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The Persuader

My personal blog, started in 2006. No paid or guest posts, no link sales.



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08.12.2022

Avira dishonours paid subscription, blames it on the customer

I see Avira has downgraded me to their free version despite my being paid up. As far as I can tell, this has been the case for months, and I remember Tweeting them back when Twitter was a thing.

I can’t log in at all, and it keeps showing a ‘Get Prime’ button to force you to pay again. No thanks.

I went to their website and fed in my issue. They then take me to this page, which is pretty typical for a lot of computer companies: blame it on the customer.

I take them at their word and clicked on their link to download the allegedly missing Microsoft .Net Framework 4.6.2. Only problem is, none of the download links on the Microsoft site work. (Because Microsoft.)

I still manage to get the MSI file from Microsoft and of course there was nothing ever wrong with my set-up. I already had the Framework installed:
 

 

Your move, Avira. And that move had better include fixing the problem and extending my subscription period by at least half a year.

I guess this is what happens when a big US company buys up what was a pretty decent German one.


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Filed under: technology, USA—Jack Yan @ 23.17

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