Facebookâs woes over Cambridge Analytica have only prompted one reaction from me: I told you so. While I never seized upon this example, bravely revealed to us by whistleblower Christopher Wylie and reported by Carole Cadwalladr and Emma Graham-Harrison of The Guardian, Facebook has shown itself to be callous about private data, mining preferences even after users have opted out, as I have proved on more than one occasion on this blog. They donât care what your preferences are, and for a long time changed them quietly when you werenât looking.
And itâs nothing new: in October 2010, Emily Steel wrote, in The Wall Street Journal, about a data firm called Rapleaf that harvested Facebook information to target political advertisements (hat tip here to Jack Martin Leith).
Facebook knew of a data breach years ago and failed to report it as required under law. The firm never acts, as we have seen, when everyday people complain. It only acts when it faces potential bad press, such as finally ceasing, after nearly five years, its forced malware downloads after I tipped off Wiredâs Louise Matsakis about them earlier this year. Soon after Louiseâs article went live, the malware downloads ceased.
Like all these problems, if the stick isnât big enough, Facebook will just hope things go away, or complain, as it did today, that itâs the victim. Sorry, youâre not. Youâve been complicit more than once, and violating user privacy, as I have charged on this blog many times, is part of your business practice.
In this environment, I am also not surprised that US$37,000 million has been wiped off Facebookâs value and CEO Mark Zuckerberg saw his net worth decline by US$5,000 million.
Those who kept buying Facebook shares, I would argue, were unreasonably optimistic. The writing surely was on the wall in January at the very latest (though I would have said it was much earlier myself), when I wrote, âAll these things should have been sending signals to the investor community a long time ago, and as weâve discussed at Medinge Group for many years, companies would be more accurately valued if we examined their contribution to humanity, and measuring the ingredients of branding and relationships with people. Sooner or later, the truth will out, and finance will follow what brand already knew. Facebookâs record on this front, especially when you consider how we at Medinge value brands and a companyâs promise-keeping, has been astonishingly poor. People do not trust Facebook, and in my book: no trust means poor brand equity.â
This sounds like my going back to my very first Medinge meeting in 2002, when we concluded, at the end of the conference, three simple words: âFinance is broken.â Itâs not a useful measure of a company, certainly not the human relationships that exist within. But brand has been giving us this heads-up for a long time: if you canât trust a company, then it follows that its brand equity is reduced. That means its overall value is reduced. And time after time, finance follows what brand already knew. Even those who tolerate dishonestyâand millions doâwill find it easy to depart from a product or service along with the rest of the mob. Thereâs less and less for them to justify staying with it. The reasons get worn down one by one: Iâm here because of my kidsâtill the kids depart; Iâm here because of my friendsâtill the friends depart. If you don’t create transparency, you risk someone knocking back the wall.
We always knew Facebookâs user numbers were bogus, considering how many bots there are on the system. It would be more when people wanted to buy advertising, and it would be less when US government panels charged with investigating Facebook were asking awkward questions. I would love to know how many people are really on there, and the truth probably lies between the two extremes. Facebook probably should revise its claimed numbers down by 50 per cent.
Itâs a very simplified analysisâof course brand equity is made up of far more than trustâand doubters will point to the fact Facebookâs stock had been rising through 2017.
But, as I said, finance follows brand, and Facebook is fairly under assault from many quarters. It has ignored many problems for over a decade, its culture borne of arrogance, and you can only do this for so long before people wise up. In the Trump era, with the US ever more divided, there were political forces that even Facebook could not ignore. Zuckerberg wonât be poor, and Facebook, Inc. has plenty of assets, so theyâre not going away. But Facebook, as we know it, isnât the darling that it was a decade ago, and what we are seeing, and what I have been talking about for years, are just the tip of the iceberg.
How right Kalev Leetaru is on Wikipediaâs decision to ban The Daily Mail as a source.
This decision, he concludes, was made by a cabal of 50 editors based on anecdotes. Iâve stated before on this blog how Wikipedia is broken, the abusive attitude of one of its editors, and how even luminaries like the late Aaron Swartz and Wikipedia co-founder Larry Sanger chose to depart. Itâs just taken three years or more for some of these thoughts to get picked up in a more mainstream fashion.
I made sure I referred to a single editor as my experience with someone high up in Wikipedia, not all of its editors, but you canât ignore accusations of certain people gaming the system in light of the ban.
Leetaru wrote on the Forbes site, âOut of the billions of Internet users who come into contact with Wikipedia content in some way shape or form, just 50 people voted to ban an entire news outlet from the platform. No public poll was taken, no public notice was granted, no communications of any kind were made to the outside world until everything was said and done and action was taken âŠ
âWhat then was the incontrovertible evidence that those 50 Wikipedia editors found so convincing as to apply a “general prohibition” on links to the Daily Mail? Strangely, a review of the comments advocating for a prohibition of the Mail yields not a single data-driven analysis performed in the course of this discussion.â
Iâm not defending the Mail because I see a good deal of the news site as clickbait, but itâs probably no worse than some other news sources out there.
And itâs great that Wikipedia kept its discussion public, unlike some other top sites on the web.
However, you canât escape the irony behind an unreliable website deeming a media outlet unreliable. Hereâs a site that even frowns upon print journalism because its cabal cannot find online references to facts made in its articles. Now, I would like to see it trust print stuff more and the Mail less, but that, too, is based on my impressions rather than any data-driven analysis that Leetaru expects from such a big site with so many volunteers. Iâve made my arguments elsewhere on why Wikipedia will remain unreliable, and why those of us in the know just wonât bother with it for our specialist subjects.
By all means, use it, and it is good for a quick, cursory “pub chat” reference (though science ones tend to be better, according to friends in that world). But remember that there is an élite group of editors there and Wikipedia will reflect their biases, just as my sites reflect mine. To believe it is truly objective or, for that matter, accurate, would be foolhardy.
Above: Facebook kept deleting Nick Ut’s Pulitzer Prize-winning photograph each time it was posted, even when Norwegian newspaper Aftenposten did so, preventing its editor-in-chief from responding.
Thereâs a significant difference between the internet of the 1990s and that of today. As Facebook comes under fire for deleting the ânapalm girlâ photograph from the Vietnam War shared by Norwegian writer Tom Egeland, then by prime minister Erna Solberg and Aftenposten newspaper, it has highlighted to me how the big Silicon Valley players have become exclusionary. In this latest case, it is about how one firm determines what is acceptable and unacceptable without regard to cultural significance or free speech; it even punished people who dared criticize it, and has failed to apologize. Earlier this year, in one of my numerous battles with Facebook, I noted how a major German company falsely claimed videos that did not belong to them, yet there was no penalty. An individual or a small firm would not have been so lucky: when we file copyright claims, we do so âunder penalty of perjuryâ on the form.
Google, never far from my critical eye, is the same. Iâve watched Google News, for instance, become exclusionary, too, or, rather, a service that prefers big players rather than the independents. When deciding to send traffic for a particular news item, Google News now ranks big media outlets more highly, and to heck with journalistic quality or any regard on who broke the story first. Itâs damaging to the independent voice, as Google concentrates power in favour of larger firms today, and itâs rather disturbing when you consider the implications.
Mainstream media can be homogeneous, and, in some cases, damaging, when bias and prejudice get in to the system. When it comes to politics, this can be detrimental to democracy itself. And why should a search engine prefer a larger name anyway? Many newsrooms have been stripped of resources, ever more reliant on press releases. Many now engage in click-bait. Some have agenda driven by big business and their technocratic view of the world, especially those that have their corporate headquarters outside the country in which they operate. Those who desire to wake people up from their slumber get short shrift. Google is aiding this world, because since it became publicly listed, it has had to adopt its trappings, and one might argue that it is in direct conflict with its ‘Don’t be evil’ mantra (one which never held much sway with me).
This is the world which Google and Facebook, and no doubt others, wish to serve up to users. They may well argue that theyâre only delivering what people want: if a lot of people get their news from the Daily Mail or The Huffington Post, then thatâs what theyâll show in their results. Thereâs little freshness online as a result, which is why people arenât as inclined to share in 2016 as they were in 2010.
Yet it was not always this way. The hope in the late 1990s and early 2000s was that Google et al would be tools in distributing power equally among all netizens. Started an independent online publication? If the quality is there, if youâre the first to break a story, then Google News will lavish attention upon you. If you have specialized news outside what mainstream media deliver, then youâll pop up regularly in the search resultsâ pages. The blogosphere rose because of this, with people seeking opinions and research outside of what the mainstream could deliver. The reason people blog less isnât just because of social networks making one-sentence opinions de rigueur; it is because people have found it harder to reach new audience members, and their own tribe is the next best thing.
It makes the ânet a far less interesting place to be. Without fresh, new views, we run the risk of groupthink, or we become particularly influenced by the biases of certain media outlets. We donât really want to surf casually as we once did because we donât learn anything new: itâs harder to find novel things that pique our interests.
There are potential solutions, of course. I tend not to Google, but use Duck Duck Go, so at least I donât get a filter bubble when I search for particular subjects. However, Duck Duck Go does not have a comprehensive news search, and Googleâs index size remains unbeatable. What we really need next is something that brings back that sense of equality online. I believe that if you put in the hours into good content and design, you should excel and get your site ranked above the same old sources. Google claims that it does that when it tweaks its algorithms but Iâm not seeing this. Facebook merely builds on what people have foundâso if you can’t find it, it won’t wind up being shared. Twitter, at least, still has some interesting items, but if you donât catch it in your feed at a given time, then too bad. Itâs not geared to search.
Duck Duck Go is a start, at least when it comes to general searches. It becomes easier to find views that you might not agree withâand thatâs a good thing when it comes to understanding others. Googleâs approach lulls you into a sense of security, that your views are sacrosanctâand all that does is give you the notion that the other half is wrong.
So what of news? Duck Duck Go could well be a starting-point for that, too, ranking news based on who breaks an item first and the quality of the site, rather than how much money is behind it. Or perhaps this is the space for another entrepreneur. Ironically, it might even come out of China; though right now itâs equally likely to emerge from India. What it then needs is a bit of virality for it to be adopted, spread by the very people it is designed to aid.
We need something that rewards the independent entrepreneur again, the people who drove so many innovations in the 1990s and 2000s. This isnât nostalgia kicking in, seeing the world through rose-coloured glasses while happily ignoring all those businesses that failed. I completely acknowledge there were sites that vanished at the time of the dot-com bust, triggered in no small part by 9-11, the anniversary of which we celebrate today.
Society needs those distinctive voices, those independent entrepreneurs, those people who are willing to put themselves forward and be judged fairly. What they donât need are reactionary media who want to silence them out of fear that the world will change too much for them to bear; and big Silicon Valley firms all too happy to join in these days.
Itâs high time the most influential websites served the many rather than the few again.
I’ve been reading this Grauniad interview with Rory Stewart, MP, referred by Jordan McCluskey. I’m told that Stewart, and Labour’s Frank Field are the two worth listening to these days in British politics. On Stewart, someone who can speak with a Scots accent and has lived in Hong Kong must be a good bloke.
Two quotations resonated from this interview, which I posted on Tumblr this morning.
Our entire conceptual framework was mad. All these theoriesâcounterinsurgency warfare, state buildingâwere actually complete abstract madness. They were like very weird religious systems, because they always break down into three principles, 10 functions, seven this or that. So theyâre reminiscent of Buddhists who say: âThese are the four paths,â or of Christians who say: âThese are the seven deadly sins.â Theyâre sort of theologies, essentially, made by people like Buddhist monks in the eighth centuryâpeople who have a fundamental faith, which is probably, in the end, itself completely delusional.
And:
We have to create a thousand little city states, and give the power right down to all the bright, energetic people everywhere who just feel superïŹuous.
The second is familiar to anyone who follows this blog: my belief that people are connected to their cities and their communities, probably as a counterpoint to how easily we can reach all corners of the world through the internet. We want that local fix and to make a contribution. Power should be decentralizing in the early 21st centuryâwhich is why I thought it odd that the majority of my opponents in the mayoral election took the line of, ‘We should cosy up and further the cause of statism,’ even if they did not express it quite that way. In every speech. Yes, a city should work with central government, but we do different things and, being closer to the action, we can find ways of doing it more effectively and quickly. With statism being an aim, then the regular entrepreneursâor even as Stewart says, ‘bright, energetic people’âcame further down the list. For me, they were always at the top.
But the first quotation is more interesting. In my work, especially in brand consulting, I’ve harboured a dislike for the manuals that get done but are never referred to. Better that a lot of work goes into a 15 pp. report than scant work going into a 150 pp. one. The former might not look impressive but if every word in there is filled with substance, then it can help get an organization into high gear. And the shorter one is usually harder to write because more preparation goes into it.
In short: take out the wank.
Strip out the wank and you can see the truths for what they are. And if they don’t apply, then try to find ones that do.
Yet to make ourselves look smartâremember, I did law, and that area is filled with a lot of itâwe bury things in jargon so that we keep everything a closed shop. Every profession has such a tendency. However, when things are actually revealed in plain language, does it make the specialist look superfluous? On the contrary, it makes them able to connect with an audience who come to appreciate their expertise. (On a side note, in terms of car repair, this is why I go to That Car Place.)
So when we start dealing in international geopolitics, we want to keep the power among a closed shop. The words that Stewart used served to highlight the gulf of the occident in its dealings in Afghanistanâthat is the context of his remarkâand it connects with a story I remember about a certain US policy institute when I was studying law. Our lecturer said the failure of the institute in the countries it went to was its expectation that a US solution could be imposed, whereby everything would then be all right. Use enough jargon to make it all sound legitimate to the casual observer. The consequence of this (whether this was his conclusion or mine, I do not recall): blame them when it doesn’t work.
Without understanding the cultural context of why things are the way they are in a given systemâand lacking the knowledge to analyse it and quickly localizing your knowledge and gaining the contextâmake for a disadvantage. It must be said that even some within a system don’t realize the context! But you can strip away the mystery by simplifying the language, removing the jargon, and understanding things the way they are. Progress comes from understanding, not from creating mysteriesâand Stewart is wise to have come to the conclusions he has, thanks in no small part from a global, well travelled context.
So James Murdoch has announced the end of the News of the World. It’s no biggie: as others have discovered, a domain name for The Sun on Sunday has been registered, and if this is by an agent of News International, it simply makes sense for the Murdoch Press to consolidate its tabloid brands and raise the circulation of The Sun.
Chatting about it here at work today, my view was that the problems plaguing the Murdoch Press were cultural, and shuttering one paper really wouldn’t make much difference. I described Rupert’s former hands-on style and, like him or not, the man was the master of his craft for years. He knew the sort of headlines that would shock and get sales. Whether one admires the craft is another matter, though, it should be noted, it made the guy a multimillionaire.
It’s easy to forecast that News will allow the shock of the death of the 168-year-old newspaper brand to set in, push through with the BSkyB deal, and relaunch the paper under its new name, hiring some of the 200 staff back.
It’s not the first time Murdochs have rejigged or renamed a newspaper. Already I can envisage a ‘Reach for your new Sunâ headline being proclaimed in a Saturday edition, apeing what happened in the 1960s.
Interestingly, another writer also believes in the cultural explanation. Simon Dumenco points to how News behaves in the US, seemingly operating in a fantasy-land.
In Britain, on Wednesday morning, every newspaper carried the hacking scandal on the front pageâwith the notable exception of The Sun, which led with a pregnant Victoria Beckham. (The Guardian had all 10 papers, but The Sunâs page one has since disappeared, presumably due to a copyright complaint. I have put that front page below.) The hacking scandal appeared on p. 6. Dumenco points out that when gay marriage became legal in New York, everyone there carried that news prominently, except for the Murdoch Press, which relegated it to a bottom-of-page headline in its New York Post, and a second ‘What’s News’ in-brief item in The Wall Street Journal.
Dumenco predicts that the public will tire of it, though, as I blogged earlier this week, in 1997 a lot of people swore off tabloids. Not a lot changed in the immediate years after that. But we can only hope: one of our predictions in Beyond Branding was that consumers would demand greater transparency and integrity. That certainly has held true for a lot of sectors. They are true, even of media, but the cycle is longer thanks in no small part to the habits some people have with news providers. Nevertheless, it is happening.
As news consumers move onlineâand there is plenty of evidence of this shiftâit’s possible that the audience will shift to media that are perceived to be fairer. Those wanting confirmation of various biases can find them in niche media or blogs. There are more people analysing the media, so it may be easier for people to discover critical thinking behind the stories.
There’ll always be a mob mentality (people have banded together since they began socializing) and tabloid journalism will not disappear (there’s a sense of Schadenfreude, especially of celebrity stories, while there’s inequality in society). But this week’s example of the fairly rapid withdrawals of advertising accounts from the News of the WorldâFord, Reckitt Benckiser and Renault come to mindâshows that the public has a line that shouldn’t be crossed. The internet has allowed people to group together to make their viewpoints known, and it’s refreshing to note that, more often than not, we do so for good causes and a sense of justice, rather than for divisiveness or harm.
I don’t think there are too many people prepared to condone the News of the Worldâs alleged hacking of the cellphone of murdered 13-year-old Milly Dowler in 2002. Not only did the Murdoch Press paper hack the phone, but when her voicemail filled up, The Guardian alleges that the News of the World began deleting newer messagesâgiving the Dowler family hope that their daughter was still alive and checking messages. By that time she had already been murdered, though it didn’t stop the same newspaper from interviewing her parents and asking them if they had hope that Milly was still alive.
There’s an outcry today, of course, as this news became public, and the Murdoch Press has said it would cooperate with authorities.
Although it must be noted that its article in The Sun on the subject this morning merited a grand total of 95 words.
The best punishment that everyday consumers can make is to stop buying their papers. But I don’t think it’ll happen.
After the death of Diana, Princess of Wales, in 1997, we received so many comments from readers at another publication along the lines of, ‘I will never buy a tabloid again.’ What happened? Those readers might have stuck to their commitment, but tabloid circulation actually rose after Diana’s death.
I’ve no doubt that the print numbers have since fallenâwe are now in the 21st century, and the daily dead-tree industry looks increasingly anachronisticâbut the appetite for tabloids and tabloid journalism remains.
We still live in a world where âsources close toâ are interpreted as gospel, even by some so-called qualities and broadsheets.
If Milly Dowler’s case is to mean anything, these commitments to dump tabloids, on- or offline, had better stick.
And people thought I was de-Googling my life or being mean to Google. What about Mr Murdoch and his entire firm?
We all know his comments about how he wanted to block Google News’s bot and had spoken out against that. While little happened on that front with the exception of The Times going behind a paywall, it does appear that MySpace now blocks Blogger and Blogspot. This thread from a MySpace user on the Google forums was fascinating to read.
If you attempt to link to Blogger via MySpace, this is the message you’ll get:
Sorry, you have reached a link that is no longer accessible due to one or more of the following: âA reported spammer site âA reported Phishing Site: A site designed to trick the user into giving up user name and passwords. âA site which contains malware âA site that currently contains a lot of spam âThe user entered HTML syntax was inaccurate.
MySpace responded to the user:
We’ve recently discovered that BlogSpot pages are being used by spammers to send spam, so all links to that site have been disabled. Although you or your blog may not be associated with or linked to spam or spammers, to protect all MySpace Profiles from spam, phishing, and online scams, all links to BlogSpot are blocked.
When he pushed more, asking, how on earth a blog could send out spam, MySpace replied:
BlogSpot pages are being used by spammers to send spam, so all links to that site have been disabled. Although you or your blog may not be associated with or linked to spam or spammers, to protect all MySpace Profiles from spam, phishing, and online scams, all links to BlogSpot are blocked.
You might think: who cares about MySpace? But it is a very interesting, though perhaps not the best thought-out move, from this News Corp. subsidiary, that will likely wind up annoying legitimate users. As much as I dislike Blogger, I have to agree with the MySpace user’s queries: how on earth could linking to Blogger allow Blogger to send spam back to MySpace?
Still, everything I’ve said over 2010 about Google is nothing like an instruction from Rupert Murdochâand this perhaps shows just how much the firm is prepared to get into Google’s way.
Here’s a Christmas treat, an hour in to Christmas Day in New Zealand. Bing Crosby’s Merrie Olde Christmas, filmed in 1977 33 days before the crooner’s passing, featured a duet between Bingo and David Bowie.
Taped on September 11, 1977, the special aired after Crosby’s death, on November 30. The set is supposedly the interior of the castle of Bingo’s relative, Sir Percival Crosby. It’s a nice performance from two of the 20th century’s musical icons.
The best quotation in the American media this week? In my opinion, it would have to be this:
Howard Stern is being considered to replace Simon Cowell when he leaves âAmerican Idolâ after this season.
Apparently Satan was out of Foxâs price range.
