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The Persuader

My personal blog, started in 2006. No paid or guest posts, no link sales.



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08.05.2022

Facebook admits we’re experiencing a bug preventing us from managing Lucire’s page

Last night’s hour-waster was chatting to Facebook Business Support. No, that’s unfair. I was actually assigned an incredibly good rep who took me seriously, and concluded that Facebook did indeed have a bug which means, of all the pages I can manage, the one for Lucire is alone in not allowing me, or any of its admins, to do anything. How coincidental, after losing Instagram and Twitter for periods during 2021.

Ironically, one editor can—of course someone who is supposed to have fewer privileges can do more. Such is Facebook.

A few things I learned. There’s a Meta Business Suite, which a whole bunch of pages got shoved into, whether you wanted it or not. My public page is there, for instance. It seems if you have Facebook and Instagram accounts for the same thing, you’re going to be in there.

Despite the two-factor authentication discussed in the previous post, I actually can get into the Business Suite, via another page I administer for a friend. From there I can get to Lucire’s tools.
 

 

I don’t need two-factor authentication for any of the other pages in there, including my own, and have full access.

Trisha, or Trish as she said I could call her, walked me through the steps, and asked me to get to the Suite page. Then she asked me to click ‘Create ad’, and I get this:
 

 
She asked me to check the account quality, and of course there are no issues:
 


 

She wrote: ‘Thanks for letting me know. It’s weird because I have checked all your assets here and it looks good. But, here’s what I suggest, Jack. We’ll need to report this to our Internal team so they can investigate. You might experience a bug or glitch.’

I theorized: ‘Just so you know, this page dates back to 2007 so maybe it is so old that Facebook’s servers can’t handle it?’

It wasn’t something she responded to, as she stayed on-subject, but it’s a theory worth entertaining, as it wouldn’t be the first time I’ve witnessed this.

So, for now, the one team member who can still go on Facebook for us posted this at my request:
 
All Lucire admins, all automated gadgets sending links to this page, and all Facebook-approved reposting sites, were blocked by Facebook on April 25. Therefore, till Facebook fixes this, there will be no more regular updates to this page other than a limited amount from one of our editors.
 

I doubt they’ll ever fix it, and two years ago I did say I wouldn’t really bother if Facebook went buggy and prevented us from updating again. Clearly I am bothering, as I know we have readers who use Facebook. But I have very little faith this will ever be fixed, since I have seen other reported bugs (some covered on this blog) get ignored for years, and this isn’t a fleeting bug, from what I can make out.

The lesson, as I have probably hinted at more than once, is never rely on a Big Tech service. The sites are so unwieldy that they get to a point where no one knows how to fix them. If earlier experiences are any indication, such as what I experienced at Vox, we have arrived at the end of Facebook pages.

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Filed under: internet, publishing, technology—Jack Yan @ 06.20

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