A week ago, Avon found an inventive way to get its brand noticed in peak-hour traffic. I could make this about how people don’t know how to drive these days, or about the media fascination with Asian drivers when the reality does not bear this out, but let’s make it all about Avon—since they […]
Tag: customer service
Bypass Auckland when you can
It’s a shame I had to write this to Auckland Airport today (salutation and closing omitted): I’d like you guys to know that on Monday night, your inter-terminal bus never came. Passengers (around 20) were waiting at the stop at domestic from 9.45 to 10.15 p.m. The airport staff I spoke to were really surprised […]
When referring to your Australian office might not be a smart thing to do
There are some companies that do not realize that we live in a global community. And there are at least two who have done themselves a disservice by referring our account or enquiries to their Australian representative. We left Rackspace in 2013 although, for most of the 11½ years we were with them, […]
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I might not have Facebook, but I do speak Ebonics
Forty-nine hours and counting, which makes it the beginning of day three without Facebook. I didn’t really need it yesterday, so there’s something to be said about habits breaking after a couple of days. However, for work, I have needed to go on there: while Sopheak is covering for me as far as Lucire’s […]
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It took Rick Klau to sort it out, again
In 2009, when my friend Vincent’s Blogger or Blogspot blog was deleted by Google, I fought on his behalf to get it back. Six months on the Google support forums, nothing. One day, a friend on Twitter told me that with Google’s deletion of John Hempton’s blog, as publicized by Reuter journalist Felix Salmon, […]
Business etiquette 101: don’t threaten lawsuits against a customer proposing an idea which you later adopt
Interesting to spot this link. When I started Autocade in 2008, I approached Haymarket, letting them know I was a Classic and Sportscar reader since it began in the 1980s, and I was inspired by the Sedgwick guides that it ran then. Autocade was to be an online cyclopædia that would use a brief format, […]
New leadership could help Google break through its adversarial, user-hating approach
There have been quite a few tech posts here of late, but there are a few points that can be drawn. The first was how deceptive some brands can be for people who would rather not peel back the top layer to see what lies beneath. Even when the media expose their wrongdoings—as the Murdoch […]
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In praise of Zoho Mail
Now that all of our email, bar a handful of client accounts, are going through the paid version of Zoho Mail, I couldn’t be happier. When we shifted things over, my friend and web development expert, Nigel Dunn, suggested either Google or Zoho. He’s a big fan of Google, and I can see […]
Vodafone sends me invoices and spam (and I’m not even a customer)
I recently posted this apt quotation on my Tumblr: It’s marketing 101—[Vodafone New Zealand] seem to breach the rules quite regularly and you’d have to hope that these significant fines are a signal to them that they can’t continue to do that. It’s from Sue Chetwin, CEO, Consumer New Zealand, on how Vodafone is cavalier […]
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A word of thanks to Aseem Kishore at Help Desk Geek
This wouldn’t have been the first time I bought a wifi adapter—the first time was back in NYC, when laptops took PCI cards—so they should be dead simple to install, right? Despite an OAP on Amazon.com saying, in his review, that he had no issue with his Level One WUA-0605, which arrived overnight from Ascent […]
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