Posts tagged ‘Gmail’


Are there a lot Gmail users who get their address wrong, more than any other service?

12.12.2022

Kurt and I have very different brains, if you read this thread that I jumped in on.

I am sure he is right on how things should work. Get me talking about spacing and spelling, and I’d be in the same boat. Or the use of the word billion. I have my ideas on all of these, but not everyone follows them.

But in the Wikipedia article he cites, not everyone accepts that [email protected] and [email protected] are the same—and certainly my own experience backs this up. You won’t be able to email me, for example, if you miss the punctuation. I also won’t be able to reach employees at some of the big media players on this planet.

I know Gmail would like us to think that a dotted and non-dotted email address are the same, and says as much, but there are just too many stories out there of people receiving emails not meant for them.

And you know what I think of Google: what it says and what it does have not always been the same thing.

Kurt believes all those people have fed in the wrong address for their emails to wind up with others. It’s entirely possible, but for one tale that I linked to, on Reddit.

A former network engineer, Dan Hoyer, said, inter alia:

So, bottom line is that Gmail didn’t always ignore dots, and people who had dots but had that address first were merged with the non dotted accounts and started receiving email from someone else’s non dotted account in addition to their dotted version. (I am not sure, but I believe the reverse may have happened too if the non dotted name came first.)

And in the replies, Melissa Chapman says:

I am with you about the change. It 100% used to see dots and they were suggested to users as alternate forms when you created your gmail. I’ve gotten email for people with my same maiden name in California, New Jersey, Minnesota, and most recently France. And not just junk mail, but Paypal, church tithes, and utilities. It’s frustrating that Google completely denies that this is the case! I don’t use my older email much, but I also wonder if the other user has some access or gets some emails. Like with Paypal, they had confirmed their email to create the account!

Now, if Melissa is telling the truth, then there is an issue with Gmail, where someone else can get your emails. If what Kurt says is right, then Melissa’s claim about the Paypal account’s verification by another user is impossible if someone else did not register a variant of her address on Gmail separately, and was told that it was accepted.

With respect, if someone is ignoring certain claims, it’s probably because they don’t want to open their minds to the possibility that their belief system is wrong. I remember that from an earlier Google experience—and what kicked off my de-Googling in 2009. As I said, I accept Kurt’s position on how things should be—but in practice not everyone is strict about things, and the computer world is as rife with examples as any other.


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Dear Gmail user: your industry has worn me down

11.06.2021

After three messages I decided I would answer one of those Gmail users asking about advertorial. And from now on I’m just going to copy and paste this to anyone else asking, ‘Why won’t you answer me?’

Dear [redacted]:

Sorry, this is why I haven’t answered you (and this is not because of you, but everyone else who has been enquiring about the same thing for years):

http://jackyan.com/blog/2021/06/time-to-stop-entertaining-advertorial-enquiries-from-gmail/

   Almost every time I answer one of these emails it leads nowhere, and I’ve answered hundreds over the last few years. What many of them have in common is Gmail. So to save time and energy I’m no longer entertaining link and advertorial requests coming from Gmail.
   Even if it were one in twelve I’d be borderline OK (the ratio I had doing phone sales during a recession) but one in hundreds is just not worth it. Your industry has worn me and my colleagues down.

Sincerely,

Jack

   I really don’t know why, in the 2020s, anyone would use Gmail, given its rather massive problem of allowing more than one person to use an email address. But I guess if you use Google, you’re not too concerned about privacy, with the endless stories on this topic out there. It shouldn’t then matter if someone else with a similar address can read your emails.


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Time to stop entertaining advertorial enquiries from Gmail

04.06.2021

Last month, I Tweeted that I would stop replying to advertorial queries sent to us from Gmail, since over 99 per cent of them result in no deal whatsoever. In fact, that 99 is an underestimate.
   One of the early (say mid-1990s to the mid-2000s) rules of the ’net was that if you didn’t have a custom domain, and were relying on the likes of Hotmail or AOL, then you instantly lacked credibility when approaching another business. But as Gmail became ubiquitous, that rule was no longer that important for us, especially since some of our own team opted to use their Gmails and have their work addresses forward to them. I’ve always been one to go with the flow when it came to my colleagues, so if they were using Gmail more, then who was I to be so negative against others approaching us doing the same?
   Except for sanity. Of course I’ll still read emails from Gmail but since I get numerous advertorial enquiries every day, then you have to draw the line somewhere. You might say that I’ve waited too long to do this as the 99 per cent sample was taken over years. But past behaviour does show I tend to stick at something for longer than many people.
   I’m also surprised at how many of these enquirers want us to ignore New Zealand law, and to have advertorials not marked as such. I’m not in the business of publishing sales’ catalogues, or a sales’ catalogue masquerading as a magazine, so advertorials are marked as promotional material in some way. So even if they get past first base, they usually fall at the second.


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Computing in 2021: Gmail’s advertorial spammers, Facebook bots, and Twitter fatigue

25.03.2021

I’m not entirely sure I need to block out the email addresses here since they’re likely to be burner Gmail accounts, but I’ll give these spammers the courtesy they don’t deserve.
   As shown below, they’ve been coming for over a year; there’s a chance I may have even received them in 2019.




The text of the latest reads:

Hello,

I hope you’re well!
   I am currently working with a number of clients in placing guest blogs/sponsored articles on high-quality sites, such as yours. I recently came across your site and, after having a quick read through some of your more recent posts and articles, I think it’d be a great fit for some of the sorts of content campaigns that we frequently work on.
   I work with a range of clients across different areas such as fashion, lifestyle, home decor, legal, travel plus loads more. Would you be interested in working together on one of our future/upcoming content campaigns?
   Looking forward to hopefully working on a campaign together soon!

   First up, I already know they never visited since the latest refers to Lucire as a ‘blog’ in its subject line. Just because you run Wordpress doesn’t mean it’s a blog.
   A more crazy one recently actually requested we publish something at lucire.net, which is a brochureware site with no posts on it—so I don’t think they are even hunting specifically for Wordpress-driven sites. Anything will do.
   Last year, I replied to one of them, thinking they could be a legit enquiry for advertorial. It went nowhere, since, as far as I know, they were just after backlinks, and not prepared to pay what a commercial advertorial purchaser would.
   I wouldn’t have been any the wiser if they didn’t keep repeating the messages, and it seems that during the last few weeks they’ve shifted into high gear. And when you know they’re spam, the innocent experience that you had in 2020 suddenly becomes a supreme waste of time.
   I know, all the signs are there: they run Gmail accounts and there are no signature files or details of what company they represent. Gmail, to me, has plenty of spammers, and it is not the service used by professionals. (When 200 people can share the same email address, why would you?) But there was that charitable side of me wondering if the first one was just someone who had shifted to working from home and trying to make a buck. I didn’t really think, since I’m not of this mind myself, that it was spam and that I was a mark.
   I now have common phrases from the spams fed in to my filters so these will just go into the trash folder. I’m posting this in case others have received these spams, and wish to do the same.

Here’s a recent Tweet of mine. Not altogether an accurate one, but when I wrote it I genuinely believed Facebook claimed it had 2 milliard users.

   As Don Marti says, the fact Facebook even has to claim this tells us they are fighting a losing battle.
   On one of the groups I administer there, I’d say over 99 per cent of the members’ queue are bots. Here’s a typical screen in botland, I mean, Facebook:

   These are common patterns and I see them all the time; they all use a variety of responses but they all come out of the same program. ‘I will seriously abide!’, ‘Yes bro’ and ‘OK bro’ are pretty common, and there are others.
   The thing is, I’ve seen these for years, reported each one as a fake account (since there is no option for ‘they are using automated software’), and in 99 per cent of cases (no exaggeration; in fact I may be underestimating), Facebook tells me there is no violation of their terms of service.

   This can mean only one of two things: Facebook is too stupid to realize that an account that feeds the same things into group questionnaires constantly is a bot or running some sort of software that is not permitted under its own terms; or these accounts exist with Facebook’s blessing.
   In the queues, legitimate humans are being outnumbered by over 99 to 1, and if this is a representative sample of Facebook’s current user base (I’m betting I see more accounts than the average person), then hardly anyone is on site any more. I wouldn’t know, I only check client pages and this queue for the most part.
   But if you wish to waste your money advertising to bots on the Facebook platform, then be my guest. Zuckerberg and co. are already getting enough money for doing nothing useful.

I wonder if I’m getting more Twitter fatigue after 14 years. I have built up a fun network there, especially of car people that I made a point of following over the last couple of years. But the cellphone keyboard is such a fidgety, impractical and slow device, I’ve found myself starting to respond, even writing the first few words of a Tweet, then giving up. This has had wonders on my email inbox as the number of messages drops. I’m getting through stuff.
   Fortunately for Twitter, Jack Dorsey hasn’t come across as big a dick as the Facebook and Google people, and the man has been doing some good with his money, like donating US$1 milliard to COVID-19 research. Yes, Twitter still has some major problems, especially when it comes to censorship, but when someone says, ‘I can afford to give that away because I’d still be a rich bastard with the US$2 milliard I have left,’ it’s actually a contrast to Jeff Bezos and Mark Zuckerberg. Unlike the latter, he also hasn’t been publicly lying and calling us ‘dumb f***s’.
   Even so, more often than not I now find myself stopping. Is Tweeting that really worth it? Who cares? So I have a different opinion to that person. I don’t need a global audience for it. If I feel strongly enough, and have the time, there’s always long-form blogging.

Finally, here’s a page explaining just why Google is corrupt.


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Two big reasons not to use Gmail

03.10.2020

I was absolutely shocked to learn this is how Gmail works.
 


PS.: This was the image linked above, before I locked my account:
 

 

As you’ll read in the thread, this has been confirmed by other Gmail users.

That should rule out ever using Gmail for secure communications. Not that you should be using a service like that for anything important, but the fact is Gmail has become ubiquitous, and I believe a lot of people don’t know any better.

Just imagine being able to receive some emails meant for your rival by signing up to an address that varies from it by a full stop or period.

Secondly, we’ve noticed a large amount of spam where we can trace (via Spamcop) the origins back to Gmail. Oftentimes they have Gmail reply addresses, as in the case of 419 scams (where they may use another ISP or email service with a “sacrificial” address to send them). Why would you risk being among that lot?

Add this to the massive list of shortcomings already detailed here and elsewhere and you have a totally unreliable platform that doesn’t really give a toss. They didn’t care when they removed my friend’s blog in 2009 and then obstructed any attempt to get it back, until a product manager became involved. They didn’t care when their website blacklisting service libelled clean sites in 2013, telling people not to visit them or link to them. And they don’t care now.

There really is no reason to use Gmail. You’ll risk your emails going to someone else with a similar address, and you’ll be among the company of unethical actors. I can truly say that if Gmail weren’t this ubiquitous, and used by so many friends, I’d just set up a rule on our server and block the lot.


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Huawei without Google: isn’t that a good thing?

21.05.2019

I see Google’s going to stop supporting Huawei as a developer. How is this a bad thing?
   First, Huawei can still get the public parts of Android, since they’re open-source. Secondly, if they don’t get updates ahead of time, so what? When have western software companies rolled out bug-free updates? Based on my own experience, Chinese cellphone developers make stuff that just works, and I’m inclined to trust them more these days.
   Thirdly, no one needs all that Google crap anyway: I always said that if it disappeared overnight, we’d all find replacements within a week. Now Huawei has to—in fact, it already has them.
   Anyone who owns a Chinese phone made for the Chinese market already knows that they have their own app stores. Why do you actually need YouTube through an app when you can browse to the website? Maybe Huawei will do a tiny YouTube app that only surfs to their site for those keen on getting into the Google snooping network. Is a Gmail app really a must if you can set up your phone really easily as an email client to pull from Gmail? As to maps, I’ve been using Here Maps since I’ve had my Meizu M2 Note in 2016, and while it isn’t perfect, it’s more than adequate. Recently I found they had maps of the Chatham Islands when the cars’ sat-nav didn’t.
   All Huawei really needs to do is roll out its own app store to its western phones with decent enough translations, and make sure it’s updated with the APKs.
   I have a better Meizu weather app on my phone than anything I’ve ever found on Google, and I’m sure Huawei has its version.
   I owned a Huawei phone many years ago, although it was from my telco and I never had it rooted. It came with a suite of battery-draining Google junk, including services that you could switch off only to have them restart; but when I was able to get a Google-free phone, I’ve never looked back. When that phone was replaced, I made sure the next one was Google-free as well.
   What’s going to happen is that Google and the US will lose out as Huawei might find itself zooming ahead with a superior app store, and its own developments may outpace the Americans’.
   Corporate America may be patting itself on the back, and their president may think he was doing their bidding, but I think they’ll find themselves weakened.


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I don’t do paid blog posts here (so don’t ask)

11.12.2017

I know we all get these emails from time to time, but they still annoy me.
   If ‘Peter’ had visited this blog, he would know that every single post since 2006 has been my own, unpaid, unsponsored thoughts. Why would I change that now?
   You may say it’s a fair question, and maybe in his case it is, if I had to be generous. Peter mightn’t have had the time to analyse every entry I’ve made.
   But it’s not just this one. Medinge gets these requests, too: again, it’s not something you would have asked if you had actually visited the site, when everything on the blog has been members-only, and when the philosophy of the organization would probably tell you that we couldn’t be bought or endorse any products.
   The most ridiculous would be Beyond Branding’s blog getting these requests—when that blog hasn’t been updated since 2006. We were still receiving requests in 2017.
   I know, some of these people found us through blog directories, and there was probably an email address tied to each entry.
   However, if they haven’t the courtesy to check us out, can I really trust that they would even pay up? And if Peter were legit, these unsolicited approaches have been coloured by the ridiculous ones we receive for a blog that hasn’t been updated in 11 (and almost 12) years.

Incidentally, our commercial publications do carry paid content, and advertorials (‘native advertising’), by law, are clearly marked as such.


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When it comes to mass surveillance, forget specicity

26.06.2014

Be careful what you say on social media in Britain.
   English law permits mass surveillance of the big social media platforms, according to Charles Farr, the director-general of the Office for Security and Counter-Terrorism, in a statement published last week responding to a case brought by Privacy International, Liberty, Amnesty International, the American Civil Liberties Union, Bytes for All, and five other national civil liberties’ organizations.
   While communications between British residents can only be monitored pursuant to a specific warrant, those that qualify as ‘external communications’ can be monitored under a general one, under the Regulation of Investigatory Powers Act 2000.
   Since most social networks are US-based, they qualify as external.
   â€˜British residents are being deprived of the essential safeguards that would otherwise be applied to their communications—simply because they are using services that are based outside the UK,’ says Privacy International.
   â€˜Such an approach suggests that GCHQ believes it is entitled to indiscriminately intercept all communications in and out of the UK.’
   One Conservative MP, David Davis, accuses ‘the agencies and the Home Office’ of hoodwinking the Commons, although Farr says the matter was expressly raised in the House of Lords, according to The Guardian.
   It was evident in 2000 that there was an international element to electronic communications. After all, telexes had been with us for decades, and emails were mainstream in the 1990s.
   None of this would have been brought to light without the revelations from Edward Snowden and the subsequent legal challenge at the Investigatory Powers Tribunal, on the grounds that ‘The absence of [a legal framework under which surveillance of citizens takes place] appears to be in breach of the European Convention of Human Rights, Article 8, which provides the right to privacy and personal communications, and Article 10, which provides the right to freedom of expression.’
   If the decision of the Tribunal falls on the side of the civil liberties’ groups, then that could be useful to similar groups here. We’ve already seen the Court of Appeal find the arguments of the Attorney-General more compelling than those of Kim Dotcom and others when it comes to balancing search warrants and the right against unreasonable search and seizure in the Bill of Rights Act 1990. While not directly related, pragmatism outweighed specificity, and it’s not a step, I imagine, that proponents of the Act would feel at ease with.
   When it comes to foreign powers exerting influence on our agencies here, especially with indictments that were so grand for what is, at its core, a civil copyright case, one would have expected specificity would be a requirement. I also would have expected such agencies to have the legal experts who would have used very tight language in an international case against a foreign national.
   The worrying trend with both scenarios is that things are taking place against citizens as though they were a matter of course, not subject to state agencies taking great care and being aware of individual human rights.
   As communications are global today, then the frameworks need to start from the point of the view of the individual and protections afforded to one.
   Here, s. 21 of the Bill of Rights Act 1990 should protect citizens when it comes to reasonable expectations of privacy, and cases tend to start from the interest of the person, who must be informed of the search or surveillance.
   The distinction between domestic and ‘external’ has not existed for years: all our websites, for instance, have been hosted abroad since we went online in the 1990s. Anyone who has used Gmail, Hotmail, Zoho and its rivals would be using external communications. Yet I do not know of anyone who would have consented to surveillance without grounds for suspicion, and laws need to balance the external requirement—where threats are perceived to come from—with the expectation of privacy individuals have on everyday communications.
   The Search and Surveillance Act 2012 is tempered perhaps by the tort of privacy and some precedent, but it’s the new Government Communications Security Bureau Amendment Act 2013 that generates similar worries to those in Britain, because specificity has gone out the window.
   We already have had an Attorney-General claim wrongly during the bill’s second reading, ‘As I say, this bill does not represent an extension of powers but a clarification,’ when even a casual comparison between the 2003 act and the new one suggests a marked increase of powers. The Prime Minister has suggested similarly in saying that it was incorrect that the ‘GCSB will be able to wholesale spy on New Zealanders.’
   The requirement for the GCSB’s monitoring of foreign intelligence has been removed in s. 8B, and any intelligence it gathers in the performance of the section is not subject to the protections afforded to New Zealanders under s. 14. Under s. 15A (1), the ‘interception warrants’ can apply to a class of people, covering all communications sent to or from abroad. These warrants can be very general, no threat to national security is required, thus eroding the expectation of privacy that New Zealanders have.
   The process through which the bill went through Parliament was disgraceful. Dame Anne Salmond noted:

During the public debate on the GCSB bill, Sir Geoffrey Palmer and Dr. Rodney Harrison QC spoke out about its constitutional implications, while I addressed its implications for democratic rights and freedoms in New Zealand.
   In reply, the Attorney-General made ad hominem attacks on Harrison, me, Sir Geoffrey and other critics of the legislation during the debate on the GCSB bill, under Parliamentary privilege, and without answering the concerns that had been raised.
   These attacks on independent agencies and offices, and on individuals suggest a campaign of intimidation, aimed at deterring all those who oppose the erosion of human rights in New Zealand from speaking out, and making them afraid to ‘put their heads above the parapet’.

   If we think our laws could protect us against the sort of mass surveillance that is legal in Britain, then we are kidding ourselves. By my reading, interception warrants can take place under the flimsiest of reasons, almost in a desperate attempt to catch up with these other jurisdictions, rather than considering New Zealand values and what our country stands for.
   If Britain is successful at amending the scope of RIPA 2000, then that would be a useful first step in redressing the balance, acknowledging that communication is global, and that citizens should have their privacy respected.
   One hopes such action inspires New Zealanders to follow the path of Privacy International and others in questioning our government’s expanded surveillance powers over us. Those who are already leading the charge, I take my hat off to you.


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History has already shown us the better way, so why ape an outmoded market leader?

05.02.2012

A friend had his Gmail hacked, and, much like an Atlantic article I read in the print edition a few months ago, the hackers deleted his entire mailbox. Google says these hacks only happen a few thousand times daily.
   I’m concerned for him because he has to deal with the Google forums, and we all know how unhelpful and obstructive they can be.
   I’ve never trusted Gmail, or any web-based email system, “on the cloud”. I’ve always kept POP3 archives and the worst thing that might happen is that some of the older CDs and DVDs might be less reliable. But this event actually brings to mind something else that has concerned me about my method: the email client.
   I’ve used Eudora since the 1990s. I started with v. 1.2, and for years, my standard client was 4.3. I happily paid for a licence to get the pro version, and used 4.3 till it no longer worked with the settings on our server. That meant I stayed with one email client from 1999 to 2008. I was then forced to upgrade to 7.1, and I have used that since.
   Qualcomm no longer makes Eudora, and for the last half-decade or so, there have been various “Eudorized” versions of Mozilla Thunderbird. That won’t fly with me, because my demand is actually very simple, but it is going completely unmet: I want an email program that has a vertically tiled inbox and outbox. For the majority of my working life, I have used this method as a to-do list of sorts, and I can see at a glance who I have to deal with.
   The sad thing is that the three-window interface has become a standard for email programs, but this does not work for me. I don’t want an email program that syncs with calendars or creates automatic Dropbox links. I just want one that works, where I can have filters and multiple accounts, and where I can have inbox and outbox side by side. This should be, I thought, a relatively simple request, especially as Eudora was, at one point, considerably more popular than it is today.

Eudora window
Above: Eudora 7.1, with an inbox on the left and an outbox on the right. Does anyone else make an email program that does this?

This is the story of many industries, where inferior norms become the standard. As I typed this, Preston Tucker came to mind: a pioneer who created a safe, fast and aerodynamic car with fuel injection, decades before Detroit could manage the same. But the big players won out and Tucker died a broken man. Americans, and indeed the rest of the world, made do with the same old junk till they were forced to innovate and use ideas that Tucker wanted to mainstream in the 1950s. Similarly, I laugh when people talk about the novelty of hybrids, when you consider how prevalent dual-fuel natural gas–petrol cars were in New Zealand 30 years ago.
   In the tech world, I happily used—and still use—WordPerfect. Why? It works. And it still works considerably better than its competition. Even a 20-year-old version will blow modern word processors away in terms of sheer functionality and ease of use, assuming you could install it. The latest versions are buggier because of the small user base and the absence of Unicode compatibility. But I persevere with it because, at the end of the day, these programs are tools, and I get my work done far more quickly with WordPerfect. I might be the one person on the planet who does not know how to use Word.
   I can’t get my head around Word. With WordPerfect, if I set margins and font, it stays that way till I tell it otherwise. Word and its later competitors have a habit of needing styles set, and try to be too clever for their own good. It might tab paragraphs automatically—even when you don’t want it to. It might change margins and fonts on me because it can. And Word’s footnote and endnote creation is still light years behind what WordPerfect could do in 1991.
   But Word is the standard because Microsoft gave it away in the 1990s. When OpenOffice and Libre Office came out, it aped the standard, right down to the crazy way it handled styles. Why? By all means, create versions which would ease the transition, but if you’re to adopt any method, why not start with the best? Word, for years, had WordPerfect transitional settings, to steal customers from the market leader. Before Word became a freebie, friends who I converted to WordPerfect were still thanking me profusely for making their lives easier. It would seem logical for these open-source programs to go with a better underlying technology.
   I have subbed with Word, and regularly do, because most of our team write using it. By the end of the piece I will have noticed the original writer adopt three styles, because Word has done it that way. My editing will have caused another three or more stylistic changes. It is a mess by the time I save it, with my only solace being that no member of the public ever sees it in that state.
   When I open a Word file in WordPerfect, which is what I have to do now with the DOCX format, I see all the superfluous code (through Reveal Codes—for Dreamweaver users, it’s not unlike HTML source) and it answers precisely why the program lacks any logic. Styles upon styles upon styles. Even Dreamweaver users who have ever had to deal with a Word-created HTML file post-Word 2000 know exactly what I mean. Word is an ineficient program, in every respect of the adjective.

WordPerfect window
Above: This is about as simple a document as you can get and the first I found with public information: one set only in Courier, 14 pt. WordPerfect shows that Word, on which the document was originally prepared, has still inserted Times New Roman font-change codes on every blank line—for no reason whatsoever. This is one of the reasons I dislike Microsoft Word. Had the document been prepared on WordPerfect, every incidence of the Times New Roman code would not have been present.

   I don’t know much about programming, but it seems, from every article I have read about these open suites, the new programs are playing the anti-Tucker game, mostly unconsciously, since the developers I have met are usually generous idealists. Let’s stick with this less productive, less logical method of word processing, because that is where the market is. But with fonts and more complex layouts now what people need, I would have thought that the methods employed by old computerized typesetting machines—which used codes similar to WordPerfect—would have been a more logical start for a word processing program.
   This isn’t an ad for WordPerfect. I simply ask for utility and logic. It doesn’t have to have WordPerfect code. It just needs to be a word processor that does what I tell it to do. Set font, stays in that font. Set margins, stays with those margins. Is this too big an ask? Wouldn’t this save time, which is the whole idea of technology? Why should we become slaves to software, when we created it to be our slave?
   Email clients, then, I find, follow much the same pattern. When I chose Eudora, I have a vague recollection that the New Zealand competitor, Pegasus, was structured in much the same way. The tiled inbox and outbox was a norm, and it worked. People rejoiced.
   Then, Microsoft decided it would adopt the present three-window standard in Outlook, and it gave away Outlook. I resisted it from the get-go: who wants to click just to see their outbox? Isn’t that an extra step? Why can’t I see my lists of emails at a glance? For someone who gets several hundred messages a day, I need to see more than ten. I would rather see 25 or more. And my outbox would have action items, things I had promised people I would do. So I stuck with Eudora.
   It’s not about being in Luddite position. It is going back to basics and saying: what would improve people’s workflow? Forcing them to click to see something or just showing it? (Twitter UI designers, take note.) Is the three-window convention the best way to use that on-screen real estate?
   It seems that Thunderbird, the open-source rival, again missed an opportunity by using an inferior convention as its base. By all means, ape Outlook, to ease a transition. But give the public—you are, after all, on the 11th version now—a chance to move the windows as we see fit. Computers are powerful enough now so it must be possible. It was in the 1990s.
   Let those who love the three-window convention stick with it, but let the rest of us move those windows to our heart’s content, and make life as easy as possible.
   The aim, therefore, is to gather as much success in the next decade before these programs become obsolete, by which time I should either have (a) hired extra folks to take care of these tasks exclusively or (b) pushed for these features in the open-source programmes.

Therefore, making leaps ahead is a good thing, but will people do it? This is always the gamble with predicting future needs: will we go so far that we still miss the boat? We fired but the missile landed in front of her bow.
   But I’m not even talking about creating something that doesn’t exist yet. I’m talking about existing methods, things that have been around for ages, waiting to be rediscovered. Resizing and detaching windows is a standard feature in so many programs. All it takes is being able to grab this stuff from history—a lesson that could well apply to organization memory as well. History has already told us, when the playing field was level, which methods were superior, and what people opted for when confronted with having to spend their own money on software. Before their giveaway periods, the choices were never Word or Outlook.
   The open-source movement, in my opinion, has a wonderful opportunity ahead of it for creating a new round of office efficiency.


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