While I still can’t get into TelstraClear’s support site, one tech has been responding to my feedback-form messages and following up—so I don’t have the difﬁculty of the telephone, where I have to start from scratch with people there.
And, because Daniel Borgshammar at TelstraClear is a intelligent guy, he’s managed to get to the root of the problem: an out-of-house system, which has its own techs. He’s contacted them to get the low-down on what is locking me out.
And remember how I had spent nearly an hour with McAfee just to ﬁle a bug report? It’s now up to tier 2, and I’ve now been called to follow up on a bug report. And it’s such a doggone tiny bug, too. Can’t they just take it at face value and build it into their next update? Does it have to involve another 20-minute phone call? I’m grateful they’re being so courteous, but do they need me to hold their hand at every turn on this? It’s a bug report.
Speaking of Google:
I have been through this many times before. So sick of it recurring—especially as I do not have a visible Google proﬁle, in which case gaining Buzz followers is, according to the company, impossible. Evidently it is not impossible.
The above is also impossible, if memory serves me correctly. I do not use Google Reader and have nothing in there, yet Google claims I have ﬁve items. I’ve also gained a follower, but how could I, if I do not have a Google proﬁle that enables me to be found for Google services?
Now I see I have gained a contact on a service I do not even use:
Unfortunately, there are client and Medinge things stuck to my Google account, all started at a time when Google was not so callous about privacy and didn’t do so much evil. Otherwise, I’d be out of there.