Posts tagged ‘JY&A Consulting’


Facebook fooled us into thinking we were being creative

11.02.2021

My friend Keith has been away from Facebook for six weeks, for work reasons, and hasn’t missed it. And he asked, ‘Was it all really a waste of time?’
   I know you think you know what I’m going to say, but the answer might surprise you a little.
   Fundamentally, it’s yes (this is how you know this blog has not been hijacked), but Keith’s question brought home to me, as well as other work I’ve done this week, the biggest con of Facebook for the creative person.
   It’s not the fact the advertising results are not independently checked, or that there’s evidence that Facebook itself uses bots to boost likes to a page. The con was, certainly when I was a heavy user around the time Timeline was introduced, making us feel like we were doing something creative, satiating that part of our brain, when in fact we were making Zuckerberg rich.
   How we would curate our lives! Show the best side of ourselves! Choose those big pictures to be two-column-wide Timeline posts! We looked at these screens like canvases to be manipulated and we enjoyed what they showed us.
   Before Facebook became ‘the new Digg’ (as I have called it), and a site for misinformation, we were still keeping in touch with friends and having fun, and it seemed to be the cool thing to do as business went quiet in the wake of the GFC.
   And I was conned. I was conned into thinking I was enjoying the photography and writing and editing—at least till I realized that importing my RSS feeds into Facebook gave people zero incentive to come to my sites.
   This week, with redoing a few more pages on our websites, especially ones that dated back many years, I was reminded how that sort of creative endeavour gave me a buzz, and why many parts of our company websites used to look pretty flash.
   The new look to some pages—the photo gallery was the most recent one to go under the knife—is slightly more generic (which is the blunt way to say contemporary), but the old one had dated tremendously and just wasn’t a pleasure to scroll down.
   And while it still uses old-fashioned HTML tables (carried over from the old) it was enjoyable to do the design work.
   There’s still more to do as the current look is rolled out to more pages.
   Maybe it took me a while to realize this, and others had already got there, but most of my time had been spent doing our print magazines lately. But designing web stuff was always fun, and I’m glad I got to find that buzz again, thanks to Amanda’s nudge and concepts for jya.co, the JY&A Consulting site. Forget the attention economy, because charity begins at the home page.



Photo galleries, old and new. The top layout is more creative design-wise than the lower one, but sadly the browsing experience felt dated.

Tags: , , , , , , , , , , , ,
Posted in design, internet, technology | No Comments »


Branding ourselves in the 2020s: a revamp for JY&A Consulting’s website, jya.co

05.02.2021

Last night, I uploaded a revised website for JY&A Consulting (jya.co), which I wrote and coded. Amanda came up with a lot of the good ideas for it—it was important to get her feedback precisely because she isn’t in the industry, and I could then include people who might be looking to start a new venture while working from home among potential clients.
   Publishing and fonts aside, it was branding that I’m formally trained in, other than law, and since we started, I’ve worked with a number of wonderful colleagues from around the world as my “A team” in this sector. When I started redoing the site, and getting a few logos for the home page, I remembered a few of the old clients whose brands I had worked on. There are a select few, too, that I’m never allowed to mention, or even hint at. C’est la vie.
   There are still areas to play with (such as mobile optimization)—no new website is a fait accompli on day one—and things I need to check with colleagues, but by and large what appears there is the look I want for 2021. And here’s the most compelling reason for doing the update: the old site dated from 2012.
   It was just one of those things: if work’s ticking along, then do you need to redo the site? But as we started a new decade, the old site looked like a relic. Twenty twelve was a long time ago: it was the year we were worried that the Mayans were right and their calendar ran out (the biggest doomsday prediction since Y2K?); that some Americans thought that Mitt Romney would be too right-wing for their country as he went up against Barack Obama—who said same-sex marriage should be legal that year—in their presidential election; and Prince Harry, the party animal version, was stripping in Las Vegas.
   It was designed when we still didn’t want to scroll down a web page, when cellphones weren’t the main tool to browse web pages with, and we filled it up with smart information, because we figured the people who’d hire us wanted as much depth as we could reasonably show off on a site. We even had a Javascript slider animation on the home page, images fading into others, showing the work we had done.
   Times have changed. A lot of what we can offer, we could express more succinctly. People seem to want greater simplicity on websites. We can have taller pages because scrolling is normal. As a trend, websites seem to have bigger type to accommodate browsing on smaller devices (having said that, every time we look at doing mobile versions of sites, as we did in the early 2000s, new technology came along to render them obsolete)—all while print magazines seem to have shrunk their body type! And we may as well show off, like so many others, that we’ve appeared in The New York Times and CNN—places where I’ve been quoted as a brand guy and not the publisher of Lucire.
   But, most importantly, we took a market orientation to the website: it wasn’t developed to show off what we thought was important, but what a customer might think is important.
   The old headings—‘Humanistic branding and CSR’, ‘Branding and the law’ (the pages are still there, but unlinked from the main site)—might show why we’re different, but they’re not necessarily the reasons people might come to hire us. They still can—but we do heaps of other stuff, too.
   I might love that photo of me with the Medinge Group at la Sorbonne–CELSA, but I’m betting the majority of customers will ask, ‘Who cares?’ or ‘How does this impact on my work?’
   As consumer requirements change, I’m sure we’ll have pages from today that seem irrelevant, in which case we’ll have to get on to changing them as soon as possible, rather than wait nine years.
   Looking back over the years, the brand consulting site has had quite a few iterations on the web. While I still have all these files offline, it was quicker to look at the Internet Archive, discovering an early incarnation in 1997 that was, looking back now, lacking. But some of our lessons in print were adopted—people once thought our ability to bring in a print æsthetic was one of our skills—and that helped it look reasonably smart in a late 1990s context, especially with some of the limited software we had.

   The next version of the site is from the early 2000s, and at this point, the website’s design was based around our offline collateral, including our customer report documents, which used big blocks of colour. The Archive.org example I took was from 2003, but the look may have débuted in 2001. Note that the screen wouldn’t have been as wide as a modern computer’s, so the text wouldn’t have been in columns as wide as the ones in the illustration. Browsers also had margins built in.

   We really did keep this till 2012, with updates to the news items, as far as I can make out—it looks like 2021 wasn’t the first time I left things untouched for so long. But it got us work. In 2012, I thought I was so smart doing the table in the top menu, and you didn’t need to scroll. And this incarnation probably got us less work.

   There’s still a lot of satisfaction knowing that you’ve coded your own site, and not relied on Wordpress or Wix. Being your own client has its advantages in terms of evolving the site and figuring out where everything goes. It’s not perfect but there’s little errant code here; everything’s used to get that page appearing on the site, and hopefully you all enjoy the browsing experience. At least it’s no longer stuck in the early 2010s and hopefully makes it clearer about what we do. Your feedback, especially around the suitability of our offerings, is very welcome.

Tags: , , , , , , , , , , , , , , , , , , , , ,
Posted in business, design, internet, marketing, New Zealand, technology, Wellington | 2 Comments »


Trading identities in the 2010s: when corporate branding and personal branding adopt each other’s methods

14.10.2017


Above: Brand Kate Moss was probably seen by more people when the model collaborated with Topshop.

In 1999, the late Wally Olins sent me his book, Trading Identities: Why Countries and Companies are Taking on Each Other’s Roles, a fine read published by the Foreign Policy Centre that argued that countries were trying to look more corporate, adopting the practices of corporate branding. Conversely, as corporations gained more power and their need to practise social responsibility increased, they were adopting the ideas from nation branding. There was an increasing amount of this swapping taking place, and the 21st century has seen the trend continue: more countries have finely tuned nation brands and guidelines on how to use them, while many corporations are trying to look like good corporate citizens—Dilmah and Patagonia come to mind with their work in building communities and advocacy.
   We’ve been discussing at our firm another area where a similar switch has been taking place: that of corporate brands and personal brands. Personal branding is a relatively new development, with (in my opinion) Managing Brand Me the best work on the subject, authored by the late Thomas Gad with his wife Annette Rosencreutz, dating from 2002. (Thomas, of course, founded Medinge Group.) Managing Brand Me features an excellent break-down of the four dimensions involved (functional, social, mental, spiritual) in any good personal brand that still hold true today. They were well ahead of their time given that they had written their book long before selfies became the norm, and before people were being hired by companies as ambassadors based on their Instagram or Twitter followings.
   Those spokespeople are practising their brands almost haphazardly, where some are getting to the point that they cannot be sustained. Others are balancing authenticity with commercial demands: we know that Kendall Jenner probably doesn’t drink Pepsi, and no one wants to be seen to sell out their values. Nevertheless, there is a group of people mindful about their personal brand, and it’s only a matter of time before more begin taking on the trappings of corporate brands: inter alia, guidelines on how theirs is to be used; what products can be endorsed by that brand; how it can be differentiated against others’. Kate Moss may well be one example with a recognizable logotype that appears on products that have her seal of approval. (If I can be slightly macabre, the estates of Elvis Presley, Steve McQueen and Audrey Hepburn all think carefully on how each celebrity can be used to endorse products today; while lacking symbols or logotypes, their faces themselves are more than a substitute. With technology democratizing, it is no surprise that living and less iconic people might adopt similar ideas.)
   What of companies? Many now find themselves on an equal footing, or even a disadvantage, to personal accounts. The biggest companies have to fight for attention on social networks just like some of the top personal accounts in the world, and they cannot succeed without speaking to the audience in a personal fashion. A corporate account that reposts publicity photographs would gain little traction except from fans who are already sold on the brand through non-social media; and there is some wisdom in assuming that millennials do not possess the same level of brand loyalty as earlier generations. They’re on the hunt for the best product or service for the price and adopt a more meritorious approach, and among the things that will draw them in will be the values and societal roles of the company. Therefore, there has to be a “personality” behind the account, aware of each of Thomas and Annette’s Brand Me dimensions.
   It has not escaped me that both Lucire’s fashion editor Sopheak Seng and I do better than the magazine when it comes to social media interaction—getting likes and comments—because we’re prepared to put our personalities on the line. The automated way Lucire shares articles on Twitter, for instance, hasn’t helped build its brand there, something which we’re remedying by having team members around the world post to Instagram for starters, giving people a glimpse of our individual experiences. The images might not all look polished as a result, but it is a step toward fulfilling the four dimensions. It is a quest to find a personal voice.
   In the wider media game, this is now more vital as news has become commodified, a trend that was first expressed in the 1990s, too. Perhaps those authors saw that most media outlets would be getting their news from a more concentrated base of sources, and demand on journalists to be first and fastest—something not helped by a society where speed is valued over accuracy—meant that whomever controlled the sources could determine what the world talked about. Global companies want everyone to see when they’re involved in an event that a good chunk of the planet is likely to see; in L’Oréal Paris’s case it’s the Festival de Cannes. If every fashion publication has its eyes on Cannes, then what differentiates that coverage? What stamp does the media outlet’s brand place on that coverage? Is there a voice, a commentary, something that relates to the outlet’s role in society? Should it communicate with its best supporters on social networks?
   Lucire does reasonably well each year at Cannes with its coverage, probably because it does communicate with fans on social networks and alerts them to exclusive content. The rest of the time, it doesn’t do as well because as a smaller publication, it’s relying on those same sources. In 1998 we would have been the only English-language online publication specializing in fashion that talked about each H&M launch; in 2017 many fashion publications are doing it and our share of the pie is that much smaller. Individuals themselves are sharing on their social networks, too. This is not a bad thing: others should have the means to express themselves and indulge their passion of writing and communicating. Exclusivity means traffic, which is why we do better when we cover something few others do.
   However, I recently blogged that Google News has shifted to favouring larger media players, disincentivizing the independents from breaking news. It comes back to needing a distinctive voice, a personal brand, and while we still need to rely on Google News to a degree, that voice could help build up new surfing habits. The most successful bloggers of the last decade, such as Elin Kling, have done this.
   These are the thoughts milling around as Lucire heads into its 20th anniversary this month, and we reevaluate just what made us special when the publication launched in 1997. Those values need to be adapted and brought into 2017 and beyond. But there are wider lessons, too, on just where corporate branding and personal branding are heading; this post did not set out to discuss fashion media. It’s not a bad place to start our inquiry, since fashion (and automobiles) are where a lot of brand competition takes place.
   Indeed, it signals to me that in the late 2010s, companies need to do well as corporate citizens and have a personal voice on social media, ideas that build on my 2013 paper for the début issue of Journal of Digital and Social Media Marketing (where I discussed brands in the age of social media and put forward a model of how to manage them) as well as Thomas and Annette’s earlier research. It’s the next stage of where branding practice could go—JY&A Consulting is primed, and we’re prepared to let those thoughts loose on Lucire and our other projects. The book of the blog, meanwhile, is the next target. What a pity I’m not in Frankfurt right now.

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
Posted in branding, culture, France, globalization, internet, marketing, media, publishing, Sweden | No Comments »


Finishing off 2011 with the most fun radio interview I have ever done

31.12.2011

Photo by Xavier Collin/Snapstar Live

Friday morning’s interview with Sonia Sly on Kiwi Summer was the most fun I have ever had on radio.
   Radio New Zealand National was the most fair and balanced medium I dealt with when running for Mayor of Wellington in 2010, and I was glad that Sonia thought of me for its summer programming this year.
   I joked to friends prior to the interview that 2011 was much like 2010: go on to National Radio to dis the Wellywood sign in the first half of the year, and have a fun interview in the second half.
   This was a casual, fun interview thanks to Sonia putting me at such ease. It goes on for a healthy 17 minutes, covering my involvement in Lucire, judging the Miss Universe New Zealand pageant, my branding work, including the Medinge Group, and my typeface design career. The feedback I have had is that people enjoyed it, and I’d like to share it with you all here.
   Here’s the link, and you can always find it at the Kiwi Summer page for the day, where other formats are listed.
   And if you’re wondering where the opening reading comes from, it’s taken from this review of the Aston Martin V8 Vantage I penned many years ago.

Tags: , , , , , , , , , , , , , , , , , , , ,
Posted in branding, business, cars, design, India, internet, leadership, marketing, media, New Zealand, publishing, typography, Wellington | No Comments »


The minutiæ of 2011

18.12.2011

As some of you know, I have been using Tumblr since 2007, and when Vox died (at least for me) in 2009, I began using Tumblr more. It was good to record brief thoughts of little consequence, but as I hunted through the archive for 2011, I realized it was quite a good way to see what little thoughts crept up during the year.
   I had blogged less on Tumblr in the last few weeks, just out of sheer busy-ness, and because Facebook’s Timeline has been quite a compelling way to get instant gratification from posts from people I know. But Tumblr has its uses.
   In the spirit of my ‘History of the Decade’ series, here are the unimportant—and some very important—things that piqued my interest during 2011.


January: The Hustle crew is back in Brum, but without the ‘created by Tony Jordan’ credit on some episodes.

January
   Why is Tony Jordan’s name missing from these episodes of Hustle?
   We put JY&A Consulting on to the jya.co domain.
   Zen is awesome, even if the male cast largely speaks with English accents and the female cast speaks with Italian and French ones.
   John Barry dies. My favourite composer. RIP.

February
   The Christchurch earthquake and stories of tragedy and heroism.
   The fall and fall of Charlie Sheen, and if recasting Two and a Half Men, put Martin Sheen in it and set it in 2040.
   Mad Dogs begins.


February: Mad Dogs: great British telly. Philip Glenister adopts a Gene Hunt pose, but with Marc Warren instead of John Simm.

March
   Firefox 3 crashes a lot.
   Kelly Adams is off the market, boys.
   Mad Dogs finishes.
   The Americans make William & Kate with Los Angeles and Hollywood standing in for Buckingham Palace, London, Klosters, St Andrew’s and other locations.

April
   I go on telly to dis the copyright amendments in a new bill, which has been spurred on by Hollywood lobbyists. Farewell the presumption of innocence and due process.
   Elisabeth Sladen dies.
   Everyone talking about Pippa Middleton’s rear end.


April: This seems to be the enduring image of the UK Royal Wedding.

May
   Cheryl Cole goes to America for X Factor USA. Then she comes back.
   Karen Gillan films We’ll Take Manhattan with the first on-set photo released.
   More post office closures.


June: Australians unite against homophobes who pressure a billboard company to take down a safe-sex ad.

June
   Australians unite against a billboard company that takes down an ad featuring a gay couple. The CEO responds within the day, which is a contrast to how Wellington Airport conducted itself over public outcry over ‘Welly-wood’ Part II.
   MSG is evil.
   A redhead wins Miss USA.

July
   People go on to Google Plus to talk about Google Plus.
   The Murdoch Press phone-hacking scandal.
   UN: internet is a human right.

August
   I think the movie The Avengers is about John Steed and Emma Peel.

September
   The Unscripted exhibition and I get photographed with Jekyll himself, James Nesbitt. Oh, and the Mayor.
   Nigerian con-men send me a 419 scam—in hard copy.
   Facebook Timeline.
   Old School, New School exhibition has Joe Churchward and Mark Geard’s typeface designs.


October: The Russian Sam Tyler.

October
   Rugby.
   Russians remake Life on Mars.
   More ‘nek minnit’.
   Gaddafi owned a Toyota (just like bin Laden).

November
   Mongrels is back.
   Ricky Gervais will be back for the Golden Globes.
   The Sweeney will be back.

December: Britney Spears gets engaged again. A few years ago, The Times of India talked about her first marriage to Jason Alexander—and finds the wrong photo.

December
   My roses are blooming.
   Facebook Timeline gets rolled out to the public, so they make it worse.
   Occupy continues.
   Britney Spears gets engaged: remember that time she married George Costanza off Seinfeld ?

Tags: , , , , , , , , , , , , , , , , , ,
Posted in culture, interests, internet, media, New Zealand, TV, UK, USA, Wellington | No Comments »


Panos Emporio: dare to be human

10.10.2011

Panos Emporio

We weren’t responsible for the layout or photography, but our contribution here is in the tagline, ‘Dare to be human’.
   In my 12-year friendship with Panos Papadopoulos, the designer behind Swedish swimwear (and now clothing) label Panos Emporio, we’ve often worked on marketing tasks. The most recent one: come up with a tagline that encompasses the Panos Emporio brand.
   The term ‘Dare to be human’ has emerged elsewhere (as I discovered after coming up with it), though to my knowledge not in this industry or as a tagline, and since the campaign is largely focused on Scandinavia, it doesn’t appear to have any conflict.
   The story is fairly simple: mixing the vision of the head of the company with the accurate external perceptions, and coming up with something that all audiences can agree on.
   We had done some exploratory work on the philosophy of Panos Emporio earlier in the year and this was an extension of that.
   Our brand research has usually shown that an accurate tagline is more effective, in communicating a brand internally and externally, than any mission statement, and one that can serve a company in the long term is better still.
   Panos’s thoughts were that he liked to push the envelope when it came to his swimwear designs—that much is a given, and accepted by his customers—and his use of PR in Sweden over the years suggested as much. Where we align even more is our shared belief in humanitarianism, and the idea that good people can become anything they wish, and should have the opportunity to do so. Over the years we’ve discussed some great programmes that can help young people, and trying to cement these ideas, and many other ideas of things we’d like to do to advance our planet. If you look back across the 25 years of the label, Panos Emporio was often pioneering in its designs and publicity programmes, often shocking the sector, and earning Panos a celebrity status (including an episode of the Swedish version of Secret Millionaire).
   External audiences will always come back to us to tell us the comfort in Panos’s designs first, followed by their appreciation of the designs themselves, so there was an intersection with the “human” aspect here. It was taking that with humanitarianism and social responsibility, and blending it with the envelope-pushing.
   ‘Dare to be different’ is trite, so it really was down to changing the last word. (I am simplifying the process because there were many others that were rejected.) It tested well, and the first ad with the new tagline will break this quarter.
   I hope it’ll stay with the firm for many years to come. I think it encompasses everything Panos tries to say with his work.

Tags: , , , , , , , , ,
Posted in branding, business, marketing, New Zealand, social responsibility, Sweden | No Comments »