Posts tagged ‘AVG’


Bugs galore: frozen while using Firefox; keyboard and mouse unresponsive when using Windows 7

26.09.2015

Last week was an interesting one for computer bugs. Apple took 42 attempts to install the latest Itunes update on one Mac (and that was the good one that normally presents no issues with updates), but, to its credit, once it was done there were no further problems. Windows, however, gave me a few headaches and I’m recording the solutions here for others who might have the same, since what I’ve read online doesn’t always apply.
   The old laptop was freezing every time I used Firefox. God help us, I even downloaded Chrome when I was in the Philippines, since it was the only browser compatible with YouTube, to which I had to upload a few videos for work. (Internet Explorer kept producing an error, with YouTube saying I had to get the latest version, and Microsoft saying I had the latest version.) And no, I didn’t accidentally turn on my search history since the dates don’t even correspond, and I was using another account.
   Fix: remove Avast. The bug had been plaguing that work machine for a few weeks and I had an inkling it was Avast. One of the team had accidentally allowed an Avast 30-day trial to proceed, which was the root of the problems. It was roughly at this time the issues began. I had downgraded back to the standard one, but things were so irreparably damaged that the only solution was removal altogether. That laptop is back to AVG, although Microsoft Security Essentials is recommended to me.
   My main desktop computer, which is running Windows 7 (since Microsoft has been completely silent on how to upgrade to Windows 10, with the advisory box giving me no clues other than I am in the queue), began freezing me out earlier this week. Twice at night the keyboard and mouse became unresponsive, although the computer itself had not hung: things were happening in the background normally. I had to do a hard reset twice that night, and had a painless day for the subsequent day, but then the bug recurred around 10 times on Friday.
   In the meantime, should this happen, putting the computer to sleep works, which, like most bugs, seems to be the opposite of the advice you get. I was still able to access the computer via VNC on Android, and control it through there. Putting the PC to sleep (discovered entirely by accident) and then awakening it worked in getting keyboard and mouse control back.
   You begin suspecting certain things.
   Keyboard and mouse faulty? You would hope not, since I spent NZ$160 on the former, though it is under warranty. On two occasions I heard a USB disconnect sound. However, both were checked and appear to be fine. I altered some USB sleep settings, but they made no difference (and were put back to default).
   Hacked? Actually, yes. I run TightVNC, and there were repeated hacking attempts from IP addresses in the US, the Netherlands and Colombia of late. These were added to the firewall and the TightVNC program updated to the latest version. The Event Viewer had picked these up.
   But the bug persisted and even became more regular.
   Was it to do with the Windows Error Reporting service? I had not signed up, and it was switched off, but I still went into the Task Manager and disabled the associated tasks. No joy, nothing changed.
   One person wrote that they experienced this error after downloading the Intel update driver utility, which I had done so, too, after Microsoft advised that I had Intel issues and was unable to upgrade to Windows 10. That was in August, but it was close enough to the September bug—and I had been away, after all—that it was a possibility. I removed it, but, the bug continued.
   I did the usual disk checks and verified the hard drive.
   What finally worked? Removing everything by Apple with the exception of QuickTime. It turns out that not only was the Itunes update problematic on a Mac, it could freeze you out on Windows. That meant removing every updater, Itunes, any Apple utilities connecting you to portable devices, and an Apple service called Bonjour (which had generated a lot of errors in the Event Viewer). Till Apple sorts itself out with Itunes, that’s the thing you should avoid. Although having used it for the first time in many, many years, only to be told that what I wanted to buy was not available to New Zealanders (who, incidentally, could have watched the same programme for free from the copyright owner’s website), I’m not entirely sure why anyone would. At this rate, I won’t be using it again in a hurry, at least not for another few years till someone asks, ‘Can I download Itunes on to your computer?’

Postscript: A few days after writing this post, which included a trouble-free day, the problem recurred, and this time, there was nothing in Event Viewer at all. After even more investigation, it turns out that in Windows, a faulty mouse can knock out your keyboard. Go figure. Of course, that could lead to a full post about mice.—JY

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