Posts tagged ‘Wellington’


Endorsing Laurie Foon for Southern Ward

16.12.2017

While I no longer live in the Southern Ward in Wellington, I know whom I would vote for if I still did. It’s after a lot of thought, given how strong the candidates are—I count several of them as my friends. One stands out.
   I have known Laurie Foon for 20 years this year and have watched her genuinely take an interest in our city. This isn’t just political hype: two decades ago, she warned us about the Inner City Bypass and how it wouldn’t actually solve our traffic problems; her former business, Starfish, was internationally known for its real commitment to the environment and sustainability (its Willis Street store walked the talk with its materials and lighting); and as the Sustainable Business Network’s Wellington regional manager, she’s advised other companies on how to be environmentally friendly (she’s recently received a Kiwibank Local Hero Award for her efforts).
   In 1997, when I interviewed Laurie for Lucire’s first feature, she had enough foresight to say yes to a web publication, at a time when few others saw that value. (This is in a pre-Google world.) It’s important for our local politicians to be ahead of the curve—yet so many voters have opted to look firmly in a rear-view mirror when it comes to politics, fixated on re-creating the “good old days”. If I vote, I vote for our future, and Laurie really can make a difference in council—as she has been doing in our community for the past two decades and more, issue after issue. She’s forward-looking, and she can help make our city carbon neutral, waste-free, and socially responsible. It’s a wholehearted endorsement for Laurie to make good things happen.

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Posted in culture, New Zealand, politics, social responsibility, Wellington | No Comments »


Solving my BSODs with Windows 10 Creators fall update—it’s not the usual culprits

11.12.2017

Amazingly, Microsoft Windows 10 Creators fall update arrived last week on my desktop PC, and it took all of 25 minutes to do (running a Crucial 525 Gbyte SSD). (Add an extra 35 minutes for me to put my customizations back in.) This is in contrast to the Anniversary update, which took 11 attempts over many months, including one that bricked my desktop PC and necessitated repairs back at PB Technologies.
   However, I began getting regular BSODs, with the error message ‘Driver_IRQL_not_less_or_equal’ (all in caps), saying that tcpip.sys was the system file affected. An analysis of the minidump file using Windmp revealed that the cause was netio.sys (add ‘Netio!StreamInjectRequestsToStack+239’ if you want the full line).
   There were few people with a similar issue, though I can always count on people in the industry who help—usually it’s folks like Cyrus McEnnis, whom I have known since we were in the third form at Rongotai College, or Aaron Taylor, or, in this case, Hayden Kirk of Layer3, who pointed me in the right direction (that it was either hardware or drivers).
   First up, Windows Update isn’t any help, so let’s not waste any time there.
   Secondly, Device Manager was no help, either. Getting Windows to find updated drivers doesn’t necessarily result in the latest ones being downloaded. If the file that was crashing was tcpip.sys, then it does hint at something afoot with the TCP/IP, i.e. the networking.
   I couldn’t solve it through a virus scan, since a full one would never complete before I got another BSOD. (In fact, one BSOD knocked out Avira, and it had to be reinstalled.)
   It wasn’t Nvidia Control Panel, which was a regular culprit that people pointed to. I did remove and reinstall, just to be on the safe side, but that didn’t fix the problems.
   I had used the ‘Update driver’ option in the Device Manager for my network adapter, the Realtek PCIe GBE Family Controller #2, and while it did update, it wound up on version 1.
   Without much to lose, I decided to feed in the full name of the adapter to look for drivers. Realtek’s website took me here, where I selected the Win10 Auto Installation Program.
   This installed a driver that was version 10, and last updated on December 1, 2017, according to Realtek’s website (the driver is dated October 3, 2017).
   So far I’ve been BSOD-free, and things appear to have settled down.
   If you’re interested, I filed a bug report at Bleeping Computer, and my dump files are there.
   Also remarkable is that my Lenovo laptop, which had attempted to install various Windows 10 updates for over a year, and failing each time (I estimate over 40 attempts, as usually I let it run most times I turn that laptop on; as of April 18 it was at 31 attempts). That laptop was on near-factory settings, so the fact no Windows update would work on it was ridiculous. (I’ve even seen this at shops, where display laptops have Windows update errors.)
   Again, there’s plenty of advice out there, including the removal of Avira as the antivirus program. I tried that a few times over the first 31 attempts. It made no difference.
   I am happy to report that over the weekend, the spring Creators Update actually worked, using the Update tool, and the only alteration I made to Avira was the removal of its System Speedup program.
   And as of this morning, the same computer wound up with the newer fall update.
   There haven’t been BSODs there but to me it confirms that Microsoft’s earlier updates were incredibly buggy, and after two years they’ve managed to see to them.
   I can report that the advice on the Microsoft forums didn’t work and I never needed to result to using the ISO update methods. The cure seemed to be patience and allowing multiple attempts. Since Windows 10 behaves differently each time you boot it up anyway, one of those times might have been compatible with the update patches.
   Hopefully the above helps those who have been struggling with getting their Windows 10s to update. I’d advise against attempting some of the more extreme solutions, especially if your gut or your logic tells you that you shouldn’t need to go to those lengths just to update, when easier solutions worked perfectly fine when you were on Windows XP or Windows 7.

PS., December 12: After a day without crashes post-driver-update, they returned the following day. Investigations are ongoing … I’ve updated the Bleeping Computer link page.

P.PS.: Updated a remote-access program as well as Java (which hadn’t updated despite it having been set to automatic updates). During the former, I had another BSOD as it tried to shut down various network services. Wish I wrote down what they were. However, it does point at a networking issue. Also I saw some hackers in Latvia and the Netherlands try to get in to the system and blocked their IPs. Coincidentally, they had not attempted anything yesterday, which was the day I didn’t have BSODs.

P.P.PS.: Event Viewer revealed those hackers were really going for it. Hayden says it was a ‘port exhaustion hack’, which does, logically, affect TCP/IP. I’ve replaced the remote desktop program, though Java 8 wound back on the desktop because of another program I run. The PC has stayed on since the afternoon, so hopefully that is that. It does mean a day wasted on IT—and it does seem worrying that Windows 10 Creators fall has potentially more holes by default, or somehow falls over more easily when attacked. Those attacks had always come, but they never resulted in BSODs. It was, overall, more robust in updating but it may have some other problems, if the last few days are any indication.
   The external HD was also moved to another USB port. There could be a connection to USBs, as it crashed once after my partner unplugged her phone, and on another occasion I distinctly heard the external HD activate just before a BSOD.

P.P.P.PS.: The above never solved it, but one month on, this might have done the trick.

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Posted in design, technology, USA | No Comments »


Consumer’s choice: how I bought a car from the UK over the ’net and shipped it home

01.10.2017

Originally published at Drivetribe, but as I own the copyright it only made sense to share it here for readers, too, especially those who might wish to buy a car from abroad and want to do the job themselves. It was originally written for a British audience.


Above: The lengths I went to, to make sure I didn’t wind up buying a car with an automatic transmission: source it from the UK and spend ten months on the process.

One consequence of Brexit was the pound falling, which makes buying out of Blighty very tempting for foreigners. When it comes to buying a car, the savings can be substantial enough for a buyer in the antipodes.
   My situation in New Zealand was neither driven by politics nor currency: it was the lack of manual-transmission cars. When I last bought a car for myself in 2004, the market was roughly 50–50 between manuals and automatics. Today that figure is 90 per cent in favour of automatics, meaning those of us who prefer shifting gears ourselves face a major difficulty. We either limit ourselves to the few cars that come on to the market that are manuals, or we switch. Considering it was my own money, and a five-figure sum at that, I wasn’t about to contemplate getting something that I didn’t like. Britain, it seemed, would have to be the source of my next car.
   There were certain circumstances that made this a lot easier.
   First, you need friends in the UK.
   Secondly, you should browse Auto Trader, Parkers and other sites regularly for months on end to get a feel of the market.
   Third, you should be looking for something that’s relatively new, to ensure compliance with the laws of both the UK and your own.
   When my old Renault Mégane I Coupé was written off in an accident, the logical thing would be to buy the Mégane III Coupé. However, if you live in a right-hand-drive country and you’re not in the UK, Ireland or South Africa, you’re out of luck, unless you fancy going to an RS. And I simply didn’t need 250-plus horsepower to go to the post office or up the coast.
   There were two powerplants common to Renaults in New Zealand: the 110 bhp 1·6, and the 2·0 automatic. That left me with one choice, and 110 bhp was sufficient for what I needed. I also looked forward to the better fuel economy, even if New Zealanders pay less at the pump than Brits.
   I was fortunate that I didn’t need a replacement car in a hurry. For years I had a “spare car”, one that my father had bought and I could use now that he had developed Alzheimer’s. The other stroke of luck was that I had contemplated getting a newer Mégane III Coupé anyway, and had been browsing UK sites for about six months at that point. I knew roughly what a good deal looked like. Finally, the esteemed motoring editor, Mr Keith Adams, and one other school friend, Philip, had offered to check out cars should I spot anything in their area.

I advise strongly that you use a company specializing in the importation. That’s where Jake Williams and Dan Hepburn at Online Logistics of Auckland came in

   While my circumstances were unique, there are plenty of other reasons to look to the UK for cars.
   A friend looking for a Volkswagen Eos reckoned he would save NZ$10,000 (£5,850) by sourcing one from the UK. This is largely fuelled by the greater depreciation on UK second-hand cars, and the savings potentially mount on flasher motors, such as Audi Q7s or Bentleys.
   While Japan is closer, and the source of many used cars in New Zealand, some buyers have had to buy new radios to match New Zealand frequencies. There’s also the disadvantage of dealing in a foreign language with a very different legal system should you choose to do it yourself.
   The disadvantage of a UK import is that speedometers will be in mph, whereas New Zealand adopted the newfangled metric system decades ago. However, on a more modern car with a digital dashboard, the switch shouldn’t be an issue, and that was the case with the Mégane.
   For a Kiwi buyer, the first step is to check the New Zealand Transport Authority (NZTA) website, which has useful worksheets on private car importation.
   In summary, the car must comply with New Zealand standards, and it helps—for now—that cars that have EU type approval will. The car must have a vehicle approval plate or sticker, or a statement of compliance. The NZTA worksheets and website are detailed and go through further specifics.
   You should, for peace of mind, order an AA or Dekra inspection. AA members in New Zealand can expect a discount from AA in the UK, and this shouldn’t exceed £200. Any faults need to be remedied before you purchase the car, or you should walk away.
   Of course, you need to be able to prove the ownership of the vehicle: that means an invoice showing that you’ve purchased it (this should have the VIN on it), plus the V5 registration document. Since it’s being exported outside the UK, the relevant part of the V5 noting thje car will be leaving the country will have been sent to the Department for Transport by the seller. The seller needs to put this in the courier to you.
   I advise strongly that you use a company specializing in the importation. You can do a lot yourself, but it pays to have an extra pair of eyes to ensure you’ve dotted the is and crossed the ts, and in New Zealand, that’s where Jake Williams and Dan Hepburn at Online Logistics of Auckland came in.
   Online Logistics isn’t interested in profiting based on the price of your car, unlike some services. They set standard fees for shipping, and arrange insurance, which it’ll need on the way to New Zealand. They do ask that the car departs from Felixstowe, and they will ship it to Auckland.
   They will require the VIN, so they can double-check that the car meets the required standards, the invoice, and the original copy of the V5.
   Once it’s on New Zealand shores, it has to go through several inspections.
   The first is an inspection by the Ministry of Primary Industries, which makes sure that there aren’t any bugs. It could order that the car be fumigated, and this can set you back around NZ$400. Once done, you’ll get an MPI sticker saying the car’s passed the biosecurity inspection.
   Customs will then sting you GST (the equivalent of VAT) on cost, insurance and freight.
   An NZTA-approved organization will then inspect the car to check for structural faults. Online Logistics took care of this part, so you don’t need to hunt for an approved one yourself. Once that’s done, you’ll get a pink sticker from NZTA.
   The fourth step is getting the car certified. Again, Online Logistics has a company it contracts to do this, and this is where you’re likely to see your car for the first time. Certification will confirm that the car meets safety and emission standards, gets the VIN recorded into the database, gives you a registration form so you can get the car registered in New Zealand, and issues a warrant of fitness (MOT). Certification can be strict: cars that have had a poor repair job done in the UK will not pass until it is redone in line with New Zealand standards, and this is where the importation process can fall to pieces. That’s why it’s important to have that check done in the UK before purchase. Stay well away from category D cars, and aim for low miles.

Having identified the model I wanted, I had to trawl through the websites. The UK is well served, and some sites allow you to feed in a postcode and the distance you’re willing (or your friend’s willing) to travel.
   However, if you rely on friends, you’ll need to catch them at the right time, and both gentlemen had busy weekends that meant waiting.
   VAT was the other issue that’s unfamiliar to New Zealanders. GST is applied on all domestic transactions in New Zealand, but not on export ones. This isn’t always the case in the UK, and some sellers won’t know how any of this works.
   One of the first cars I spotted was from a seller who had VAT on the purchase price, which logically I should get refunded when the car left the country. I would have to pay the full amount but once I could prove that the car had left the UK, the transaction would be zero-rated and I would get the VAT back. I was told by the manager that in 11 years of business, he had never come across it, and over the weeks of chatting, the vehicle was sold.
   Car Giant, in London, was one company that was very clued up and told me that it had sold to New Zealanders before. They’re willing to refund VAT on cars that were VAT-qualifying, but charged a small service fee to do so. The accounts’ department was particularly well set up, and its staff very easy to deal with long-distance.
   Evans Halshaw, however, proved to be farcical. After having a vehicle moved to the Kettering branch close to Keith’s then-residence after paying the deposit, and having then paid for an AA inspection, the company then refused to sell it to me, and would only deal with Keith.
   Although the company was happy to take my deposit, Keith was soon told, ‘we will need payment to come from yourself either by debit card or bank transfer as the deal is with yourself not Mr Yan,’ by one of its sales’ staff.
   I wasn’t about to ask Keith to part with any money, If I were to transfer funds to his account, but not have the car belong to me, and if Keith were to then transfer ownership to me without money changing hands, then the New Zealand Customs would smell a rat. It would look like money laundering: NZTA requires there to be a clear chain of ownership, and this wasn’t clear. Evans Halshaw were unwilling to put the invoice in my name.
   I’m a British national with a UK address—again something a lot of buyers Down Under won’t have—but Evans Halshaw began claiming that it was ‘policy’ not to sell to me.
   The company was never able to provide a copy of such a policy despite numerous phone calls and emails.
   Essentially, for this to work and satisfy Customs on my end, Keith would have to fork out money, and I would have to pay him: a situation that didn’t work for either of us.
   Phil, a qualified lawyer, offered to head into another branch of Evans Halshaw and do the transaction exactly as they wanted: head there with ‘chip and PIN’, only for the company to change its tune again: it would not sell to me, or any representative of mine.

The refund from Evans Halshaw never materialized, and I found myself £182 out of pocket

   This farce went on for a month and involved a great deal of calls from me into the small hours of the morning.
   The matter eventually went to the group’s lawyer, David Bell, and between him and me, it was sorted in 10 minutes.
   Evans Halshaw did indeed have a policy not to sell to a foreigner, never mind that he was also a Briton. What their first staffer should never have done was take my deposit in the first place.
   Despite knowing it was me who paid the deposit, the Kettering dealer began believing it was Keith who was the buyer.
   When Mr Bell knew all the facts, there was a moment when the penny dropped for us both: he had been told that Keith was the buyer all along, and advised accordingly. Once I knew where the mix-up was, everything made sense.
   It wasn’t helped by belligerent staff who refused to answer questions directly.
   However, on knowing of their error, Evans Halshaw refunded my deposit (albeit minus the credit card fees I had paid) and offered to refund the AA check, in exchange for the report. I willingly gave them the report, but the second refund never materialized. Neither the dealer principal at Kettering nor Mr Bell responded, despite reminders, and I found myself £182 out of pocket, along with goodness knows how much in long-distance phone charges. I still wonder how this is one of the country’s largest dealer groups, with this blatant disregard for the customer.
   Two weeks later, the perfect Mégane popped up. It was all a blessing in disguise. It was the colour (Cayenne orange) of the car I had on my computer wallpaper years before. The mileage was very low. And another friend, Andrew, was willing to pop by and look at it, sold by a very easy-going seller, Andy Mudge of Thames Fleet Purchasing. In fact, he proved so amenable I referred others to him, and he was more than happy, as with many other dealers I had spoke to in the UK since the Evans Halshaw affair, to sell to a British national based abroad.
   The car passed the Dekra check with next to no issues, and Andy was willing to cap the freight charges of the car from his Maidenhead property to the port for £100. (It’s advisable to have the car transported, rather than driven, to the port, as I won’t have paid for the tax as the new keeper.)
   The car was non-VAT qualifying, making life easier for both parties. I paid Andy the amount by wire transfer, added a pony on top to cover the courier of documents (V5 and handbooks) and the spare key.
   The one feeling I hadn’t expected was to see thousands of pounds leave my account and have nothing to show for it. The car took just under two months before I witnessed it for the first time, having flown up to Auckland to collect it (another NZ$100), with a 600 km journey south back to its new home in Wellington.
   Many months later, I’m thrilled with my purchase. There are, to my knowledge, only two non-RS Mégane III Coupés in New Zealand, both in the same colour. It has an engine for which I can get parts, and there are sufficient commonalities with the Méganes sold here when it comes to brake pads and other items. It had taken a considerable amount of time but it was eventually worth it. After all, if it’s your money, you should get what you want. If you don’t want to drive the standard New Zealand car—and looking around that appears to be a Toyota Auris Automatic—then the UK is a very ready source of cars.

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Posted in business, cars, globalization, internet, New Zealand, UK | No Comments »


Give nothing to racism

18.06.2017

What an honour it was to appear as one of the first batch of people in the Human Rights’ Commission’s Give Nothing to Racism campaign. Taika Waititi, New Zealander of the Year (and a Lucire feature interviewee from way back) introduced the campaign with a hilarious video, and it was an honour to be considered alongside my old classmate Karl Urban, and other famous people such as Sonny Bill Williams, Sam Neill, Neil Finn, Lucy Lawless, and Hollie Smith. Somewhere along the line the Commission decided it would get some non-celebs like me.
   The idea is that racism propagates through each of us. Laughing along with a joke. Letting casual racism in social media comments carry on. Excusing racist behaviour. Or simply accepting it as “the way it is”. There’s no place for it in 2017, certainly not in this country, and for those who seek to indulge in it (I’m looking at certain people in politics and the media in particular), you’re simply covering up the fact you’ve very little of substance to offer. I #givenothingtoracism.

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Posted in culture, media, New Zealand, politics, Wellington | 1 Comment »


There’s still a place for blogging—in fact, it might be needed more than ever

23.04.2017

My friend Richard MacManus commemorated the 14th anniversary of ReadWrite, an online publication he founded as a blog (then called ReadWriteWeb) in 2003, by examining blogging and how the open web has suffered with the rise of Facebook and others.
   It’s worth a read, and earlier tonight I fed in the following comment.

I remember those days well, although my progress was probably the opposite of yours, and, in my circles, blogging began very selfishly. Lucire began as a publication, laid out the old-school way with HTML, and one of the first sites in the fashion sector to add a blog was a very crappy one where it was about an ill-informed and somewhat amoral editor’s point of view. For years I refused to blog, preferring to continue publishing an online magazine.
   Come 2002, and we at the Medinge Group [as it then was; we’ve since dropped the definite article] were planning a book called Beyond Branding. One of the thoughts was that we needed one of these newfangled blogs to promote the book, and to add to it for our readers. I was one (the only?) dissenter at the June 2003 meeting, saying that, as far as my contacts were concerned, blogging was for tossers. (Obviously, I didn’t know you back in those days, and didn’t frequent ReadWriteWeb.) [Hugh MacLeod might agree with me though.] By August 2003 it had been set up, and I designed the template for it to match the rest of the book’s artwork. How wrong I was in June. The blog began (and finished, in 2006) with posts in the altruistic, passionate spirit of RWW, and before long (I think it was September 2003), I joined my friends and colleagues.


An excerpt from the Beyond Branding Blog index page.

   In 2006, I went off and did my own blog, and even though there were hundreds of thousands (millions?) of blogs by now, decent bloggers were still few. I say this because within the first few weeks, a major German newspaper was already quoting my blog, and I got my first al-Jazeera English gig as a result of my blogging a few years later. It was the province of the passionate writer, and the good ones still got noticed.
   I still have faith in the blogosphere simply because social media, as you say, have different motives and shared links are fleeting. Want to find a decent post you made on Facebook five years ago? Good luck. Social media might be good for instant gratification—your friends will like stuff you write—but so what? Where are the analysis and the passion? I agree with everything you say here, Richard: the current media aren’t the same, and there’s still a place for long-form blogging. The fact I am commenting (after two others) shows there is. It’s a better place to exchange thoughts, and at least here we’re spared Facebook pushing malware on to people (no, not phishing: Facebook itself).
   Eleven years on, and I’m still blogging at my own space. I even manage a collective blogging site for a friend, called Blogcozy. My Tumblr began in 2007 and it’s still going. We should be going away from the big sites, because there’s one more danger that I should point out.
   Google, Facebook et al are the establishment now, and, as such, they prop up others in the establishment. Google News was once meritorious, now it favours big media names ahead of independents. This dangerously drowns out those independent voices, and credible writers and viewpoints can get lost. The only exception I can think of is The Intercept, which gets noticed on a wide scale.
   Take this argument further and is there still the same encouragement for innovators to give it a go, as we did in the early 2000s, when we realize that our work might never be seen, or if it is to be seen, we need deep pockets to get it seen?
   Maybe we need to encourage people to go away from these walled gardens, to find ways to promote the passionate voices again. Maybe a future search engine—or a current one that sees the light—could have a search specifically for these so we’re not reliant on the same old voices and the same old sites. And I’m sure there are other ways besides. For I see little point in posting on places that lack ‘charisma’, as you put it. They just don’t excite me as much as discovering a blog I really like, and sticking with it. With Facebook’s personal sharing down 25 and 29 per cent in 2015 and 2016 respectively, there is a shift away from uninspiring, privacy-destroying places. Hopefully we can catch them at more compelling and interesting blogs and make them feel at home.

   I have also, belatedly, added Richard’s personal blog to the blogroll on this page.

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Posted in business, internet, media, New Zealand, publishing, technology, Wellington | 3 Comments »


Paging Dr Libby

10.04.2017

Update: scroll down for a happy ending to this!

Even famous people can slip up. Two posts on Instagram, one of them mine, the other an hour later on Dr Libby Weaver’s account.


   If you’d like a closer inspection, here’s my photo cropped roughly where hers is.


The clouds are the giveaway, and trust me, no one was standing in exactly the same position I was when I took the original.
   I have called Dr Weaver out on Twitter and in a message via her website, with a proposal: how about giving me a set of the notes from the seminar my photo helped her sell, and we’d call this a win–win? Attendees paid NZ$40 to attend her do, and I reckon NZ$40 is a fair price for a photo licence. I hope she’ll bite—seems an amicable way to get round this.

Update: Dr Weaver’s team were really punctual at getting back to me. The following morning, I received a reply from Felicity on her staff, who added my credit on the photograph caption. There were no notes from her seminar, however—note-taking is the attendee’s choice. However, they were happy to send me a book, and I notice this morning (Wednesday, two days after) they have asked for my address. Well done to their team on a swift response, and look out for the book appearing on my Instagram when it arrives. If it’s the sort of thing our readers like, we might even put it on Lucire.
   The lesson: both sides wanted to turn something negative into something positive—wins all round.

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Posted in business, internet, marketing, New Zealand | 2 Comments »


Avon walling

21.01.2017

A week ago, Avon found an inventive way to get its brand noticed in peak-hour traffic.
   I could make this about how people don’t know how to drive these days, or about the media fascination with Asian drivers when the reality does not bear this out, but let’s make it all about Avon—since they are the ones who have actually inspired a full blog post today. To think, it could have just been on my Instagram and Tumblr and I would have let it go, since the following video is over a week old.

   To be fair, as well as posting on my own platforms, I thought it would only be fair to alert Avon about it on its Facebook. In this age of transparency, it’s not good to talk behind someone’s back. I would have used the website advertised on the side of this Mazda (avon.co.nz), but the below is all I get. (You can try it yourself here.) I told Avon about this, too. They need to know one of their people is a dangerous, inconsiderate, and selfish driver who is ignorant of basic New Zealand road rules, namely how a give-way sign works and how to change lanes. And if I were in their shoes, I’d want to know that the URL emblazoned in large letters on the side of my fleet of cars is wrong.

   It was ignored for a while, now my post is deleted.
   Immediately I had these five thoughts.
   1. Its brand isn’t that great. When you’re starting from a poor position, the best thing to do is try to work harder. As a network marketer, Avon can’t afford to have an office that doesn’t deal with complaints. I might even be a customer. In any case, I’m part of the audience—and these days, we can affect a brand as much as the official channels. For instance, this post.
   2. In the 2000s and 2010s, social media are seen as channels through which we can communicate with organizations. Going against this affects your brand. (There’s a great piece in the Journal of Digital and Social Media Marketing, vol. 3, no. 1 that I penned. Avon would do well to read this and integrate social media marketing into its operations.)
   3. If you’re an Avon rep and you know that the Australia–New Zealand operation ignores people, then what support do you think you can count on? My post will have been seen by many people, and a follow-up one today—informing them it’s poor form to delete comments—will be seen by more. It discourages more than customers—its distributors surely will think twice. (I’m also looking at you, Kaspersky. Another firm to avoid.)
   4. Advertising your website in large letters and have it not work is a major no-no—it contributes to the image I (and no doubt others) have on Avon as, well, a bit amateur.
   5. This is a US firm. If you’re an exporter, isn’t now a really good time to show that you care about your overseas operations? Nation brands impact on corporate ones. Now I’m beginning to wonder if Avon might not be that interested in overseas sales any more. Their new president, with his stated views on free trade, has said in his inauguration speech that they need to ‘buy American’ and ‘hire American.’ Let’s delete stuff from foreigners!
   The question I have now is: wouldn’t it have been easier to apologize for its representative’s inability to drive safely, and thank me for telling them their website is dead so they can get it fixed? The video contains the registration number, so Avon could have had a word to their rep.
   This is all Marketing 101, yet Avon seems to have failed to grasp the basics. I guess the folks who flunked marketing at university found jobs after all.

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Snapped on Instagram

11.10.2016

This wasn’t taken by me, but by another car enthusiast, who goes by Kiwi_cars on Instagram. They (I don’t know the gender though one shadow in one photo suggests it could be a male) photograph some of the more interesting cars in New Zealand, and I was flattered to have mine spotted and posted on my birthday last month. They knew the car was mine, but the timing was auspicious, in my book, and I like to think that it would have featured anyway. Also nice to see the Mégane photographed and appreciated by another motorhead—Kiwi_cars owns a Fiat 500 (the current variety), nicknamed Luigi.

   It’s an old point, but the prevalence of cellphone cameras means it’s going to be increasingly hard to deny where you were on any given day. In this case, Kiwi_cars asked for permission to feature my number plate, as they usually blank it out. I gave my blessing, since my own rule is: if you can spot something publicly, you don’t need to censor. If you photograph something where the subject expects a level of privacy (e.g. through their home windows, even if you can see them from a public vantage-point; or when something is on private land), then you do.
   And don’t we often buy a car for it to be admired? Since prewar days we’ve been conditioned into thinking how a car is not a durable good, but a fashion item that expresses who we are. It would seem hypocritical if someone does admire yours and you don’t permit it. If we weren’t interested in that, we’d all be driving Nissan Tiidas in a monochrome shade. And even some of those Tiida owners are very, very proud of their motors.

An edited version of this post originally appeared at Blogcozy.

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Where did all the manual transmissions go?

08.05.2016


Above: The gear selector in the BMW i3, as tested in Lucire. See here for the full road test.

When I was searching for a car to buy after my previous one was written off in an accident, one no-brainer was that it had to be a manual. It can’t be that hard, right? After all, when I bought my earlier Renault Mégane in 2004, about 70 per cent of the market was manual.
   It turns out that in 11 years, things changed a lot in New Zealand. Somewhere along the line we became the United States or Japan, places where you get the impression people are afraid of manual gearboxes. We also changed our laws so that someone who is licensed to drive an automatic is permitted to drive a manual, so unlike the UK, manuals no longer became the default option for someone who wanted the freedom to drive both.
   I had the sense that New Zealand had become 80 per cent automatic, based on scanning car sales’ periodicals and websites. A quick scan of Auto Trader NZ last week, where there were 27,925 cars for sale, gave this break-down:

Automatic: 21,380 (76·6%)
CVT: 546 (2·0%)
Manual: 3,036 (10·9%)
Tiptronic: 2,963 (10·6%)

In fact, a traditional manual, one with gears you change with a clutch, comprises considerably less than 20 per cent.
   One friend, like me, specifically sought a manual in 2015, and asked me to scan through websites. In the greater Wellington region, cars matching his other criteria on engine size and price numbered a grand total of two, one in Eastbourne and the other in Upper Hutt. He eventually had to go outside his criteria to buy a manual.
   I visited one dealership in Lower Hutt where one of the senior salespeople told me that was what the market demanded, so they followed suit, as he tried to sell me an automatic, Turkish-made car. This claim was, based on my own research, bollocks.
   Granted, this research was of a sample of my 2,300 Facebook friends, but of those who responded, it appeared to be evenly divided. Some of the comments were along the lines of, ‘I wanted a manual, but I had no choice, so I bought an automatic.’
   If I didn’t have a second car (since sold to a friend who also preferred manuals), I could have found myself looking at doing the same—just because I needed wheels in a hurry. Or I could have bought a car that did not meet all my needs, one that was “near enough”. But if you are spending a five-figure sum, and you intend to hold on to the car for the next decade, is this such a wise thing to do? A car is an investment for me, not a fashion item.
   That earlier Renault took me four months to find in a market that wasn’t so heavily biased against manuals in the mid-2000s, and this time out, I wound up searching for eight. Most people don’t have that luxury.
   The most evident explanation for the overwhelming numbers of automatics is that so many used cars are sourced from Japan, but it’s really not what all people want.
   I’ve nothing against the half of the population who prefer automatics, but they are just not my sort of thing. These days, the most advanced automatics are more economical than manuals, but generally, you still get a few more mpg from a car you shift yourself. I enjoy driving, and automatics blunt that enjoyment for me, but I’m sure others don’t mind them as much.
   In future blog posts I’ll touch on this subject again, and I’ll be penning a story for Classic Car Weekly in the UK on the whole saga of buying a new car. Who knew that, despite being armed with money, it would be such an uphill task to find someone to give it to?
   It also suggests that if someone wishes to specialize in manuals, they would be tapping in to a large, unserved chunk of the New Zealand market.

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Travel diary (or, a diary that travels)

11.04.2016

A photo posted by Jack Yan (@jack.yan) on

A photo posted by Jack Yan (@jack.yan) on


 

What a fun project! In September, a class in a Québec school set its pupils a travel diary project. The idea: see how well travelled each pupil’s diary gets by passing it to a friend, then to their friend, and so on. The aim is educational: they want to learn about different cultures. The person who receives it nearest April 15 has to send it back to the origin. That was me: the diary arrived in my office on Friday. I’ve since written a four-page letter to the schoolgirl about my life in Wellington, my hobbies, and my family, in reply to her opening piece.
   It has been over 25 years since I wrote in an exercise book. Prior to me, it went to the Netherlands, France, and Hong Kong. I hope she has the most well travelled journal in her class.
   And yes, I chucked it on a courier. It would suck if it travelled all this way and got lost on the last leg. It left for Québec this afternoon.

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