Posts tagged ‘Zoho’


Why you shouldn’t build projects on Google Cloud (or, why are we still having these conversations?)

01.07.2018

This story on Medium, about Google Cloud, is all too familiar to me (hat tip to Donkey). It mirrors my experiences with Google in 2009 and 2013.
   A company monitoring solar plants and wind turbines had Google pull their account twice. The Googlebot falsely claimed there was suspicious activity, with Google threatening to delete their account in three days. If their CFO, whose credit card was linked to the account, hadn’t replied in time, that would have been millions of dollars down the gurgler.
   The company’s warning: don’t build stuff on Google Cloud. Apparently AWS is safer.
   They were very lucky, because Google’s forums are littered with people whose accounts have also been unilaterally terminated, and they were never recovered. Some have lost income streams. Most went through the “proper channels”.
   My experience in helping a friend recover his blog nearly a decade ago showed just how unreliable these channels were, with a Google forum volunteer going out of his way to be obstructive, because you dared question the big G. Most volunteers actually seem offended you questioned Google, such is their adherence to the cult.
   Mind you, I’m still waiting, three years later, for an explanation about why our Amazon Associates’ account, nearly two decades old, was unilaterally deleted. Amazon claimed six months ago that the matter had been ‘escalated’. Still waiting. Google, too, gets back to you initially, but escalation results in nought.
   When things go wrong, US Big Tech doesn’t work, does it? We’ve actively avoided Google for nearly a decade, and began posting warnings about Facebook around that time, too.
   Thank goodness for companies like Zoho: in the 2010s, Indian tech works better, and people take greater responsibility.

Tags: , , , , , , ,
Posted in business, internet, technology, USA | No Comments »


In praise of Zoho Mail

31.03.2013

Now that all of our email, bar a handful of client accounts, are going through the paid version of Zoho Mail, I couldn’t be happier.
   When we shifted things over, my friend and web development expert, Nigel Dunn, suggested either Google or Zoho. He’s a big fan of Google, and I can see the good side of the company I bash regularly. But I opted for Zoho, and anyone who’s followed my ongoing privacy battles with the big G will know why.
   It turns out I had a Zoho account anyway, thanks to Gabriel Weinberg and his Duck Duck Go team. But to go from the freebie that I’ve had for four years to a paid one was quite a big step, since we hadn’t ever done this newfangled cloud email before. However, I have to say I am very impressed, because of one major thing: Zoho’s customer service.
   For starters, it exists. No more going to abusive Google forums where cocky users, in their worshipping of the cult, make it all your fault. Zoho staff actually write back to you. In fact, they put me on to their support system after a while and they’ve been dealing with my enquiries really quickly in there, too.
   The longest wait I had was a question about Eudora, because I wasn’t sure how to get the Zoho POP mail working with an older program. While most answers came in 24 hours, this one took a week—but I’ll turn a blind eye to that one, given that it’s one out of a heap of questions I fired at them and it’s not a program they knew well. (For Eudora readers who are reading this, you turn on SSL, but you choose the ‘Required, alternate port’.)
   The replies are courteous and make you think that India knows customer service considerably better than the United States, or Australia for that matter: you’re treated as you would expect, and they don’t start from the basis of “the customer is stupid”.
   Even before I became a paying customer, Zoho treated me with respect.
   Good service isn’t just the province of Indians—just yesterday I blogged about how well Tumblr handled user enquiries and reports, despite reaching 100 million users. However, you sometimes wonder if they are the exceptions in a world dominated by the likes of Google and Facebook.
   The real kicker is this: the system works wonderfully when it comes to combating spam. I get thousands of messages per week so not having spam is a good thing. Our old Rackspace box, at best, killed about 50 per cent of the spam that came in. Granted, we chose our own blacklists, so this is not Rackspace’s responsibility. However, we used the ones we were recommended by experts.
   Zoho gets rid of over 95 per cent, maybe more, of the spam. After a day, I’ve had no false positives, and only a tiny handful has crept in. My emailbox, as downloaded in Eudora, is almost as untainted as it was in the 1990s, and I am not exaggerating.
   For those of you who use Gmail and are sick of the ads, this should appeal: Zoho is ad-free. No more using your personal data and linking it to advertising across all websites where Google and Doubleclick have their banners. As we become more concerned with online privacy, I’d say this was a very good thing.

Tags: , , , , , , , , , , ,
Posted in business, India, internet, technology, USA | 2 Comments »