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The Persuader
My personal blog, started in 2006. No paid or guest posts, no link sales.
Posts tagged ‘PB Technologies’
29.11.2021
My Meizu M6 Note has had to be retired, due to an expanding battery, something which I probably shouldnât have tolerated for so long (it began happening months ago). I only made the call to stop using it last week after the volume buttons could no longer function, and I probably should have stopped earlier still* as it would have been easier to get the SIM and micro SD cards out!
My original plan was to go slightly newer and opt for a Note 9, and I had located a vendor on Aliexpress who was prepared to send it to me with the Chinese Flyme OS installed. But my sense is that Meizu is now past its prime, and everything seems to be shutting down.
I had been logging into the app store daily for over a year to earn points, but Meizu informed us that it would cease to record log-ins, and we had to redeem what we could by January. Its now-useless default music app Iâve already blogged about. No one answers international queries any more and from what I can tell, official Meizu reps seldom frequent the Chinese forumsâwhile the international forums consist of frustrated users talking among themselves.
And this is coming from a self-confessed Meizu fan. I chose the M2 Note back in 2015â16 and if it werenât for the damaged screen, I might never have bought the M6 Note. For now, Iâm back to using the M2, which is slower, and the battery doesnât hold its charge quite as well any more, but at least everything from the M6 Note has synced to it. With my app usage lower than it was in 2012, I donât notice any real lags in performance within the programs I do use, something that I couldnât say even two years ago when I was still popping into Instagram daily. Only the camera gets annoying with its slowness. I have gone away from the Swype keyboard though, as Swype no longer sends verification codes to your email to sync your custom word dictionary. Iâm muddling my way through Microsoftâs Swiftkey, which has proved a tolerable successor (the chief gains are the ability to access en and em dashes and ellipses from the keyboard without switching languages). It seems to forget that youâve pressed shift in order to write a proper noun (you have to do this twice for it to stick!) but it is learning words like Lucire and Autocade as well as my email address.
Readers may recall that after I had the M2 Noteâs screen repaired, it would no longer charge, except at the store in Johnsonville (Repair Plus) that fixed it! The lads there would never tell me why they could charge it and I couldnât and just grinned, while I told them how patently ridiculous the situation was, that even a new charging cable could not work; in fact none of my chargers did. They didnât seem to care that this was the predicament they put me in. The issueâand I donât know if they are to blameâis that the charging port is looser than it was, and it needs a very decent micro USB connector. That was thanks to PB Tech for telling me the truthâand a thumbs-down to Repair Plus for not even trying to sell me a better cable! Moral of the story: use people for the one thing that can do, but donât expect much more from them, not even basic after-sales service.
With its âfaultâ remedied about a year and a half ago, I had a phone to use once I put the micro SD and SIM cards back in, though Amanda isnât able to hear me that clearly on it when Iâm at the office, and Iâm sure Iâve missed calls and SMSs probably due to limits with the frequencies it uses (though I had checked six years ago it would handle the Vodafone 3G and 4G frequencies).
So a new phone is needed because the “phone” function of the M2 isn’t up to par. I donât need the latest and greatest, and thanks to the pace of development, a phone launched in 2020 is already obsolete in China. It seems that if Meizu is on the way down that I should go to its arch-rival, Xiaomi, and get the Note 9âs competitor, which roughly has the same name: the Redmi Note 9.
The Xiaomi names are all confusing and the Indian market has different phones with the same names, to add to the confusion already out there. I donât profess to know where the S, T, Note, Pro, and the rest fit, but letâs just say Iâve been led to get a Redmi Note 9.
PB had first dibs but as the salesâ rep could not tell me whether I could easily put the Chinese version of MIUI on it, in order to rid myself of the Google bloatware, then I couldnât safely buy one. I wasted enough time on the M6 Note on that front, and my installation of its Chinese OS could well have been down to a fluke. He also refused to tell me the price difference between the sale units and the shop-soiled demo ones other than it was small, and, âYou may as well buy a new one.â
Thereâs no irony here with privacy: Chinese apps at least tell you what legislation covers their usage, unlike western apps which donât mention US Government snooping yet Google passes on stuff anyway. In all the years Iâve used the Meizus there has been nothing dodgy in terms of the data received and sent, as far as I know, and thereâs nothing questionable constantly running such as Google Services that transmits and drains your battery.
There are some great sites, a number of which are in India, that teach you how to turn off some of Xiaomiâs bloatwareâs notifications, but they seldom annoyed me on the Meizu. Iâll soon find out first-hand how good they are.
Why the Redmi Note 9? It was one of the few on Aliexpress that I could find with the Chinese ROM installed, saving me a lot of effort. I wonât have to root it, for a start. When your choice is down to about half a dozen phonesâAliexpress and Ebay vendors are so keen to get export sales they make it a point not to sell Chineseâyouâre guided on price and your daily usage. Iâm a firm believer that a phone should not cost the same as a used car. Bonuses: the big battery and the fact it isnât too bright (thatâs just me); detriments: 199 g in weight and a humongous screen.
The vendor (YouGeek) was conscientious enough to send me a message (along the lines of âAre you absolutely sure you want the Chinese version?â) which cost me a couple of days since I donât always pop back to the site (and you canât read messages on the phone browser version anyway). Now weâre on the same page, theyâve dispatched the phone. Weâll see how things look in a couple of weeks. Thereâs no turning back now.
* PS.: From How to Geek: ‘Once you notice the battery is swollen or compromised in any way, you should immediately stop using the device. Turn the power off, and above all else, do not charge the device. Once the battery has reached such a point of failure that the battery is swollen, you must assume that all safety mechanisms in the battery are offline. Charging a swollen battery is literally asking for it to turn into an exploding ball of noxious flammable gas right in your living room.’ I wish I was told this when I first went to PB months ago when the battery began expanding and I enquired about phones.
Tags: 2020, 2021, Aliexpress, cellphone, cellphones, China, India, Meizu, Microsoft, PB Technologies, retail, software, Xiaomi
Posted in business, China, India, New Zealand, technology, Wellington | 1 Comment »
14.05.2021
Forgetful Muzio Player has been replaced by a program (or app) called Music Player, which isnât the best brand name considering the many other apps out there with the same name. This oneâs version 2.5.6.74 and its maker is InShot Inc., so if all goes well, this is the one Meizu users should go for.
First, a good bit: it picks up the directories on the SD card, which, till Meizu upgraded its Music app, I thought I could take for granted.
The not-so-good bits. It doesnât pick up the album artwork, so you have to link each cover yourself. The disadvantage is that you have to search for the cover by image, and thereâs no option to search by name. Mind you, it was the same story with Meizu Music, and provided you have a rough idea of when you downloaded the album (as it displays the covers in reverse chronological order), it isnât impossible.
It did, however, pick up the graphics from the songs where the cover image was embedded and used them for the album covers ⊠at least it did till today, when it forgot all about those and I spent more time relinking the dozen or so that the app forgot.
What is it about forgetful software, or at least software that operates differently every day? Do I need to invent the dot-ini file (since it doesnât seem to exist in this universe) or radically suggest that software follows a set of instructions, line by line, that do not vary each time?
Above: InShot’s Music Player displayed an album cover for Gone with the Wave yesterday, but today it appears to have forgotten what it was.
Nevertheless, Music Player does âshareâ the chosen album cover with the individual tracks, so when theyâre played, the image appears on the player screen, something that Muzio was loathe to do.
In other words, Music Player does what Meizu Music used to do before it became a lemon and, providing it doesnât forget all the linked album covers (all 280 of them), itâll stay on my phone for the foreseeable future. Since it didnât come from an app store, it wonât be âupgradedâ to something inferior, either, which appears to be the path of a lot of cellphone software.
It doesnât look too bad, though admittedly Muzio Playerâs interface remains superior.
Linking 280 covers with each album over the course of a day and a bit sure beats linking over 1,000 of them with each song on Muzio Player, and to have three weeksâ worth of labour vanish despite the program saying, âChanges savedâ.
If InShotâs Music Player keeps things as they are, then itâs the replacement Iâve sought for some time. Since I didnât hear back from Muzio Player, Iâve deleted the app.
One program I can say is a genuine waste of time is Ăber, if you happen to use a Meizu M6 Note like me. Iâve always resisted it, on principle. If they didnât play silly buggers on tax, I might be more inclined to have supported them, but Iâve remained very faithful to public transport and taxis all these years.
Because of timing and circumstances that I wonât go into here, and having had a virus all of last week that I havenât fully shaken off (one symptom being short of breath), Ăber was suggested again today. My first choice was driving to the station, catching the train (being careful not to spread any of my germs about), then either a bus or cab, to pick up a press car from town. That would mean after returning home, I would have to walk to the station while not feeling 100 per cent to get my own car. I know first-hand that a cab from here in the northern suburbs can be priceyâand thatâs when one even shows up, as my partnerâs faced ridiculously long waits for them during the daytime. So Ăber was a realistic choice and Iâd be suckered into helping to concentrate wealth in the hands of the few milliardaires high up at these tech firms at the expense of working people.
Never fear, for Ăber is a half-baked app that cost me two missed trains and I could have been typing this an hour earlier than I am now.
Thanks to the full factory reset that PB did last year on my phone, and my installation of Meizuâs far more advanced Chinese OS afterwards, I was able to create an account this time and log in. It didnât keep returning the message that I had attempted too many log-ins, even after a single attempt.
After that, it takes about half an hour to read the terms and conditions and the privacy policy on a cellphone. You can opt out of promo messages, or so they claim (to be on the safe side, Iâve done it thrice: once when reading the T&Cs before I accepted them, once after I read them, and once more from the desktop when an email with an unsubscribe link arrived).
And thatâs really about all it does. You canât type in any destination; I later checked their instructions on a proper computer and I was doing exactly what was asked. I could feed in my home address (it came up after I began feeding in the basics), and I could feed in some favourites, but I canât actually go to them.
Naturally, it will take your credit card details: Ăber made sure that that part worked.
Having saved the Railway Station as a destination, and attempted to order a ride to there, I got to a screen to tell me that Ăber isnât available in my area. Whether that means Tawa, or Wellington, or New Zealand, I donât know.
Above: It’s impossible to feed in a destination in Ăber, but it’s probably because it’s not available in Tawa.
I have map software on my phoneâboth Here Maps and Baidu Maps. And my partner does successfully use Ăber from time to time, on a Huawei phone which, like my Meizu, is Google-free. She has no Google Maps, so I know that isnât a prerequisite for Ăber. I also know Google Services arenât, either. At least these are points in their favour. I canât be bothered troubleshooting beyond that, since theyâll just deny everything and pass the buck.
Eventually, when I realized Ăber is a monumental waste of time, I carried out plan A, and took a train an hour after the one I could have taken had I not attempted to get an Ăbercab. And walked in the wintry air to collect my car.
It was an easy decision to delete my account and the app soon after. Just as well, really. Big Tech loses once again. To think, the little music player made by a small company is more reliable than the milliards behind Ăber.
Above: Relieved to be on a desktop computerâand hopefully I won’t need to have any connection with Ăber ever again.
Tags: 2021, apps, Baidu, cellphone, Meizu, music, Nokia, PB Technologies, software, technology, Ăber
Posted in design, technology | 1 Comment »
23.06.2020
That was an interesting day in cellphone land. I collected the Meizu M6 Note from PB last Friday and switched it on for the first time in the small hours of Tuesday.
I originally wasnât pleased. I had paid NZ$80 for a warranty repair (there is provision under the Consumer Guarantees Act 1993 in some circumstances) and was told at the service counter that all that was performed was a factory reset, followed by a weekâs testing. In other words, what I had originally done, twice, before bringing the phone in. I replied that that was not going to work, and was told by the PB rep that maybe I shouldnât have so many apps open. Conclusion: a newer phone is far less capable than an older one.
But he wasnât the technician, and as I discovered, Joe had done more than a mere factory reset. When I switched the phone on, it was back to square one, like the day I bought it, complete with Google spyware. I wasnât thrilled about this, but it suggested to me that the ROM had been flashed back to the beginning.
Meizuâs factory resets donât take you right back to factory settings, not if you had rooted the phone and removed all the Google junk.
To his credit, this was a logical thing to do. However, within 10 minutes it developed a fault again. The settingsâ menu would not stay open, and crap out immediately, a bit like what the camera, browser, and gallery had done at different times. All I had done up to this point was allow some of the apps to update, and God knows what Google was doing in the background as messages for Play and other programs flashed up in the header. The OS wanted to update as well, so I let it, hoping it would get past the bug. It didnât.
So far, everything was playing out exactly as I had predicted, and I thought I would have to head to PB and point out that I was taking them up on the three months they guarantee their service. And the phone was warranted till December 2020 anyway. Give me my money back, and you can deal with Meizu for selling a lemon.
However, I decided I would at least try for the umpteenth time to download the Chinese OS, and install it. Why not? Joe had given me a perfect opportunity to give this another shot, and the phone appeared unrooted. The download was painfully slow (I did the same operation on my older Meizu M2 Note out of curiosity, and it downloaded its OS update at three to four times the speedâcan we blame Google for slowing the newer phone down?) but eventually it got there. The first attempt failed, as it had done countless times before. This was something that had never worked in the multiple times I had tried it over the last 18 months, and I had drawn the conclusion that Meizu had somehow locked this foreign-market phone from accepting Chinese OSs.
I tried again.
And it worked. A fluke? A one-off? Who knows? I always thought that in theory, it could be done, but the practice was entirely different.
It took a while, but I was astonished as the phone went through its motions and installed Flyme 8.0.0.0A, killing all the Google spyware, and giving me the modern equivalent of the Meizu M2 Note from 2016 that I had sourced on Ebay from a Chinese vendor.
I may be speaking too soon, but the settingsâ bug disappeared, the apps run more smoothly, and as far as I can tell, there is no record of the phone having been rooted. I had a bunch of the APKs from the last reset on the SD card, so on they went.
Meizu synced all contacts and SMSs once I had logged in, but there was one really annoying thing here: nothing from the period I was running the western version of the phone appeared. The messages prior to December 2018 synced, plus those from the M2 Note during June while the M6 was being serviced.
It appears that the western versions of these apps are half-baked, and offer nothing like the Chinese versions.
With any luck, the bugs will not resurfaceâif they donât, then it means that the readâwrite issues are also unique to the western version of the M6 Note.
Iâve spent parts of today familiarizing myself with the new software. There are some improvements in presentation and functionality, while a few things appear to have retrograded; but overall, this is what I expect with a phone thatâs two years newer. There should be some kind of advance (even little things like animated wallpapers), and with the western version, other than processor speed and battery life, there had not been. It was 2016 tech. Even the OS that the phone came back with was mid-decade. This is what the western editions are: out of date.
The only oddity with the new Chinese Flyme was the inability to find the Chinese version of Weibo through Meizuâs own Chinese app storeâonly the foreign ones showed up on my search, even though the descriptions were all in simplified Chinese.
These mightnât have been the developments that Joe at PB expected but if things remain trouble-free, that NZ$80 was well worth spending to get a phone which, for the first time in its life, feels new. The other lesson here is to avoid western-market phones if you donât find the Chinese language odd. I had already made enquiries to two Aliexpress sellers to make sure that they could sell me a non-western phone, ready to upgrade. Hopefully that wonât need to happen.
Next week: letâs see if I can shoot some video and have that save without killing the gallery, the bug that kicked all of this off.
Tags: 2018, 2020, Aotearoa, apps, cellphone, China, export, Google, Meizu, New Zealand, PB Technologies, privacy, software, technology, Wellington, Whanganui-a-Tara
Posted in business, China, design, New Zealand, technology, Wellington | 3 Comments »
28.05.2020
Off to PB. The M6 Note was under warranty after all, so itâs now with PB Technologiesâ service department in Wellington, after I explained it could have trouble doing readâwrite operations and the tech saw the camera and gallery hang (usually they just shut themselves down). I paid over NZ$400 for the phone including GST, and fortunately for me, Iâm only 17 months in to my ownership. (You may think NZ$400 is cheap, but I don’t.)
However, before I committed it to service, I had to find a way to get the old M2 Note going. I explained to one of the phone salesâ crew at PB my predicament: despite buying new chargers and cables, the only way to charge the phone was to drive to Johnsonville where it was last âservicedâ. And, as usual, hereâs the kicker: he plugged it in to his nearest micro USB charger and it fed it with juice, instantly. He said it was the cheapest charger they had in store. It also turned on immediately for him, whereas Iâve never been able to get it goingâremember, there are only three buttons here, and I have tried them all. âYou have 86 per cent charge,â he saidâback home it showed nil, refusing to turn on because the charge was non-existent. Your guess is as good as mine over this.
The really great thing here is that everyone believed me. I guess these techs have been around enough to know that devices are illogical things, and that the customer isnât bullshitting you, but more at a witâs end when they come in with a fault. He sold me a new charger (NZ$18), which worked. Of course, charging it on the cable that fed the M6 Note doesnât work: it says itâs charging, and the percentage keeps dropping. Again, your guess is as good as mine over this.
Tonight itâs getting fed the new Adata cable, which took it to 100 per cent earlier tonight.
Up side: how nice to have my old phone back, with Chinese apps that work and look good. Down side: my goodness, a four-year-old phone is slow. I didnât think the M6 Note was that flash when I got it at the end of 2018, but after 17 months, I got used to it and find the M2âs processing lagging. The battery isnât lasting anywhere near what it used to, either.
I originally needed the M6 in a pinch, as at the time Dad was heading into hospital and I couldnât risk being out of contact. The M2âs screen had vertical lines going through after a drop, rendering things difficult to readâand what if I couldnât swipe to answer? The M6 wouldnât have been my immediate choice: I would have preferred to have researched and found a Chinese-spec phone, even if every vendor online, even Chinese ones, touted their western-spec ones.
If PB fixes the issue, great. But if not, then I may defect to Xiaomi at this rate. Meizu cares less and less about export sales these days, and there appear to be some vendors who can sell a Chinese-spec phone out there. The newer phone was also buggier: whether that was down to it being a western version, I don’t know. The M6 Note didnât represent the rosiest of moments, certainly not for Dad, so Iâm not wedded to it getting back to full health. Letâs see how they go next week, but at least I now have a cellphone that rings againâoneâs only concern is how much charge it holds.
Tags: 2020, Adata, Aotearoa, cellphone, cellphones, China, Meizu, New Zealand, PB Technologies, technology, Wellington, Whanganui-a-Tara, Xiaomi
Posted in China, New Zealand, technology, Wellington | 1 Comment »
17.05.2020
How I had such high hopes that the Microsoft Intellimouse Pro Special Edition bought at NoĂ«l Leeming would be a successor to my Intellimouse 1.1. The short version: it isnât.
It might be a successor to the Intellimouse Explorer 3 on which the shape is modelled, but for those of us who prefer symmetrical mice, because the higher right-hand side supports your hand better, it literally was a pain.
There are only some counterfeit ones going for a decent price on Ebay, and I really should have snapped up more of the second-hand ones when I had a chance. The mice now at Recycling for Charity are, like all those reasonably priced ones in shops today, tiny. I imagine mice from the early 2000s aren’t even getting recycled any more, since it’s 2020 and the “old” stuff is from last decadeâafter the manufacturers began to shrink them.
Asus did a good job with its ROG Strix Evolve which I bought three months ago, but I find that the absence of tapering at the front and the overall tightness of the buttons didnât serve me that well.
The Intellimouse 1.1 is back here as my reserve, and the Asus is on the mouse pad. It took all of a few seconds at my desk to know that Microsoftâs revived Intellimouse wasnât rightâand one wonders why they couldnât just keep making something that worked so well for so many of us.
I was lucky to get the similarly shaped Microsoft Laser Mouse 6000 five years ago, a dead-stock mouse made in 2005 that had been sitting at Corporate Consumables. In between the properly sized Microsoft miceâthree in total, including my first in 2002âI had all manner of other types but nothing was as comfortable.
When you go to some websites selling mice, they tell you that you can hold their product like a âclawâ, as if that is a positive attribute. Once again we see the need for humans to adapt to technology, rather than the other way round. I can see why one might need to do this given how mice have shrunk. If your handâs like a claw, then you may be the modern equivalent of the Chinese women who had their feet bound in the 20th century. You may feel that is the fashion, but you need not live with it.
I did it. On Saturday night I reset my Meizu M6 Note again, the second time in eight days, taking it back to factory settings. Except this time I didnât load Whatsapp or Signal. Two days later, my phone remains OK.
I suggested to PB that it may have developed a readâwrite fault, as deleting photos from the internal memory takes minutes (if it ever completes), which the warranty should cover. It also would explain why the gallery, camera and the downloadsâ folder wouldnât load properly, since they each tried to access the internal storage. I also had difficulty restoring my SMSs with SMS Backup, with the operation crapping out before completingâthough strangely, today, the SMSs are back without any intervention from me.
But it also wouldnât surprise me one bit if Whatsapp wasnât compatible with Android 7 nowâInstagram never was, not fully. To save a load of time I wonât be putting messaging apps back on there. I lost a second evening to this and Iâm not keen on losing more.
There are two up sides: I donât need to get a new phone, and if I did, I finally found a vendor on Aliexpress whoâll sell a Chinese-spec Meizu. No more of these western editions: they are less reliable, with a less well stocked app store, and you canât update the OS. You have to root them to get rid of the Google spyware. I may stick with Meizu but I really wonât be buying domestically again.
Tags: 2020, Aliexpress, Aotearoa, Asus, cellphone, China, computing, counterfeit, Ebay, Google Android, Meizu, Microsoft, mouse, New Zealand, Noël Leeming, office, PB Technologies, recycling, software, Wellington, Whanganui-a-Tara, Whatsapp
Posted in business, China, design, New Zealand, technology, Wellington | 2 Comments »
01.12.2018
Above: If phones were sentient beings, it probably is a bit mean to have the old phone take a photo of its successor.
After a drop to the ground (and by that I mean the hard floor at the local Pak ânâ Save) produced lines on the screen of my old Meizu M2 Note, I decided to upgrade to the M6 Note. The familiarity of the Flyme interface was one big reason, though it’s only now, after 12 hours of fiddling, that I’m only slightly happy with how it all went.
The experience was quite unlike the previous purchase, which went incredibly smoothly. The trouble seems to stem from Meizu offering a New Zealand-specific version of the M6 Note, model M721L.
Why didn’t I buy it from a Chinese vendor like last time (when there were no New Zealand retailers)? It seems that all the Ebay vendors were selling global editions of the phone, too, so for the sake of a few dollars, I wanted the support of a local vendor. If there wasn’t much difference between a global phone and a Kiwi one, should it matter? After all, this phone is on Flyme 6·1·4·1G (G for global), and according to one page on the Meizu forums, all I needed to do was download a Chinese Flyme OS patch and it should upgrade and change accordingly.
Problem no. 1: it doesn’t work. It might have worked for one user, but every patch I tried (and they take nearly two hours to download from Meizu’s website) ended with a ‘Firmware corrupt’ (if you were lucky to even get an error message) despite the ZIP files all verifying correctly.
Resigned with the fact I could not turn the M6 Note into a Chinese one, I had to root it to remove the Google bollocks.
Problem no. 2: Meizu has taken away the easy access to rooting the phone. This method does not work, either, at least not this model. After about six hours, I stumbled on the solution: you can follow the above method but switch your phone to Easy Mode first.
Once rooted, I began removing anything Google, for reasons followers of this blog know well.
After downloading the familiar apps, I did encounter some issues. First, the Chinese app store and the global one have different software. Weibo is an international version, for instance. The default music and video apps are much crappier for export, missing the Chinese content (which sometimes included international TV series), and going straight to the local directories.
We do live in an age where the Chinese versions of software can be better than the western ones. Indeed, it was during my experimenting with my previous Meizu phone that I discovered that Chinese designers were creating more visually pleasing and user-friendly apps than their occidental counterparts, at least among the programs I needed.
While there’s obviously a jump up in terms of speed (I bought the 64 Gbyte version) images seem to render duller on the screen.
Then there were the usual problems of photo and music directories from the transferred SD card not appearing in order, which isn’t uncommon.
While I’ve yet to give the phone the acid test (daily use, taking photos and videos), I haven’t really been wowed by the experience of setting up. It was far easier in 2016, with better results. It’s going to be a useful phone, and I thank Charlotte at PB Technologies Wellington for her advice, but if I had the time, I would have waited till a friend went to China and asked them to bring a Google-free one back.
PS., December 4: Solution to getting the Chinese version of Weibo: since my old phone wasn’t completely dead (and will remain in service as long as the screen holds up), I went to its App Store, which is Chinese, got the URL for Weibo there (through sharing it), visited it on a browser on my new phone, and installed from there.
Tags: 2018, Aotearoa, cellphone, China, export, Flyme, Google, Meizu, New Zealand, PB Technologies, privacy, technology, Weibo
Posted in China, design, New Zealand, technology, Wellington | 12 Comments »
17.01.2018
Two very helpful peopleâbwv848 at Bleeping Computer and Sumit Dhiman at Microsoftâhave taken me through the steps to figure out what was going on with my Windows 10 desktop computer, on which I’ve had between 100 and 200 BSODs since the Windows 10 Creators fall update arrived.
Windows claimed that the error was a DRIVER_IRQL_NOT_LESS_OR_EQUAL in tcpip.sys, but we know that that wasn’t the cause of the crash.
They had both got to the point where the Driver Verifier had to be run again. On the first attempt, the process had identified an Avira driver, although after removing and reinstalling the anti-virus program, the crashes continued. I had found other dodgy things in the Event Viewer, but solving them didn’t get rid of the BSODs.
Now that I’m back from holidayâand with Windows 10 crashing one more time and costing me more work that hadn’t been backed upâI gave Driver Verifier one more go.
I had been averse to it because of the crashes that resulted from it, and had a sense it would tell me the same thing it had in December.
True to form, Windows wouldn’t even load and it BSODed during the boot. But this time, running Windbg on the dump file revealed something called mobk.sys (Mozy Change Monitor Filter Driver), part of a program called Mozy.
I’ve never heard of Mozy, but it appears to be a back-up program. Checking my driver, it dates from April 2010 and was installed in 2012âaround the time I bought the computer.
It could well have been installed by me as part of a bundle, or by PB (the retailer).
Mozy wasn’t helpful. They have a forum, but when you sign up to use it, you get to a page where they want to charge you US$109 for one of their plans. Personally, if I was making software, I’d want reports from people like me. It’s not as though the question was complex: I wanted to know if it made sense to delete the offending driver in safe mode, or maybe download a trial version of their program, then remove it, in the hope that the driver would be overwritten and deleted. It’s only been a couple of hours since I Tweeted them, so I don’t expect any replies till tomorrow.
Rather than wait, I popped into safe mode and deleted mobk.sys from the system32\drivers folder.
These errors are deeply frustrating and in direct contrast to the stability that my Imacs have exhibited. Even though I’ve tired of OS X, at least I wasn’t losing work because of three to six BSODs per day.
The advice I can give to others is to create a system restore point, then run the Driver Verifier, and repeat the two processes until a culprit has been identified.
There are a few silver linings to this: I got rid of certain software which might have been insecure, and the random resets were quite handy in “clearing” the PC sometimes when I was doing work on it remotely.
I wonder what had changed in Windows between the spring and fall Creators updates that generated this very serious problem. I haven’t seen Windows crash this often since a dying laptop, on Vista, needed a fresh OS installation (it now runs Ubuntu). I’m still of the mind that Microsoft shipped a lemon, given that I’ve had no end of problems with this OS since it launched, from inconsistent behaviour (Windows 10 would originally be different each time it booted up, from Cortana settings to which keyboard it believed I was using), to very difficult updates (Anniversary took 11 attempts on this PC and never made it on to my laptop even after 40 attempts; it only updated to Creators because all other updates would fail).
While I can understand that there was no way either Mozy or Microsoft could have checked on a 2010 driver for compatibility, and there are so many configurations of Windows out there, there’s still no escaping that Windows 10 could have shipped with fewer bugs. Happily, as it turned out, the troubleshooting procedures may have worked, even if things wound up taking a month.
I’ll blog again if I’m wrong about Mozy.
PS. (January 18): After 24-plus hours with no crashes, I got another one, with the same message. Following my own advice, I ran the driver verifier again. Windbg pointed this time to Oracle Virtualbox. I intentionally ran an older version of this because since 2015, no newer version would work due to its hardening feature. Faced with no choice but to update, it had the same error which, finally, I traced to Mactype. This was the error, for those searching:
The virtual machine ‘Windows XP’ has terminated unexpectedly during startup with exit code -1073741819 (0xc0000005). More details may be available in ‘C:\Users\User\VirtualBox VMs\Windows XP\Logs\VBoxHardening.log’.
Result Code:
E_FAIL (0x80004005)
Component:
MachineWrap
Interface:
IMachine {85cd948e-a71f-4289-281e-0ca7ad48cd89}
The key is to insert these three lines into Mactype.ini:
[UnloadDll]
VirtualBox.exe
VBoxSvc.exe
The error also picked up that there were McAfee drivers left behind from what should have been a full removal. I ran mcpr.exe, found in a thread with the ever-helpful Peter (Exbrit on the McAfee forums). Mcpr.exe did not remove the three drivers, so I took them out manually (despite this going against expert advice): mfeclnrk.sys, mfencbdc.sys and mfencrk.sys. There was also a driver from Malwarebytes, which I downloaded after expert advice in the wake of the damage done by Facebook and its forced download in 2016. Malwarebytes had to be removed with a program called mb-clean as it didn’t show up in the Windows 10 programs’ list.
One important point: when the system restored itself after the latest crash, it appeared the old mobk.sys reinstalled itself into system32\drivers. I removed it again in safe mode. I’ve since created multiple restore points so hopefully none of the now-removed drivers resurface to cause problems again.
I am very happy that I’m running the latest Virtualbox, too, since posting in 2015 resulted in no solid leads. It’s why I’m posting all of this stuff, in the hope others find it useful.âJY
P.PS. (January 22): No crashes for three days, I update both the Microsoft and Bleeping Computer threads with the good news, and within nine minutes, bam! Oracle VM Virtualbox is to blame again, if the driver verifier is accurate. That was yesterday. Today, I attempted to remove the program from the Windows Control Panel. Merely removing it caused three BSODs for three attempts, literally within minutes of each other. I booted into safe mode once, tried to remove it (I couldn’t), then back to the regular mode. I was then able to remove Virtualbox. I have since reinstalled itâlet’s see what happens next.âJY
P.P.PS. (January 23): Two BSODs this afternoon, still so very disappointed software is this unreliable today. Removing a networking driver from Virtualbox has made no difference. Same error as before. I haven’t re-run driver verifier, but I have now updated MacType to the latest version and double-checked the ini file changes are still there.âJY
P.P.P.PS. (January 24): MacType update did nothing. Bwv848 recommends removing Oracle Virtualbox altogether. I may have to do that, and reinstall it only when I need it, and see what happens. Sumit at Microsoft has given up for the time being.âJY
P.P.P.P.PS. (January 25): After one more crash despite some tweaking of the power options last night, I removed Oracle Virtualbox this morning. There were five remaining drivers that removal did not address, two from the latest version (VBoxNetAdp6.sys and VBoxNetLwf.sys) and three from the old one (VBoxNetAdp.sys, VBoxNetFlt.sys and VBoxUSB.sys). I manually removed them. No crashes since, though I will be interested to know if reinstalling, without any of the old drivers present, will make a difference.âJY
P.P.P.P.P.PS. (January 26): Got to its first crash by 11.45 a.m. Driver verifier now blames CLVirtualDrive.sys. Found one user on Virtualbox’s forum who had the DRIVER_IRQL_NOT_LESS_OR_EQUAL crash but the mod doesn’t like me helping out (very protective people, who don’t like their favourite software criticized). A system restore saw Oracle Virtualbox return, even though I made a restore point long after I deleted it. Let’s see what CLVirtualDrive.sys is. Four BSODs before noon. Man from Mozy got back to meâthe first contact other than on Twitterâbecause they wound up spamming me and never responded to my original support question. Amazing how a few eventsâincluding Facebook’s forced download in 2016âhave directly led to this time-wasting point in 2018.âJY
Enough postscripts. The next episode of the saga is here.
Tags: 2010, 2017, 2018, Apple, Avira, bug, bugs, error, errors, Microsoft, Microsoft Windows, Oracle, PB Technologies, software
Posted in technology, USA | 3 Comments »
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