Posts tagged ‘Twitter’


The rise of the city brand

17.03.2010

I don’t have the other writers’ permission to show their side of this Facebook dialogue, but we had been chatting about growing the creative clusters here in Wellington as one of my mayoral policies.
   I wrote:

Mostly by focusing on growing creative clusters and taking a bigger slice of the cake. So it is not from technocratic ideas or the notion that we are liberating more of the economy, but by growing entrepreneurship. The city will take the most socially responsible, entrepreneurial start-ups and act as an agent to grow them (with an agreement that they remain in Wellington, of course) and create the capital flows to get them funded. I realize there is Grow Wellington already, but their ambit will be shifted.
   So, it’s economic growth from the bottom–up.

Then (italics added for this post):

The clusters have naturally formed but they can get so much stronger. If the city is being them, then there is no reason Wellington cannot become internationally known for them. I think in this last week I have shown that borders mean very little to me, and anyone who wants to be mayor in the 2010s needs to have a similar mindset. We are not competing just for national resources, but global ones; and by being part of the global community, we might start bridging more communities and getting some greater global understanding. The nation–state as it was understood in the 20th century is dying as a concept, and governments have only themselves to blame. Things are shifting to the individual–community level, and you are right, real things happen when it is people acting at the coal face. Those who distance themselves will not be equipped for this century.

   I wish I could claim I had some vision of the death of the nation–state years ago, but I hadn’t. It was something that dawned on me fairly recently, given the scepticism many people (not just in New Zealand) are having toward their national governments. There are many factors, from governmental misbehaviour to the simple fact of a very divergent population, but very importantly we have the rise of technologies that give rise to people power. We want to know that political leaders are one with the public, prepared to do their bidding.
   People are reclaiming their voices, prepared to tell those in authority what they think. Even without the authority, a few of you have told me what you think—good and bad. That’s the way it should be in a democracy—and if we truly believe people are equal. Finally, we are organizing ourselves into active groups more rapidly than before.
   Nation brands are harder to pull off because some marketers are failing to grasp the overall philosophy underlying their people. In New Zealand, we might accept the “100 per cent pure” ideal of our destination-branding campaign, but surely being a New Zealander is something far less clear—is the Kiwi spirit not in independence, innovation, team spirit and, once that team is formed, taking a punt? Very seldom do we see such unified efforts as the successful ‘Incredible India’, which must have changed perceptions of that Asian country more effectively than any nation branding campaign from the continent. It is, however, easier to understand the concept behind a city, and to gain agreement on its meaning.
   The other thing that is emerging in the 2010s is the rise of one-to-one communications across the planet. We might argue we have had this since the internet first dawned, and we can even trace this back to the first satellite TV links, but this is the decade that these ideas are mainstreaming and available to more people than ever before. Twitter is a wonderful example of the awareness of individuals and the death of national borders (which is why it is feared by certain dictatorial rĂ©gimes): suddenly we are in a community together, fighting everything from copyright law to commemorating the death of a woman during the Iranian election’s bloody aftermath.
   I am reminded of a seminal moment on the Phil Donahue show, where he linked his 1980s, Cold War-era audience via satellite with a similar group in the USSR, hosted by Vladimir Posner. There was a tense, icy moment till one of the Russians stated that if he could reach out across the airwaves and give his American counterpart a hug, he would. Humanity came through.
   Anti-Americanism is a very interesting concept, because the American national image has leaned regularly toward the negative. No more so than during the Cold War, in the USSR. Certain American corporations and lobby groups have a lot to answer for, so you don’t even need to travel back in time to find that hatred. How many times have we heard during the 2000–8 period, outside the United States, ‘I don’t mind the Americans, but I hate Bush’?
   I get plenty of strange looks for my preferring the -ize ending, being told that it was ‘American’ and, therefore, inferior and unsuitable for consumption in New Zealand. I simply point them to the authority I trained with in my work: the Concise Oxford Dictionary. For as long as I can remember, -ize is English and the first variant in that publication. My father’s 1950s’ edition and my 1989 one agree on this point. The use of -ise is French, and it only began coming in to English as a knee-jerk reaction against ‘American English’. But the “wisdom” prevails: if the Yanks (a term that some of my American friends find humorous, since in the US it only applies to a certain part of the population) use it, it must be bad. Look at the Ford Taurus.
   It is a trivial thing to argue about, but it is an example of how silly things get. I get dissed while half the population believe their Microsoft Word default spellcheck and write jewelry. By all means, oppose the technocratic abuse of workers wherever it comes from; oppose those lobby groups trying to wreak havoc on our private lives. If they happen to be in the US, direct your wrath at those groups via email or whatever means you have. On those areas the nation–state is not dead yet—not when we need central governments to safeguard our rights. Or when we need someone to root for in a football match. But for everyday matters, being against any one nation—and I have been accused of Japan-bashing (which, incidentally, I deny)—is futile, because we are now so much more aware of how much individuals in other countries are like us, thanks to all these social media.
   Once we start reducing the arguments down to individuals and groups, we begin taking the nation brand out of it. We begin liaising as a global community. For all the hard times I give Facebook, it has probably done more to give us a glimpse in to foreign countries as “just another place my friend lives in” than any travel show on TV. We begin understanding theirs are lives just like our own. We realize that not all Japanese eat whale meat or even care about it. We realize that many Iranians do not believe that their government has a mandate to govern. We realize some Sri Lankans believe their recent election was unfair. (It is, for instance, hard to imagine things getting more personal than when an arrested opposition leader’s daughter starts blogging.) When we reach out, we reach out to people, not to countries.
   Where is, then, our pride about where we live? I argue—as this whole ‘Wellywood’ sign dĂ©bĂącle has shown—that it resides at the city level. We have a far more homogeneous idea of what our cities stand for, and as we come together and choose to live in any one place, we take into our regard what we believe that city’s assets and image to be. Over time, it becomes a self-fulfilling prophecy. New Wellingtonians choose to make this their home because they see it either as the most creative city in the nation or they are fed up with the excesses of a more northern location. It is, as two of my friends who have left their Auckland home this year put it, ‘more cerebral’. While there have been city campaigns that have been botched—‘I Am Dunedin’ was met by plenty of criticism by Dunedinites—there is at least some understanding among citizens, who feel they need no slogan to unite them. (In Wellington, who has uttered ‘Absolutely positively’ in recent years?)
   So the 2010s are the time of city brands. At Medinge, my friend and colleague Philippe Mihailovich stressed that while ‘Made in China’ was naff, ‘Made in Shanghai’ had cachet. Over the weekend, I joked with one friend over poor French workmanship on the CitroĂ«n SM—though ‘Made in Paris’ would probably do quite well for fashion and fragrance (Philippe has more on this, too). Wellington deserves to be alongside the great cities of this world if we can show technological and creative leadership—and we get willing leadership prepared to understand just how we compare and compete at a global level. We already have the unity as we all understand who we are; we now need the voice.

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Posted in India, New Zealand, USA, Wellington, branding, business, culture, internet, leadership, marketing, politics, technology | 4 Comments »


More Buzz, a small buzz, and my real and virtual lives meet

22.02.2010

My friend Pete informs me of his Google Buzz experience, and it’s not positive, either.
   He is no stranger to technology and is more expert than I am on these matters. He had turned off Buzz, and was surprised to find that it was still taking his information and publishing it to his followers.
   His sister took a screen shot of what she saw on her screen, which is shown above. Notice at the top of the screen, it says that Pete is following her—even though by this time he had turned Buzz off. In Pete’s words: ‘I’ve now had to go into settings where there is a further option to disable it altogether and kill all your posts. I’m hoping that stops it!’
   I hope so, too!

If any of the old Voxers are still around reading this blog, I met up with Paikea (a nom-de-plume of one of my neighbours and friends on the old Vox blogging platform) on Sunday. It was a wonderful catch-up and it was as though we had been Real World 1·0 friends for years. Sometimes, blogs really do help you get into the mind of others so you know if you would hit it off or not.
   I look forward to meeting her husband in the near future, too, and we have exchanged phone numbers and emails. I wonder if Linda-Joy and her husband might be next, as they are nearby in Melbourne.

Finally for tonight, how about the above? These are the followers on one Twitter account (I have an inkling who it is, but it’s not my place to say so). If you want me to feel honoured and very flattered, then following HM Queen Rania al-Abdullah of Jordan, Shakira Ripoll, Sir Richard Branson and Gov Arnold Schwarzenegger immediately after me will do it. I am also in good company with my dear friend Manas Fuloria over in Gurgaon.

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Posted in India, New Zealand, business, culture, humour, internet, technology | 5 Comments »


The 10 types of Twitter account I am unlikely to follow back

21.02.2010

I’m getting fussier about whom I follow back these days on Twitter, and have noticed myself removing some people I followed.
   Initially, my rule on Twitter was to follow back only people I knew in the real world. Eventually, I opened that up and even went back among the following to include people I met online. Then, I chose people to follow based on whether they were real or fake and have to admit that a few clever Tweeters suckered me in to following some bots (which I remove whenever they are in my Tweetstream).
   Today, I’m afraid that even being human doesn’t necessarily have me following back. I now consider the subject and whether it’s among my interests. Or I consider the location. In other words, I might have entered into a fourth phase of my time on Twitter, where I don’t expect contact with all and sundry, just those whose interests align, or live in places I am in or am likely to be in.
   Being more geographically specific with social media is exactly what Stanley Moss predicted would be a major 2010 trend at his Medinge and, later, Sorbonne–CELSA presentations. I never gave it much thought till I realized I had been doing that myself for several months.
   So as we begin the New Year, there are some rules to those I do not follow.
   1. If your Tweetstream has any quotations from famous people in it—even one—forget it. A year ago, I might have followed you if you had some engagement with people and there was the odd quotation from Mark Twain or some other luminary interspersed with your conversations. Today, if you’re still using automated quotation programs, then I’m no longer interested. It seems either lazy or passĂ©, sorry.
   2. While Shelly Ryan, the spammer, has gone, anyone having as their first Tweet an invitation to their profile and hinting it could be adult will get a block from me.
   3. If the whole Tweetstream looks like a Twitter edition of my spam filter trash folder, you’re outta here. The teeth-whitening Tweet remains a dead giveaway. Also: anyone who repeats promotional Tweets can forget about getting me to follow back. And yes, I do scroll down the entire first page.
   4. There’s a grey area with any type of automated Tweet outnumbering manually written ones. I have followed some car magazine ones when they are automated, but I am not following back a Tweetstream about, say, Facebook, or a whole bunch of advice, no matter how well meaning it is. If I wanted to read self-help stuff, that is better coming from a book than in Tweet form.
   5. A huge disparity between those followed and the number following back. If you have followed 1,200 people and you have about three follow-backs, then that screams, ‘Spammer,’ to me. In borderline cases, I will see who you are following. If your list is filled with people who all seem to have the same name, then I will know you are a bot, and I will send a block request to Twitter. (Some of these bots will find humans to follow by using spidering techniques—sometimes it is obvious, and they will get a block, too.)
   6. Anyone who has more API-delivered Tweets than real ones will be far more likely to be ignored than they were in the past.
   7. Anyone whose Tweetstreams are made of re-Tweets nearly exclusively.
   8. Anyone who has plugged into a single site and is feeding their headlines out, using that method to make up their entire Twitter account. I have seen two that just take headlines from ReadWriteWeb and link to their articles. Duh, why don’t I just follow ReadWriteWeb directly? (Similarly, those who have taken a Google News feed are unlikely to get my attention.)
   9. Companies who I know have misbehaved, and this is usually personal. (I can think of one that has had a preemptive block from yours truly.)
   10. People whom I know are dicks in real life. (Fortunately, none have come knocking on my Twitter account, probably because they think I’m a dick.)
   Some of my choices sound harsh, and I don’t profess to following the above 100 per cent of the time. Very occasionally, I might see a friend who has started Tweeting, who has, in the few hours after setting up his account, filled it up with people he knew. Obviously, the following–follower disparity would not apply.
   Nor do I claim that I am more right than anyone else. Given there’s no right and wrong with how you follow back in Twitter, let’s just say, ‘It just is,’ rather than put a judgement on to it. It is each person’s decision on how they use the service and whom they’d like to follow.

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Posted in business, culture, internet, marketing, technology | No Comments »


As the 2010s dawn, there’s a vacuum on the internet

06.01.2010

Photo by Elliot TuckerRick Klau’s action today in restoring Vincent’s Social Media Consortium blog got me putting things into perspective.
   We know sites like Blogger and Vox are free, but what happens when they fail?
   Vox, the Six Apart blogging service, had been where I had put my personal posts—as well as a bunch of private ones inaccessible to the general public—for three years. I built up good friendships there, before social networking became everyday.
   Yet when that service failed, I went from Vox evangelist to someone who became acutely aware of the site’s failings. Those who dissed Vox months before I did, and whose complaints I thought little of, suddenly seemed to be visionaries.
   I don’t think things were handled brilliantly. While I was still there and keeping up my rate of complaints about their service being dodgy, I got replies. The minute I left, that was it.
   â€˜Phew, we don’t have to talk to that nut again.’
   All the claims about wanting to get to the bottom of the problem suddenly seemed insincere. And it’s worth noting that the bug I experienced—where a compose screen would take between 15 minutes and 48 hours to load—is still present.
   They had lost quite a few users, as I had noted, and it’s obviously something deep within their code.
   The damage had been done.
   Meanwhile, Google hasn’t exactly helped, either. While Vox had me pursuing its problems for six weeks, Google was damaging its brand for six months.
   When Vincent’s blog was first blocked in July, the company promised two-day reviews. These promises were all broken. I’m sure Vincent and I, and many other bloggers who contributed to the Social Media Consortium, would have loved to have known why. As it turned out, the blog’s reviewers agreed with the computer’s decision to render the blog inaccessible, and then to delete it altogether.
   By the time I got to the Google support forums to argue the case in November, there were more broken promises—as well as downright obstruction by someone who probably gets his kicks from it.
   It got me wondering: people who do things in Google’s name aren’t very intelligent, if they can’t grasp some of the basics of their role.
   They were also not particularly courteous or understanding.
   As the frustration grew, things in my world got un-Googled. My Firefox default search engines became Cuil or Bing. I shifted my blogs away, including this one, or simply stopped blogging at Blogger. (The Medinge Group’s press room went to Wordpress late last year.) While once upon a time I would recommend Vox, Blogger and Wordpress to people depending on their blogging needs, I would only now say, ‘Wordpress’.
   I never was sold on Gmail—and I notice friends are beginning to have problems with that service, including being locked out. People using Gmail to commit fraud and use Lucire’s name were allowed to continue to do so, even after we reported them. Even before this incident, but within the same calendar year, I discovered that Adsense was a load of rubbish.
   All this began making me think: Google has jumped the shark.
   If someone like Google’s Rick Klau—who, if you read his blog, is an incredibly intelligent guy, not to mention an incredibly courteous one—had known of our case earlier, I’m sure we wouldn’t have allowed the Google brand to become so tarnished in our minds.
   Rick fixed things in 24 hours and saved the day as far as the Social Media Consortium was concerned. He’s also given himself a lot of good karma—I’ve seen other blogs he’s gone and restored in the last few days. But it’s a couple of days of Google goodness versus six months of its own brand-wrecking, through either bad service done in its name, bad products, or not having much of a human touch.
   Given that I was one of the first people to use Google in the late 1990s, and abandon AltaVista, Infoseek and the others in its favour, it’s a disappointing end to the 2000s.
   The trust I once might have had for Google has evaporated into the ether. It would be stupid to say that I would never use the company’s services again—you can hardly avoid it—but I’ll be thinking twice about anything new that it introduces.
   The internet leadership vacuum is becoming a reality, because I don’t see Facebook or Twitter dominating (especially not the former, with its questionable practices). And that means a new company can fill the void in the 2010s. It could even be a New Zealand one—or, better still, a Wellington one.
   There’s enough world-class thinking here which can be used as a base. And, if elected this year as Wellington’s mayor, I’d like to build on that and see if we can create an online world-beater.
   I know of a couple of Kiwi ventures already that have world-beating capabilities, currently seeking capital. The “next Google” might be among them, if we can make sure that they can grow the way they should.

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Posted in New Zealand, USA, Wellington, branding, business, internet, leadership, politics, technology | 8 Comments »