a decade ago. It isn’t a surprise that Cate would do well in social mediaâshe had a knack for it, even back then.
Car enthusiasts were invited to pitch their ideas for tribes some months back, recognizing that we’re not all the same. Additionally, there’s a bunch of us who work in some aspect of the industry, and looking through the tribes, we’re the ones whose ideas have been adopted. For those of you who use Autocade, there’s one linked to that very venture.
As many of you who follow this blog know, I founded Autocade in 2008, a car encyclopĂŠdia that wouldn’t have the fictions of Wikipedia (or ‘Wikiality’, as Stephen Colbert calls it). Eventually, I succumbed to modern marketing trends and very lately started a Facebook page on it, at least to post some behind-the-scenes thinking and publicity photos. While it proved all right, my blog posts were here and things were all over the place.
When I first proposed doing a Drivetribe tribe many months ago, I centred it around the marketing of cars, and the result, the Global Motorshow, can be found here. And now that it’s started, it’s become clear that I can put all the content in one place and have it appreciated by other motorheads. In a week and a half itâs grown to about a third of the following of the Facebook page, and Drivetribe hasn’t even officially launched yet. Those members are either other tribe leaders or those who signed up early on. The question must be asked: why on earth would I bother continuing with Facebook?
In addition to Cate, Drivetribe is not faceless. The support crew respond, and there are humans working here. I’m impressed with how quickly they get back to us, and how the site is reasonably robust. On all these points, Drivetribe is the opposite of Facebook.
Granted, I don’t know the other members there, and some I only know through reputation. But then I didn’t know a lot of the people I now find familiar on Facebook car groups. Nor did I know the people on Vox back in 2006, or some of the folks at Blogcozy in 2016. Communities build up, often thanks to common interests, and here’s one that already has a massive online community ready to flock to it. Having three celebrities helps, too, and all three Grand Tour presenters post to the site.
If you’re interested, the scope of the Global Motorshow (originally without the definite article, but when I saw the GM initials in the icon, I rethought it) is a bit wider than Autocade. I thought it might be fun to post some of the marketing materials we come across, the odd industry analyses that have appeared at this blog (updated in some cases), and even commercial vehicles, which arenât part of Autocade. I’ve chosen to keep the tribe public, so anyone can post if they find something interesting. Let’s hope Drivetribe can keep the spammers at bay: something that the old Vox.com failed to do, and Facebook is desperately failing to do now as well.
Come November 28, we’ll know just how good things are looking, but I’m erring on the side of the positiveâsomething I was not prepared to do for sites such as Ello or Google Plus.
Above: Facebook kept deleting Nick Ut’s Pulitzer Prize-winning photograph each time it was posted, even when Norwegian newspaper Aftenposten did so, preventing its editor-in-chief from responding.
Thereâs a significant difference between the internet of the 1990s and that of today. As Facebook comes under fire for deleting the ânapalm girlâ photograph from the Vietnam War shared by Norwegian writer Tom Egeland, then by prime minister Erna Solberg and Aftenposten newspaper, it has highlighted to me how the big Silicon Valley players have become exclusionary. In this latest case, it is about how one firm determines what is acceptable and unacceptable without regard to cultural significance or free speech; it even punished people who dared criticize it, and has failed to apologize. Earlier this year, in one of my numerous battles with Facebook, I noted how a major German company falsely claimed videos that did not belong to them, yet there was no penalty. An individual or a small firm would not have been so lucky: when we file copyright claims, we do so âunder penalty of perjuryâ on the form.
Google, never far from my critical eye, is the same. Iâve watched Google News, for instance, become exclusionary, too, or, rather, a service that prefers big players rather than the independents. When deciding to send traffic for a particular news item, Google News now ranks big media outlets more highly, and to heck with journalistic quality or any regard on who broke the story first. Itâs damaging to the independent voice, as Google concentrates power in favour of larger firms today, and itâs rather disturbing when you consider the implications.
Mainstream media can be homogeneous, and, in some cases, damaging, when bias and prejudice get in to the system. When it comes to politics, this can be detrimental to democracy itself. And why should a search engine prefer a larger name anyway? Many newsrooms have been stripped of resources, ever more reliant on press releases. Many now engage in click-bait. Some have agenda driven by big business and their technocratic view of the world, especially those that have their corporate headquarters outside the country in which they operate. Those who desire to wake people up from their slumber get short shrift. Google is aiding this world, because since it became publicly listed, it has had to adopt its trappings, and one might argue that it is in direct conflict with its ‘Don’t be evil’ mantra (one which never held much sway with me).
This is the world which Google and Facebook, and no doubt others, wish to serve up to users. They may well argue that theyâre only delivering what people want: if a lot of people get their news from the Daily Mail or The Huffington Post, then thatâs what theyâll show in their results. Thereâs little freshness online as a result, which is why people arenât as inclined to share in 2016 as they were in 2010.
Yet it was not always this way. The hope in the late 1990s and early 2000s was that Google et al would be tools in distributing power equally among all netizens. Started an independent online publication? If the quality is there, if youâre the first to break a story, then Google News will lavish attention upon you. If you have specialized news outside what mainstream media deliver, then youâll pop up regularly in the search resultsâ pages. The blogosphere rose because of this, with people seeking opinions and research outside of what the mainstream could deliver. The reason people blog less isnât just because of social networks making one-sentence opinions de rigueur; it is because people have found it harder to reach new audience members, and their own tribe is the next best thing.
It makes the ânet a far less interesting place to be. Without fresh, new views, we run the risk of groupthink, or we become particularly influenced by the biases of certain media outlets. We donât really want to surf casually as we once did because we donât learn anything new: itâs harder to find novel things that pique our interests.
There are potential solutions, of course. I tend not to Google, but use Duck Duck Go, so at least I donât get a filter bubble when I search for particular subjects. However, Duck Duck Go does not have a comprehensive news search, and Googleâs index size remains unbeatable. What we really need next is something that brings back that sense of equality online. I believe that if you put in the hours into good content and design, you should excel and get your site ranked above the same old sources. Google claims that it does that when it tweaks its algorithms but Iâm not seeing this. Facebook merely builds on what people have foundâso if you can’t find it, it won’t wind up being shared. Twitter, at least, still has some interesting items, but if you donât catch it in your feed at a given time, then too bad. Itâs not geared to search.
Duck Duck Go is a start, at least when it comes to general searches. It becomes easier to find views that you might not agree withâand thatâs a good thing when it comes to understanding others. Googleâs approach lulls you into a sense of security, that your views are sacrosanctâand all that does is give you the notion that the other half is wrong.
So what of news? Duck Duck Go could well be a starting-point for that, too, ranking news based on who breaks an item first and the quality of the site, rather than how much money is behind it. Or perhaps this is the space for another entrepreneur. Ironically, it might even come out of China; though right now itâs equally likely to emerge from India. What it then needs is a bit of virality for it to be adopted, spread by the very people it is designed to aid.
We need something that rewards the independent entrepreneur again, the people who drove so many innovations in the 1990s and 2000s. This isnât nostalgia kicking in, seeing the world through rose-coloured glasses while happily ignoring all those businesses that failed. I completely acknowledge there were sites that vanished at the time of the dot-com bust, triggered in no small part by 9-11, the anniversary of which we celebrate today.
Society needs those distinctive voices, those independent entrepreneurs, those people who are willing to put themselves forward and be judged fairly. What they donât need are reactionary media who want to silence them out of fear that the world will change too much for them to bear; and big Silicon Valley firms all too happy to join in these days.
Itâs high time the most influential websites served the many rather than the few again.
When I said in January that Facebook’s and Kaspersky’s anti-malware malware (there’s no better term for it, though of course they will deny that it was malware) had it in for McAfee, what did I mean?
As some of you know, I fell for Facebook’s insistence that I download its malware if I wanted to gain access to the site, and no, I was not phished. This is a “feature” that Facebook and Kaspersky have bragged about.
After you download the program from Kaspersky, that company refuses to tell you how to remove it from your computer. It doesn’t appear in your installed programs’ list. I put a very polite comment at their blog entry on the subject, but it was never approved. They don’t want to help people who were laboured with this unnecessary and invasive software. I once thought highly of Kaspersky, but their willingness to collaborate with Facebook, their opaqueness on this matter, and the earlier (unproven) accusations that they were party to faking malware to harm rival products have made me highly wary of the firm. I’ll never purchase anything from them because of their behaviour, at least till I see some change that they are willing to get with the programme as far as transparency and integrity are concerned.
Thanks to Reddit, I learned how to remove what I could, but the fact remains that after the whole FacebookâKaspersky scan for non-existent malware, McAfee would not work properly any more. This wasn’t due to any other malwareâI had run a very comprehensive series of legitimate malware scans guided by an expert in Germany at Bleeping Computer in the wake of this incident, and confirmed all was well. As far as I could tell, the only noticeable change to my system was what Facebook put on.
I was eventually forced to remove McAfee after 27 years of using their products, in favour of Avira. This is why: whatever was left on the computer kept fighting McAfee to turn itself off (above right, and video below). My Windows computer didn’t like the idea of having no antivirus program. I had attempted to reinstall McAfee once already, which stopped this behaviour for about a week. McAfee Virtual Technician could not resolve it, and I never got very far with McAfee support (as opposed to the incredibly helpful people on their forums). Over a month after Facebook forced its download on me, I was still paying the price of following their instructionsâwhen we should know by now that anything these idiots tell you cannot be of any advantage to the user. Sometimes, when you get their warnings at 3 a.m., you don’t necessarily think as clearly as you would at 3 p.m.
I don’t know how many hours I wasted on this in total, but I know I have saved many users a lot of time. For many days I found a lot of other Facebookers forced to do the same, and gave them some simple advice so that they would not fall into the same trap. Others have come to this blog: I’ve had some decent traffic around the two posts I wrote on the subject.
People really need to know that not only is Facebook messing around with your settings and tracking you, they are putting things on your computer. I’m glad, then, that I will principally remain there for a few messages, and page and group administrationâthe latter very necessary given all the bots and spammers that now plague the website. I’m sure I can’t be alone in spotting numerous spammers per day, spammers which Facebook often does nothing about when reported. That, too, should make us wonder.
Iâve always been surprised when I see Google or Facebook appear on any âtop brandsâ lists. Itâs branding 101 that a strong brand must have loyalty, awareness, positive associations, perceived quality, as well as proprietary assets, based on the model from David Aaker, and implicit in this, I always thought, was trust. You can neither be loyal to something you donât trust, nor can you have positive brand associations toward it, nor perceive an untrustworthy thing to possess quality. According to a survey from a consultancy, Prophet, which looked at over 400 brands across 27 industries, polling nearly 10,000 customers, we donât trust either Google or Facebook. Neither makes it into the top 50; those that make it into the top 10 are Apple, Samsung, Microsoft, Netflix, Nike, Chick-fil-A, Amazon, Spotify, Lego, and Sephora. Google slots in at 55th, and Facebook at 98th.
To me, the Prophet approach makes far more sense, as for yearsâlong before Edward Snowden revealed the extent of us surveillance under PRISMâI had been blogging about privacy gaffes and other serious issues behind both companies.
People may find Google and Facebook to have utility and enjoyment, yet we willingly volunteer plenty of private information to these sites. We do not trust what they do with this information. Adweek notes that in a separate survey, Facebook was the least trusted brand when it came to personal information, making it worse than the US federal government. There have been so many occasions where users have found certain privacy settings on Facebook altered without their own intervention; and Iâve constantly maintained that, with the bots and spammers I encounter daily on the social network, its claims of user numbers are difficult to accept. In fact, if you have Facebookâs advertising preferences set to reject tracking, the site will not stop doing so, compiling a massive and sometimes inaccurate picture of who you are. What it does with that, given that you have told the site that it should not use that information, is anyoneâs guess. It makes you wonder why that data collection continues. At least Google (now) stops tracking advertising prefÂerences when you ask it to.
These surveys indicate that consumers are wising up, and it opens both Google and FaceÂbook up to challenge.
Google dethroned the biggest website and search engine in the world when it was released, so no oneâs position is guaranteed. Duck Duck Go, a search engine far better at privacy, has chipped away at Googleâs share; and I find so much Facebook fatigue out there that it could follow Myspace into irrelevance. When I hear those speak of these two companiesâ positions as being unassailable, I take it with a grain of salt.
We already have seen peak Facebook (and Twitter, for that matter), for when it came to Super Bowl stats this year, there was a massive 25 per cent drop in activity. Interestingly, despite the trending #RIPTwitter hashtag last week, I don’t agree with those who think Twitter is heading into oblivion, for the simple fact that the site is less invasive and seemingly more honest than Google and Facebook. Those same experts, after all, said that Google Plus would be the Facebook-killer, while I consistently disagreed from day one.
The Medinge Group predicted correctly in the early 2000s when it was stated that consumers would desire greater integrity and transparency from all their brands, something reflected in our book, Beyond Branding. I donât believe that we are so different when it comes to dealing with online brands.
In the last 24 hours, author Holly Jahangiri found an illustration depicting child pornography on Facebook that had been reported by many of her friendsâonly for Facebook to deem it constantly acceptable, despite what it states in its own terms and conditions. It was only when she Tweeted about it that Facebook finally responded publicly; and only when she involved a US government agency did the page disappear. The pressure of accountability like that against dishonest companies tells me Twitter will be around for a while yet.
@facebook apparently, hardcore digital kiddie porn doesn't bother you at all. In spite of this section in your "Community Standards."
An interesting weekend on Facebook. Despite regaining access, Iâm not allowed to post links (with the accusation that my computer is infectedâsee above), and after considerable research, I know this to be completely untrue. The Facebook malware accusations are targeted at certain users and, from the tiny sample of four that have responded to me, we are all heavy users. Just as I theorized back in June 2014 when Facebook shut down for me for 69 hours, some of us have reached a limit on their servers.
Boffins, and Facebook, say that thatâs impossible, but there have been countless signs of that over the years. Most were recorded on Get Satisfaction before Facebook shut down that community (how convenient). Among them were things such as Facebook being unable to show me every video I had uploadedâthe list began at 2011 and earlier ones were omittedâand the many occasions where I could no longer post, comment, like or share. Thereâs a direct parallel to my experiences on the former Vox.com, which Six Apart confirmed in 2009 and which they had no official answer for.
Whatâs the best course of action if Facebook accuses you of malware and forces you to download one of their programs from Trend Micro, F-Secure or Kaspersky? Delete your cookies. Once you do that, you can regain access, though, like me, youâll have a limited account where link-sharing is impossible. Initially, I was able to share a few links after my accessing Facebook, but it eventually became a blanket block, with the odd one getting through (two a day in my case).
If you want to be extra-safe, run the free version of Malware Bytes. The free one wonât conflict with your existing antivirus set-up (Iâm not trying to do Malware Bytes out of money), but, like the rest of us, youâll likely discover that your system is clean.
One woman got around this by downloading a new browser, although she was also limited on the link-posting.
Whatever you do, do not listen to these big firms. Facebook, Google et al are, as Iâve been documenting over the years, particularly deceptive. Iâve still had to deal with the remnants of Facebookâs scan switching off McAfee, nearly two days later.
Facebookâs apparently had many complaints about this since 2014, so Iâm hardly the first to encounter it. Blaming malware for their own databasing issues is cheap, but enough people will believe itâeven with my mistrust of these big Silicon Valley firms I still did their malware scan, not thinking I had a choice if I wanted to access the site again. What it really did during the scan is anyoneâs guess.
Iâd rather they come clean and tell people: you are allowed x posts a day, x links a day, and x photos and videos a day. I can work around that. But if they came clean about this and the number of click-farm workers and bots plaguing the site, what will that do to their share price?
And isn’t it ironic I can presently share more, and have more freedom of speech, on Weibo, monitored by the Chinese Communist Party?
PS.: As of the last week of April, I have had two reports that deleting cookies does not work, but switching browsers does. Facebook appears to find a way to identify you, your regular browser and your IP address together, without cookies.
P.PS.: Mid-May, and from my other thread on this topic, in the post-postscripts: âAndrew McPherson was hit with this more recently, with Facebook blocking the cookie-deleting method in some cases, and advises, “If you get this, you will need to change your Facebook password to something very long (a phrase will do), delete and clear your browsers cache and history, then delete your browser, then renew your IP address to a different number and then reinstall your browsers.” If you cannot change your IP address but are using a router, then he suggests refreshing the address on that. Basically, Facebook is making it harder and harder for us to work around their bug. Once again, if you sign on using a different account using the same âinfectedâ computer, there are no problemsâwhich means the finger of blame should remain squarely pointed at Facebook.’
Above: While the Kaspersky scan proceeded, McAfee was knocked out and could not be switched on. Coincidence?
Unlike most people, I have options open to me, so I began to go on to Facebook using several different methods. A VirtualBox containing XP on the same computer was fine, if incredibly slow while Kaspersky was doing its thing. (Think about Windows XP on a 386.) Lubuntu was fine as well, as was Mac OS X. I Tweeted the McAfee community link, and thought it odd that it did not appear in Facebook (I have my Twitter set up to post there). I then tried to paste the link into Facebook manually, whereupon, in Lubuntu and Mac OS, I was told that my computer was now infected with either a virus or malware. Unlike Windows, I had the option of telling them they were in error, and I was able to continue using the machines.
This really sounds like Facebook and Kaspersky have it in for McAfee and, possibly, rival products, if the scan knocks out your choice of antivirus and anti-malware program, and if the mere mention of mcafee.com inside Facebook results in a warning box saying your computer is infected.
Above: On a Mac, I couldn’t even tell people about the post on mcafee.com. The second I did, Facebook said my computer was infected. The same thing happened on Lubuntu. Facebook accuses you of infection on the mere mention of mcafee.com.
Eventually, the entire system froze, and while I could still move the mouse about, I couldnât access the task bar or go to other programs.
I was forced to do a hard reboot.
But youâre asking now: was I ever infected? No. Itâs Google all over again. Peter, the very knowledgeable McAfee support tech who came to my aid many years ago, was present again and put me on to two other programs after this restart. Getsusp analysed my system for malware, and, you guessed it, found nothing. Malware Bytes did the same, and found some PUPs (potentially unwanted programs), all of which I knew about, and I had intentionally installed. Theyâve been present for years. In other words, two other malware scanners told me my system was clean. Malware Bytes did, however, restore McAfee as the correct antivirus program, exactly as Peter had predicted.
He also suggested a system restore, which sadly failed, with Windows giving the reason that an antivirus program was running. Having restored this system once before (after some bad advice from Microsoft), I knew it couldnât be McAfee. The only difference on this computer: I had had Kaspersky doing its Facebook scan. It appears that Facebook and Kaspersky donât want you restoring your system.
I had fixed the newer issues, but the original one remained: I couldnât get on to Facebook. The Kaspersky scan never finishes, incidentallyâyouâre stuck on 62, 73 or 98 per centâand while not having a personal Facebook is no great loss, I have businesses that have presences there.
I stumbled across a Reddit thread where others had been forced to download antivirus programs by Facebook, and, fortunately, a woman there had found where hers resided. In my case, it was at C:\Users\USERNAME\AppData\Local\Temp\FBScanner_331840299. Deleting this, and all cookies mentioning Facebook and Kaspersky, restored my access.
What to do if you ever come across this? My advice is to, first, run Malware Bytes, but ensure you run the free version, and do not opt for the trials. Once youâre satisfied your computer is clean, head into your cookies and delete all the Facebook ones, and any from the antivirus provider it recommends.This second Reddit thread may be helpful, too. I donât know if this will work completely, but anything is preferable to following Facebookâs instructions and wasting your time. I really need to stop following instructions from these big firmsâyouâd think after all these years, Iâd know better.
PS.: I found this video from last July which suggests the malware accusations have nothing to do with your computer set-up:
In addition, I cannot paste any links in Facebook. The situation began deteriorating after I regained access. Initially, I could paste and like a few things, but that facility eventually disappeared. Regardless of platform, I get the same error I did on the Mac yesterday (see screen shot above). Liking things results in the below error, and the wisdom there is to wait it out till Facebook staff get back to work on Monday.
P.PS.: Holly Jahangiri confronted the same issue as I did a few days later. She was smarter than me: she didn’t download the anti-malware malware. Have a read of her post here: other than that one difference, it’s almost play for play what happened to me for four days. She’s also rightly frustrated, as I am, by Facebook’s inaction when it’s legitimately needed.
P.P.P.PS.: I’m beginning to hear that deleting cookies will not work (April 26). Facebook seems intent on having you download their suspicious junk. In those cases, people have switched to another browser.
P.P.P.P.PS.:Andrew McPherson was hit with this more recently, with Facebook blocking the cookie-deleting method in some cases, and advises, ‘If you get this, you will need to change your Facebook password to something very long (a phrase will do), delete and clear your browsers cache and history, then delete your browser, then renew your IP address to a different number and then reinstall your browsers.’ If you cannot change your IP address but are using a router, then he suggests refreshing the address on that. Basically, Facebook is making it harder and harder for us to work around their bug. Once again, if you sign on using a different account using the same “infected” computer, there are no problemsâwhich means the finger of blame should remain squarely pointed at Facebook.
P.P.P.P.P.P.PS.: January 28, 2017: David has come up with a great solution in the comments (no. 103). You can fool Facebook into thinking you are using a Mac by changing the user-agent. He suggests a Chrome Extension. I have Modify Headers for Firefox, which might work, too.