An email sent by me on March 27 to the head office of Lumino (the dentists). Link added for readers’ reference. I’ll let you make up your own minds.
Hi Josephine:
How are you?
I hate to bother you once more, as you had done everything you could to resolve the privacy issues I had with Goody’s subcontractor, Global Payments, last year. I was very happy with your professionalism and your actions. I am pleased to see Lumino has since gone with another provider for its loyalty programme.
I regret having to lean on you again.
As you know, I found it very uneasy that I allowed Lumino to have my private cellphone number and last year I made repeated requests to the Terrace branch to not contact me through it any more. I was given assurances that it would not happen again.
I had a hygienist appointment on November 16, which I cancelled via email due to the ‘flu. I was advised that there would be an opening in March 2019, but by this point I already had in mind I would switch dentists, as each Lumino dentist I was assigned to wound up leaving the practice. Therefore, I never replied.
On November 29, I was sent a reminder that I could book in if I clicked a link in the email. I never did.
Imagine my surprise when this week I received an SMS from Lumino accusing me of missing an appointment (that I had never made) and that there I could be charged for it.
This was the first I had ever heard of a March appointment. Back in November, Lumino would send email reminders (for the real appointments) so I really doubt there was anything booked.
It was rudely worded, in my opinion, presuming the customer to be wrong.
Call me intolerant, overly sensitive, or out of touch with modern communication techniques, but it seems the Terrace branch is incapable of following a basic request and now, it has concocted a missed appointment out of thin air.
Besides, I was not even in Wellington on the date concerned, so there was no way I would have made an appointment for it.
After hours spent on the 2018 privacy breach, fielding those scam calls that came [redacted as it’s something I believe to be true but cannot fully back it up without a few affidavits], receiving cellphone calls from Lumino waking me after four hours’ sleep, and getting tired of making the same request at branch level, I have to draw my relationship with Lumino to a close.
Going to the dentist or the hygienist shouldn’t be this hard, but with Lumino on the Terrace, it’s continually stressful.
I wonder if you could arrange to have my records transferred to Real Dentistry, 62 Rongotai Road, Kilbirnie, Wellington, then delete my details from your database. I have asked Real Dentistry to request my records from Lumino on the Terrace.
Thank you,
Yours truly,
Jack
I never got a reply this time, but I think we know what Lumino thinks of all of this as of today. Note: I contacted Josephine from a different email address, so they do have that to counter me with. Still, I thought I was pretty clear above.
I’ve also not received a reply from Heineken. Might have to get the Privacy Commissioner involved in this one, too.
I know most of you won’t care, since people haven’t abandoned Facebook en masse, and Google remains the most frequented site on the web. But I honestly thought New Zealand firms were better than this.
The new metric system: I’m following the car in front at the correct distance. Cf. the drivers in the other lanes.
Now that I live in the northern suburbs, I have to go on the motorway far more frequently. Itâs become apparent that New Zealand has had a complete change of measurement system and I was unaware of it.
I thought we were on the metric system but apparently, there is a new metric system at play these days.
When the âsmartâ motorway speed limit signs display 60 km/h, a handful of drivers, like me, go at the old 60 km/h. But there is evidently a new 60 km/h, which we oldies called â80 km/hâ. If the other drivers are not breaking the law, the majority of cars in this country appear to have had speedometers newly calibrated to the new metric system. When the sign says 80 km/h, they will travel at between 90 and 100 km/h. It doesnât quite explain why, when the sign says 100 km/h, so many drive at 90 km/h, but thatâs the incredible nature of the new metric system: unlike the old, itâs not proportional.
Iâm not entirely sure how the system converts metres or seconds, as I seem to do double the following distance of the majority of drivers. From memory, itâs 40 m at 100 km/h, or, if you want to adopt the 1970s slogan from the UK, or the one uttered by the late Peter Brock, âOnly a fool breaks the two-second rule.â The new metric system at play in New Zealand means that the new 40 m is the same as what we old-timers called 20 m. Or, if theyâre going by the clock, two seconds is what we used to call one second. I assume this new metric system also applies to penis length for men, so they arenât too disappointed when their 7Âœ cm is now called 15 cm. Sounds so much bigger, doesnât it, lads?
Now, I could be wrong about there being a new metric system in this country. Itâs simply that many people donât understand speed and distance, or how road signs work. If you are male and think that 20 m really is 40 m, then maybe you have a small dick and have been convincing yourself otherwise, and the problem is multiplied on the roads. Sadly, however, this lack of awareness of time and distance isnât exclusively a male thing.
As a nation, weâve been so busy for such a long time blaming âAsian driversâ that our standards have dropped like stones. It wasnât that long ago when we Wellingtonians mocked Aucklanders for their âMerge like a zipâ signs in the mid-2000sâyet it seems an increasing number of us in the capital are now just as clueless on how traffic merges into a single lane.
All this makes you wonder if Greg Murphy was right when he suggested we should re-sit our driving test every 10 years.
For reasons unknown to me, May seems to be a quiet month for my blogging. I looked back to 2010 and usually, this is the month I blog less. Maybe itâs the change in seasons, or I find other things to occupy my time.
This year, itâs been far more eventful, as on the 10th inst., we moved. Thirty-six years at the same address, and Iâm now in the northern suburbs of Wellington. The postal code has changed from a 6 to a 5 at the beginning, which gives you an idea of just how far north we went.
As a middle-aged man I donât need to be that close to town any more, and since Iâve always worked from home, all I really need is a stable and reliable internet connection. We need space for team members who work for me on-site, which we now have far more of. The internet connection is the one thing that really needs work in terms of my daily routine, since we are on multiple levels, and D-Linkâs Powerline âmains modemsâ have not been that good here, while Vodafoneâs Ultrahub also loses too much in terms of bandwidth in different parts of the property.
Above: There’s too great a loss of bandwidth through the D-link Powerline units. The top screen shot is a device plugged into the Vodafone Ultrahub near the Chorus ONT.
Itâs goodbye Evans Bay views (which have never been the same since the Indoor Sport Stadium was erected at great additional unnecessary expense to ratepayers; a clear reminder not to trust certain establishment politicians) and hello to rolling hills and native bush.
It hasnât all sunk in yet, as Iâve been working while the move has taken place, and havenât had the time to enjoy the process. Rationally, I know we made the right decision, otherwise weâd never have done it, but other than the last half-hour at the old place, letting the memories of each room flood in as I walked through for the last time, I havenât been particularly emotional. In fact, when the buyers of my old home signed, I was actually happier for them than I was for myself, since they had been searching for a while, and I felt they got a good deal. Here they were, third time lucky in this street, and getting the largest house on the largest section, and, with the greatest respect to my former neighbours, a more solid one, too. (Yes, Iâve knocked on your timber inside over the years.) They have a view which they never would have had in the other places.
They additionally have a connection to a former resident on the street, which I wonât go into publicly; and one partyâs father actually came from the street we moved into. Also in one of those âvery New Zealandâ coincidences, one dear friend who helped me move headed to Ćtaki that evening, and told a woman there that he had been helping us. It turns out that she was the sister of one half of the couple that previously owned our new home. These seem to be very âharmoniousâ events that appeal to my heritage, the sort of signs that to others might signal that âitâs all meant to beâ if you were seeking something beyond the rational.
In one year, in a street of 14 homes, four properties have changed hands; if you count the place on the corner of the street (which technically isnât part of it), itâs five properties. If anyone were to write its history (not that anyone would), 2018â19 was the period of a sea change in terms of the people there.
Weâre still living among boxes, and there are still two storage unitsâ worth of stuff that we need to empty out, but weâll just have to take things one step at a time. We filled a skip full of old stuff, and probably could have filled a second, once you added the miscellaneous trips our friends and I made to the tip. But on this end there are still a few things that need to go.
For the last two years, the Mary Potter Hospice has been the principal beneficiary of the nicer items, which included new things that my parents and grandmother acquired but never used.
One remarkable thing is how well the old furniture fits with the new place, and, interestingly, how comparatively poorly it fitted with the old. Itâs as though my family bought for this house. When you look back over four decades, you get a sense of how things do intersect and come together, if youâre lucky, and we certainly regard ourselves as very lucky indeed. It makes me happy that things have worked out on many fronts, save for my Dadâs Alzheimerâs disease. Perhaps for him, too, there is a silver lining: we have wound up closer to him, so a drive north only takes 16 minutes (on a good day) rather than close to an hour.
Yesterday, we visited the old street to collect the last bits and pieces out of the garage, and said hi to one of our former neighbours. Weâll visit others we didnât have a chance to farewell, since the move out took longer than planned, and we had to dash off to get to the new place that day. That neighbour had been there for 60 years, and had seen everything from one couple having an argument where the woman chased the man with a shotgun round the grounds of Rongotai College, to the residents that had come and gone over the years. Interestingly, she didnât remember a case of arson (to an old Humber car) in the 1980s, to which the fire brigade was called; but other tales remained as clear as day.
I wonât go into the nitty-gritty as there are many tales to tell, and Kiwi motorway behaviour is pitiful in so many cases as we drive up north. And for privacy reasons, I wonât blog too much just yet about how weâre finding the new place, as weâre still adjusting to it ourselves. I will say the former owners were meticulous, filling up and painting over walls where things were once mounted (unless they used those 3M strips), and we are ever so grateful to them.
I was fascinated to read a New Zealand Herald story on the MÄori asset base, though it wasn’t the financial part that hit me. What was more significant were the principles behind MÄori businesses.
About 15 years ago, when chatting to a woman representing a MÄori winery, I said that she had an amazing opportunity to show that MÄori were far ahead of the game when it came to corporate social responsibility, something that was close to my heart with my work for Medinge Group. Itâs interesting to see that that impression I had in the mid-2000s wasnât wrong, and is now backed up by Dr Maree Roche of Waikato University.
She identifies five values behind MÄori leadership, which blends their needs to support marginalized communities, kaupapa, and contemporary influences.
The values are:
whakaiti (humility): the leader enables others but doesnât take credit themselves;
ko tau rourou and manaakitanga (altruism): ensuring the well-being of others and the generosity of spirit;
whanaungatanga (others): collectivism and relationships with past, present and future generations;
tÄria te wÄ and kaitiakitanga (long-term thinking and guardianship);
tikanga MÄori (cultural authenticity).
Youâll recognize a lot of the same words used in much of Medingeâs work on humanistic branding: the need for serving communities; to consider far more than the immediate quarter (âfinance is brokenâ); and being authentic.
MÄori may find themselves better equipped with their newer organizations to weave in a message about CSR, considering the successful ones already practise it for their own people. Translating that in an export market, for instance, to serving a cause that is of concern to that market, should be comparatively easier than for a company so entrenched in delivering quarterly results to shareholders. Promoting ties between tangata whenua and the export market could be of interest, especially in Asia where many of the same ideas about family, whÄnau and community are shared. They are in an advantageous position and those of us in New Zealand would be foolish to ignore it.
I’m finding it disturbing that some of the talking heads here we’ve seen are giving the Julian Assange story the same bias that much of the US mainstream media are. To me, it’s dangerous territory: it either shows that our media wish to be complicit with Anglo-American interests, that they do little more than repeat the UK Government’s official statements, that they lack any originality, or that they lack basic analytical skills expected of professional journalists. Or all of the above.
You don’t have to like Assange. You can find him rapey [even if the evidence doesn’t support thisâlink added] or creepy [and that’s subjective]. You don’t even have to respect Wikileaks. We can all disagree with whether we believe Wikileaks is a publication and Assange a journalist. But you should be also aware of how stories are being reported to paint a one-sided picture, and how this has been going on for seven years, with blatantly obvious factual omissions in all that time. Jonathan Cook sums it up incredibly well on his blog, and I recommend his piece.
The only major media outlet I have come across that is allowing commentators defending Assange is the Russian government-backed Russia Today.
Some of what Patrick Henningsen said in the wake of Assange’s arrest is already coming to pass, and confirms his suspicions that Assange will not get a fair trial.
The occident, especially the Anglosphere, cannot hold its head up high as a defender of basic human rights. It hasn’t been able to for quite some time with its interference over others’ sovereignty and its yielding to globalist multinationals at the expense of its own citizens. Now the rest of the world is watching this event and seeing how it’s desperate to crush one of its own to keep its wrongdoings from coming out. China, with its kidnappings of publishers and booksellers critical of the Communist Party, will simply say that the US and UK are pots calling the kettle black when this issue is raised in the future.
And given their willingness to join the throng, some of our media won’t be able to complain if any of our journalists are silenced using the same techniques in future.
PS.:It’s worth quoting Suzie Dawson on the word rapey and I now regret using it: ‘The term ârapeyâ is itself, offensive. With its use, the definition of rape is being willfully expanded into borderline meaninglessness and obscurity. As if there can be âracistyâ or âsexistyâ or âhomophobicyâ. There cannot. Rape is an absolute, and a serious crime against humanity. The term should not be callously invoked; watered down for the social convenience of he or she exercising the privilege inherently wielded when bastardising the language of the violated.’
As someone who read Confucius as a young man, and was largely raised on his ideas, free speech with self-regulation is my default positionâthough when it becomes apparent that people simply arenât civilized enough to use it, then you have to consider other solutions.
We have Facebook making statements saying they are âStanding Against Hateâ, yet when friends report white nationalist and separatist groups, they are told that nothing will be done because it is âcounter-speechâ. We know that Facebook has told the Privacy Commissioner, John Edwards, that it has done absolutely nothing despite its statements. This is the same company that shut off its âView asâ feature (which allowed people to check how their walls would look from someone elseâs point-of-view) after share price-affecting bad press, yet when it comes to actual humans getting killed and their murders streamed live via their platform, Facebook, through its founder, Mark Zuckerberg, essentially tells us, âThere are no problems, nothing to see here.â
Weâre just a platform
We take no responsibility at all for what gets shared through us. You can say what you like, but we think we can weather this storm, just as we weathered the last one, and just as weâll weather the next.
Kiwi lives donât matter
White nationalist groups make for great sharing. And sharing is caring. So we wonât shut them down as we did with Muslim groups. The engagement is just too good, especially when weâre only going to upset fewer than five million New Zealanders.
Hate is great
Hate gets shared and people spend more time on Facebook as a result. Whether it’s about New Zealanders or the Rohingya Muslims in Myanmar, we’ll be there to help distribute it. Genocide’s fine when it doesn’t affect our share price.
Facebook users are âdumb fucksâ
Our founder said it, and this is still our ongoing policy at Facebook. Weâll continue to lie because we know youâre addicted to our platform. And no matter which country summons our founder, we know you wonât have the guts to issue a warrant of arrest.
Actions speak more loudly than words, and in Facebookâs case, their words are a form of Newspeak, where they mean the opposite to what everyone else understands.
#Facebook: we had better turn off the âView asâ function, it could be open to abuse.
Also Facebook: live-streaming is fine, nothing to see here.#Facebooklies
Above: Flowers at the Islamic Centre in Kilbirnie, Wellington on Monday.
On 9-11, I wrote an editorial in Lucire immediately. It was clear to me what I needed to write, and the editorial got quite a few readers at the time.
Today is March 20, five days after a terrorist attack on our country, and itâs only now Iâve had some idea of how to put my thoughts into a longer-form fashion, rather than a lot of Tweets, some of which have had a lot of support.
I guess itâs different when the attack happens to your own people in your own country.
One of the earliest points I made, when the death toll hit 49, was that this was âour 9-11â, at least when you consider the per capita loss of life. When it hit 50, it actually exceeded the number of lives lost per capita in 9-11. This helps put the matter into some context.
While the terrorist is a foreign national, who was most likely radicalized by foreign ideas, it has generated a great deal of soul-searching among New Zealanders. Even the right-wing talking heads have suddenly changed their tune, although, if a friend and colleagueâs experience as a waiter in New York City in September 2001 is anything to go by, they will return to their regularly scheduled programming in two weeksâ time. Certain media bosses, especially among foreign-owned companies, would have it no other way, since they are not here to benefit New Zealanders, only their foreign shareholders and their own pockets. Stoking division is their business and I do not believe leopards change their spots.
Therefore, the majority of right-thinking New Zealanders are not complicit, but a minority of us harbour bigoted thoughts, and enough of that minority infect the commentsâ sections of mainstream media websites and social networks to make it seem as though they are more numerous in number. The outpouring of support for our Muslim community highlights that the good far outnumber the rotten eggs in our society. And I think more of us are now prepared to call out racism and bigotry knowing that, in fact, public opinion is behind us.
So many Kiwis, myself included, say that hatred toward Muslims is not in our national character. But it is sufficiently in our national character when Muslim groups have pleaded with government agencies to step up, to be met with endless bureaucratic roadblocks; and many political parties have stains on their records in appealing to Islamophobia, something which indeed was foreign to this nation for all of my childhood.
I grew up with a Muslim boy and we remain friends to this day, but I never thought of him by his creed. If I was forced to âlabelâ him I would have called him a Pakistani New Zealander. I am willing to bet many Kiwis were in the same boat: we probably knew Muslims but never thought once about their religion.
It takes certain people to make changes in mainstream thinking. I thought I might be labelled a âChinese New Zealanderâ till Winston Peters, now our deputy PM, droned on about âAsiansâ out of some fear about the weakness of New Zealand culture; and we might have only become aware of Islam to any degree after 9-11. But these are, in fact, foreign ideas, adopted here by those who lack imagination or a willingness to do some hard work. They have been imported here through the sharing of culture. While I support the exchange of ideas, in some misguided utopian belief that dialogue is good for us all, I certainly did not anticipate, during the first heady days of the web, that we would have so much of the bad come with the good. I believed in some level of natural selection, that educated people would refrain and filter, and present their countryâs or community’s best face. But as each medium boganfied (yes, I am making up words), the infection came. Newspapers changed thanks to Rupert Murdoch cheapening them, eventually morphing into publications that sensationalized division, especially against Muslims after 9-11. Television went downhill as well largely thanks to the same bloke and his lieutenant, Roger Ailes. The web was fine till each medium became infected with negativity, but Google, Facebook and Twitter were all too happy for it to continue because it increased engagement on their properties. Each fuelled it more with algorithms that showed only supporting views, deepening each userâs belief in the rightness of their ideas, to the exclusion of everyone elseâs.
Most Americans I know believe in civility. Iâve spoken often enough in their country to know this. They donât believe their freedom of speech is absolute, and personally draw the line at hate speech, but their big websites act as though this is absolute, and allow the negative to fester. It seems it is for profit: we see Twitter remove Will Connollyâs (âEgg Boyâ) account but not racist Australian politician Sen. Fraser Anning. It is tempting to believe that Twitter is following the dollars here without regard to their stated policy. We have, after all, seen all Big Tech players lie constantly, and, for the most part, they get away with it. We let them, because we keep using them. Mark Zuckerberg doesnât need to say anything about Christchurch, because weâll keep using his websites (Facebook, Instagram, Whatsapp) and heâll keep finding ways of monetizing us, dehumanizing us. He wonât show up to the UK when summoned, and Facebook will continue to lie about removing videos and offensive content when we know many reports go unheeded. Umair Haque wrote in the wake of the Christchurch terrorist attacks: âFacebook and Twitter and YouTube etcetera really just bring the American ideal to life that there should be extreme, absolute freedom of speech, with zero consequences whatsoever, even for expressing hate and violence of the most vile and repellent kinds.â
As people become dehumanized through words and campaigns, it makes it easier for people to commit violence against them. They no longer see them as deserving of respect or protection. In the foulest version, they no longer see them as having a right to life.
Now, I donât believe that this absolute approach can be branded American. And I do believe Big Tech has very different values to Americans. Their newsmedia have, too. When regular people are censored, when big money talks more loudly than their laws, then there is something very wrong with their companiesâand this is the common enemy of both Republicans and Democrats, not each other. And this wrongness is being exported here, too. Iâve said it for years: we are a sovereign nation, and we have no need to copy their failed idea of a health system or even their vernacular (on this note: retailers, please cease using Black Friday to describe your end-of-year sales, especially this year). We do not need to import the political playbooks, whether you are a political party, a blogger, or a local newspaper. There are Kiwis who actually talked about their âFirst Amendment rightsâ because they may have watched too much US television and are unaware we have our own Bill of Rights Act. Even the raid on Kim Dotcomâs home seemed to be down to some warped idea of apeing their cop shows, about impressing the FBI more than following our own laws on surveillance and our own beliefs on decency.
I honestly donât see the attraction of turning us into some vassal state or a mutant clone of other nations, yet foreign-owned media continue to peddle this nonsense by undermining the Kiwi character and everyday Kiwi unity.
Did the terrorist see any of this? I have no idea. I equally have no idea if the people he came into contact with here cemented his hate. However, I think he would have come across sufficient international influences here to validate his imagined fears of non-whites and women. By all means, we should call out bad behaviour, but when we do, we shouldnât restrict it to individual cases we see in our daily lives. There are entire institutions that are doing this, strings pulled from faraway lands, and to them we must also say: enough is enough. The way you do business isnât in line with who we are. We need to be aware of who the non-Kiwi players are, often masquerading under locally grown brand names (such as âNewstalk ZBââa quick peek of shareholders suggest the majority are as Kiwi as Ned Kelly), and, if need be, vote with our time and money to support those who really understand us. Be alert to whoâs really trying to influence us.
I rented a couple of trucks over the last few days, and Iâm surprised that automatics have taken such a hold in this country.
Iâve written about my preference for manuals elsewhere, and for a regular car, I would consider one with a sequential gearbox. Weâre in an era now where the advantages of a modern automatic can outweigh those of a manual, notably in fuel economy. Generally, however, having the control of a manualâand not having an atrophied left leg while drivingâis my preference, and itâs absolutely fine even in gridlock if you know how to control the gears properly. I grew up with the idea, rightly or wrongly, that a good driver knows how to operate a manual and desires the control that it affords.
Polling my friends, it appears that half have the same preference as me and many note, âBut I own an automatic because I couldnât find a manual.â Itâs true: weâve become a slush-box nation just as the United States has, going from a country where maybe 10 per cent were autos to one where 90 per cent are. A big part of that shift happened this century. The notion that automatics have been market-driven (as I was told at Brendan Foot) is, as far as I can ascertain, bollocks. In 2015â16, I went to some extremes to buy the car I wanted, namely one with a manual transmission, by sourcing one from where the majority of drivers still prefer to shift gears themselves: the UK. I understand that the UK, as New Zealand once did, insists that you do your driverâs licence test in a manual if you want to be able to drive both; should you do it in an auto, youâre restricted to just autos until you ‘upgrade’ to a manual licence. Indeed, the latter position invites ridicule in the UKâDaniel Craig got his share of it after a fake-news piece alleged he didnât know how to drive a manual.
This UK licensing position still makes sense to me, but it appears we license people to drive manuals even though they have never seen a clutch in their lives.
One of the young men helping me out with shifting stuff in the truck, who is on a learnerâs, and owns an automatic, said to me that he couldnât comprehend a manual, and that confirms that we may have it wrong with our licensing system by slavishly following the US.
And after the weekendâs experience, Iâm even more wedded to manual transmissions.
The first truck from Vancy Rentals was a two-tonne Toyota Dyna with a slush box. For the most part it wasnât too difficult to drive, except for one corner when I had to turn off the Hutt Road (speed limit 80 km/h) to head up Ngauranga Gorge, while carrying a load. I didnât consider that I was going too quickly but the truckâs gearing did not change down with the speed reduction, and I had to rely solely on heavy braking to slow the vehicle. I wrestled with the steering wheel to keep it in my lane but came close to crossing the line.
You can put this down to inexperience and you would be partially right. With hindsight, I could have turned off the overdrive, or changed to D-4, but in my opinion autos have a tendency to make you lazy. Itâs the equivalent of a point-and-shoot Instamatic camera: acceptable but not what a professional might demand for full control.
The second was a larger 2·5 tonner from Hino, but with a five-speed manual transmission. That corner was taken cleanly (with an even heavier and higher load) by shifting down, and it was simple heading down Ngauranga later by changing into a lower gearâexactly what the sign at the top of the Gorge suggests you do. It kept the truck to a maximum of 80 km/h, the legal limit down that stretch. (I also accomplished this with D-4 on the Toyota.) It was at this point that my young helper remarked that he couldnât understand the manual, so I pointed out that it was the gearing that was keeping us safely within the speed limit, not the brakeâby having that additional security I wouldnât be reliant solely on the truckâs braking system.
That same thinking applies to my driving in a motor car, and I wonder why one wouldnât want the extra assurance of having chosen the gear yourself, limiting your speed when needed, and not be dependent on the decision of a gearbox engineer in Japan (or elsewhere) who mightnât understand Kiwi roads.
I never planned to spend quite this much on computers in the first two months of the year. The laptop was in dire need of an upgrade, so I had budgeted for it. After getting it, I was impressed, but thought that the desktop PC, which dates from 2012 and upgraded with a Crucial 525 Gbyte SSD just over two years ago, was holding its own. The processor might have been slow, but then, Iâm a middle-aged man with reflexes slower than that of a 20-year-old, so I hardly noticed. I thought, best-case scenario, Iâd look at an upgrade at the end of 2019.
Last Wednesday, the PC wouldnât start properly. I was incredibly lucky as I had backed up all pertinent directories the night before, and only lost a bunch of frequently used scans (which can be re-created) and some text files where I wrote down some drafts. In the grand scheme, this was the least amount of data I had ever lost, and Iâm very old-school: I still download emails with a client and burn mailbox archives on to DVD.
The original diagnosis was a faulty SSD, where the operating system lived. The computer kept booting on to the secondary hard drive, which I used prior to the SSD. The hard drive was cloned in 2016 and became a storage drive, but I never deleted the old OS from it. The plan: get a new SSD and clone it again.
I took the computer to Atech, where I was a regular visitor anyway. I had even discussed the possibility of buying a PC from them. The boss, Kidd Liang, began cloning the hard drive on to a fresh Samsung SSD, which he believed would be more reliable than the Crucial. But after attempting the process twice, he said there were too many bad sectors on the hard drive for the cloning to be successful. Based on the noise, he deduced something else would bite the dust: either the power supply or the graphicsâ card. Nevertheless, he plugged the SSD into the PCâand it was at this point the power supply failed.
Iâve seen multiple faults like this beforeâI had one machine in the 2000s die with a motherboard failure, then a CPU one, within 24 hours. Kidd said I was incredibly lucky as someone who had done a major back-up, because I then faced the very real prospect of needing a new desktop PC. I was able to continue working on Wednesday night thanks to my laptop, and when it was plugged in to my big monitor, I finally noticed the speed difference of a modern machine versus my old one. And I liked it.
Therefore, it was with some excitement I collected my desktop PC from Atech on Saturday morning. I didnât want to go overboard but at the same time needed to do some future-proofing. Kidd calls it the âvintage gaming seriesâ, as he reused my old Cooler Master case and DVD-ROM drive, along with the top fan, but everything else was replaced. It’s like one of those Singer Porsches: old on the outside, new on the inside. My existing Windows licence worked on the new machine. Inside was the Samsung along with a new 2 Tbyte hard drive; the 1 Tbyte I had was also installed, even if it has bad sectors. Itâll be the back-up of the back-up.
Going with a six-core Ryzen 5 2600 isnât as impressive as the laptopâs i7-8750H, but once the programs are running I donât notice much difference (middle age again). Thereâs an Aorus X470 motherboard, 16 Gbyte of RAM, and instead of going with Geforce, I decided to see how a Sapphire Nitro Plus Radeon RX 580 with 8 Gbyte on the video would be like.
While everything is more stable and faster, I donât get a sense of a major leap, probably because of the 2016 SSD upgrade. Nevertheless, itâs given me a fresh start for 2019, with some old software (e.g. Gammadyne Mailer) not having made it on to the new machine. More time-consuming was getting the fonts right: Windows 10 now selects a user directory for some of your fonts and these do not appear in the registry (the trick is to change the permissions of the fontsâ folder, and make sure the fonts are installed for all users). And, once again, the reliability index has gone from 10 to 1 because Windows seems to be allergic to either software or usage. Thereâs still the odd program that needs to be installed, but as the weekend draws to a close, weâre almost there. The coming weekâs going to be a busy one and itâs nice facing it with new tech.
I have to give Atech public praise, too. When I bought this computerâs predecessor at PB, you could still do a deal with the local manager, and you had the sense you werenât just a number. Drew and Mark really looked after me. PB has deservedly grown because of its keen pricing and marketing, but as it has done so, you now get the feeling that itâs no longer the friendly, small retailer that it once was, with all of the promo coordinated in Auckland. Kidd at Atech on Cuba Street brings me back to that one-on-one feel: you could talk to the boss and do a deal. Matt, who usually served me at Atech since the Wakefield Street days, did the same. You arenât just a number here, and it was a pleasure to be able to chat through my exact requirements and have a rig built to my specifications and (meagre, post-laptop-buying) budget.
I’ve had a great week with my new laptop, though it exhibits some of the same traits I’ve frequently seen with Windows 10: settings’ windows vanishing when attempting to load. As I’ve mentioned elsewhere on this blog, demo PCs I’ve seen at the store have terrible reliability history scores, and mine is no exception. It ranked a 10 when it left Just Laptops in Auckland, but dropped to 1 when I began installing software on it. The lesson here is this: Windows 10 is allergic to software and usage. Never install a thing on it, and never touch it, and it might continue being a 10. It’s that simple.
Of course, there is the issue of updating it, and even a PC on absolutely stock settings has trouble with that âŠ
