Twitter, after having done sweet F. A. about Lucire’s locked account, and failing to provide any response since the last lot of evidence was sent to them on the 4th ult., wrote this to me today:
After reviewing the reported account, it appears that this issue may have been resolved. Please reply to this email if you still need assistance, or to let us know if the situation has changed in any way.
You just have to wonder if they hire morons at that level, or do they hire regular people and train them down?
Dear Twitter Support:
This most certainly has not been resolved. Quite the opposite.
Your company still refuses to examine the evidence, despite our sending it numerous times.
We have heard nothing from you at all over the actions you say you will take. In fact, your latest response of pretending all is well is the only thing we have heard from Twitter since the 4th [ult.]
It has been referred to your internal support team by your UK head of planning, David Wilding (whom I know) to no avail.
I’m not sure that you could call it resolved as a quick check of the handle shows it ‘doesn’t exist’.
We ask again that @Lucire be unlocked as we have done nothing wrong, and we hold a USPTO trade mark registration for all online publishing usage. (Your own link in your autoresponse to locked accounts results in a 404.)
We have to come to your department as the “proper channels” for locked accounts claim that I cannot be confirmed as the owner of Lucire, and a USPTO certificate is apparently not the sort of evidence they will entertain.
Attached is a letter to your executives Winston Foo and John Pegg outlining the whole matter to date. It would be fair to label your responses farcical … I have also attached the same items of evidence that have been sent earlier. They more than satisfy your requirements.
I should note that Instagram took a week to resolve an accidental deactivation caused by its AI, not a month and a half. This entire matter can sensibly be resolved in minutes, not months.
We put the ball back in your court.
The saga continues.