In the Christmas panto tradition: oh, no, there isn’t! Oh, yes, there is!
As far as I can tell, this is how my experience of getting Vincent Wright’s wrongly deleted-by-Google Social Media Consortium blog restored has gone.
1. Follow the Google Captcha and expect Google to stick to the ‘two business days’ review for July to September. Nothing happens.
2. Blog gets deleted.
3. Complain on one thread. Nothing happens.
4. Complain on another thread. Follow the suggestions provided.
Finally, a dialogue begins. Very helpful Google forum person responds, with my answers in parentheses. This is a summary of the last 35 days. The more we talk, the more the available evidence disappears as search engines renew their caches.
1. You probably didn’t follow the suggestions. (Yes, I did.)
2. You didn’t do it at the right time. (Yes, I did.)
3. Wait two days. (Waited, nothing happened.)
4. Wait till this afternoon. (Waited, nothing happened.)
5. There’s no cache of it. (Yes, there is.)
6. You’re not the owner of the site. (Owner steps in and says I am allowed to follow this up for him.)
7. There’s no cache of it. (Yes, there is.)
8. I’ll ignore the main link you give and focus on a second one that is less useful. (Look at the ﬁrst one then.)
9. There’s no cache of it. (Yes, there is.)
10. There’s no cache of it. (Yes, there is.)
11. Your search term is not relevant to this. (But it shows you a cache of it.)
I don’t have it in for Nitecruzr. If you look at his Google help pages, he’s one of the most tireless and generous people on there. It’s just a shame that for whatever reason, we don’t click.
Then, when you look at some of the idiots he has to deal with, it’s not a huge surprise his experiences have been coloured.
If it were my own blog, I probably wouldn’t be as stubborn about it. I’d move on. But when it’s a mate’s, and you know that he and several others count on you, that spurs you on a bit more.
Google people: this isn’t about oneupmanship and deliberately being obtuse. This is about ﬁnding an outcome we are all happy with and reviewing the evidence which directly addresses your concerns.
Anyone willing to bet that there’ll be some new excuse for step 12?
Labels: customer service, Google, technologyPosted by Jack Yan, 22:11
Comments: Post a Comment
Links to this post:
NoteEntries from 2006 to the end of 2009 were done on the Blogger service. As of January 1, 2010, this blog has shifted to a Wordpress installation, with the latest posts here.
With Blogger ceasing to support FTP publishing on May 1, I have decided to turn these older pages in to an archive, so you will no longer be able to enter comments. However, you can comment on entries posted after January 1, 2010.
Individual JY&A and Medinge Group blogs
DonateIf you wish to help with my hosting costs, please feel free to donate.
Copyright ©200210 by Jack Yan & Associates. All rights reserved. Photograph of Jack Yan by Chelfyn Baxter.