Posts tagged ‘Sheryl Sandberg’


The FT covers lawsuit alleging Facebook knew about inflated metrics

21.03.2020

I’ll be interested to read the judgement, should it get to that point: Facebook is being sued over allegedly inflating its audience numbers, and COO Sheryl Sandberg and financial officer David Wehner are also named.
   The plaintiff alleges that Facebook has known this for years. The suit dates from 2018 but there are new filings from the lawsuit.
   I’ve blogged on related topics for the majority of the previous decade, and in 2014 I said that Facebook had a bot ‘epidemic’.
   Finally another publication has caught on this, namely the Financial Times. The FT notes something that I did on this blog in 2017: ‘In some cases, the number cited for potential audience size in certain US states and demographics was actually larger than the population size as recorded in census figures, it claimed.’ Its own 2019 investigation found discrepancies in the Facebook Ads’ Manager tool.
   The complaint also says that Facebook had not removed fake and duplicate accounts. Lately I’ve found some obvious fake accounts, and reported them, only for Facebook to tell me that there’s nothing wrong with them. On Instagram, I have hundreds, possibly thousands, of accounts that I reported but remain current. Based on my user experience, the plaintiff is absolutely correct.
   Facebook only solves problems it puts its mind to, and all seem to be bolstering its bottom line. This is something it could have solved, and since it’s plagued the site for the good part of a decade, and it continues to, then you have to conclude that there’s no desire to. And of course there isn’t: the more fakes there are, the more page owners have to pay to reach real people.
   Over a decade ago, I know that it cost a small business a decent chunk of money to get an independent audit (from memory, we were looking at around NZ$6,000). Facebook doesn’t have this excuse, and that tells me it doesn’t want you to know how its ads actually perform.
   As I said many times: if a regular person like me can find a maximum of 277 fakes or bots in a single night, then how many are there? I’m surprised that not more of the mainstream media are talking about this, given that in 2018 Facebook posted an income of US$22,100 million on US$55,800 million of revenue, 98·5 per cent of which came from advertising. Is this one of the biggest cons out there? Here’s hoping the lawsuit will reveal something. Few seem to care about Facebook’s lies and erosion of their privacy, but maybe they might start caring when they realize they’ve been fleeced.

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Posted in business, internet, marketing, technology, USA | 2 Comments »