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The Persuader

My personal blog, started in 2006. No paid or guest posts, no link sales.

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I can empathize with the 500-mile email problem

You are currently browsing comments. If you would like to return to the full story, you can read the full entry here: “I can empathize with the 500-mile email problem”.

Filed under: internet, technology, USA—Jack Yan @ 11.46

6 Responses to ‘I can empathize with the 500-mile email problem’

  1. Perfect. I once got an admission (that I was, in fact, right) and an apology from IT. I’d theorized that a problem I was having was being caused by McAfee. About six months months later… they determined that I was right. It didn’t seem to make any logical sense, so we had to do all kinds of convoluted troubleshooting and monitoring. (It had to do with randomly dropping connection to a remote server.) I think they thought I just hated McAfee and liked blaming it for things, by that time. They weren’t WRONG about that, but that wasn’t the case – that time.

  2. Jack Yan says:

    They really need to listen to us! We do troubleshoot first before alerting IT professionals, and what we uncover tends to be reasonably well researched …

  3. Holly says:

    So true. And because we’re affected, we’re often persistent and determined to get to the root cause – we just can’t fix it ourselves. I’m STILL mad at Ashton-Tate over the MultiMate Advantage pointer bug they knew about but didn’t deem important enough to bother fixing. That was 30 years ago.

  4. Jack Yan says:

    Some of those software companies are pretty useless. And they never inform their tech support people, so all those folks have are copy-and-paste texts that do not address the problem. I mean, look at Bing right now. And I can think of countless others, as you can, too!

  5. Still no updates on Bing?

    It’s weird – lots of results, but they’re often completely useless or not really on point related to the search terms.

  6. Jack Yan says:

    I might do a post about it. No real updates, other than they are desperate to be the Wayback Machine.

    They’ve managed to add some of our pages to the index! Only thing is, they are from 1998 and 1999. (This is what happened in the interim.)

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