Given the topic of this post, some of you will know exactly why this still, from the 1978 Steve McQueen movie An Enemy of the People, is relevant. If you don’t know, head here.
Admittedly, I was getting far more hits on this blog when I was exposing Facebook and Google for their misdeeds. Of course I have less to report given I use neither to any degree: Facebook for helping clients and messaging the odd person whoâs still on it (but not via Messenger on a cellphone), and Google as a last resort. I shall have to leave all this to mainstream journalists since, after a decade on this blog, itâs all finally piqued their interest.
It also seems that my idea about pedestrianizing central Wellington, which appeared in my 2010 mayoral campaign manifesto (which I published in 2009) has finally reached the minds of our elected mayors. Auckland has a plan to do this thatâs hit the mainstream media. I notice that this idea that I floatedâalong with how we could do it in stages, giving time to study traffic dataânever made it into The Dominion Post and its sister tabloid The Wellingtonian back in 2009â10. Either they were too biased to run an idea from a candidate they âpredictedâ would get a sixth of the vote one actually got, or that foreign-owned newspapers suppress good ideas till the establishment catches up and finds some way to capitalize on it. Remember when their only coverage about the internet was negative, on scammers and credit card fraud? Even the ânet took years to be considered a relevant subjectâno wonder old media are no longer influential, being long out of touch with the public by decades.
To be frank, my idea wasnât even that original.
If you are on to something, it can take a long time for conventional minds to come round.
As Twitter (and other social media) descend, whatâs been interesting is seeing how many of us Kiwis arenât being terribly original. No, I donât exactly mean Dr Don Brash thinking that he can import US-style division into New Zealand wholesale without understanding the underlying forces that helped Donald Trump secure their presidency (in which case such attempts here will fail), but I do mean how later Tweeters hunt for keywords and arguments to defend institutionalized racism, sexism, and other unsavoury -isms, then use imported techniques because they saw on television that they worked overseas.
I recall one not long ago who was evidently looking out for white male privilege, with some pretty standard Tweets prepared and an odd refusal to address fundamental questionsâthat sort of thing. Thereâs little point getting into a debate with nobodies who troll, and itâs all too obvious how they emerge on your radar.
Once upon a time social media didnât have these types, but then once upon a time, email didnât have spammers. Itâs the natural development of technology that humans tend to mess up pretty decent inventions. But, like spam, we find ways of dealing with it.
Race was one that came up over the weekend. Now, if youâre against racism, it would stand to reason that busting false stereotypes would be something that youâd savour. Ditto if youâre battling sexism, homophobia, transphobia, etc.
Iâve mentioned some of these before, e.g. âAsian driversâ somehow being terrors on our roads, something that statistics donât bear out. (Or, for that matter, the total lack of truth about âwomen driversâ, who are statistically safer than men.) Among tourists, weâve established Australians and Germans are the two most dangerous groups. Food has been one thatâs been on our minds lately, since my other half managed to find herself ill from eating at two occidental restaurants, and given the amount of research sheâs done into the area, Iâll defer to her on the subject. Again itâs an area where I hear myths about Chinese food repeated ad nauseam.
The thing is that busting stereotypes gives racists less to go on, less of a feeling of superiority, so theyâll begin countering. Women know full well when sexists attack, and racists follow the same pattern.
A very funny chap sent two swear word-filled Tweets whichâand this is the only interesting thing about themâwere extracted fully right out of the racistsâ playbook. I was only surprised that this was still going on in 2018, hence this blog post, since I thought these signs were so clear by now that no one would be daft enough to try them on.
Their overriding message: dissing a western stereotype makes you a racist.
Akin to the âIâm not the Nazi, youâre the Naziâ Tweets and comments seen overseas, there was a suggestion that my lot was just as racist. Now, I donât deny that any majority race in any country can be racist. Itâs how I met one gentleman in Hong Kong who pointed out racism in a schoolbook that had a Filipina caricatureâI reached out offering to help. Or calling out the treatment of Malays and Indians by certain business people among my own lot in Malaysia. When youâve been the minority for most of your life, you can spot it, and you find it particularly tasteless when itâs perpetrated by your own race. (Thanks to #MeToo, it appears some men are getting better at calling out âlocker-room talkâ, too.)
But this is a diversion meant to cloud the issues. The intent is to criticize the person (by their race) in order to devalue the argument they make, and not deal with the argument itself. They miss the irony of this and it actually validates your original point. If you canât answer something civilly, then you havenât answered it at all.
In Tweet no. 2 (I wish I had taken a screen shot, as it has been deletedâI didnât expect the cowardice) was a variation on âMy best friend is Asian.â This one was about his partner and stepchildren being Asian, and his own son, who is half-Asian, and how he considers himself Asian. Um, no, youâre not, not from the exhibited conduct, but itâs a feeble attempt to scramble to give his own position a status above yours. Again itâs not about addressing the argument (a classic move in social media), but about debasing the opposition. Another one to look out for.
Now, if you really were to address this, wouldnât your best friend being Asian, or having a child with Asian heritage, mean you have a stake in busting myths that could harm that person? Thatâs not something they really care about, even if it harms those supposedly closest to them. (And those of us in New Zealand have a negative history with the term âAsianâ, so I doubt youâd actually use it in referencing your âbest friendâ. Youâd actually know their heritage, whether it was Iraqi, Asiatic Russian, Japanese, Kazakh, or whatever.)
Then there are the emotive overreactions, the falsely placed righteous moral indignation that this group is particularly good at. Itâs to make you think (unconvincingly) that your statements have potentially offended not just the racist, but, shock, horror, all right-thinking people.
Think about how a normal person would have reacted, and you have to conclude that no one jumps to uncontrollable shaking anger, the keyboarding equivalent of firing a gun as a result of road rage.
Thereâll be aspects of one or more of these in social media, and those who are combatting prejudice would do well to spot the signs.
To me, these are signs of unstable characters, akin to an adult having a tantrum. Or they specifically fish for things to make them angry. Now, I donât know how they dealt with their powerlessness ten years ago, but now they surf among us, hoping in vain to drag you to their level.
So given they are still around, the local body elections next year are going to be interesting, because you donât need the Dirty Politics crowd to coordinate it now: itâs a lot easier to provoke this dying group with fake news and let them run riot. On the other hand, itâs also a lot easier to spot them and see the conceit behind them.
Weâre a small enough country for most of us to know this by now anyway. Or so I hope.
There was an Epson bag hanging from the back of my bedroom door, hidden by larger bags. I opened it up to discover brochures from my visit to a computer fair in 1989 (imaginatively titled Computing â89), and that the bag must have been untouched for decades.
I’ve no reason to keep its contents (if you want it, message me before Thursday, as the recycling comes the morning after), but I wanted to make some scans of the exhibitors’ catalogue for nostalgia.
Let’s start with the cover. It’s sponsored by Bits & Bytes. Kiwis over a certain age will remember this as the computer magazine in this country.
You can tell this is a product of the 1980s by the typesetting: someone couldn’t be bothered buying the condensed version of ITC Avant Garde Gothic, so they made do with electronically condensing Computers and Communications. In fact, they’re a bit light on condensed fonts, full stop, as they’ve done the same with the lines set in Futura.
While the practice is still around, the typeface choices mark this one out as a product of its time.
Inside is a fascinating article on the newfangled CD-ROM being a storage medium. Those cuts of Helvetica and Serifa are very 1980s, pre-desktop publishing. It should be noted that Dr Jerry McFaul remained with the USGS, where he had been since 1974, till his retirement. The fashions are interesting here, as is ITC Fenice letting us know that he’s speaking at the Terrace Regency Hotel, a hotel I have no recollection of whatsoever. I can only tell you that it must have been on the Terrace.
The other tech speakers have a similar look to the visiting American scientist, all donning suitsâsomething their counterparts in 2018 probably wouldn’t today. In fact, the suit seems to be a thing of the past for a lot of events, and I often feel I’m the oldster when I wear mine.
The article itself makes a strong case for CD-ROM storage, being more space-saving and better for the environment: it’s interesting to know that the ‘depletion of the ozone layer’ was a concern then, though 30 years later we have been pretty appalling at doing anything about it.
The second article in the catalogue of any note was on PCGlobe, supplied to the magazine on 5Œ-inch diskette. Bits & Bytes would have run the catalogue as part of the main magazine, and did a larger run of these inner pages, back in the day when printing was less flexible.
It’s a fascinating look back at how far we’ve come (on the tech) and how far we haven’t come (on the environment). Next year, we’ll be talking about 1989 as â30 years ago,’ yet we live in an age where we’re arguing over Kylie Jenner’s wealth. Progress?
Interesting to get this perspective on âBig Techâ from The Guardian, on how itâs become tempting to blame the big Silicon Valley players for some of the problems we have today. The angle Moira Weigel takes is that there needs to be more democracy in the system, where workers need to unite and respecting those who shape the technologies that are being used.
I want to add a few far simpler thoughts.
At the turn of the century, our branding profession was under assault from No Logo and others, showing that certain brands were not what they were cracked up to be. Medinge Group was formed in part because we, as practitioners, saw nothing wrong with branding per se, and that the tools could be used for good. Not everyone was Enron or Nike. There are Patagonia and Dilmah. That led to the original brand manifesto, on what branding should accomplish. (I was generously given credit for authoring this at one point, but I was simply the person who put the thoughts of my colleagues into eight points. In fact, we collectively gathered our ideas into eight groups, so I canât even take credit for the fact there are eight points.)
In 2017, we may look at Ăberâs sexism or Facebookâs willingness to accept and distribute malware-laden ads, and charge tech with damaging the fabric of society. Those who dislike President Trump in the US want someone to blame, and Facebookâs and Googleâs contributions to their election in 2016 are a matter of record. But itâs not that online advertising is a bad thing. Or that social media are bad things. The issue is that the players arenât socially responsible: none of them exist for any other purpose than to make their owners and shareholders rich, and the odd concession to not doing evil doesnât really make up for the list of misdeeds that these firms add to. Many of them have been recorded over the years on this very blog. Much of what we have been working toward at Medinge is showing that socially responsible organizations actually do better, because they find accord with their consumers, who want to do business or engage with those who share their values; and, as Nicholas Ind has been showing in his latest book, Branding Inside Out, these players are more harmonious internally. In the case of Stella McCartney, sticking to socially responsible values earns her brand a premiumâand sheâs one of the wealthiest fashion designers in the world.
I just canât see some of the big tech players acting the same way. Google doesnât pay much tax, for instance, and the misuse of Adwords aside, there are allegations that it hasnât done enough to combat child exploitation and it has not been a fair player when it comes to rewarding and acknowledging media outlets that break the news, instead siding with corporate media. Google may have open-source projects out there, but its behaviour is old-school corporatism these days, a far cry from its first five years when even I would have said they were one of the good guys.
Facebookâs problems are too numerous to list, though I attempted to do so here, but it can be summed up as: a company that will do nothing unless it faces embarrassment from enough people in a position of power. Weâve seen it tolerate kiddie porn and sexual harassment, giving both a âpassâ when reported.
Yet, for all that they make, it would be reasonable to expect that they put more people on the job in places where it mattered. The notion that three volunteers monitor complaints of child exploitation videos at YouTube is ridiculous but, for anyone who has complained about removing offensive content online, instantly believable; why there were not more is open to question. Anyone who has ventured on to a Google forum to complain about a Google product will also know that inaction is the norm there, unless you happen to get to someone senior and caring enough. Similarly, increasing resources toward monitoring advertising, and ensuring that complaints are properly dealt with would be helpful.
Googleâs failure to remove content mills from its News is contributing to âfake newsâ, yet its method of combatting that appears to be taking people away from legitimate media and ranking corporate players more highly.
None of these are the actions of companies that want to do right by netizens.
As Weigel notes, thereâs a cost to abandoning Facebook and Google. But equally there are opportunities if these firms cannot provide the sort of moral, socially responsible leadership modern audiences demand. In my opinion, they do not actually command brand loyaltyâa key ingredient of brand equityâif true alternatives existed. Duck Duck Go might only have a fraction of the traffic Google gets in search, but despite a good mission its results arenât always as good, and its search index is smaller. But we probably should look to it as a real alternative to search, knowing that our support can help it grow and attract more investment. There is room for a rival to Google News that allows legitimate media and takes reports of fake news sites more seriously. If social media are democratizingâand there are signs that they are, certainly with some of the writings by Doc Searls and Richard MacManusâthen there is room for people to form their own social networks that are decentralized, and where we hold the keys to our identity, able to take them wherever we please (Hubzilla is a prime example; you can read more about its protocol here). The internet can be a place which serves society.
It might all come back to education; in fact, we might even say Confucius was right. If youâre smart enough, youâll see a positive resource and decide that it would not be in the best interests of society to debase it. Civility and respect should be the order of the day. If these tools hadnât been used by the privileged few to line their pockets at the expense of the manyâor, for that matter, the democratic processes of their nationsâwouldnât we be in a better place? They capitalized on divisions in society (and even deepened them), when there is far more for all of us to gain if we looked to unity. Why should we allow the concentration of power (and wealth) to rest at the top of tech’s food chain? Right now, all I see of Google and Facebookâs brands are faceless, impersonal and detached giants, with no human accountability, humming on algorithms that are broken, and in Facebookâs case, potentially having databases that have been built on so much, that it doesnât function properly any more. Yet they could have been so much more to society.
Not possible to unseat such big players? We might have thought once that Altavista would remain the world’s biggest website; who knew Google would topple it in such a short time? But closer to home, and speaking for myself, I see The Spinoff and Newsroom as two news media brands that engender far greater trust than Fairfax’s Stuff or The New Zealand Herald. I am more likely to click on a link on Twitter if I see it is to one of the newer sites. They, too, have challenged the status quo in a short space of time, something which I didn’t believe would be possible a decade ago when a couple of people proposed that I create a locally owned alternative.
We donât say email is bad because there is spam. We accept that the good outweighs the bad and, for the most part, we have succeeded in building filters that get rid of the unwanted. We donât say the web is bad because it has allowed piracy or pornography; its legitimate uses far outweigh its shady ones. But we should be supporting, or trying to find, new ways to advertise, innovate and network (socially or otherwise). Right now, Iâm willing to bet that the next big thing (and it might not even be one player, but a multitude of individuals working in unison) is one where its values are so clear and transparent that they inspire us to live our full potential. I remain an optimist when it comes to human potential, if we set our sights on making something better.
Above: Just another regular day on Facebook: find more bots, report them, Facebook does nothing.
A friend asked today, for an article he is penning, whether we were close to quitting social media on his Facebook (I realize the irony). Here was my reply (links and styling added). What are your thoughts? Are the big social media sites coming to an end? We’ve definitely passed peak Facebook. Peak Twitter has been and gone, too, given that the platform now entertains 280 characters and has effectively said people who abuse its terms and conditions can stay if they’re newsworthy.
[Name omitted], hereâs my take on it.
Iâm cutting back on Facebook for a number of reasons. The first is that this site doesnât work. There are too many bugs, too many times when I cannot like, post or comment. Facebook has bragged about forcing people to download malware scanners (I can provide links) that have nothing to do with malware being on the userâs systems. I wrote this up on [m]y blog and tens of thousands have read it. While thatâs not millions of users, thatâs still a lot. And I think the reality is that millions are affected.
Besides, Facebook has lied about its user numbers. As a business I canât really support it. I have businesses I am involved in here where I donât have a 100 per cent ownership, so those still spend. But when Facebook claims more people in certain demographicsâmillions more than in government censusesâthen that is a worry.
That leads me on to another point: bots. This place is full of them. I used to see more bots in my group queues than humans. I report them. In probably 40 per cent of cases, Facebook does nothing about them. So even for my businesses I wonder if there is any point posting here if I am getting a bot audience. My group numbers are shrinking in some cases, so Iâm not alone in wanting out of this platform.
And what more is there to share? I used to share photos but, frankly, I no longer can be arsed. I have Instagram for that, and thatâs sufficient for me. My life is interesting but those who need to know already know. I will have seen them IRL. Just like the old days. There arenât many things I want to update people on because my views on them havenât changed hugely. Facebook is my Digg anyway, and has been for years. And if they carry out their promise to move news articles off the main feed (as they have done in some countries), then thereâs no point sharing those either. You know statistically personal sharing is down 25 and 29 per cent year on year for the last few years, so we are not alone.
Twitter I have read your concerns about, but to me itâs the better platform for having a chat, but there I am incensed that there is a double standard. Politicians can stay and abuse people because Twitter says theyâre newsworthy. Everything is newsworthy to someone. They should not be the arbiters of that. While I havenât seen the level of outrage (must be the people I follow) that you wrote about a few weeks agoâif anything I find it better now than in 2013â14âit has become less interesting as a place to be. All platforms, as I might have said earlier, deterioriate: remember how good email was before spammers? Or YouTube without brain-dead comments? Or, for that matter, any online newspaper? They attract a class of non-thinkers after a while, immovable when it comes to rational dialogue. We cannot level the blame solely at social media, it is society. You quit this, then there is no reason not to quit Stuff, for example: poor writing, no editing, and the comments, oh the comments! Or life in general: you and I wouldnât walk into a redneck bar and talk diversity to the locals. Therefore we wouldnât frequent certain places on the ânet. It isnât just social media we would avoid overall: there are millions of sites that we just wouldnât venture to, and we have to ask where we would draw the line. And maybe, then, these platforms do have a placeâbut we watch our privacy settings, and we donât look at the main feed.
I have been advancing the idea of going back to long-form blogging anyway. You control who comments. You determine who you converse with. And if they made it through your post, then that took more intelligence than getting through a Stuff article, so at least youâre cutting out a certain type of person. Maybe the past is the future. Weâre not hiding with those blogs, but we are setting the bar where we want itâand that might just deal with the problems youâve observed in social media.
There are sites like Blogcozy, a blogging platform inspired by the old Vox (before Six Apart shut it down). Iâm on there a lot, I have a nice following of a few dozen trusted people, and it blends the best of both worlds: long-form writing with social networking, posts shared only with those I choose in my settings.
In the 14 years Iâve bloggedâa lot less than youâIâve had decent comments, so maybe it is time to fire up our own platforms more and get eyeballs on our own work.
Iâve had a 52 Insights interview with Douglas Rushkoff open in a Firefox tab for nearly half a year. Itâs a fascinating piece, and I consider Douglas to be spot on with a lot of his viewpoints. Iâve revisited it from time to time and enjoyed what Douglas has had to say.
Here are a few ideas I took from it. The italicized parts were added by me to the Medinge Group version of this post.
There are a lot of idealistic ventures out there, but to grow, often founders have to compromise them. It comes back to our thoughts at Medinge over a decade ago about âFinance is broken.â Because of these compromises, we donât really advance as much as we should, and some brilliant ideas from young people arenât given the chance they deserve. This needs to change. We already have branding as a tool to help us, and we know that more authentic, socially responsible brands can cut through the clutter. When these ventures start up, brands are an important part of the equation.
How are governments going to fund this universal basic income if they themselves arenât getting a decent tax take? Itâs the same question thatâs plagued us for decades.
Douglas sees ventures like Ăber to be the same-old: its customer really is its investor, and thatâs not a new concept at all. Itâs why we canât even consider Ăber to be a good brandâand the tense relationships it often has with governments and the public are indications of that. Itâs not, as Douglas suggests, even a driver co-op. Itâs still all about making money the old-fashioned way, albeit with newer tools.
Worrying but true: some of the biggest companies in the world are required to grow because of their shareholders. As a result, theyâre not creating sustainable revenue. âIf youâre one of the top fifty biggest companies in the world and youâre still required to grow, thatâs a real problem.â
Kids these days arenât as into all this technology and social networks as we are. Thank goodness. When Facebook reports another billion have joined, youâll know theyâre BSing you and counting all the bots.
Many people see things as though they were created by God and accept them. Douglas gives the examples of Facebook and religion. I can add the capitalist and socialist models we have. If people believe them to be God-given, or natural, then they feel helpless about changing them. We need to wake people up and remind them these are human-made constructsâand they can be unmade by humans, and replaced with better ideas that actually work for us all.
Stephen Fry wrote a witty blog post (he is the Stephen Fry, after all) on why he left Twitter. I won’t quote the whole thing, as it’s his copyright, but I will excerpt a chunk here:
⊠let us grieve at what twitter has become. A stalking ground for the sanctimoniously self-righteous who love to second-guess, to leap to conclusions and be offendedâworse, to be offended on behalf of others they do not even know. Itâs as nasty and unwholesome a characteristic as can be imagined. It doesnât matter whether they think theyâre defending women, men, transgender people, Muslims, humanists ⊠the ghastliness is absolutely the same.
I agree with him about how damned annoying it is to deal with ‘the sanctimoniously self-righteous who love to second-guess, to leap to conclusions and be offendedâworse, to be offended on behalf of others they do not even know’. Political trolls are good at this, too, except they only pretend at being self-righteous in order to fuel their sociopathy. This is the behaviour that makes social media tiresome. I still don’t see this being the end of Twitter, even if some are predicting it, for the reasons outlined in this earlier post. However, the tendencies are there with Facebook, too, and what makes that site worse are the very regular outages and the tracking it does of all its users. I can deal with the self-righteousness to some degree, if the damned site worked as a reasonable person would expect.
What does this mean? Consider the renaissance of the blogosphere. Those who have things to say might enjoy articulating them in long form. We don’t seem to need that instant gratification any more as we’ve become either desensitized to it, or we find it through many of the other sites and apps out there that act as our personal echo chamber. Linkedin’s blogging function seems to get used more and more, and many professionals, at least, have decent followings there. As lives get busierâremember, social media grew easily because people were either looking for new ways to market because of the recession, or they were simply less busyâwe may find it easier to manage our time each day without Facebook. So why not something like Linkedin, if not your own blog? I’ve said for years that Facebook is basically the 2010s version of Digg or Delicious. Look at your news feed and tell me that that’s not the way it’s headingâto me, this has been evident for years. And I don’t really need Digg or Delicious now in 2016.
When you know that, then you realize that it’s not that hard to get your time back. Twitter for short-form “social” communications, blogs for long-formâand there mightn’t be that much room for something in between.
I can be staunch on IP protection in a lot of casesâbut in the case of Martin Shkreli of Turing Pharmaceuticals AG hiking the price of an Aids drug from $13·50 to $750 per pill, not so much (for obvious reasons). If youâre in pharmaceuticals, then there has to be some element of wanting to benefit enough of humankind so that they can be, well, alive to better societyâor, if you want to be monetarist about it, so they can consume more products and services. Whichever side of politics youâre on, productive people are a good thing for everyone except the armsâ industry. Yet the pharmaceutical industry is the one thatâs trying to patent natural ingredients and phenomenaâand thatâs a step too far. It was something we were taught at law school that could not happenâhow can a corporation own nature?âso for the industry to challenge both that jurisprudence smacks of greed. If you didnât originate it, you shouldnât be able to own it. Even if it could be protected, nature has been around long enough for that protection to have lapsed. Patenting genes? Please.
Sure, everyone has the right to make a buck from intellectual endeavours, but their track record needs to be a lot cleaner. Why was there so much opposition to TPPA et al? Because there had been far too many cases of corporations taking the piss when it came to basic rights and established laws, and governments havenât upped their game sufficiently. I love the idea of global trade, the notion âweâre all in this togetherâ, but not at the expense of the welfare of fellow human beings. Simply, I give a shit. Hiking the price of something that costs $13·50 to $750 is laziness at the very leastâletâs profit without lifting a fingerâand being a douchebag at the worst. And I donât believe we should reward either of these things.
I have a friend who is against vaccinationsânot a position I agree withâbut his rationale boils down to his mistrust of Big Pharma. And why should he trust them, with these among their worst cases? (As far as I know, he doesnât oppose other forms of IP protection.) Somewhere, thereâs something that kicks off various positions, and corporate misbehaviour must fuel plenty.
Meanwhile, hereâs Martin Shkreliâs point of view, where he doesnât see his actions as wrongful, as told on Tinder, and as told by Yahoo. His view is that Turing isnât making a profit and he needs to find ways where it does. He has a duty to his shareholders. It seems incredibly short-termâone would hope that innovation is what turns around a pharmaceuticalsâ businessâand we come back to the notion that it all feels a bit lazy.
Jo Komisarczuk referred, on Twitter, this piece by Rory Cellan-Jones. The title, ‘Twitter and the poisoning of online debate’, gives you a good indication of the topic, and it centres around an incident dubbed ‘Gamergate’. While I haven’t followed the Gamergate controversy, I am told that it centres around sexism and misogyny in the gaming industry, to the point where, in Jo’s words, ‘women are now scared to talk about it publicly’. Cellan-Jones refers to Twitter attacks on women, including threats of rape, and:
And for weeks now women in the video games industry have been under attack. There have been death threats, “doxing”âpublishing personal information onlineâand all manner of insults directed at women who have expressed views about gaming deemed unacceptable by some gamers.
It’s disgraceful, though sadly not altogether surprising, that this sort of misogyny carries on in the 21st centuryâbut when the gender gap has not closed and the way women are portrayed in media is still generally slanted against them, it reminds all of us that there is a great deal of work to do in treating everyone fairly and respectfully.
Twitter, however, isn’t helping.
For a long while, Twitter was different, a place where people were who they said they were and were aware that a tweet was a public statement for which you could be called to account. Now though, a rash of spam and so-called sockpuppet accounts have started to poison this well too. High profile users under assault from such accounts find that they block them, only for new ones to pop up instantly.
I Facebooked earlier today (ironically, despite my saying I was decreasing my interaction on the service last night): ‘Like so many other technologies (e.g. email) it starts off with new, optimistic early adopters. Then the low-lifes, spammers and bots start coming in.’ You could also add one politician’s wife whose sole intent on Twitter was to launch attacks.
I saw a lot of trolling in the 2013 campaign but none in 2010, and put it down to mere politics, but to be reminded by Cellan-Jones that this happens to people who aren’t putting themselves out there to be elected is disappointing. Those of us who seek public office should, by the very act of running, expect it, but I never had threats of harm directed at me. If we’ve descended into this, having to field personal attacks and threats, then what is the point of some of these services? These aren’t even conflicting opinions, in the cases I observed last year, but people out there for the sake of shit-stirring, to be reactiveâit is effectively pointless. Does this not discourage everyday people from putting themselves out there, at a time when we keep saying we want our representatives, be they political, social or commercial, to be folks who are in touch with us?
You can see these same arguments apply to the blogosphere and Nicky Hager’s point that attacks on private citizens dissuades others from standing for public office. You can take similar arguments into other areas: if you make a position so unsavoury, then we miss out on good people who could become great leaders.
We can’t expect people to keep migrating to new services where the trendy, friendly early adopters reside, since they never have the reach. Restricting freedom of speech goes against some of our basic values. Making your account private to only a handful means creating a bubble, and that doesn’t serve you. Confucius might say that education and self-regulation are the key, but that could depend on whether netizens want to be on these social networks to speak out against this negative behaviour in the meantime.
We might say there is nothing new under the sun, and these latest incidents simply expose behaviours that were prevalent for years. Even if that were the case, it’s not too late to change things. We’d all prefer a level of civilized debate and a decent exchange of viewsâand it may be up to everyday people to simply ignore the attackers and trolls, and not give them the satisfaction of knowing that got to someone. If it gets to a point where a crime is committed (e.g. a threat of harm is made), then the authorities should be involved. As to the victims, we should convey our support to them.
Or is there yet another way?
The contributors or editors of Wikipedia are often quick to make changes after errors are pointed out. A recent funny one was for the suburb of Cannons Creek, in Porirua, when Wikipedia told a friend’s son:
Cannons Creek is a suburb of Porirua City approximately 22km north of Wellington in New Zealand. The citizens attempted to expel a demon but the exorcism backïŹred, rendering the town uninhabitable for the last ïŹfteen years.
This was changed within hours of my Tweeting about it, so a contributor must have spotted the vandalism to the page.
My earlier one about second-generation Hyundai Sonatas being classified as first-generation ones in the Wikimedia Commons was also remedied, which is good. I imagine someone will eventually see that the new Hyundai i10 cannot be both longer and shorter than its predecessor.
However, I still hold a poor impression of Wikipedia because of an incident some years ago that suggested that certain people in the hierarchy gamed the system.
The accusations of a senior editorâwho accused me of defamation and tried to force me to remove a blog post with links about Wikipediaâs faultsâdid not stand up to any scrutiny. The lesson is: if you want to abuse me with legal arguments on email for five days, you’d better get your facts straight when you’re talking to a guy with a law degree. (She got her wish though, because of Six Apart closing down Vox, which is where I had blogged this.)
It highlighted a certain arrogance among some of the people high up there. I hope she is not representative of senior Wikipedia editors but the amount of errors that I findâvery serious, factual ones on things I know aboutâis ridiculous. Her behaviour suggested that facts won’t get in the way of power trips.
One major error that has steadfastly remained for years is Wikipediaâs insistence that the Ford CE14 platform was used for a variety of US Ford cars in the 1980s. This work of fiction has made its way all over the internet, including to the IMCDB,* a Ford Tempo fan site, and elsewhere.
The correct fact is that CE14 was the 1990 European Ford Escort. Wikipedia states that it was used for the 1980 US Ford Escort and its derivatives (Mercury Lynx, Ford EXP, Mercury LN7) and the Ford Tempo and Mercury Topaz.
This is incredibly easy to debunk for anyone who has followed the Ford Motor Company over the years, or read a book or a magazine article about it. First: Ford’s alphanumeric codes were not in existence when these US cars were being developed. Secondly, the Tempo and Topaz are not in the C segment at Ford, but the CD segment; but, in any case, they did not have an alphanumeric code. Thirdly, the E in CE14 stands for Europe, which, the last time I checked, is not in the US. Fourthly, the numbers are more or less sequential as the projects are lined up at Ford. If 7 is Probe, 11 (if I recall correctly) was the 1990 Ford Laser, then how on earth could 14 be for a car that came out in 1980? (You can point out that CD162 was released before CD132, but there is another story behind that.)
The user who created the original, error-filled, unreferenced page has been awarded stars by their peers at Wikipedia. Well done. Wikipedia proponents will argue that I should go and correct this myself, but I wonder why I should. I’ve read how Wikipedia works, and a friend who tried to get false information corrected about his wife corrected confirms this. Senior editors check their facts online, and to heck with print references. What they will see is a lot of references to CE14 that back up the error (even though the error began with them), probably accuse and then block the new contributor of vandalism, and the status quo will be preserved. After all, Jimmy Walesâthe man most regularly credited as founding Wikipediaâhas his own birthday incorrectly stated on the website. It’s what Stephen Colbert called ‘Wikiality’: if enough people believe something to be true, then to heck with the truth. The Guardian cites some research at PARC:
Chi’s team discovered that the way the site operated had changed significantly from the early days, when it ran an open-door policy that allowed in anyone with the time and energy to dedicate to the project. Today, they discovered, a stable group of high-level editors has become increasingly responsible for controlling the encyclopedia, while casual contributors and editors are falling away. Wikipedia â often touted as the bastion of open knowledge online â has become, in Chi’s words, “a more exclusive place”.
One of the measures the Parc team looked at was how often a user’s edit succeeds in sticking. “We found that if you were an elite editor, the chance of your edit being reverted was something in the order of 1% â and that’s been very consistent over time from around 2003 or 2004,” he says.
Meanwhile, for those who did not invest vast amounts of time in editing, the experience was very different. “For editors that make between two and nine edits a month, the percentage of their edits being reverted had gone from 5% in 2004 all the way up to about 15% by October 2008. And the ‘onesies’ â people who only make one edit a month â their edits are now being reverted at a 25% rate,” Chi explains.
In other words, a change by a casual editor is more likely than ever to be overturned, while changes by the elite are rarely questioned. “To power users it feels like Wikipedia operates in the way it always has â but for the newcomers or the occasional users, they feel like the resistance in the community has definitely changed.”
The late Aaron Swartz, whom I have admired, was quoted in the article:
“I used to be one of the top editors ⊠now I contribute things here and there where I see something wrong.” The reason, he explains, is that the site feels more insular and exclusive than in the past. “In general, the biggest problem I have with the editors is their attitude,” he says. “They say: ‘We’re not going to explain how we make decisions, we basically talk amongst ourselves.’
It appears to be why Larry Sanger, the other guy who founded Wikipedia, left. This very behaviour was something he forecast a decade ago that appears to hold true today (original emphases):
But there are myriad abuses and problems that never make it to mediation, let alone arbitration. A few of the project’s participants can be, not to put a nice word on it, pretty nasty. And this is tolerated. So, for any person who can and wants to work politely with well-meaning, rational, reasonably well-informed peopleâwhich is to say, to be sure, most people working on Wikipediaâthe constant fighting can be so off-putting as to drive them away from the project. This explains why I am gone; it also explains why many others, including some extremely knowledgeable and helpful people, have left the project.
The root problem: anti-elitism, or lack of respect for expertise. There is a deeper problemâor I, at least, regard it as a problemâwhich explains both of the above-elaborated problems. Namely, as a community, Wikipedia lacks the habit or tradition of respect for expertise. As a community, far from being elitist (which would, in this context, mean excluding the unwashed masses), it is anti-elitist (which, in this context, means that expertise is not accorded any special respect, and snubs and disrespect of expertise is tolerated). This is one of my failures: a policy that I attempted to institute in Wikipedia’s first year, but for which I did not muster adequate support, was the policy of respecting and deferring politely to experts. (Those who were there will, I hope, remember that I tried very hard.)
I need not recount the history of how this nascent policy eventually withered and died. Ultimately, it became very clear that the most active and influential members of the project–beginning with Jimmy Wales, who hired me to start a free encyclopedia project and who now manages Wikipedia and Wikimediaâwere decidedly anti-elitist in the above-described sense.
Consequently, nearly everyone with much expertise but little patience will avoid editing Wikipedia, because they willâat least if they are editing articles on articles that are subject to any sort of controversyâbe forced to defend their edits on article discussion pages against attacks by nonexperts. This is not perhaps so bad in itself. But if the expert should have the gall to complain to the community about the problem, he or she will be shouted down (at worst) or politely asked to “work with” persons who have proven themselves to be unreasonable (at best).
I do not doubt for a second that Wikipedia was started with the best of intentions. It was a really good resource a decade ago, when it attracted the best minds to the project. It does, I am sure, attract some incredibly talented people who are generous and knowledgeable. I am told the science pages are some of the best written out there because those ones have been held up to the original Wikipedia standards. But many pages seem to reflect the great social experiment of the internet: email was great before spammers, and YouTube is great without comments. Democratization does not always mean that the masses will improve things, especially in the realm of specialist knowledge.
And that, ladies and gentlemen, is a very long-winded way of explaining why I took the word wiki off the home page of Autocade 12 hours ago. I started it allowing public edits, using the same software as Wikipedia, and these days, only specialists can edit the site. The word wiki, ignoring its etymology, is now too closely associated with Wikipedia, and that brand is just too tainted these days for my liking.
* Since I approached the IMCDB, which actually has people dedicated to accuracy, many of its CE14 references were removed.âJY
