Posts tagged ‘technology’


Payoneer frustrates and sends you round in circles

08.10.2020

I can safely say that I wouldn’t choose Payoneer as a payment service. As I told in their forums today as a last resort, after already spending hours (in the plural!) on this.

This has been deeply frustrating and here I am telling the story for the fifth time, since Payoneer stores none of my requests in the support centre.
   Today I received an email saying a payment was coming from a company that I work with. The problem: the bank account on file is out of date.
   There is no way I can make any changes.
   You may think that I can go to the settings on my account and do the edits there, but this particular account is not recorded there. So how can I remove or correct an account that is not even shown on the Payoneer website?
   No matter which option you select from payoneer.custhelp.com, you’ll get an automated response that is completely useless and irrelevant.
   The emails read, ‘If this response does not resolve your issue, visiting our Support Center is the fastest way to find a resolution,’ which is a complete and utter lie, since you cannot file a single support request. After you’ve typed out your story for the umpteenth time, support never receives a thing. You just get another automated email with useless information. When you look under ‘My requests’, you find that Payoneer never recorded what you wrote. This must be the quietest support centre in the world.
   When clicking on the link when the website’s advice is useless, you get a 404 that reads, ‘This site has been disabled for the time being.’
   They keep sending me to pages that I have already seen and can do nothing with. This has been the worst payment website I have ever had to deal with, as they keep sending you round in circles and nothing ever gets resolved. It’s out of sheer desperation I’m on a public forum in the hope someone knows how to do this.

   I’m not kidding about their website. Here are some fun pages it’s led me to in order to resolve my query.


   I’d like our money, please.

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Posted in internet, technology | No Comments »


Two big reasons not to use Gmail

03.10.2020

I was absolutely shocked to learn this is how Gmail works.

   As you’ll read in the thread, this has been confirmed by other Gmail users.
   That should rule out ever using Gmail for secure communications. Not that you should be using a service like that for anything important, but the fact is Gmail has become ubiquitous, and I believe a lot of people don’t know any better.
   Just imagine being able to receive some emails meant for your rival by signing up to an address that varies from it by a full stop or period.
   Secondly, we’ve noticed a large amount of spam where we can trace (via Spamcop) the origins back to Gmail. Oftentimes they have Gmail reply addresses, as in the case of 419 scams (where they may use another ISP or email service with a “sacrificial” address to send them). Why would you risk being among that lot?
   Add this to the massive list of shortcomings already detailed here and elsewhere and you have a totally unreliable platform that doesn’t really give a toss. They didn’t care when they removed my friend’s blog in 2009 and then obstructed any attempt to get it back, until a product manager became involved. They didn’t care when their website blacklisting service libelled clean sites in 2013, telling people not to visit them or link to them. And they don’t care now.
   There really is no reason to use Gmail. You’ll risk your emails going to someone else with a similar address, and you’ll be among the company of unethical actors. I can truly say that if Gmail weren’t this ubiquitous, and used by so many friends, I’d just set up a rule on our server and block the lot.

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Posted in business, internet, technology, USA | 3 Comments »


Google’s knowledge panels: they don’t know how to give access to a verified user

08.09.2020

After my last post, it seemed fair to give Google a chance to respond. I filed some feedback with them, and, surprisingly, I got a reply. But then I was taken around in circles, again, just like in 2009, though the respondents aren’t arseholes like ‘Chuck’ all those years ago.

I clicked to claim this knowledge panel. You send me a verification. In that verification you have ‘Review info’. It’s just a blue box. I can’t click on it or do anything with it. Then when I go to the page to publish on Google Search, you tell me my address doesn’t have permission. I can’t remember how I got there, but you also show me another window saying someone is already managing my company on Google. That can’t be so as I’m the only person logged in via the Search Console and you verified that I was the right person.

   Google’s first response (links removed):

Hello Jack,

Thank you for contacting us.
   You are currently the verified owner of the knowledge panel entity “Lucire”. If you don’t see “Suggest an edit” option at the top of your knowledge panel, please confirm that you’re logged in to a Google account that was used for the verification. Also, check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.
   If this issue still persists, please send us the following so that we can investigate further, examples of these images are attached:

  • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
  • A screenshot of your “Web & App Activity” page.
  •    Also, we’re hoping to bring more features to you in the future. Unfortunately, Posts on Google is not open to every entity at this time.

    Regards,
    Jay
    Google Search support team

       It would be rude not to comply.

    Hi Jay:

    I really appreciate your reply. In the past, whenever I’ve contacted Google, I get radio silence, so I’m really happy you’re there.
       I signed in as me but there’s no ‘Suggest an edit’. I fail on the first hurdle, actually, as I believe I had turned my web activity off a while ago. Unfortunately, there’s no way for me to turn it back on or to access the first link you gave me.
       I have a Gmail with a school I work with. Even though I’m logged in with [redacted], the verified address, I get prompted to log in with my school address when I hit your first link. I switch accounts, which is the logical thing to do, and log in again. Except the site prompts me to log in with my school address. It’s a never-ending loop.
       Hopefully the attached screenshots will help with troubleshooting or to find out what I’m doing wrong.
       The browser is Opera, which is Chromium-based, and it has no privacy settings or blocked cookies that might prevent me from accessing Google.

    Thank you,

    Kind regards,

    Jack


    Above: This is the knowledge panel screenshot Google keeps asking me for. I’m logged in, with the verified address, and there’s no ‘Suggest an edit’ as they claim. That’s actually why I contacted them—because I’m literate and I’ve already read their instructions, which are either wrong, or I’m encountering something unexpected on their systems.





    Above: What happens when I click on Google’s web and app activity link that their reps send me. It asks me to verify my email but it’s the wrong address (this is the school one). I click ‘Next’ and get to the second screen, where I can choose the address that Google confirmed was the verified address, and the one used for its own search console. Notice the verified address has a green circle with a J inside it, just like in the top image. I then get taken to the third screen, but note that I have not been logged in. I sign in again. And guess what? We’re back to square one.

       This is where it starts to go awry, because despite a really good start from Jay, who confirmed that my regular address was the one that was verified to edit Lucire’s knowledge panel, I next receive this.

    Hello Jack,

    If you got your Google Account through work or school, you might need to contact your administrator to turn on the Web & App Activity additional service for your organization.
       If this issue still persists, please send us the following so that we can investigate further, examples of these images are attached:

  • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
  • A screenshot of your “Web & App Activity” page.
  •    Also, please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.

    Regards,
    Jay
    Google Search support team

       I fired this off in reply to Jay.

    Hi Jay:

    Thank you. A couple of things here.
       The school account has nothing to do with this. I’m just saying that your server keeps defaulting to the school account and every time I log in with the correct verified account, it logs me straight out again. Every time I switch to the correct account, your system doesn’t like it.
       You already have the screenshots. I already sent the screenshot with the knowledge panel. I have re-attached it. This is logged in with the correct, verified account, the one that’s used for the search console, and the one that was used to claim the knowledge panel.
       As explained, your server will not let me in to get a screenshot of the web and activity page.
       I am logged into the correct account.
       As explained, you will not let me get to the web and activity page in order to get a screenshot.

    Kind regards,

    Jack

       Jay wasn’t the only one on my case. Tanvi sent me something even more left-field.

    Hello Jack,

    As informed please, you might need to contact your administrator to turn on the Web & App Activity additional service for your organization.
       Also, please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin.
       If this issue still persists, please send us the following so that we can investigate further, as per attached image format:

    • A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner); and
    • A screenshot of your “Web & App Activity” page.

    Regards,
    Tanvi
    Google Search support team

       Notice how they keep asking for the knowledge panel screenshot, and I keep sending it, but no one cares.
       And they keep wanting this web and app activity page, which they won’t let me access. My response to Tanvi:

    Hi Tanvi:

    I am the administrator for my organization. There is no one else.
       I am logged in to the account used for verification.
       As explained, I cannot access the web and app activity page. Every time I do, you log me off.
       I do not know what a G Suite is.
       I re-attach for the third time the knowledge panel.
       I cannot make a screenshot of my web and app activity page because you will not allow me access to it.

    Kind regards,

    Jack

       They just need to check their own records to find I am the only person registered to look after Lucire, and if I’m not, then their security holes are pretty damned massive. But doing something logical like that might cut to the chase too quickly, and we know from 2009 that Google likes giving you the run-around. I don’t know who teaches them customer service but I bet it’s the English.
       They keep asking for a web activity page that their own systems won’t let me access.
       I think we can realistically chalk this one up to another failed Google service. I hope they can get it cleared up, as the knowledge panel is Wikipedia-based and, therefore, not accurate. While I don’t use Google, I know the majority of people do. I’ll continue being as nice as I can, as I want to see this fixed, but somehow I don’t think it will be remedied any time soon. The folks on the frontline won’t understand why their systems cannot accept that one person has two separate email addresses and two separate Google accounts, one linked to each. You’d think I was the first person ever to have two email addresses, just like Marty McFly telling his uncle that he has two television sets in 1955.

    PS.: It just gets nuttier. Just because you keep asking the same things doesn’t mean the answers will change.

    Hello Jack,

    Thanks for proving screenshot but please provide screenshots as per attachment only.
       Please confirm that you’re logged in to a Google account that was used for the verification and check that your Web and App activity is turned on.
       To get access to your suggest and edit, please contact your G-Suite Admin. If you are using a G Suite account, turn on the Web & App Activity settings in G Suite Admin. To know more about G Suite please look into G suite Help Center.

    Regards,
    Tanvi
    Google Search support team

       Here you go, Tanvi. We can keep going around in circles and your firm will look more and more useless.

    Hi Tanvi:

    I have provided screenshots as attachments. I don’t know any other way to send you screenshots.
       Again: I am logged in to the correct Google account and it was the one used for verification.
       Again: I do not know if web and app activity is turned on because you will not let me access it.
       There is no G Suite. I am not using a G Suite. I am the only person authorized to deal with this. I am the admin.
       Please check your records. You will find that there is no one else authorized to deal with this matter. Mine is the only account that deals with the search console and it is the only account verified to edit the knowledge panel.

    Kind regards,

    Jack

    P.PS.: September 10. Where did we get up to? I forget, because the same thing keeps happening. It’s Groundhog Day at Google.
       Right, it’s back to Jay.

    Hello Jack,

    The screenshot that you have provided is not in the correct format, please resend the following screenshot in correct format so that we can investigate further, example of the image is attached:
    A screenshot of your knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner). Please refer to the attached screenshot.

    Regards,
    Jay
    Google Search support team

       Fair enough. Jay included a screenshot of exactly what he wanted. I send this to Jay. (It makes no difference. See below.)

    Hi Jay:

    I wasn’t sure what you meant by correct format but the screenshot helps. Please find that attached.

    Kind regards,

    Jack

       SaiKumar is now on the case. He’s got what I sent to Jay.

    Hi Jack,

    Thank you for providing the screenshots.

    Could you now please try the following and let us know if anything has changed? If not, please send screenshots.

  • Incognito mode
  • Mobile device
  • Different web browser
  • A screenshot of your “Web & App Activity” page (please make sure that your verified email/Google account name is visible at the top right-hand corner).

    Regards,
    SaiKumar
    Google Search support team

       This seems pretty reasonable.

    Hi SaiKumar:

    I’ve attached what I see in incognito mode. I’ve also attached the same screenshots using a fresh copy of Edge instead of Opera.
       I can’t help you on a mobile device, sorry. It’s not something I’m prepared to use.
       As discussed, Google will not let me access the web and activity page so I cannot supply a screenshot for you. What happens when I click on the link in your email is explained in my email sent on September 7 at 22.51 GMT.

    Kind regards,

    Jack

       How many times to I have to tell them that they won’t let me access the web and app activity page? They keep asking, I keep telling them I can’t access it, and they ask again.

    Hello Jack,

    Thank you for sharing screenshot.
       We need your a screenshot of your “Web & App Activity” page for our investigation. You are only providing screenshot of knowledge panel (please make sure that your verified email/Google account name is visible at the top right-hand corner).

    Regards,
    Tanvi
    Google Search support team

       At this point, I have my doubts if Google’s staff is even literate.

    Hi Tanvi:

    I don’t know how many times I have to tell you, Jay and Saikumar this, but I cannot give you a screenshot of the web and app activity page because your system will not let me access it. Please see my email from September 7, 22.51 GMT.
       I have already provided you with the correct screenshot from the knowledge panel page but here it is again, from two different browsers.

    Regards,

    Jack

       OK, I shouldn’t have sent Tanvi those SERP screenshots again, but what’s the bet she’ll come back and demand I send her the web and app activity page screen that they won’t let me access?

    P.P.PS.: This feels like the final email for now.

    Hello,

    Thank you for contacting us. We are looking into this. We will get back to you as soon as possible.

    Regards,
    Tanvi
    Google Search support team

    I thanked her and I think we can leave it there for the next few years.

    P.P.P.PS.: I actually got a reply (September 12, 21.56 GMT). Links removed because I can’t be bothered making them active.

    Hi Jack,

    Thank you for patiently waiting while we looked into the query for you.

    We would request you to try to claim the knowledge panel using a different Google account. If you don’t have one, then create a Google account. Once you create a Google Account, use the email address to add it in the account. Please follow these steps in order to add users to your account:

  • Visit https://www.google.com/search/contributions/manage
  • Under “Add people to this account”, click Start now.
  • If you need to switch accounts, use the dropdown menu next to your profile image to select the account you want to manage.
  • Click Add new user.
  • Enter the Google email address of your new user.
  • Choose whether the user gets manager permissions. To grant manager permissions, move the toggle to the right.
  • Click Invite.
  • You can set different permission levels for users:

  • Manager: Can suggest changes to the knowledge panel, and add or remove users.
  • Owner: The primary user on the account, and has the same permissions as managers.
  • Contributor: Can suggest changes to the knowledge panel.
  • You can read more about updating users here.
    Regards,
    Aghrajit
    Google Search support team

    I followed his instructions as they seemed pretty reasonable but, as it’s Google, they’re not really supposed to work.

    Hi Aghrajit:

    Thank you for your detailed instructions. I have followed them, added my other Google account [redacted], and invited myself as a manager.
       I received the Google confirmation and clicked on ‘Get started’.
       However, there is no link to allow me to claim the knowledge panel, just a link to give general feedback, as though I were a regular user. I don’t have any additional privileges.
       Please find the resulting screenshots attached.

    Kind regards,

    Jack

       I think they need to face the fact that their knowledge panels don’t work as advertised, a bit like how their blog review process didn’t work as advertised, or how their anti-malware warnings didn’t clear as advertised, or how their Ads Preferences Manager didn’t work as advertised, etc. Remember, this is the company that didn’t even know where the White House was in Google Earth—and it was version five when I discovered this!

    P.P.P.P.PS.: September 13, another Googler, who’s trying to be helpful.

    Hello Jack,

    Thank you for contacting us.

    Please confirm if you are using a G-Suite account. If yes you need to follow the correct steps to turn your Web & App Activity on at an administrator level. Please contact your G suite administrator or system administrator and let him know about it. Please follow the below steps so that Web & App Activity is correctly turned on. Try this with the new email you have added and let us know if you are facing the same issue.

    Web & App Activity settings in G Suite Admin.

    Regards,
    Abdul
    Google Search support team

       At this point, it was getting ridiculous, even though Abdul was being pretty nice about it all. I replied on the 17th:

    Hi Abdul:

    Thank you. I know my main address [redacted] is not part of any G Suite. I don’t know if [my school email address] is. Is there a way you can tell me if it is?
       I doubt that I would be given more privileges than the address currently has because it’s not meant to be used for non-school purposes, and as a board member of that school, it would be inappropriate for me to ask the admin.
       I only used this address as it’s the one that Google kept insisting I log in to (see screenshots of September 7), as it refused to let me log in on any other account.
       I know your next piece of advice will be to create a new account to see if it could be added to manage my contributions, as Aghrajit suggested, but I’m unwilling to start yet another presence on Google, which has more than enough information on me. Three identities seem like overkill.
       Is there no way to simply allow me to log in with the very address [redacted] you verified? I feel we are getting further and further away from the original purpose of this thread, which was to allow me to edit a knowledge panel using an email address that Google confirmed.

    Kindest regards,

    Jack

       Sivaram replied:

    Hello,

    Thank you for contacting us.

    We are looking into this. We will get back to you as soon as possible.

    Regards,
    Sivaram
    Google Search support team

    I’m not certain if I’ll update this post. I think I’ve made my point: that things at Google can be half-baked. At least this isn’t deceptive in the way the Ads’ Preferences’ Manager was so many years ago.

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    Posted in internet, publishing, technology, USA | No Comments »


    Thoughts shared on Big Tech

    28.08.2020


    Tip of the iceberg. Something happening with greater frequency: I can highlight ‘Répondez’ or ‘Write a reply’ in Facebook’s comment boxes, but I can’t actually comment or type in them. But I can make graphics outside of Facebook and paste them in. This was a bug I used to see perhaps once a year, but now it’s every time I go on (a few times a week).

    It’s interesting to note that someone as noted as Doc Searls encountered a Facebook bug, which prompted me to comment with the below.

    Few things work on this site now. I’ve frequently been unable to share since I joined in 2007. Every now and then I can’t like things, and regularly, Facebook removes the choices of hearts, sad face, angry face, etc. If I type a link, Facebook sometimes appends some letters from the status update to the end of it, so when it generates a preview, that results in a 404. Every now and then, with increasing frequency, whatever I type into a status update appears in all caps and bold type (and no, I don’t have caps lock on). On almost all groups I see three posts—nothing older. Notifications and messages fail to load over 90 per cent of the time. Often I cannot comment, but I can highlight the words ‘Write a comment’, so I have to resort to making an image featuring text and paste it in the comment box! I cannot see my advertising preferences: they have not loaded for the last few years, even if I leave the window open for an entire day while I am out (I only get a spinning wheel).
       I’m no tech, but as a layman what I see is a website disintegrating, with more and more bugs weighing it down. Above is what I experience now but if I go back over the years (especially when there was a Getsatisfaction forum), there were other bugs. I still remember when Facebook stopped working on the 1st of each month! But 2020 certainly marks the year when I get a whole bunch of bugs simultaneously.
       My theory has always been that Facebook’s resources are all spent hosting bots that there is nothing left for legitimate users!

       I didn’t even add that I can’t see any Facebook video now (they don’t play at all), and there’s no point posting Instagram links as, despite the two companies having the same parent, Facebook won’t show the image:

       As to the new look, I have very little confidence. When asked why I was switching back to the classic template, something which will be impossible soon, I wrote (not that these schmucks will care):

    You can’t tag companies when editing text. You have to begin writing on a clean line, often retyping the post to do it. Waste of time, you’re making Facebook less and less relevant.
       When looking at groups people in a group queue have joined, you can’t see as many, which makes it harder for group admins to detect fake accounts (as you guys are pretty useless at doing it).

       When a friend (a person of colour in the US) wondered why she was seeing a lot of attacks against the Republican National Convention and none against the Democrats’, even though she is apolitical, I responded (inter alia):

    Facebook has plenty of ex-staff and insiders who point out it will always amp up things to get people upset or outraged, as scientifically—thanks to the work of Professor Fogg at Stanford—people engage more with these. Armed with what they have collected, the algorithms will make a call one way or another to ensure they show you things that will provoke a reaction. As the algorithms have been designed predominantly by white American men (and I know: not all white American men fit into this), I really believe they won’t take in the experiences of people of colour like us, and arguably they won’t understand the international nature of your work. For instance, Facebook used to stop working on the 1st of each month, as our walls would freeze on the 30th or 31st. We would have to wait till it was the 1st in California, which meant in our summer, we would have to wait 21 hours each month for Facebook to work normally. These folks aren’t smart when it comes to “outside California”, let alone outside the US.

       To confirm my theory, I looked on my wall and was being fed multiple posts by a Facebook friend I barely knew—someone whose request I must have accepted over a decade ago, with whom I have had no interaction. He is an American, and was dismissing the protests and the existence of racism in his country. Why would Facebook show me that of the 2,300 people I am connected to? Simple: to provoke a reaction. These were views contrary to what I believe in, and it probably gathered that. It’s no longer about being connected to your friends—and hasn’t been for a long time. It’s the outrage machine, where they want you to fight.
       And this is me, someone who no longer goes on there for personal stuff, still encountering bugs and its ongoing negativity like there was no tomorrow.
       I stand by my saying that Mark Zuckerberg is a compulsive liar on Radio New Zealand National on Tuesday in the ‘I’ve Been Thinking’ slot before The Panel, where yours truly made his début as a panellist. (Prior to that I called in as a guest, once in 2010, and once in 2020.) Facebook is a site that now does more harm than good.

       Finally, I will leave you with this gem (every now and then I come up with one) from Twitter:

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    Posted in business, culture, internet, media, New Zealand, politics, technology, USA, Wellington | No Comments »


    Reaching the end of Facebook

    05.08.2020

    With the new season of Alarm für Cobra 11: die Autobahnpolizei nearly upon us, I decided I’d pop into my Facebook group (I’m still an admin) to see what had been happening. I’ve been there a few times this week and I have discovered some of the site’s latest features.
       Groups: these now have three posts. That’s it. Three. It doesn’t matter how long they have been running, Facebook doesn’t want you to be bothered by history or anything so stupid. Therefore, after the third post (fourth if you’ve just posted something), you’ve reached the end. Saves heaps on the server bills, since I guess they’re not as rich as they would have us believe.
       (This bug has been around for years but now it’s the norm, so maybe they eventually figured out it was a cost-saving feature.)


    On groups: welcome to the end of Facebook. This is the last post.

       Comments: don’t be silly, you shouldn’t be able to comment. This is a great way for Facebook to cut down on dialogue, because they can then just propagate nonsense before an election. We know where Zuck’s biases are, so they want to be a broadcaster and publisher. You can select the word ‘Reply’ in the reply box, you just can’t type in it. (Again, an old bug, but it looks like it’s a feature. I’m still able to like things, although on many previous occasions over the last decade or more that feature was blocked to me.)


    Commenting: they let me have one reply, but replying to someone who has replied to you? Forget it, it’s impossible.


    In the reply box, you can highlight ‘Reply’ but you can’t type in there. That would be too much to ask.

       Notifications: these never load, had haven’t done for a long time. Remember the ad preferences’ page? They don’t load, either, so Facebook has now extended the “circle” to notifications. If you don’t see notifications, you won’t need to continue a thread—not that you could, anyway, since they don’t let you comment.


    If you knew what your notifications were, you might stay longer and post stuff that makes sense. No, Facebook is for people who want to spread falsehoods among themselves. You have no place here.

       Messages: why not roll out the same spinning circle here, too? They should never load, either, because, frankly, email is far more efficient and everyone should just give up on using Facebook’s messaging service.


    Time to go back to email: if you were ever silly enough to rely on Facebook for messaging, then you’re out of luck.

       I once thought that I encountered bugs on Facebook because I was a heavy user, but as I haven’t even touched my wall since 2017, this cannot be the reason. I also used to say their databases were ‘shot to hell’, which could be the case. And I still firmly believe I encounter errors because I’m more observant than most people. Remember, as Zuck’s friend Donald Trump says, if you do more testing, you’ll find more cases.
       I’ve even found the “end” of Instagram, at the point where nothing will show any more.


    The end of Instagram: when you can find the limit to the service.


    No one’s posting much these days. In the early 2010s, there’d be no way I’d ever get to see the end of my friends’ updates.

       Solution: don’t use Facebook. And definitely don’t entrust them with your personal data, including your photos—even if you trust them, they’ll potentially get lost. From what I can tell, the site’s increasing inability to cope suggests that its own technology might fail them before the US government even gets a chance to regulate! And—the above topics aside—it may be time to regulate Facebook and pull in the reins.

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    Posted in internet, politics, technology, USA | No Comments »


    Switching to a Chinese OS solves another Instagram bug

    25.06.2020

    Whaddya know? Uploading an Instagram video with an Android 7-based phone is fine if it’s on a Chinese OS and not a western one.
       This was a bug I wrote about nearly two years ago, and I wasn’t alone. Others had difficulties with their Android 7 phones with getting Instagram videos to play smoothly: the frame rate was incredibly poor. The general solution posted then was to upgrade to Android 8.
       I never did that. Instead I would Bluetooth the files over to my old Meizu M2 Note (running Android 5), and upload to Instagram through that. It wasn’t efficient, and soon afterwards I stopped. By 2020 I gave up Instagramming regularly altogether.
       With my switch over to a Meizu Chinese OS (Flyme 8.0.0.0A, which on the M6 Note is still Android 7-based) earlier this week, I uploaded one video and it appears to be perfectly fine.

       So all those who wrote on to Reddit and elsewhere with their Android 7 problems, this could be a solution—though I know it won’t appeal to those who aren’t familiar with the Chinese language and would rather not get lost on their own phones. Those who managed to upgrade their OSs have likely already done so.

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    After 18 months, some progress on the Meizu M6 Note

    23.06.2020

    That was an interesting day in cellphone land. I collected the Meizu M6 Note from PB last Friday and switched it on for the first time in the small hours of Tuesday.
       I originally wasn’t pleased. I had paid NZ$80 for a warranty repair (there is provision under the Consumer Guarantees Act 1993 in some circumstances) and was told at the service counter that all that was performed was a factory reset, followed by a week’s testing. In other words, what I had originally done, twice, before bringing the phone in. I replied that that was not going to work, and was told by the PB rep that maybe I shouldn’t have so many apps open. Conclusion: a newer phone is far less capable than an older one.
       But he wasn’t the technician, and as I discovered, Joe had done more than a mere factory reset. When I switched the phone on, it was back to square one, like the day I bought it, complete with Google spyware. I wasn’t thrilled about this, but it suggested to me that the ROM had been flashed back to the beginning.
       Meizu’s factory resets don’t take you right back to factory settings, not if you had rooted the phone and removed all the Google junk.
       To his credit, this was a logical thing to do. However, within 10 minutes it developed a fault again. The settings’ menu would not stay open, and crap out immediately, a bit like what the camera, browser, and gallery had done at different times. All I had done up to this point was allow some of the apps to update, and God knows what Google was doing in the background as messages for Play and other programs flashed up in the header. The OS wanted to update as well, so I let it, hoping it would get past the bug. It didn’t.
       So far, everything was playing out exactly as I had predicted, and I thought I would have to head to PB and point out that I was taking them up on the three months they guarantee their service. And the phone was warranted till December 2020 anyway. Give me my money back, and you can deal with Meizu for selling a lemon.
       However, I decided I would at least try for the umpteenth time to download the Chinese OS, and install it. Why not? Joe had given me a perfect opportunity to give this another shot, and the phone appeared unrooted. The download was painfully slow (I did the same operation on my older Meizu M2 Note out of curiosity, and it downloaded its OS update at three to four times the speed—can we blame Google for slowing the newer phone down?) but eventually it got there. The first attempt failed, as it had done countless times before. This was something that had never worked in the multiple times I had tried it over the last 18 months, and I had drawn the conclusion that Meizu had somehow locked this foreign-market phone from accepting Chinese OSs.
       I tried again.
       And it worked. A fluke? A one-off? Who knows? I always thought that in theory, it could be done, but the practice was entirely different.
       It took a while, but I was astonished as the phone went through its motions and installed Flyme 8.0.0.0A, killing all the Google spyware, and giving me the modern equivalent of the Meizu M2 Note from 2016 that I had sourced on Ebay from a Chinese vendor.
       I may be speaking too soon, but the settings’ bug disappeared, the apps run more smoothly, and as far as I can tell, there is no record of the phone having been rooted. I had a bunch of the APKs from the last reset on the SD card, so on they went.
       Meizu synced all contacts and SMSs once I had logged in, but there was one really annoying thing here: nothing from the period I was running the western version of the phone appeared. The messages prior to December 2018 synced, plus those from the M2 Note during June while the M6 was being serviced.
       It appears that the western versions of these apps are half-baked, and offer nothing like the Chinese versions.
       With any luck, the bugs will not resurface—if they don’t, then it means that the read–write issues are also unique to the western version of the M6 Note.
       I’ve spent parts of today familiarizing myself with the new software. There are some improvements in presentation and functionality, while a few things appear to have retrograded; but overall, this is what I expect with a phone that’s two years newer. There should be some kind of advance (even little things like animated wallpapers), and with the western version, other than processor speed and battery life, there had not been. It was 2016 tech. Even the OS that the phone came back with was mid-decade. This is what the western editions are: out of date.
       The only oddity with the new Chinese Flyme was the inability to find the Chinese version of Weibo through Meizu’s own Chinese app store—only the foreign ones showed up on my search, even though the descriptions were all in simplified Chinese.
       These mightn’t have been the developments that Joe at PB expected but if things remain trouble-free, that NZ$80 was well worth spending to get a phone which, for the first time in its life, feels new. The other lesson here is to avoid western-market phones if you don’t find the Chinese language odd. I had already made enquiries to two Aliexpress sellers to make sure that they could sell me a non-western phone, ready to upgrade. Hopefully that won’t need to happen.
       Next week: let’s see if I can shoot some video and have that save without killing the gallery, the bug that kicked all of this off.

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    Posted in business, China, design, New Zealand, technology, Wellington | 1 Comment »


    Cellphone saga update: back to the past

    28.05.2020

    Off to PB. The M6 Note was under warranty after all, so it’s now with PB Technologies’ service department in Wellington, after I explained it could have trouble doing read–write operations and the tech saw the camera and gallery hang (usually they just shut themselves down). I paid over NZ$400 for the phone including GST, and fortunately for me, I’m only 17 months in to my ownership. (You may think NZ$400 is cheap, but I don’t.)
       However, before I committed it to service, I had to find a way to get the old M2 Note going. I explained to one of the phone sales’ crew at PB my predicament: despite buying new chargers and cables, the only way to charge the phone was to drive to Johnsonville where it was last “serviced”. And, as usual, here’s the kicker: he plugged it in to his nearest micro USB charger and it fed it with juice, instantly. He said it was the cheapest charger they had in store. It also turned on immediately for him, whereas I’ve never been able to get it going—remember, there are only three buttons here, and I have tried them all. ‘You have 86 per cent charge,’ he said—back home it showed nil, refusing to turn on because the charge was non-existent. Your guess is as good as mine over this.
       The really great thing here is that everyone believed me. I guess these techs have been around enough to know that devices are illogical things, and that the customer isn’t bullshitting you, but more at a wit’s end when they come in with a fault. He sold me a new charger (NZ$18), which worked. Of course, charging it on the cable that fed the M6 Note doesn’t work: it says it’s charging, and the percentage keeps dropping. Again, your guess is as good as mine over this.
       Tonight it’s getting fed the new Adata cable, which took it to 100 per cent earlier tonight.
       Up side: how nice to have my old phone back, with Chinese apps that work and look good. Down side: my goodness, a four-year-old phone is slow. I didn’t think the M6 Note was that flash when I got it at the end of 2018, but after 17 months, I got used to it and find the M2’s processing lagging. The battery isn’t lasting anywhere near what it used to, either.
       I originally needed the M6 in a pinch, as at the time Dad was heading into hospital and I couldn’t risk being out of contact. The M2’s screen had vertical lines going through after a drop, rendering things difficult to read—and what if I couldn’t swipe to answer? The M6 wouldn’t have been my immediate choice: I would have preferred to have researched and found a Chinese-spec phone, even if every vendor online, even Chinese ones, touted their western-spec ones.
       If PB fixes the issue, great. But if not, then I may defect to Xiaomi at this rate. Meizu cares less and less about export sales these days, and there appear to be some vendors who can sell a Chinese-spec phone out there. The newer phone was also buggier: whether that was down to it being a western version, I don’t know. The M6 Note didn’t represent the rosiest of moments, certainly not for Dad, so I’m not wedded to it getting back to full health. Let’s see how they go next week, but at least I now have a cellphone that rings again—one’s only concern is how much charge it holds.

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    The latest phone factory reset was good for eight days

    24.05.2020

    It looks like this latest phone reset lasted all of eight days, as today, all the bugs returned, all indicating to me that the M6 Note has some sort of read–write error. PB has offered a link to file a report and asked that I drop phone and form in to their Wellington store, but I may call to double check that it is under warranty.
       If I do, I need to figure out a way to charge my old phone, since that’s been impossible since its “repair”. Go in with a phone that works in most respects other than a busted screen, come back with a phone that has a fixed screen but doesn’t charge, regardless of charger, except, of course, the one at their shop. If I can get it going, then that saves a few hundred dollars buying a replacement, which I’m loathe to do.
       There’s also one further option, to buy a new SD card, in case that is the culprit, but considering the phone has difficulty deleting files on its internal storage, I doubt very much that the card is at fault.
       I’ve already been chatting to an Aliexpress vendor in Shenzhen to confirm that they can sell me a new Meizu with Chinese spec, since I have zero desire to get another western-spec one that I have to root in order to remove the Google spyware. And if this M6 is any sign of what a western-market phone is like, then no thanks. I also need to do a lot more reading about the Note 9, the potential replacement, to check the frequencies and capabilities. With Meizu doing less and less outside China, decent information is harder to come by.
       I’ve done factory resets twice already this month, each time wasting hours replacing all the apps and settings. Since the resets have put me right anywhere from a day to eight days, then I don’t relish having to do one a third time, with the very real possibility the phone will conk out again. Amanda and I are back to having half a phone each: hers rings but you can’t talk into it; mine doesn’t ring but you can make outgoing calls.

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    Posted in China, New Zealand, technology, Wellington | 1 Comment »


    After you’ve gone through the brands you’ve heard of …

    23.05.2020


    The mouse quest continues. After going through all of PB’s listings and coming up short—nothing (at least with listed dimensions) matched or came close to the size and shape of the Microsoft Intellimouse 1.1—I returned to Aliexpress for another look.
       This Tecknet mouse might be the right one, but it’s hard to say till I try it out. For around NZ$20 we’ll soon know.
       I’ve bought mice from Guangdong vendors on Aliexpress before, and even have one I regularly take with me when I travel, but it doesn’t have the side buttons, which I’ve become accustomed to. When you’re spoiled, it’s hard to go back—even though I have three mice here without those extra buttons which might be totally adequate size- and shape-wise. I’ll report back when the new mouse arrives. Here’s hoping this will be large enough for my hands—and if it is, Tecknet could well get a lot of business from many of us in the same boat who don’t wish to subscribe to the current trend of tiny computer mice.

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    Posted in China, design, technology | No Comments »