All it takes is finding the right bloke and hoping they would do the right thing.
At the end of the day, that was the lesson in getting Vincent Wrightâs Social Media Consortium blog restored.
Yesterday, Josh Forde Tweeted me about an article he had read, where John Hemptonâs Blogspot-hosted blog had been removed by Google. In the comments, a Blogger manager, Rick Klau, responded. I wrote to Rick on Joshâs suggestion.
Today, Rick responded to say he had restored the blog. He also privately gave us some advice on what got the blog picked up by Google in the first place and why it might not have been restored in those âtwo business dayâ reviews.
It was, of course, the first we have heard of the reasons, and he has a point. At Rickâs request, Vincent and I have promised not to share that publicly.
The blog was temporarily removed again as the bot picked it up, but Rick has now whitelisted it so we can begin posting again, at long last.
Itâs been a six-month battle but weâve finally got there.
I still think Googleâs procedure needs some work. The way we were spoken to on the forums was unacceptable, as was the obstruction and even deletion of evidence.
However, Rickâs actions have restored a bit of our faith. Itâs good that the people actually working inside for Google can tell who the good guys are and have some horse sense.
What Rick also did right was to be accessible, and he kept his word not only to us but to other bloggers.
His emails to us were punctual, and on that note he kicks my ass given how long I can take to get back to people.
So, a big thank-you to Rick Klauâand I look forward to seeing more posts over at the newly restored Social Media Consortium.
Posts tagged ‘blogging’
Google’s Rick Klau restores Social Media Consortium
06.01.2010Tags: Blogger, blogging, customer service, Google, tech support, Vincent Wright
Posted in business, internet, technology, USA | 7 Comments »
What we needed was our own Felix Salmon
04.01.2010Fascinating, isnât it? If you happen to have a Blogger blog that was wrongly deleted, and one of your readers is Felix Salmon of Reuter, then of course Google is going to come to your rescue within a day. (The link, and an important detail below, was found by Josh Forde and Tweeted to me earlier today.)
Thereâs good criticism from Mr Salmon here on Googleâs policy as well as other examples of the companyâs broken promises in the comments.
Rick Klau, one of the Blogger managers, put his address in the comments asking one disgruntled blogger to contact him, and to get his site restored.
Iâve now written to Mr Klau, too, about Vincent Wrightâs Social Media Consortium and the âserviceâ Google has provided us to date. We shall see if he, and his company, are being sincere.
If I get no satisfaction, then we might conclude that thereâs one rule for those who manage to get the profile of a Reuter editor (Felix, we miss Portfolio), and another rule for everyone else.
PS.: On the afternoon of January 6 NZDT, Rick Klau reinstated and whitelisted Vincentâs blog. Thank you, Rickâso glad we finally got the definitive word from Google!
Tags: Blogger, blogging, Google, internet, Reuter
Posted in internet, media, technology, USA | 4 Comments »
It’s a bot if it does 3,000 posts a month
03.01.2010Is it any wonder Voxâs resources are taxed? Hereâs a chap that does 3,265 posts in a monthâall off-site spam. (I wonât give them the privilege of a linkâno point raising their search engine rankings.)
I vote that Vox has some form of alarm at HQ for people who blog too often. Twitter and Facebook, as I understand it, has a trigger point for excessive posting, even if it catches legitimate users from time to time.
But set the per-day bar high enough, and they should be able to catch abusers like this.
I know: I really shouldnât care what happens there any more. However, I still have a few groups that I manage there, where I am particularly alert about spammers and sploggers.
Tags: blogging, Six Apart, spam, Vox
Posted in internet, technology, USA | No Comments »
Now on Wordpress
01.01.2010
Spot the difference The Blogger blog (top) and this Wordpress one (above).
It took quite a bit of time redoing the template for Wordpress, but I think we are there.
There are some differences between this and the Blogger blog, but if there are any issues, please let me know in the comments. And thereâs still some tweaking that needs to be done with the headers, meta tags and categories.
And if anyone knows how to get mouseovers working in PHP, please let me know. The menu bar above is a tad less animated than it used to be.
I wonât switch over the feeds at Feedburner and Twitterfeed just yet till I get into the swing of things.
Interestingly, last week was the record week for this blogâs trafficâironical since Iâve opted to start afresh on Wordpress. I had planned to do some âbest ofâ posts based on what were the top posts in Feedburner, only to discover that most were done in the last six months.
I know itâs the middle of summer and weâre watching re-runs on TV, but it doesnât seem right to fish out posts that were that recent. So, Iâll build this blog the old-fashioned way, and switch the feeds over when I have something interesting to post.
And happy 2010! Itâs nice to start blogging at a new place.
Tags: blogging, design, Wordpress
Posted in design, internet, technology | 3 Comments »