If there’s one employee I can never fault at Telstra Clear, it’s Daniel Borgshammar, who has been following up my case with my corrupted custhelp.com profile on the Telstra Clear support site since day one. Unfortunately, Daniel has his hands tied. He contacts the people at Right Now, the owners of custhelp.com, and keeps […]
Read More… from Contacting Right Now (a misnomer of a company name)
Yet another contact Facebook-messaged me tonight to tell me that his email to me bounced. Sadly, I had to repeat the story of how emails from New Zealand now regularly bounce, that with at least one party we’ve had to resort to using the fax, and that, if he had a Hotmail or a Gmail, […]
While I still can’t get into TelstraClear’s support site, one tech has been responding to my feedback-form messages and following up—so I don’t have the difficulty of the telephone, where I have to start from scratch with people there. And, because Daniel Borgshammar at TelstraClear is a intelligent guy, he’s managed to get to […]
Read More… from Progress at TelstraClear; not sure if you could call it that at McAfee
Apologies to Daniel at TelstraClear for getting the full story detailed below, but if I don’t recount it, I’m going to continue getting the brick wall there. Essentially, the following email says, ‘Dear TelstraClear: please let me update my own tickets.’ Right now, and certainly since January, the company won’t let me. […]
Read More… from And now, another website that locks me out: TelstraClear
The bug I wrote about a few days ago that’s emerging when I use Autocade is now filed with Telstra Clear—and it’s been escalated. For years I would report various faults, including with Telstra Clear, and I would not be believed. What a difference now that I am believed. For around two years, […]
I am happy to say that Firefox 4 Release Candidate 1 is working smoothly with no crashes to date. It reminds me of, well, Firefox 3·0, before Mozilla started doing weird things to it and we had the multiple-crashing 3·5 and 3·6. Let’s hope this situation lasts. Meanwhile, the bugs I reported to the […]
I seem to be to computers what Frank Spencer is to life. Long-time readers will know that in 2009, Vox locked me out. We went round and round for months, with the company suggesting all sorts of solutions, usually putting the blame back on me or the ISP. I had tried logging in […]
Read More… from All I wanted to do was to say, ‘Thank you,’ to Telstra Clear
I think Telstra Clear’s Captcha for its Customer Zone is broken. I wish I took screen shots of each failed attempt now, since it’s kicked me off after five tries. But this one was intriguing. I never expected to see a quaint s, especially in a context as digital as a Captcha, in usage […]
Initially I was disappointed to lose the foreign channels on Ziln, the New Zealand service that was broadcasting DW-TV, TV5 Monde, al-Jazeera English, etc. When I wrote to them, one of its bosses replied—on Christmas Day! He explained to me that Ziln’s focus had changed to promoting New Zealand content, so if I knew […]
Last week, our company’s Nokia 2730 Classics arrived as part of a contract with Telstra Clear, of whom we’ve been a customer since the 1980s. They are a reminder of how technology is regressing. Remember that scene in Life on Mars, where Sam Tyler, or Samuel Santos in La chica de ayer, tells Annie […]