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The Persuader

My personal blog, started in 2006.



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21.04.2011

It’s nice to be believed

The bug I wrote about a few days ago that’s emerging when I use Autocade is now filed with Telstra Clear—and it’s been escalated.
   For years I would report various faults, including with Telstra Clear, and I would not be believed. What a difference now that I am believed.
   For around two years, no one at Telstra Clear believed me when I told them that the internet went down when it was windy. They kept blaming me and how I used my computer. I guess the wisdom was that wind caused computer operator misuse. Until one day, I said, ‘I know what your script says. I have done [x, y and z]. Now, here’s what I want you to do.’ The technician came down from Palmerston North and confirmed there was a loose wire. He then called another technician. Zero marks for efficiency, though the error was eventually fixed.
   Or the Vox error, which went on for months in 2009, blocking me from using the service. When I complained to Six Apart, which ran the now-defunct blogging platform, it was apparently my fault. Or my ISP’s. Or the internet’s. Until, again after a long, long time, I gave them my username and password. Only then did they confirm that something was wrong: they could not log on as me even from their own HQ.
   Even Mozilla took its time, though happily, when they got on to it, they were remarkably quick in solving my reported bugs. And these days, I find I am not disbelieved there.
   Now that Lucire is on Cloudflare, I’m also finding that speedy service and, last night, confirmation that they did, indeed, suffer a DDOS attack. There are no doubts there, either—just rapid acknowledgements and very personal service, answering my concerns about various settings, the Google bot, and the way Cloudflare works.
   The latest one is the Google Ads Preferences Manager, though I was told today at our monthly Vista lunch by Jim Donovan that he had been checking his, and found that his opt-out had been respected. I wonder if Google is only respecting the choices of Chrome users.
   I have had a few friends discover their Ads Preferences Manager behave the same way as it does for me, but maybe there are some people for whom it’s working.
   Nevertheless, the Network Advertising Initiative, to whom I have informed of this issue, has not responded, which I imagine amounts to being disbelieved.
   All I can say to the disbelievers is this: I am a reasonably intelligent person. I have been playing and working with computers since 1978. That means, if I say there is a bug with your service, there is a greater chance that I am right, than there is for your belief that I mucked up.
   This time, it’s plain nice for Telstra Clear to come back to me without questioning how I use my computer. Or saying I pressed the wrong button. Or used the wrong finger in pressing that button. Here’s hoping it can be resolved for, as the tech told me yesterday, it’s very hard to identify an intermittent error. (However, today it is not intermittent: I have been consistently unable to get on to Autocade without adding www to its URL.) From my point of view, it’s just great that the right people are dealing with the right issue in my world.

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Filed under: business, internet, New Zealand, technology, USA—Jack Yan @ 07.15

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