Posts tagged ‘customer service’


A dodgy 2000s’ UK spam list is still doing the rounds in 2022, pretending to be legit

07.04.2022


 
During February, I received spam from Novuna in the UK, the finance company that’s a subsidiary of Mitsubishi. It wasn’t personally addressed, it was just a general message. I complained via their complaints’ email, only to have the message bounce back as it wasn’t working. However, they did respond on Twitter, unlike less caring companies such as Afterpay, followed up via my company feedback form by their senior marketing manager, Rob Walton.

Rob asked me to send them the spam for their investigation, and, after about seven attempts, they received it (ironically, their own server blocked the message on the grounds of it being spam). I confirmed that although I do have British nationality, I had never resided in the UK or had had any contact with Novuna.

He was as good as his word, and after a few days, came back to me to say Experian, a credit reference agency, had supplied my address to them. He also included a web address so I could get make a ‘subject access request’ from the provider, made sure I was off their email lists, and apologized.

From there, ESB Connect Ltd. also took things seriously. The request came back, and ESB’s CEO, Suz Chaplin, took the time to write a personal email. It turns out that ESB had acquired the details from another company, Datatonomy, who falsely claimed that I had signed up via two websites: Idealo and Great British Offers.

Here’s the real kicker: it claimed that my name was ‘Mrs Jayne Moore’ of Liverpool.

Rewind back over 15 years (maybe closer to 20!) and a dodgy spam list doing the rounds in the 2000s saw a lot of messages sent to my email calling me ‘Mrs Jayne Moore’. I even have a filter for it in Eudora that’s been there since the ’00s.

Indeed, 10 days prior to Suz getting back to me, I said to Rob: ‘I do remember one UK-based spam list from the 2000s that had my email address listed against the name “Mrs Jayne Moore” and those still come. It will be interesting to discover if this is the same source.’

Imagine my surprise to find that a common and badly compiled spam list (obviously my details were erroneously married up with Mrs Moore’s name, address and date of birth) is still being sold by dodgy parties in the UK, making false claims about sign-ups!

I wrote to Suz: ‘It seems you may have unwittingly and innocently purchased a common spammers’ list where such details were mixed up (after all, these people have no qualms) or that you have been duped about the veracity of the opt-ins detailed in your document.’ And cheekily, I suggested she should get her money back from Datatonomy.

Suz says she will look into this further as her company prides itself on data integrity. I thanked her, and true to both her and Rob’s promises, I haven’t received anything like the Novuna spam since. Nor have I seen that many purporting to be from British companies.

I don’t know if Datatonomy bought its list from somewhere else, though as I said to Suz, they haven’t had great reviews, and it’s suggested online that they purchase from questionable parties. But after a decade and a half, thanks to Rob and Suz, we might have stopped some of the ‘Mrs Jayne Moore’ spams.

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Posted in business, internet, marketing, technology | No Comments »


On Lucire’s locked Twitter account: they’re still doing sweet F. A.

03.12.2021


Pixabay

Twitter, after having done sweet F. A. about Lucire’s locked account, and failing to provide any response since the last lot of evidence was sent to them on the 4th ult., wrote this to me today:

After reviewing the reported account, it appears that this issue may have been resolved. Please reply to this email if you still need assistance, or to let us know if the situation has changed in any way.

   You just have to wonder if they hire morons at that level, or do they hire regular people and train them down?

Dear Twitter Support:

This most certainly has not been resolved. Quite the opposite.
   Your company still refuses to examine the evidence, despite our sending it numerous times.
   We have heard nothing from you at all over the actions you say you will take. In fact, your latest response of pretending all is well is the only thing we have heard from Twitter since the 4th [ult.]
   It has been referred to your internal support team by your UK head of planning, David Wilding (whom I know) to no avail.
   I’m not sure that you could call it resolved as a quick check of the handle shows it ‘doesn’t exist’.
   We ask again that @Lucire be unlocked as we have done nothing wrong, and we hold a USPTO trade mark registration for all online publishing usage. (Your own link in your autoresponse to locked accounts results in a 404.)
   We have to come to your department as the “proper channels” for locked accounts claim that I cannot be confirmed as the owner of Lucire, and a USPTO certificate is apparently not the sort of evidence they will entertain.
   Attached is a letter to your executives Winston Foo and John Pegg outlining the whole matter to date. It would be fair to label your responses farcical … I have also attached the same items of evidence that have been sent earlier. They more than satisfy your requirements.
   I should note that Instagram took a week to resolve an accidental deactivation caused by its AI, not a month and a half. This entire matter can sensibly be resolved in minutes, not months.
   We put the ball back in your court.

Sincerely,

Jack Yan

   The saga continues.

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Posted in business, internet, technology, USA | No Comments »


Amazon: as dodgy as the rest of them

28.11.2021

Jane Pendry in the UK Tweeted this in response to a Tweet about Amazon, and I had to reply:

   Jane helpfully elaborated:

   You read correctly: Amazon is just as dodgy as the others I’ve criticized publicly. Just that I hadn’t got around to them on this blog, because there had been a lengthy dialogue and I wanted to get more facts. But above is where I’ve got to so far, and it seems I’m not alone.

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Posted in business, globalization, internet, technology, UK, USA | No Comments »


Twitter continues playing silly buggers—are they illiterate?

04.11.2021


Pixabay

It’s hard to believe, but Twitter is far, far worse than Facebook when it comes to straightening things out.
   They’ve now asked for my ‘government-issued ID’ thrice and I’ve provided it thrice. It meets all their criteria.
   This is the latest bollocks:

Hello,

We’re writing to let you know that we’re unable to verify you as the account owner. We know this is disappointing to hear, but we can’t assist you further with accessing your account.
   If you know which email address is associated with the account, and you no longer have access to that email, please contact your email provider for assistance.
   For privacy reasons, we can’t provide any information about this account’s email address.
   You’re more than welcome to create a new account to get back onto Twitter.
   Please do not respond to this email as replies to this account are not monitored.

Thanks,

Twitter

   I didn’t need to be verified as the account owner. I need the account to be unlocked and you needed me to prove my age. I’ve done that. And I know which email is used, I set it up.
   So that’s 12-plus years and thousands of followers gone?
   I really had expected Facebook to screw up somewhere and we’d lose our accounts there, but not Twitter.
   I’ve now gone to their IP department and lodged a complaint against myself (as the owner of the @lucire handle) to see if it can be assigned to me. Convoluted? You bet.
   And instead of sending them my ID again (I’ve tried passport and driver’s licence), I’m going to send in my USPTO registration. What’s the bet they won’t accept something issued by their own government?

PS.: Maybe their ad department is smarter. Let’s see if they respond to this.

Hi folks:

This is very unorthodox but in practice, the ad department tends to be the best at troubleshooting.
   Last month, our business account @lucire was locked. Now, before you refer me to the locked account people, this is the only one where I’m likely to do any advertising from.
   We were locked for being honest. Twitter asked us to fill in the date of birth, and that it applied even to businesses. At no point did it ask for my DOB, but the company’s.
   That was October 20, 1997.
   The AI came crashing down on us. Turns out that made us underage when the account was opened. Now, I’m 49, so I know I wasn’t underage.
   I went through the process of sending in ID, which met all your criteria.
   Now they’re saying that they can’t verify me as the owner, which wasn’t even the issue to begin with.
   I’ve sent in driver’s licence, passport, even a USPTO trade mark certificate (surely that’ll show I’m the owner?).
   Here’s an account that dates back to the 2000s with thousands of followers that we’d like reinstated.
   We’d really like you to help, as the locked-account process is going around in circles, and we are making no progress. On Facebook, it was the ad “concierges” who sorted us out, and I wonder if Twitter will be just as effective.

Sincerely,

Jack Yan

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Posted in internet, publishing, technology, USA | 1 Comment »


Twitter responds in the “helpful” way you’d expect from Big Tech

01.11.2021

I finally heard from Twitter regarding Lucire’s locked account:

Hello,

Thank you for your report. Your request is still pending, and in an earlier response, we’d requested more information that we need to continue the review.
   If you still need assistance, reply to this email with those details. If the issue has already been resolved, please disregard this message.
   If we don’t receive a response in a few days, this request will be closed. If that happens, or if you need support for anything else, you can always submit a new report.

Thanks,

Twitter

   There was no earlier response, and there’s nothing in the trash (at server level). It’s pretty typical: the left hand doesn’t know what the right hand’s doing.
   Since there’s no ticket system you can use to follow up with (despite a case number being assigned), all you can do on the Twitter site itself once you log back in to the locked account is to resubmit the evidence and begin at step one.
   Twitter has taken longer than Facebook now—and to think how often I (justifiably) slam Facebook on this blog.
   I can’t imagine what ‘details’ they still need. What’s the bet that a driver’s licence doesn’t qualify as a government-issued ID in the US?

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Scheduling posts on Facebook and Instagram? Forget it, it’s not worth the trouble

21.07.2021

If someone who has never been authorized to have a role on a Facebook page can have full admin access to it, then it stands to reason that a legitimate owner of a Facebook page cannot do what she needs with it.
   That’s exactly what happened to my friend Holly Jahangiri, who has a Facebook page and an Instagram profile, both of which are connected. She can read her private messages. She can log into both, and she is the admin of both. Facebook has her email address and cellphone number. But she couldn’t schedule a post for either, and that’s when Facebook sent her into a loop—not unlike the one that Google sent me on in 2009, although Google’s forum person was way ruder.
   Facebook kept asking Holly to review her connection and confirm she is admin of her own page—information that they already had. Unless their databases are so shot to hell that even internally they cannot determine this.
   She would love to click ‘Confirm’ but the button was greyed out, saying, ‘You must be an admin of the associated Page’s business in Business Manager to confirm the Instagram account.’ But she is the admin.

   Even if she tried disconnecting her accounts and attempted to reconnect them, so she could review that connection that they asked for, no confirmation email ever arrived. And when she logged into both Facebook and Instagram, on desktop and mobile, the accounts were indeed linked and confirmed in their Account Center.
   It seems a small ask to be able to schedule a post on a page—mind you, Tumblr wouldn’t let me for some time, as every time we got to the scheduled moment, it would alter the day and move it forward into the future—but Holly persisted and decided to send them a message through their Business Support Center. She was lucky: she actually got a response. I never have. Or maybe she was unlucky that they responded.
   Their first piece of advice was to ask Holly to do what she had already done: disconnect and start over. She proved she did it with the screenshot they requested, and that it still didn’t work.
   Then they asked:

… in order for us to assist you better, please provide us with the following:

1. A screen recording in which illustrates the steps up to the section where the issue is showing. Please ensure that it is of the entire screen, including the URL bar at the top of the screen. For screen recordings, we recommend to upload the video on Dropbox and email the link to us. Do ensure the URL link is set to public. As in case we may need to forward your concern to the relevant team, this file will be very useful.

2. Page URL/ID where you are connecting your Instagram Account to.

   Even though Holly has the knowledge to do a screen recording, she felt this was getting ridiculous, and, like me, she wasn’t prepared to upgrade her Dropbox just to host a video for Facebook. And she had already given them (2).
   She explained things once again but that Facebook kept asking her confirm her Facebook page and Instagram connection—and providing her no means with which to do it. And that the Account Center said the two were connected.
   She did one more screenshot with URL showing. In it, Facebook is still asking her to ‘Confirm Your Facebook Page and Instagram Connection’ but giving her no means to do it.
   Facebook responded by saying they still needed a video. And Holly answered that it wasn’t going to happen.
   Then she received this:

Hello Holly,

Thank you for contacting Facebook Concierge Support. We greatly appreciate your patience while waiting for an update.
   We understand that you are unable to provide the video recording of the actual steps you are taking to show the issue being experienced.
   What we can see is that the [Holly’s page, redacted] is added on a Business Manager account where you have no role. Please be informed that if a Page is connected on a Business Manager account, the Instagram account you are trying to link on that Page must also be owned by the same Business Manager account.
   If you know who are the admins of the Business Manager account that owns the Page, please check with them if the Instagram account – [Holly’s Instagram account, redacted], is also added on that Business Manager. Also ask them to grant you admin access on that Business Manager. Once that is done, you can try again linking the Page and Instagram account.
   Feel free to get in touch with us if you need any further assistance and we will be very happy to assist you further.
   Do not hesitate to find our best support via https://www.facebook.com/business/help for future inquiries. We look forward in making your journey with Facebook a better one.
   Thank you for contacting Facebook Concierge Support. Have a nice day!

Kind regards,

Yoyo

   I would be fuming by now, because Holly is the admin of both, and there was no evidence of hacking. No one else is there as the admin.

   She wrote: ‘So who BUT me would own that business manager account? If it belongs to someone else, how do I undo that and create my own? How do I straighten this out? If it’s something I did incorrectly, then clearly I’m asking you: HOW DO I FIX IT?’
   In classic Big Tech support, it seems Yoyo never read her message. They wrote:

Hi Holly,

Thank you so much for your email.

I can perfectly understand that you are not aware on who is the Admin of the Business Manager. Therefore, what I can do for you is, I will submit and Admin appeal for you by you will need to provide me the with some information and documents as below :

1) A copy of a valid government-issued photo ID, such as a current driver’s license or a passport, of the individual signing the statement. See the different kinds of IDs we accept in the Help Center: https://www.facebook.com/help/159096464162185

2) A signed statement from a person with sufficient knowledge and authority over this matter that includes all of the following:
   a) The Facebook email address or profile URL associated with the Facebook account that you wish to have added as the new admin
   b) A description of requestor relationship to the Business (and authority to request access to the Business, as applicable);
   c) An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s)/Business, as applicable;
   d) The past three invoices/billing statements on the ad account(s) that the Business owns AND the last 4 digits of the credit card(s) on the account(s);
   • If the BM does not have any ad account, please declare such information in the statement
   e) A declaration that the information you have provided is true and accurate (e.g. “I certify that the information provided is true and accurate”) – your statement must include similar language.

For any other issues, please feel free to initiate a chat support session at the following link:
https://www.facebook.com/business/help
   For any feedback regarding our features within platform, please use the link:
https://www.facebook.com/help/contact/268228883256323
   Thank you for contacting Facebook Concierge Support and have a good day ahead!

Regards,

Yoyo

   If you’ve made it this far, you’ll know why Holly shouldn’t need to provide any of the above. The first paragraph from Yoyo is completely wrong since Holly is aware of who the admin is, but Facebook seems to want to ignore that.
   At this point she was prepared to delete the lot—something I’m prepared to do, too, but haven’t. Apparently gadgets like IFTTT are tied to my account and they run things on Lucire’s Facebook page, which, based on the decision of the majority, is still being used by the team.
   She showed Yoyo another screenshot that confirmed she is the sole admin. And told them that she would not provide any additional documents.
   Their response, inter alia (and by this time, Yoyo was calling Holly ‘Yoyo’):

When it comes to data protection and privacy, Facebook does not reveal any information, the documents mentioned are mandatory since you are not the Admin of the Business Manager in which the Page is connected.
   We are not advising you to close your account for the sake of your business; rather, we are attempting to assist you.
   Please submit the mentioned documents as soon as they are ready so that we can assist you further.

   I can hear you screaming, ‘But she is the admin!’
   Any sane, reasonable person could empathize with Holly’s reply:

So, the point is, I AM admin of the business account that any of my own pages/account are connected with unless I somehow orphaned them THIS MORNING after my last email to you, and your request at this point is tantamount to phishing. I’m not playing – I will not be sending you additional ID; you have my email, phone number, address, etc. (I have sent my driver’s license to Facebook, in the past, and I now deeply regret it. I will not be doing it again; I do not believe you safeguarded it in the first place.)
   “We are not advising you to close your account for the sake of your business” – what a joke. My business has never benefited from Facebook in any way, shape, or form. I opened the Business account because Facebook led me to believe I had to have one in order to upgrade and maintain my pages. I HAD an ad account, which I deleted, this morning. Ads I ran in the past were basically sent to EXACTLY the opposite of my target demographics and never led to ONE SINGLE SALE, so that is useless to me.

  • As an individual, all purchases I have ever made from other “businesses” on Facebook or Instagram have been scams.
  • I report fake and imposter accounts and I am told that they do not violate community standards.
  • I have reported actual kiddy porn in the past, to be told that it did not violate community standards.
  • I can only conclude, at this point, that Facebook prefers bots and scammers and phishers of men, because – I guess – they don’t cause as many headaches and the numbers look GREAT to advertisers.

   I am now stuck in some sort of hellspace between your business center and your creator studio and ready to delete my personal profile as well as my pages and groups because I cannot figure out how to disconnect them from your “business center” thing.

   In fact, Holly would have added, given the chance (these are her words):

  • I have been told by Facebook to download and install their partners’ anti-malware products and run them, despite my having my own premium subscription to Norton; I refused to do so, and was punished by a suspension of indefinite length (ended up being a couple of pleasant weeks away from Facebook);
  • I have had my wrist slapped for posting factual COVID info and stats DIRECTLY from the CDC, articles I wrote on Medium.com, and most lately, a link to a Wikipedia article explaining the origins of the classic nursery rhyme, “Humpty-Dumpty”

   In other words, I’m not alone with the endless frustration this site causes. I’m still frustrated and I barely use it, because of all the basics it gets wrong, constantly. And normally I would never take a dig at someone’s name but ‘Yoyo’ describes what Holly went through.
   Holly wound up deleting all her ad and business accounts and reverted back to a personal one. When I read the above, I’d rather have the usual silence than what Facebook thinks passes for ‘support’!

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Classic example of tech firms passing the buck

04.05.2021

Just another day dealing with US tech firms then.
   When I signed up to Anchor, there was no mention of Google Podcasts, so I was very surprised to find later that I was syndicated there. Can you remove yourself?
   Anchor: ask Google!
   Google: ask Anchor!


   All that money (Google, not Alphabet, is worth US$320 milliard) and they’re about as useful as David Seymour at a socialist workers’ conference. Actually, about as useful as David Seymour, full stop.

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Facebook whistleblower gets fired; and a workaround for Meizu Music’s inability to find your SD card

19.04.2021

This is a pretty typical story: find fault with Big Tech, try to alert the appropriate people in the firm, get fired.
   Julia Carrie Wong’s excellent article for The Guardian shows a data scientist, Sophie Zhang, find blatant attempts by governments to abuse Facebook’s platform, misleading their own people, in multiple countries. Of course Facebook denies it, but once again it’s backed up by a lot of evidence from Zhang, and we know Facebook lies. Endlessly.
   Facebook claims it has taken down over ‘100 networks of coordinated inauthentic behavior,’ but I repeat again: if a regular Joe like me can find thousands of bots really easily, and report some with Facebook doing next to nothing about them, then 100 networks is an incredibly tiny number in a sea of hundreds of millions of users. Indeed, 100 networks is tiny considering Facebook itself has claimed to have taken down milliards of bots.
   And people like me and Holly Jahangiri, who found a massive number of bots that followed the Russian misinformation techniques, have been identifying these since 2014, if not before.
   Zhang reveals how likes from pages are inflating various posts—forget the bots I’ve been talking about, people have manufactured full pages on the site.
   She uncovered one in Honduras, and then:

The next day, she filed an escalation within Facebook’s task management system to alert the threat intelligence team to a network of fake accounts supporting a political leader in Albania. In August [2019], she discovered and filed escalations for suspicious networks in Azerbaijan, Mexico, Argentina and Italy. Throughout the autumn and winter she added networks in the Philippines, Afghanistan, South Korea, Bolivia, Ecuador, Iraq, Tunisia, Turkey, Taiwan, Paraguay, El Salvador, India, the Dominican Republic, Indonesia, Ukraine, Poland and Mongolia.

   Facebook was inconsistent with what it did, and its own self-interest interfered with it taking action. In other words, Facebook is harmful to democracy, and not just in the US which has received most of the occidental news coverage. On Azerbaijan, Zhang wrote in a memo:

Although we conclusively tied this network to elements of the government in early February, and have compiled extensive evidence of its violating nature, the effective decision was made not to prioritize it, effectively turning a blind eye.

   She was ultimately fired for her trouble, Facebook saying she wasn’t doing the job she had been hired for.
   So if you are going to work for Big Tech, leave your conscience at the door. That blood on your hands, just ignore it. Red’s such a fetching colour when it’s not on a balance sheet.

Little Tech can be troublesome, too. Last year, Meizu updated its Music app after a few years of letting it languish (a familiar theme with this firm), and it was a real lemon. It wouldn’t pick up anything on my SD card, at the location the old Music app itself saved the files. When I could still access the Meizu (English-language) forum, I managed to post a comment about it. Only today did I realize someone had responded, with the same issue.
   I can read enough Chinese to get the phone to do a search for local music files, and the only things it could pick up are what’s on the phone RAM itself, not the card. There’s no way to point to custom locations such as a card (even though there is a custom search, but it applies to the phone only).


Above: Meizu Music will only find music on the phone’s RAM—in this case sound files that come with the dynamic wallpaper and a couple of meeting recordings I made.

   Eventually I restored the old app through the settings, and all was well. It would occasionally forget the album cover art and I’d have to relink it (who says computers remember things?), but, by and large, Music 8.0.10 did what was expected of it.
   Until this last week. The phone insisted on upgrading to 8.2.12, another half-baked version that could never locate any SD card music.
   Sure I could just move the entire directory of 1,229 songs to the phone, but I wondered why I should.
   Restoring the app would work only for a few hours (during which I would try to relink the album cover art, ultimately to no avail). Blocking the new version the app store did nothing; blocking the entire app from updating did nothing. Blocking network access to the Music app did nothing. Essentially, the phone had a mind of its own. If anyone tells you that computing devices follow human instructions, slap them.


Above: I asked the app store to ignore all updates for Meizu Music. The phone will ignore this and do what it wants, downloading the update and installing it without any human intervention.

   I had a couple of options. The first was to make Migu Music the default—and I had used that for a while before I discovered I could restore the Music app. It’s passable, and it does everything it should, though I missed the cover art.
   The other was to find a way to make Music 8.2.12 work.
   There is one way. Play every one of the 1,229 songs one by one to have Music recognize their existence.
   Using ES File Explorer, you head to the SD card, and click on each song. It asks which app you’d like to open it. Choose Music. Repeat 1,228 times.


Above: I finally got there after doing something 1,229 times. As a non-tech person I know of no way to automate this easily. I can think of a few but developing the script is beyond my knowledge.

   Whoever said computing devices would save you time is having you on. They may have once, but there are so many systems where things are far more complicated in 2021 than they were in 2011.
   You may be asking: doesn’t ES let you select multiple files, even folders? Of course it does, but when you then ask it to play them, it ignores the fact you’ve chosen Music and plays them in its own music player.
   And even after you’ve shown Music that there are files in an SD card directory, it won’t pick up its existence.
   It’s at odds with Meizu’s Video app, which, even after many updates, will find files anywhere on your phone.
   For a music player with the same version (8) it’s vastly different, and, indeed, inferior to what has come before.
   How’s the player? Well, it connects to the car, which is where I use it. But so many features which made it appealing before are gone. Editing a song’s information is gone. Half the album cover art is unlinked (including albums legitimately downloaded through the old Meizu music service), and there’s no way of relinking it. European accented characters are mistaken for the old Big 5 Chinese character set.
   The only plus side is that some songs that I had downloaded years ago with their titles in Big 5, as opposed to Unicode, now display correctly. That accounts for a few songs (fewer than 10) of the 1,229.
   I know Meizu will do nowt, as its customer service continues to plummet. I may still file something on its Chinese BBS (the western one is inaccessible and, from what I can tell, no longer maintained by anyone from their staff), but it’s highly unlikely I’ll be brand-loyal. It’s yet another example of a newer program being far, far worse, by any objective measure, than its predecessor, giving credence to the theory that some software developers are clueless, have no idea how their apps work, have no idea how people use their apps, or are downright incompetent. It’s a shame, as Meizu’s other default and system apps are generally good.
   In the future, I’m sure someone else in China will be happy to sell me a non-Google phone when it’s time to replace this one.

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Posted in China, design, internet, media, politics, technology, USA | 3 Comments »


NewTumbl takes things seriously

05.01.2021

I have to say I’m impressed with NewTumbl as they responded to my Tweets about potential censorship and post moderation.
   I think they will allow me to share a few points.
   First, they took me seriously. The fact they even bothered to look into it is well beyond what Yahoo, Amazon, Facebook and Google would normally do, and I’m talking about Yahoo in 1999. They also answered every point I made, rather than gloss over or ignore some. Out of their thousands or myriads of users, they were actually good enough to deal with me one on one.
   Secondly, they assure me there’s no censorship of the kind I suspected but think a temporary bug could have been behind Mbii’s inability to see my posts. They will delete illegal content, and that is the extent of it.
   Thirdly, if I may be so bold as to say this one, my understanding of the posts’ levels is correct and those moderators who objected to my content are incorrect.
   I won’t reveal more than that as some of the content refers to future actions.
   I’ve said I could put a toe in the water again over at NewTumbl, and, ‘I really appreciate you taking this seriously and certainly it all helps encourage me to return.’
   Being honest and up front really helps.
   The one thing preventing me from heading back in a flash is I’ve become rather used to adding to the gallery here. We’ll see: I felt it was ‘No way, José’ a month ago (although I always maintained a “never say never” position—I mean, it’s not Google Plus) and now it’s more ‘The jury is out.’ At the least I might pop by more regularly to see what’s in my feed.

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Posted in business, internet, technology, USA | 5 Comments »


Payoneer frustrates and sends you round in circles

08.10.2020

I can safely say that I wouldn’t choose Payoneer as a payment service. As I told in their forums today as a last resort, after already spending hours (in the plural!) on this.

This has been deeply frustrating and here I am telling the story for the fifth time, since Payoneer stores none of my requests in the support centre.
   Today I received an email saying a payment was coming from a company that I work with. The problem: the bank account on file is out of date.
   There is no way I can make any changes.
   You may think that I can go to the settings on my account and do the edits there, but this particular account is not recorded there. So how can I remove or correct an account that is not even shown on the Payoneer website?
   No matter which option you select from payoneer.custhelp.com, you’ll get an automated response that is completely useless and irrelevant.
   The emails read, ‘If this response does not resolve your issue, visiting our Support Center is the fastest way to find a resolution,’ which is a complete and utter lie, since you cannot file a single support request. After you’ve typed out your story for the umpteenth time, support never receives a thing. You just get another automated email with useless information. When you look under ‘My requests’, you find that Payoneer never recorded what you wrote. This must be the quietest support centre in the world.
   When clicking on the link when the website’s advice is useless, you get a 404 that reads, ‘This site has been disabled for the time being.’
   They keep sending me to pages that I have already seen and can do nothing with. This has been the worst payment website I have ever had to deal with, as they keep sending you round in circles and nothing ever gets resolved. It’s out of sheer desperation I’m on a public forum in the hope someone knows how to do this.

   I’m not kidding about their website. Here are some fun pages it’s led me to in order to resolve my query.


   I’d like our money, please.

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