Posts tagged ‘software’


My Avira scan shows Ccleaner v. 5.51 has a virus

15.12.2018

Avira informs me that Ccleaner 5.51 is infected with a virus, called TR/Swrort.ofrgv.
   I haven’t come across anything online about this threat, except for reports in 2017 when Ccleaner was distributed with malware, eventually found to be the work of hackers who compromised the servers of the company behind Ccleaner.
   The Hacker News said that hackers got in there five months before replacing the legitimate Ccleaner with their own.
   I’ve no idea where the blame should go this time, or even if my own computer has been compromised somewhere, but I’ve now downgraded to v. 5.50 and there have been no further alerts.
   Anyone else had trouble with their Ccleaners?

Tags: , , ,
Posted in internet, marketing, social responsibility, USA | No Comments »


A more honest computing glossary

26.10.2018

Since (mostly) leaving Facebook, and cutting down on Twitter, I’ve come to realize the extent of how outdated traditional computing definitions have become. To help those who need to get up to speed, I’ve compiled a few technobabble words and translated them into normal English.

app: in many cases, an extremely limited web browser for your cellphone that only works with one site, as opposed to a proper web browser that works with many sites.

bots: fake, computer-driven profiles masquerading as real humans on, predominantly, Facebook, Twitter and Instagram.

clean install: something entirely unnecessary, but suggested by tech support people who want to cover up buggy operating systems (q.v. Windows 10).

cloud: hackable online repository of naughty photos of celebrities.

comments’ section: when you see this while surfing, it’s a reminder to leave the web page you are on and make up your own mind.

Facebook: a website where bots live, where post-sharing is intentionally broken to ensure you need to pay for attention. Once paid, your posts are shared with bots, so even fewer humans actually see them.

Facebook friend: (a) a friend; (b) a total stranger; (c) a bot.

Google: (a) a virtual hole into which you dump all your private information, to be sold on to corporations, but feel good doing it because you gave it up to a private company to use against you rather than have the state take it to use against you; (b) a cult that supports (a), whose members will think you have a degenerative brain disease if you dare question the perfection of their god.

malware scanner: malware (especially when offered by Facebook, q.v.).

messenger app: an inefficient messaging program where typing takes 10 times as long as on a desktop or laptop computer. Designed to dissuade you from actually calling the person.

phone: portable computing device, not used to make calls.

remote desktop: when your operating system fails, and the odds of you seeing your familiar screen are remote.

social media: media where people are antisocial.

Twitter: (a) social media with no discernible rules on who gets kicked off and why; (b) where the US president gets angry.

white balance: when racists attack people of colour but pretend they are noble and against racism.

Weibo: a website monitored by the Chinese Communist Party, where users have more freedom than on Facebook and Twitter.

Windows 10: a buggy operating system that requires 10 goes at any updates or patches, hence the name.

Tags: , , , , , , , , , , ,
Posted in culture, humour, internet, media, publishing, technology, USA | No Comments »


Life inside Google—an ex-Googler airs the dirty laundry

19.10.2018

In amongst all the political fallout of the National Party this week—what I’m dubbing (and hashtagging) ‘caught in the Rossfire’—was a series (well, over 100) Tweets from Morgan Knutson, a designer who once worked for Google. Unlike most Googlers, especially the cult-like ones who refuse to help when you point out a fault with Google, Knutson decided he would be candid and talk about his experience. And it isn’t pretty. Start here:

Or, if you prefer, head to the Twitter page itself, or this Threader thread.
   As anyone who follows this blog knows, I’ve long suspected things to be pretty unhealthy within Google, and it turns out that it’s even worse than I expected.
   A few take-outs: (a) some of the people who work there have no technical or design experience (explains a lot); (b) there’s a load of internal politics; (c) the culture is horrible but money buys a lot of silence.
   Knutson claims to have received a lot of positive feedback, some in private messaging. His Tweets on the aftermath:

   This, I thought, summed it up better than I could, even though I’ve had a lot more space to do it:

Tags: , , , , , , , , , , ,
Posted in business, culture, internet, leadership, USA | No Comments »


Upgrading from Flyme 6.2 on a rooted Meizu M2 Note

25.02.2018

Since Flyme 6.2 for the Meizu M2 Note, Meizu has ceased providing automatic updates of its OS to rooted phones. There are a lot of pages and YouTube videos about unrooting, and after finding that none were relevant, I’d like to add to the din with what worked for me.
   Meizu’s own instruction to go to the Flyme website is right. Head there, grab the relevant update.zip from their downloads (in my case, it was the simplified Chinese one), and put it into the root directory of your internal storage.
   However, clicking on the update file from the default file manager brings up a dialogue, saying you can only update if you tick the box permitting the process to delete all your data. Don’t do it.
   Even though Meizu has a section in the security settings to let you root the phone, there’s no equivalent page to unroot it. Once rooted, the original page giving you the warning about warranties, etc. doesn’t show up again. All you see is a page telling you what programs have root access. And there’s really no point getting SudoSU or other packages if you’re unsure of what to do.
   The solution is so deceptively simple that I’m surprised it can’t be easily found online. I can’t even see it on the Meizu forums. Here’s the low-down so you don’t have to spend hours trying to locate it.
   1. Switch off your phone.
   2. Switch it back on pressing both the power and volume buttons, then let go when the Meizu logotype appears. (I had to do this twice but I got there.) This puts the phone into recovery mode.
   3. You’re then given two options: one to clear your data and the other to upgrade. Since you’ve already got update.zip in the root directory, select the upgrade option. Don’t wipe your data.
   That’s it. No unrooting, no extra downloads.
   I’m now running Flyme 6.3 for the Chinese edition of my phone.
   I have to hand it to Meizu for making the process work pretty well. Unlike some other companies, these OS updates actually work out of the box. It’s just a shame there are more hoops to jump compared with Flyme 5 or even 6.1.

Tags: , , , , , ,
Posted in China, technology | No Comments »


When Microsoft says your Windows 10 needs a reset or full reinstallation, they might be wrong

14.02.2018

As many of you know, between around December 8 and February 2—dates during which I had Microsoft Windows 10’s fall Creators update without the January 31 cumulative patch—my computer suffered roughly three to six BSODs per day. Going on to Bleeping Computer was helpful, but Microsoft’s wisdom tended to be hackneyed and predictable.
   While I was lucky at Microsoft Answers and got a tech who wasn’t rehashing remarks from other threads, eventually he gave up and suggested I download the old spring Creators update, if that was the last version that was OK.
   I never had the time, and on February 2, I got the cumulative patch and everything has been fine since.
   It means, of course, that Microsoft had released a lemon at the end of 2017 and needed a big patch to deal with the problems it had caused. No word to their people on the forum though, who were usually left scratching their heads and concluding that the only option was a clean installation.
   I had bet one of the techs, however, that there was nothing wrong with my set-up, and everything to do with the OS. We know Windows is no longer robust because of the QC processes Microsoft uses, with each team checking its own code. That’s like proofreading your own work. You don’t always spot the errors.
   I said I could walk into any computer store and find that the display models were crashing as well.
   Last weekend, I did just that.
   Here are the Reliability Monitors of two Dell laptops running factory settings picked at random at JB Hi-fi in Lower Hutt.



Above: The Reliability Monitors of two display Dell laptops at JB Hi-fi in Lower Hutt, picked at random.


Above: My Reliability Monitor doesn’t look too bad by comparison—and suggests that it’s Microsoft, not my set-up, that was responsible for the multiple BSODs.

   The Monitors look rather like my own, not scoring above 2 out of 10.
   They are crashing on combase.dll for the most part, whereas mine’s crashing on ntdll.dll. Nevertheless, these are crashes that shouldn’t be happening, and a new machine shouldn’t have a reliability score that low.
   For those of you who suspect you have done nothing wrong, that your computer has always worked till recently, and you practise pretty good computer maintenance, your gut’s probably right. The bugs aren’t your fault, but that of slapdash, unchecked programming. I doubt you need full reinstallations. You may, however, have to put up with the bugs till a patch is released. It is the folly of getting an update too early—a lesson that was very tough to relearn this summer.

Tags: , , , , , , , , , , ,
Posted in New Zealand, technology, USA | No Comments »


The folly of Windows 10

06.02.2018

Now that I’ve gone four days without a BSOD, it does appear Microsoft realized it had rolled out another lemon, and, nearly two months later, patched things. Goodness knows how many hours it has cost people worldwide—the forums have a lot of people reporting BSODs (maybe it’s confirmation bias, but I really don’t remember this many, ever). I posted this in a discussion entitled ‘Windows 10 is a nightmare!’, and the comments there make for sobering reading. A small number have had to purchase new computers; others report that the OS has made their computers unusable or that countless hours were spent trying to fix things. I can believe it. My addition:

I have to concur with the original poster: Windows 10 has been, hands-down, the most shockingly unreliable OS ever made, by anyone, anywhere.
   I have spent more time here for this OS than at any other time with Microsoft products—and Windows 10 has been terrible from day one.
   Most recently, I have had multiple BSODs per day since the fall Creators update was installed, and until Microsoft rolled out a patch at the end of January that finally fixed problems of its own making. If your computer is BSODing multiple times a day, with 800-plus events in the reliability monitor per week, then you can imagine how little work gets done. Things finally calmed down on February 2, when I received the cumulative update. You can see the thread for yourself here: I actually feel sorry for the MS tech who stepped in, because he’s solving problems a crap product with faults not of his own making. They won’t be bugs that are in his handbook. Looking at this part of the forum alone, BSOD comes up a lot in the subject lines, more than I ever remember. So it isn’t us, Microsoft, it’s you.
   Going right back to day one, I can’t believe how many threads I’m involved in. Windows 10 started up differently each day, as it would forget its own settings each day. Some days Cortana worked, other days it didn’t. Sometimes I had the UK keyboard (which I had never once installed), other days the US. In November 2015 I had to post a queryto ask how many hours it would take for a Windows 10 machine to shut down. That’s right, hours. At least that’s better than some of you who commented earlier who can’t get yours to start up.
   Initially, Cortana required fiddling with each day to get it to work. Notifications once went back in time—on a Saturday I began getting notifications from the previous Thursday. None from Friday though, they all vanished. Windows began forgetting my default browser and default PDF application, and no, you couldn’t fix either from the standard settings. The Anniversary update took 11 attempts to install on this PC—and one of them screwed things up so badly my PC was bricked and wound up at the shop, where I had to spend money to get it fixed urgently. (I joked at the time it was called Windows 10 because you needed more than 10 attempts to do anything.) It never installed on my laptop at all: by the time Creators spring came round, the one update that was compatible with my laptop, it had been through 40 unsuccessful update cycles.
   There’s still more that I can share, and you can probably find it via my profile. I would add more but on the original reply I actually hit a limit on these boxes. I guess Microsoft has a limit to how much bad news it can take from one user.
   Microsoft has actually changed its QC procedures for the worse—that is a matter of record—and you’d think after three years of abject failure they would switch back. We see the same hackneyed official responses here day in, day out. They need to spend more time getting things right before they ship their OSs, and spare their community people a lot of wasted hours with solutions that generally do not work. In my latest thread, I fixed it—yes, the tech helped a bit, but ultimately I had to listen to my gut and believe that MS had messed up. I was right, but wow, at a massive cost to my real job with days lost to being Microsoft’s unpaid technician.

   It is good, however, to come out the other side (knock on wood)—and despite the countless hours spent, I was once again right, and conventional wisdom was wrong. I’m not sure if that’s something to be that proud of. A healthy mistrust of big firms stands one in good stead nevertheless, and remember, every industry has thick people making stuff.

Tags: , , , , , , , ,
Posted in technology, USA | 2 Comments »


The path of least resistance: we humans aren’t discerning enough sometimes

04.02.2018

I came across a thread at Tedium where Christopher Marlow mentions Pandora Mail as an email client that took Eudora as a starting-point, and moved the game forward (e.g. building in Unicode support).
   As some of you know, I’ve been searching for an email client to use instead of Eudora (here’s something I wrote six years ago, almost to the day), but worked with the demands of the 2010s. I had feared that Eudora would be totally obsolete by now, in 2018, but for the most part it’s held up; I remember having to upgrade in 2008 from a 1999 version and wondering if I only had about nine years with the new one. Fortunately, it’s survived longer than that.
   Brana Bujenović’s Pandora Mail easily imported everything from Eudora, including the labels I had for the tables of contents, and the personalities I had, but it’s not 100 per cent perfect, e.g. I can’t resize type in my signature file. However, finally I’ve found an email client that does one thing that no other client does: I can resize the inbox and outbox to my liking, and have them next to each other. In the mid-1990s, this was one of Eudora’s default layouts, and it amazed me that this very efficient way of displaying emails never caught on. I was also heartened to learn from Tedium that Eudora was Apple co-founder Steve Wozniak’s email client of choice (‘The most important thing I use is Eudora, and that’s discontinued’). I’m in good company.
   However, this got me thinking how most users tolerate things, without regard, in my opinion, to what’s best for them. It’s the path of least resistance, except going down this path makes life harder for them.
   The three-panel layout is de rigueur for email clients today—all the ones I’ve downloaded and even paid good money for have followed this. Thunderbird, Mailbird, the oddly capitalized eM. All have had wonderful reviews and praise, but none allow you to configure the in- and outbox sizes. Hiri’s CEO says that’s something they’re looking at but right now, they’re not there, either. Twenty-plus years since I began using Eudora and no one has thought of doing this, and putting the power of customization with the user.
   But when did this three-panel layout become the standard? I can trace this back to Outlook Express, bundled with Windows in the late 1990s, and, if I’m not mistaken, with Macs as well. I remember working with Macs and Outlook was standard. I found the layout limiting because you could only see a few emails in the table of contents at any given time, and I usually have hundreds of messages come in. I didn’t want to scroll, and in the pre-mouse-wheel environment of the 1990s, neither would you. Yet most people put up with this, and everyone seems to have followed Outlook Express’s layout since. It’s a standard, but only one foisted on people who couldn’t be bothered thinking about their real requirements. It wasn’t efficient, but it was free (or, I should say, the licence fee was included in the purchase of the OS or the computer).
   ‘It was free’ is also the reason Microsoft Word overtook WordPerfect as the standard word processor of the 1990s, and rivals that followed, such as Libre Office and Open Office, had to make sure that they included Word converters. I could never understand Word and again, my (basic) needs were simple. I wanted a word processor where the fonts and margins would stay as they were set till I told it otherwise. Word could never handle that, and, from what I can tell, still can’t. Yet people tolerated Word’s quirks, its random decisions to change font and margins on you. I shudder to think how many hours were wasted on people editing their documents—Word can’t even handle columns very easily (the trick was usually to type things in a single column, then reformat—so much for a WYSIWYG environment then). I remember using WordPerfect as a layout programme, using its Reveal Codes feature—it was that powerful, even in DOS. Footnoting remains a breeze with WordPerfect. But Word overtook WordPerfect, which went from number one to a tiny, niche player, supported by a few diehards like myself who care about ease of use and efficiency. Computers, to me, are tools that should be practical, and of course the UI should look good, because that aids practicality. Neither Outlook nor Word are efficient. On a similar note I always found Quattro Pro superior to Excel.
   With Mac OS X going to 64-bit programs and ending support for 32-bit there isn’t much choice out there; I’ve encountered Mac Eudora users who are running out of options; and WordPerfect hasn’t been updated for Mac users for years. To a large degree this answers why the Windows environment remains my choice for office work, with Mac and Linux supporting OSs. Someone who comes up with a Unicode-supporting word processor that has the ease of use of WordPerfect could be on to something.
   Then you begin thinking what else we put up with. I find people readily forget or forgive the bugs on Facebook, for example. I remember one Twitter conversation where a netizen claimed I encountered more Facebook bugs than anyone else. I highly doubt that, because her statement is down to short or unreliable memories. I seem to recall she claimed she had never experienced an outage—when in fact everyone on the planet did, and it was widely reported in the media at the time. My regular complaints about Facebook are to do with how the website fails to get the basics right after so many years. Few, I’m willing to bet, will remember that no one’s wall updated on January 1, 2012 if you lived east of the US Pacific time zone, because the staff at Facebook hadn’t figured out that different time zones existed. So we already know people put up with websites commonly that fail them; and we also know that privacy invasions don’t concern hundreds of millions, maybe even thousands of millions, of people, and the default settings are “good enough”.
   Keyboards wider than 40 cm are bad for you as you reach unnecessarily far for the mouse, yet most people tolerate 46 cm unless they’re using their laptops. Does this also explain the prevalence of Toyota Camrys, which one friend suggested was the car you bought if you wanted to ‘tell everyone you had given up on life’? It probably does explain the prevalence of automatic-transmission vehicles out there: when I polled my friends, the automatic–manual divide was 50–50, with many in the manual camp saying, ‘But I own an automatic, because I had no choice.’ If I didn’t have the luxury of a “spare car”, then I may well have wound up with something less than satisfactory—but I wasn’t going to part with tens of thousands of dollars and be pissed off each time I got behind the wheel. We don’t demand, or we don’t make our voices heard, so we get what vendors decide we want.
   Equally, you can ask why many media buyers always buy with the same magazines, not because it did their clients any good, but because they were safe bets that wouldn’t get them into trouble with conservative bosses. Maybe the path of least resistance might also explain why in many democracies, we wind up with two main parties that attract the most voters—spurred by convention which even some media buy into. (This also plays into mayoral elections!)
   Often we have ourselves to blame when we put up with inferior products, because we haven’t demanded anything better, or we don’t know anything better exists, or simply told people what we’d be happiest with. Or that the search for that product costs us in time and effort. Pandora has had, as far as I can fathom, no press coverage (partly, Brana tells me, by design, as they don’t want to deal with the traffic just yet; it’s understandable since there are hosting costs involved, and he’d have to pay for it should it get very popular).
   About the only place where we have been discerning seems to be television consumption. So many people subscribe to cable, satellite, Amazon Prime, or Netflix, and in so doing, support some excellent programming. Perhaps that is ultimately our priority as a species. We’re happy to be entertained—and that explains those of us who invest time in social networking, too. Anything for that hit of positivity, or that escapism as we let our minds drift.

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
Posted in business, cars, culture, design, internet, politics, publishing, technology, USA | 2 Comments »


Windows 10, with the BSOD-prone Creators fall update, is calming down

03.02.2018

I wonder if we have finally got there with Windows 10’s many BSOD crashes.
   Since my last post on the subject in late January, I have had a few more BSODs, but (knock on wood) things have been more stable for a few days. Then again, I haven’t pushed the computer quite as much. Here’s how the Reliability Monitor is looking:

Changes since my last post included adding lines to eudora.ini to switch Quicktime off, which seems to have stabilized that program, and brought the number of appcrash crash messages down.
   However, when I did get a BSOD a few days ago, it looked like this (again after using Explorer):

A post shared by Jack Yan 甄爵恩 (@jack.yan) on

   The memory dump revealed nothing new; it was the same as the one I saw when all this began (as far as I can make out).
   The big change seemed to have happened after I installed the Intel chipsets, and the number of crashes reduced from dozens to between seven and ten.
   I don’t think I have got to an absolute cure yet, but we are getting closer.
   The cumulative Windows update (KB4058258) released a couple of days ago may have helped, too—if it did, it showed that Microsoft had released a lemon with the fall Creators update and rushed to fix things. The number of fixes during the month of January alone suggested that they knew that the OS was iffy. That update was installed yesterday.

Tags: , , , , , , ,
Posted in technology | No Comments »


Windows Unreliability Monitor

27.01.2018

Microsoft should rename Windows’ Reliability Monitor to Unreliability Monitor.
   This isn’t too unusual for Windows 10, is it?

   I’ve put Oracle Virtualbox and Cyberlink Power2Go back on, because it’s becoming more apparent that Windows 10 is incompatible with my hard drives in certain circumstances. It’s always when a drive (including a phone set up as a drive) is accessed that the system BSODs. It may also be a USB incompatibility. To be on the safe side, I have unplugged one of the two external drives I use.
   The Microsoft technician has finally given up and asked I do a clean install. As if I have the time—the last time I did that was on an Imac: it took days to get all the OS X updates and the software up and running again. Bwv848 at Bleeping Computer is, like me, determined. I’ll do a memtest (their latest suggestion) when I get a chance.
   Just another day using Windows 10 then.

PS.: Since the post: as my settings window would not come up (another fault of Creators fall), I deleted everything out of C:\Users\[username]\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe. That was solved. I also went to Intel to download SetupChipset.exe. Not saying these are solutions to the original cause, and I was largely away from the computer for Sunday. However, I have a real suspicion that, because the computer often BSODs when Explorer (or something relying up on it) is open, there are hard-drive drivers that are failing despite, according to Device Manager, being up to date. One of the modules regularly affected is ntdll.dll, something the Reliability Monitor revealed.—JY

Tags: , , , , , , ,
Posted in technology, USA | 1 Comment »


Another program rendered incompatible with Windows 10’s fall Creators update

26.01.2018

It’s fast becoming apparent that Windows 10’s fall Creators update is a lemon, just like the original Windows 10.
   As those of you who have followed my posts know, my PC began BSODing multiple times daily, on average. There were brief interludes (it went for three days without a BSOD once, and yesterday it only BSODed once) but these (now) anomalies don’t really diminish my ‘three to six per day’ claim I made earlier by much.
   And it’s all to do with drivers. I won’t repeat earlier posts but the result was that drivers that came with Mozy, McAfee, Malwarebytes and Oracle Virtualbox caused these. In Mozy’s case, it was an old one. Same with McAfee, the remnants of a program that even their removal tool could not take out. Malwarebytes didn’t even show up in the installed programs’ list, and required another program. In Virtualbox’s case, there were both old and new drivers. They all had to be removed, in most cases manually, because removal procedures don’t seem to take them out. This is a failing, I believe.
   But with all these drivers gone, I still had a BSOD this morning. Four before lunch. The culprit this time was a CLVirtualDrive.sys driver that came with Cyberlink Power2Go, which came bundled when I replaced by DVD burner last year.
   And Cyberlink knows something is wrong with this driver. On December 13, two days after I began getting BSODs, it issued a patch for its latest version. Of course, it leaves those of us with older versions in the lurch, and I was surprised to find that the one it had issued for mine (years old) wouldn’t even run because I was on a bundled OEM edition.
   I’m crying foul. If your program is causing BSODs, then I feel it’s your responsibility to help us out. It shouldn’t matter if it’s a trial version, because this is a window into your business. This signals that Cyberlink doesn’t really want to offer a simple download to prevent users from losing hours each day to fixing their computers, even when they’re partly to blame for the problems.
   Let me say this publicly now: if any of our fonts cause system crashes like this, contact me and I will provide you with fresh copies with which you can upgrade your computer.
   I’m removing Power2Go as I write. It’s superfluous anyway: I only use it because it came as part of the bundle. Windows’ default burning works well enough for me.
   But there’s one thing that Cyberlink’s pages have confirmed: the fall Creators update has problems and it seems to me that it is incompatible with many earlier Windows drivers. We can lay a lot of these problems at Microsoft’s feet. Indeed, based on my experience, you could go far as to say that Windows 10 is now incompatible with many Windows programs.
   That’s all well and good if you have a new computer and the latest software, but what of those of us with older ones who will, invariably, have older drivers or upgraded from older systems?
   Are we now reaching an era where computing is divided between the haves and have-nots? It’s not as though decent new computers at the shops have got any cheaper of late.

Next part: click here.

Tags: , , , , , , , , ,
Posted in technology, USA | 2 Comments »