I have never seen a program as inconsistent as Microsoft’s Cortana.
We were always taught that computers were very logical, that they all followed a certain set of code each time.
Not so Cortana, which has had more different behaviours than anything I have ever seen.
When I run into technical issues, it’s the fault of certain parties for failing to anticipate the behaviour of ordinary people or for adopting a head-in-the-sand position to bugs that are very real or crooked company policies. These have been covered many times on this blog, such as Six Apart’s old Vox site refusing to accept a log-in, or Facebook ceasing to allow likes and comments; and then there’s the human dishonesty that drove Google’s failures on Blogger and Ads Preferences Manager.
This still fits into those categories, as Microsoft’s engineers on its forums are peddling standard responses, none of which actually work. One even damaged my start menu and forced a system restore.
The bugs are so varied, and that to me is strange. Normally bugs will take one form and one form only. Address that, and your problem is solved.
However, Cortana has done the following.
Day 1. Refused to work, with Windows saying US English was not supported (curious, given it’s an American program). I downloaded the UK English language pack. Worked perfectly for the rest of the day. How novel.
Day 2. Refused to work, but prompted me to set up again, and then it worked.
Day 3. Cortana becomes deaf. No prompts to set up again, but I do it anyway. It works again.
Day 4. I play with the microphone settings (by ‘play’ I mean clicking on a setting but not actually changing it) and Cortana would work intermittently.
Day 5. Cortana would not work except at night, and I play the movie quiz.
Day 6. Cortana claims my Notebook is inaccessible because I am offline. Clearly I wasn’t offline because I was doing stuff online.
Day 7, daytime. Cortana refuses to answer and sends all queries to Bing. The Notebook screen just displays animated ellipses.
Day 7, evening. Cortana works after I plug in my headphones (which has a microphone). After I unplug it, my regular webcam microphone starts picking up my voice again. Cortana works again.
Day 8. Cortana hears me say ‘Hey, Cortana,’ but then just goes to ‘Thinking’ for minutes on end. It might display, ‘Something’s not right. Try again in a little bit,’ after all that. Apparently Cortana still cannot retrieve my interests because I am ‘offline,’ which is amazing that I’m posting to this blog right now.
The microphones work with other programs. And browsing the Windows forums, this has been going on since July. The November service pack was supposed to have fixed a lot of issues, but clearly not.
I’ll be fascinated to see what it does tomorrow. But I am tired of the BS that their techs are dishing out as “solutions”. I’m being reminded why I don’t use Word or Outlook: because I have a short fuse when it comes to crap.
PS.: Day 9, same as day 8. Day 10, asked a few set-up questions (again) and it works, though ‘Thinking’ still came up for a few seconds on the first go. Day 11, worked without intervention (amazing!). Day 12, see day 7 (evening).—JY