Posts tagged ‘William Shepherd’


No surprises as Facebook slips to third in Alexa, but tech press misses it

17.04.2016


Above: Facebook’s latest move: ensuring that notifications for messages go to its own app. If you choose not to install it, tough. (Actually, you can reach your messages if you had bookmarked your old message index, and through some digging you can still get there. However, your old habit of clicking on the number won’t work any more.)

I notice that Facebook has dropped to third in Alexa this week, but none of the tech press has covered it.
   I know the usual arguments: Alexa isn’t the best way of measuring audience stats; everyone (including us) has dropped because of the way Firefox has changed its status bar, thereby omitting a lot of users from its sample; Facebook itself will have recorded no real drop in user numbers (though we also know a lot of these so-called active users are bots and spammers, as we see heaps each day); and that Alexa doesn’t capture mobile data, where people are spending far more time these days.
   It does seem rather hypocritical, however, given that the same tech press applauded and wrote heaps of articles when Facebook overtook Google in Alexa. Some hailed it as the rise and rise of Facebook. There were tones of how unassailable it had become.
   However, its number-one position was remarkably fleeting and it quickly dropped back to second, where it has been for years, apart from that one blip.
   Facebook’s position has been usurped by Google’s YouTube. I make no predictions on whether this is fleeting or not, but it doesn’t look good for Facebook. I just don’t see any YouTube hate out there. If you dislike reading the comments from the world’s keyboard warriors sitting in their underwear at home, a few cookie settings will render them invisible. YouTube becomes a remarkably tolerable site.
   Earlier this month, a report found by my friend William Shepherd showed that personal sharing on Facebook had dipped by 21 per cent.
   I have said for years that ‘Facebook is the new Digg,’ a place where news is shared, not personal updates, though it appears it has taken a while for the company to realize this. Looking at some of the bugs on the site over the years, I’m not surprised Facebook missed it: for months it acted as though its entire user base was in California, with the website stuck at the end of each month till it got to the 1st in its home state. Now it is kicking users off over fake malware accusations when it’s more likely, and this is my guess based on how the site has behaved over the years, that its databases are dying. Liking, sharing and commenting fail from time to time.
   Given this, and its many other problems—including the breach of policies outlined by some of the groups it participates in, impacting on user privacy—no wonder it’s experiencing this drop.
   I see personal updates again that I saw a day before, because relatively few of my 2,300 friends write them any more. The trend has shifted, and a lot of users must have noticed what I did many years ago.
   At Medinge Group we have long advocated transparency in brands, and Facebook’s actions run counter to a lot of what we have proposed.
   We believe that sooner or later, people wise up—something we said about Enron at one of the first meetings I attended in 2002.
   In fact, the way Facebook behaves tends to be combative, and for a 21st-century firm, its attitudes toward its user base is very 20th-century, a “them and us” model. It’s not alone in this: I’ve levelled similar accusations against Google and I stand by them. Since my own battle with them over malware, and a more recent one over intellectual property (where I was talking to a Facebook employee who eventually gave up when things got into the “too hard” basket), I’ve found dozens of other users via Twitter who have been kicked off the service, yet are running clean, malware-free machines. The blog post I wrote on the subject has been the most-read of the pieces I have authored in 2016, and certainly the most commented, as others face the same issue.
   While both giants will claim that they could not possibly have the sort of one-to-one relationship with their user bases in the same way as a small business can, it’s clear to me that big issues aren’t being flagged and dealt with at Facebook. When I read the link Bill sent me, my first reaction was, ‘Why did it take so long for someone there to realize this?’
   Let’s not even get started on the way both companies treat paying their fair share of tax.
   It’s not about the number of people experiencing any given issue, it’s about the severity of the issue that a small number of people experience. By the time a larger vocal minority experiences it, the damage has gone a lot further.
   Facebook does listen to some of these cases: I remember when it limited bot reports to 40–50 a day, at a time when it was not uncommon to find hundreds a day on the site. I complained, and after a few months, Facebook did indeed remove this limit.
   But I regard that as an exception.
   Its forced downloads of so-called malware scans that even its supplier refuses to answer for (could they have nefarious purposes?), and now the latest last week—ensuring that all message notifications in a mobile browser link to its Messenger app, resulting in a 404 for anyone who does not have it installed—are rendering the website less and less useful. In my case, I just use it less. We’re not going to download privacy-invading apps on our phone—we’re busy enough. We want to manage our time and if that means we only get to Facebook messages when we are at our desks, then so be it. Some might abandon it altogether.
   Its other move is ceasing the forwarding from www.facebook.com to m.facebook.com on mobile devices, so if you had the former bookmarked, you’re not going to see anything any more. Some browsers (like Dolphin) came with the former bookmarked. Result: a few more legit users, who might not know the difference, gone.
   If there’s no trust, then regardless of the money you have, you’re not a top brand, nor one that people really wish to associate with.
   Facebook, of course, knows some of this, which is why it has bought so many other firms where there’s still personal sharing, such as Instagram and Whatsapp.
   It knows if there’s another site that comes along that gets public support, as it did when it first started, people will abandon Facebook en masse.
   Curiously, even this past week alone, it seems intent to hurry them along. There must be some sort of corporate goal to see if it can reach fourth, just like Flight of the Conchords.

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Posted in branding, culture, internet, USA | 1 Comment »


The social web is not divided by race

06.07.2012


Above: A snapshot of my Tweetdeck: people of different walks of life, avatars where race is barely determinable, and logos which are not racial at all. Does the BBC expect us to take it seriously when it says we cluster by race on social networks?

I came across this piece via Twitter, which instantly struck me as cobblers: that people in social networks congregated with their own racial groups online.
   There’s not much to the article and I risk republishing all the words, but a video goes with it if you want the full story. The write-up reads, in most part:

Micro-blogging website Twitter has seen an upsurge in traffic from Hispanic and African-American audiences. These groups now claim about 30% of the site’s user base, according to third-party statistics website Quantcast.com.
   Meanwhile, white users claim 90% of US traffic on Pinterest.com, while Tumblr.com has seen an over-representation of Asian Americans as of late.
   Microsoft researcher Danah Boyd says though experts once thought the internet would help destroy racial barriers, “all of the divisions that exist in every day life, including those by race and class, actually re-emerge online”.

   So, how many social media users have logged in to a particular platform because others of their race are there and drawn them in? No, that’s unfair. Let me reframe that: how many social media sites are used to reflect the divisions we have in life?
   I just don’t think we create these divisions. We have cultural divisions, maybe: we like having our own world-view reinforced. But that’s seldom down to the colour of your skin.
   Let’s dismiss the easiest one first: Pinterest. It’s the newest, so our recollection of its growth is probably the clearest.
   A casual stroll around Pinterest sees dresses and cakes, if my friends are anything to go by. The boom group of Pinterest users appears to be female, and usually mothers, who used the online “pin board” for its intended purpose: to put up images of their favourite things.
   This group caught on to it probably because it was one that no other network had targeted. Busy mothers probably found it easier to pin, rather than Tumblog or blog. And as Pinterest grew via invitation, it wasn’t surprising that they reached out to others who were of a similar mindset. The fact that most happened to be Caucasian is probably more a consequence of where it has grown: in countries with white majorities.
   My friend and colleague William Shepherd dug up these stats about Pinterest. As 83 per cent of the audience is female (70 per cent in the Quantcast video, so it is already heading south), might we conclude that the world is sexist, too? Yes, I realize there are sexism and glass ceilings—but just how much of this is the users’ fault, based on some innate desire to “be with their own” on a social network? It’s simply more to do with a female audience being catered to, with content being largely female for anyone who first logs in to Pinterest. Your typical male user might think, ‘There’s nothing for me here,’ leave, and the female content continues to grow.
   Twitter’s growth among US Hispanics and blacks could be down to numerous other factors, very possibly the availability of reliable apps for Twitter which appeal to these groups’ use of cellphones and smart phones for accessing the site. Given that one’s race is not something readily identified on Twitter—a look through my Tweetstream sees logos as well as unclear—and often racially indeterminable—avatars, it’s highly unlikely race is the factor that has driven blacks and Hispanics to go on to the service. Think to yourself: have you ever followed someone back because they had the same ethnicity as yourself?
   Which brings us on to Tumblr. Could its growth among Asian–Americans simply be down to its growth in Asia itself? My experience on Tumblr—and I have been there since the beginning—is that it had plenty of interest from Asia, particularly Japan. These users are posting things that appeal to the diaspora—a cultural reason, not a racial one.
   The internet has destroyed racial barriers, and continues to do so. I see people interact, engage and exchange regardless of race every day on social networks. It’s like those newspapers that always paint websites as centres of evil, where pædophiles, rioters and terrorists congregate—it appeals to a certain bias, but it might not be real. And maybe my idealism is founded on a personal bias, too, but I just can’t see, in 2012, how the best invention for bridging divides is actually used to reflect them. What I see every day is multiculturalism and a sharing across cultures, and that the internet, including the social networks, has been the best leveller that humankind has yet conceived.

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Posted in culture, internet, media, technology, TV, UK, USA | 2 Comments »