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The Persuader
My personal blog, started in 2006. No paid or guest posts, no link sales.
Posts tagged ‘entrepreneurship’
05.02.2021

Last night, I uploaded a revised website for JY&A Consulting (jya.co), which I wrote and coded. Amanda came up with a lot of the good ideas for itâit was important to get her feedback precisely because she isnât in the industry, and I could then include people who might be looking to start a new venture while working from home among potential clients.
Publishing and fonts aside, it was branding that Iâm formally trained in, other than law, and since we started, Iâve worked with a number of wonderful colleagues from around the world as my âA teamâ in this sector. When I started redoing the site, and getting a few logos for the home page, I remembered a few of the old clients whose brands I had worked on. There are a select few, too, that Iâm never allowed to mention, or even hint at. Câest la vie.
There are still areas to play with (such as mobile optimization)âno new website is a fait accompli on day oneâand things I need to check with colleagues, but by and large what appears there is the look I want for 2021. And hereâs the most compelling reason for doing the update: the old site dated from 2012.
It was just one of those things: if workâs ticking along, then do you need to redo the site? But as we started a new decade, the old site looked like a relic. Twenty twelve was a long time ago: it was the year we were worried that the Mayans were right and their calendar ran out (the biggest doomsday prediction since Y2K?); that some Americans thought that Mitt Romney would be too right-wing for their country as he went up against Barack Obamaâwho said same-sex marriage should be legal that yearâin their presidential election; and Prince Harry, the party animal version, was stripping in Las Vegas.
It was designed when we still didnât want to scroll down a web page, when cellphones werenât the main tool to browse web pages with, and we filled it up with smart information, because we figured the people whoâd hire us wanted as much depth as we could reasonably show off on a site. We even had a Javascript slider animation on the home page, images fading into others, showing the work we had done.
Times have changed. A lot of what we can offer, we could express more succinctly. People seem to want greater simplicity on websites. We can have taller pages because scrolling is normal. As a trend, websites seem to have bigger type to accommodate browsing on smaller devices (having said that, every time we look at doing mobile versions of sites, as we did in the early 2000s, new technology came along to render them obsolete)âall while print magazines seem to have shrunk their body type! And we may as well show off, like so many others, that weâve appeared in The New York Times and CNNâplaces where Iâve been quoted as a brand guy and not the publisher of Lucire.
But, most importantly, we took a market orientation to the website: it wasnât developed to show off what we thought was important, but what a customer might think is important.
The old headingsââHumanistic branding and CSRâ, âBranding and the lawâ (the pages are still there, but unlinked from the main site)âmight show why weâre different, but theyâre not necessarily the reasons people might come to hire us. They still canâbut we do heaps of other stuff, too.
I might love that photo of me with the Medinge Group at la SorbonneâCELSA, but Iâm betting the majority of customers will ask, âWho cares?â or âHow does this impact on my work?â
As consumer requirements change, Iâm sure weâll have pages from today that seem irrelevant, in which case weâll have to get on to changing them as soon as possible, rather than wait nine years.
Looking back over the years, the brand consulting site has had quite a few iterations on the web. While I still have all these files offline, it was quicker to look at the Internet Archive, discovering an early incarnation in 1997 that was, looking back now, lacking. But some of our lessons in print were adoptedâpeople once thought our ability to bring in a print ĂŠsthetic was one of our skillsâand that helped it look reasonably smart in a late 1990s context, especially with some of the limited software we had.

The next version of the site is from the early 2000s, and at this point, the websiteâs design was based around our offline collateral, including our customer report documents, which used big blocks of colour. The Archive.org example I took was from 2003, but the look may have dĂ©buted in 2001. Note that the screen wouldnât have been as wide as a modern computerâs, so the text wouldnât have been in columns as wide as the ones in the illustration. Browsers also had margins built in.

We really did keep this till 2012, with updates to the news items, as far as I can make outâit looks like 2021 wasnât the first time I left things untouched for so long. But it got us work. In 2012, I thought I was so smart doing the table in the top menu, and you didnât need to scroll. And this incarnation probably got us less work.

Thereâs still a lot of satisfaction knowing that youâve coded your own site, and not relied on Wordpress or Wix. Being your own client has its advantages in terms of evolving the site and figuring out where everything goes. Itâs not perfect but thereâs little errant code here; everythingâs used to get that page appearing on the site, and hopefully you all enjoy the browsing experience. At least itâs no longer stuck in the early 2010s and hopefully makes it clearer about what we do. Your feedback, especially around the suitability of our offerings, is very welcome.
Tags: 1990s, 1997, 2000s, 2001, 2003, 2010s, 2012, 2020s, 2021, Aotearoa, branding, design, entrepreneurship, history, Internet Archive, JY&A Consulting, market orientation, Medinge Group, New Zealand, trend, trends, web design Posted in business, design, internet, marketing, New Zealand, technology, Wellington | 2 Comments »
23.01.2021
You know the US tech giants have way too much power, unencumbered by their own government and their own countryâs laws, when they think they can strong-arm another nation.
From Reuter:
Alphabet Incâs Google said on Friday it would block its search engine in Australia if the government proceeds with a new code that would force it and Facebook Inc to pay media companies for the right to use their content.
Fine, then piss off. If Australia wants to enact laws that you canât operate with, because youâre used to getting your own way and donât like sharing the US$40,000 million youâve made each year off the backs of othersâ hard work, then just go. Iâve always said people would find alternatives to Google services in less than 24 hours, and while I appreciate its index is larger and it handles search terms well, the spying and the monopolistic tactics are not a worthwhile trade-off.
I know Google supporters are saying that the Australian policy favours the Murdoch Press, and I agree that the bar that the ACCC (Australian Competition and Consumer Commission) has set for what qualifies as a media business (revenues of over A$150,000 per annum) is too high. So it isnât perfect.
The fact Google has made a deal in France suggests it is possible, when the giant doesnât whine so damned much.
Plus, Google and Facebook have been dangerous to democracy, and should have done more for years to address these issues. Theyâve allowed a power imbalance for the sake of their own profits, so paying for newsâeffectively a licensing payment that the rest of us would have to fork outâat least puts a value on it, given how it benefits the two sites. No search? Fine, letâs have more ethical actors reap the rewards of fairer, âunbubbledâ searches, because at least there would be a societal benefit from it, and since they arenât cashing in on the mediaâs work, Iâm happy for them to get a free licence to republish. Right now I donât believe the likes of Duck Duck Go are dominant enough (far from it) to raise the attention of Australian regulators.
Facebookâs reaction has been similar: they would block Australians from sharing links to news. Again, not a bad idea; maybe people will stop using a platform used to incite hate and violence to get their bubbled news items. Facebook, please go ahead and carry out your threat. If it cuts down on people using your siteâor, indeed, returns them to using it for the original purpose most of us signed up for, which was to keep in touch with friendsâthen we all win. (Not that Iâd be back for anything but the limited set of activities I do today. Zuckâs rich enough.)
A statement provided to me and other members of the media from the Open Markets Instituteâs executive director Barry Lynn reads:
Today Google and Facebook proved in dramatic fashion that they pose existential threats to the worldâs democracies. The two corporations are exploiting their monopoly control over essential communications to extort, bully, and cow a free people. In doing so, Google and Facebook are acting similarly to China, which in recent months has used trade embargoes to punish Australians for standing up for democratic values and open fact-based debate. These autocratic actions show why Americans across the political spectrum must work together to break the power that Google, Facebook, and Amazon wield over our news and communications, and over our political debate. They show why citizens of all democracies must work together to build a communications infrastructure safe for all democracies in the 21st Century.
Considering Google had worked on a search engine that would comply with Communist Chinese censorship, and Facebook has been a tool to incite genocide, then the comparison to a non-democratic country is valid.
So, I say to these Big Tech players, pull out. This is the best tech “disruption” we can hope for. Youâre both heading into irrelevance, and Australia has had the balls to do what your home countryâfrom which you offshore a great deal of your moneyâcannot, for all the lobbyists you employ. You favour big firms over independents, and the once level playing field that existed on the internet has been worsened by you. The Silicon Valley spirit, of entrepreneurship, born of the counterculture, needs to return, and right now youâre both standing in the way: you are âthe manâ, suppressing entrepreneurial activity, reducing employment, and splitting people apartâjust what dictatorial rĂ©gimes do.
As an aside, the EU is also cracking down on Big Tech as it invites the CEOs of Amazon, Apple, Facebook and Alphabet (Googleâs parent company) to a February 1 hearing. Theyâve bled people for long enough and itâs time for some pushback.
Tags: 2020, 2021, ACCC, Australia, Big Tech, China, democracy, Duck Duck Go, employment, entrepreneurship, EU, Facebook, Google, law, licensing, media, Murdoch Press, publishing, Red China, unemployment Posted in business, China, culture, internet, media, politics, publishing, technology, USA | 1 Comment »
31.07.2020
At some point as a young man, my Dad worked at a bank. He had a formal understanding of financeâdespite his schooling being interrupted by the SinoâJapanese War and then by the communist revolution, he managed to get himself a qualification in economics, and had some time working for a bank.
I was taught all about promissory notes, bills of exchange, cheques, honourable accounts, balance of payments and foreign exchange as a teenager. He impressed on me why certain things were sacrosanct in banking, the correct way to draw a cheque, and why the Cheques Act 1993 in this country was a blight on how bills of exchange were supposed to work. Essentially, I grew up with what might have been a 1950s or 1960s idea of what banking is, things that were still mostly observed by New Zealand banks into the 1980s and the 1990s.
Today [Wednesday, July 29] I opened a new business account at TSB, with whom I had banked personally since 2007, as had Jack Yan & Associates. I will be closing the account at Westpac, because itâs clear to me that they donât believe in the fair dinkum banking values that my father taught me. By the time you read this, the closure should be a fait accompli, as I donât wish them to put up more obstacles than they have already.
Westpac held my mortgage on the old house, of which I had paid off 88 per cent before I sold it. I began my banking relationship with them in 2006, for reasons I wonât go into here. My parents had banked âon the Walesâ when they were new immigrants in 1976, and stayed with them for some time.
Very early on, I noticed how confusing their statements were. You can contrast theirs to everyone elseâs in Aotearoa, and believe me, I know: Iâve banked with a lot of people. Trust Bank, Countrywide, POSB, National, ANZâall the usual suspects that a Kiwi growing up in the 1970s through to the 1990s will have encountered. No, in itself thatâs not a reason to leave a bank, but they seem to exist in their own bubble.
I got caught out once or twice on not getting a mortgage payment sorted because of the confusing statements. And there was one time that Westpac decided to be relentless about it, by setting a bot on me. The bot would call at various hours hounding me to sort this out, with a pre-recorded message, and if you hung up, it would call again. And again. And again. Never mind that you havenât had a chance to enquire with the bank as to what was going on. This amounted to a breach of the Telecommunications Act, and I put this to them before the activity ceased. And no, in itself thatâs not a reason to leave a bank.
You are stuck with the buggers, and over the years Iâd make the payments. As many of you know, some of our companiesâ income comes from abroad, which I always regarded to be a good thing, since it helps with foreign exchange and this countryâs balance of payments. Twice, I think, I needed a top-up because a client was slow to pay, and I would clear that within 30 days. As interest rates changed (the mortgage was floating), the bank would, from time to time, send a letter saying I could reduce my mortgage payments and still keep to the payment schedule, and in 2010 I took them up on it.
As some of you know, in 2015 Dad was diagnosed formally with Alzheimerâs disease and eventually I became his full-time carer as his condition worsened, with predictable results on my work. But hey, Westpac has all these posters around their branches with Dementia New Zealand logos telling us how great they are, and how they can help. Since Dementia New Zealand wonât acknowledge or respond to my complaint about this (Dementia Wellington, on the other hand, had), let me publicly say that this is bollocks. My experience tells me that it appears to be a feel-good exercise that counts for nowt for a bunch of arrogant twats in Australia.
My branch was great. They were decent, hard-working and friendly people, and many of them stayed for yearsâalways a good sign. But outside of the branch is where youâll find the rot.
In 2019, my partner and I found a home we wanted to purchase. After Dad went into a home in July 2018 I had begun renovating the old place anyway. The new house was a step up, and by the time we factored in all the costs, we would need to borrow under 20 per cent of the total purchase price.
Westpac wanted to see the balance sheets, as was their right to, and Iâll say now that they werenât rosy. Of course not, not when youâve been a caregiver. However, by this point I had got back in the saddle, and I could show them contracts that we had secured.
Apparently this wasnât good enough for that 20 per cent. The fact I had been a caregiver and had an account at a bank which had a Dementia New Zealand endorsement carried absolutely no weight.
The mortgage officer said that according to the balance sheet, I couldnât even afford the mortgage. Turns out he didnât know how to read a balance sheet and the âMortgage repaymentsâ line therein. And no, in itself thatâs not a reason to leave a bank.
Apparently, the fact my income was coming from abroad was a concern. Yet it was never a concern for Westpac in 13 years when I was paying the mortgage with that foreign income. Earning foreign exchange for your country and helping with its balance of payments are, seemingly for Westpac, a bad thing. I suppose it would be to greedy Australian bankers, who love to see a weakened New Zealand subservient to other nations. If you adopt this viewpoint when examining how Australian-owned publications here behaved (Iâm looking at The Dominion Post from that era), then it actually all fits neatly, given their editorial bias. And no, in itself thatâs not a reason to leave a bank.
I know some of you in banking will be going, âBut there are the anti-money-laundering requirements,â which I get, but what about the idea of an honourable account? Other than what I outlined above, I was a good customer, and every other bank will tell you the same: I kept honourable accounts. But maybe honour isnât a thing for Westpac.
Never mind. We approached two mortgage experts who worked tirelessly for us, and whom I heartily endorse here. Lynne Russell, an old friend of mine, was the first I approached. And Stephanie Murray was referred to me by a good friend from school. Both ladies went to second-tier lenders, told us that the foreign income was the problem, and proceeded to get us the best deal possible. Stephanie won out because of the interest rate, and she noted that the lender, Avanti Finance, was quite happy because I had a good credit rating. But while most Kiwis were enjoying home loans at around the 4 per cent mark, ours was nearer 11 per cent (and this was the lower one). Stephanie, and later my own solicitor, noted that my problem was not unique, and they had clients who were also earning money from abroad who the banks shut out. This is a grand mistake in my book, because these are the very people we should be rewarding and encouraging. Youâve heard of export earners, right, banks? We usually talk about them in positive, glowing terms. Turn on the news. Get schooled.
We still had renovations to do. At least Westpac would give me a top-up to get that sorted, surely. After all, we had already engaged a builder and he needed money for materials.
Um, no. Westpac shut off that avenue completely. From memory they could give me a couple of grand, and that was it. This was despite my having a six-figure mortgage that I had whittled down to around a fifth, a relatively small five-figure sum. At all other times, it was fine, even when I enquired about purchasing a car. But not any more. And no, in itself thatâs not a reason to leave a bank.
Harmoney came to the rescue there and we were approved within 24 hours. Interest rate: 14·55 per cent.
I had set up the direct debits with Avanti using my honourable (or so I thought) Westpac account.
Except Westpac had one more trick up its sleeve. They seemed intent on making sure we would never move, so, without notice, they doubled my mortgage payments. They kept going on about how I was falling behind. No one at the branch could explain why, not even one of their most senior staff. If I hadnât caught one of the debits, I would have defaulted on an early payment to Harmoney. Fortunately, I spotted it in time, and pulled some money from a TSB account to plug the gap.
And no, in itself thatâs not a reason to leave a bank.
But all together, they were reasons.
We sold the house, discharged that mortgage, and thanks to my very talented partner and her skills in money management and property investment, we managed to get our finances in order. I won’t elaborate on this since I regard this part as private, but let’s say Westpac should have had faith in us since we carried out what we proposed we do.
It was only when the Westpac mortgage was discharged that the bank apologized for doubling my mortgage payments and gave a reason for doing so.
Remember that letter in 2010 which said I could reduce my payments without affecting things? Turns out that affected things, and they wanted to grab what they could to make up for lost time. Not that they thought it was important to tell me any time between 2010 and 2019. They only played this at a customerâs most stressful point, and buying a house is one of the most stressful things you can do as an adult.
So much for me being such a massive risk to Westpac. We told them our game plan to get to where we are today, and we carried it out to the letter. Two well educated, well qualified and intelligent people. Yet we were viewed with suspicion from the first moment we said we wanted a new home. So how do they treat people with less education or with a shorter history? If they are the Dementia New Zealand-friendly bank how do they treat those who haven’t had to deal with dementia? The branch was awesome and did right by us but as they’re not the ones approving things, then I can only expect that others are treated far, far worse.
I felt they only apologized because they had thrown everything at us and realized we had a greater resolve.
This experience teaches me that if youâve kept up a decent history with Westpac, earned foreign exchange, and helped with your countryâs balance of payments, then they will shit on you. Since sharing parts of this story on Twitter, Iâve heard of similar unreasonable treatment by Westpac toward hard-working New Zealanders. The moment they learn you need them, youâre on their radar, and they will block every avenue you normally would haveâavenues that you exercised literally just months before, like the top-up. Because why have a customer who is freed of their grasp? Thatâs just not good for business. Better to keep them impoverished and not let them move to a nicer home. Better to let them know whoâs really in charge. And, ladies and gentlemen, that explains a great deal about why foreign ownership can be troublesome in so many quartersâand why Iâm happy to take this account to TSB. Thanks to Kerry Gribben and Panith Ear at TSBâs Wellington branch for sorting me out and making it totally painless. And Kerry was a total pro in not slagging off a competitor, especially given where he once worked (he didn’t tell me, but he knew a lot about Westpac’s processes!).
I had to choose a New Zealand bank on principle. The Cooperative Bank was on the radar, and they were really friendly, though I thought their charges were a little high and TSB looked better capitalized on the figures I could find. However, my respect goes to Brian Batchelor at the Wellington branch for being thoroughly professional. It would have been nice to have gone there, since Medinge Group banks with Coop in the UK, and a mate of mine who did some contract work for them says that our Cooperative (a different and unrelated entity) are genuine about their promises to customers.
Kiwibank didnât even reply to emails when we were trying to get a mortgage, and rejected all PDFs and ZIP files I sent their despite them saying their email systems could accept them. They just gave up all contact, so I figured they didnât need the business. And I hear they donât do foreign exchange anyway, which is just bizarre for a state-owned bank that should be encouraging foreign exchange in these economically tricky times. SBS had no nearby branches (technically, Blenheim isnât that far but you canât drive there without an amphibious car). Sometimes, you just go back to what you know.
Today (Friday), the day I am posting this. Westpac accounts shut (despite a massive queue at Lambton Quay). Really nice young chap behind the counter. Except I have 35 cheques on which I want the duty refunded. He didn’t know how to do that and wrote down the helpline number. I called that. Eighteen minutes later, the rep there didn’t know how to do that and referred it to my branch. I really need them to pay me back the NZ$1·75 on principle and then I will consider the matter closed.
Tags: 2000s, 2010s, 2019, 2020, Alzheimerâs disease, Aotearoa, Australia, balance of payments, banking, dementia, economics, entrepreneurship, family, finance, foreign exchange, foreign ownership, media, media bias, New Zealand, property, TSB, Wellington, Whanganui-a-Tara Posted in business, globalization, New Zealand, Wellington | No Comments »
11.09.2016

Above: Facebook kept deleting Nick Ut’s Pulitzer Prize-winning photograph each time it was posted, even when Norwegian newspaper Aftenposten did so, preventing its editor-in-chief from responding.
Thereâs a significant difference between the internet of the 1990s and that of today. As Facebook comes under fire for deleting the ânapalm girlâ photograph from the Vietnam War shared by Norwegian writer Tom Egeland, then by prime minister Erna Solberg and Aftenposten newspaper, it has highlighted to me how the big Silicon Valley players have become exclusionary. In this latest case, it is about how one firm determines what is acceptable and unacceptable without regard to cultural significance or free speech; it even punished people who dared criticize it, and has failed to apologize. Earlier this year, in one of my numerous battles with Facebook, I noted how a major German company falsely claimed videos that did not belong to them, yet there was no penalty. An individual or a small firm would not have been so lucky: when we file copyright claims, we do so âunder penalty of perjuryâ on the form.
Google, never far from my critical eye, is the same. Iâve watched Google News, for instance, become exclusionary, too, or, rather, a service that prefers big players rather than the independents. When deciding to send traffic for a particular news item, Google News now ranks big media outlets more highly, and to heck with journalistic quality or any regard on who broke the story first. Itâs damaging to the independent voice, as Google concentrates power in favour of larger firms today, and itâs rather disturbing when you consider the implications.
Mainstream media can be homogeneous, and, in some cases, damaging, when bias and prejudice get in to the system. When it comes to politics, this can be detrimental to democracy itself. And why should a search engine prefer a larger name anyway? Many newsrooms have been stripped of resources, ever more reliant on press releases. Many now engage in click-bait. Some have agenda driven by big business and their technocratic view of the world, especially those that have their corporate headquarters outside the country in which they operate. Those who desire to wake people up from their slumber get short shrift. Google is aiding this world, because since it became publicly listed, it has had to adopt its trappings, and one might argue that it is in direct conflict with its ‘Don’t be evil’ mantra (one which never held much sway with me).
This is the world which Google and Facebook, and no doubt others, wish to serve up to users. They may well argue that theyâre only delivering what people want: if a lot of people get their news from the Daily Mail or The Huffington Post, then thatâs what theyâll show in their results. Thereâs little freshness online as a result, which is why people arenât as inclined to share in 2016 as they were in 2010.
Yet it was not always this way. The hope in the late 1990s and early 2000s was that Google et al would be tools in distributing power equally among all netizens. Started an independent online publication? If the quality is there, if youâre the first to break a story, then Google News will lavish attention upon you. If you have specialized news outside what mainstream media deliver, then youâll pop up regularly in the search resultsâ pages. The blogosphere rose because of this, with people seeking opinions and research outside of what the mainstream could deliver. The reason people blog less isnât just because of social networks making one-sentence opinions de rigueur; it is because people have found it harder to reach new audience members, and their own tribe is the next best thing.
It makes the ânet a far less interesting place to be. Without fresh, new views, we run the risk of groupthink, or we become particularly influenced by the biases of certain media outlets. We donât really want to surf casually as we once did because we donât learn anything new: itâs harder to find novel things that pique our interests.
There are potential solutions, of course. I tend not to Google, but use Duck Duck Go, so at least I donât get a filter bubble when I search for particular subjects. However, Duck Duck Go does not have a comprehensive news search, and Googleâs index size remains unbeatable.
What we really need next is something that brings back that sense of equality online. I believe that if you put in the hours into good content and design, you should excel and get your site ranked above the same old sources. Google claims that it does that when it tweaks its algorithms but Iâm not seeing this. Facebook merely builds on what people have foundâso if you can’t find it, it won’t wind up being shared. Twitter, at least, still has some interesting items, but if you donât catch it in your feed at a given time, then too bad. Itâs not geared to search.
Duck Duck Go is a start, at least when it comes to general searches. It becomes easier to find views that you might not agree withâand thatâs a good thing when it comes to understanding others. Googleâs approach lulls you into a sense of security, that your views are sacrosanctâand all that does is give you the notion that the other half is wrong.
So what of news? Duck Duck Go could well be a starting-point for that, too, ranking news based on who breaks an item first and the quality of the site, rather than how much money is behind it. Or perhaps this is the space for another entrepreneur. Ironically, it might even come out of China; though right now itâs equally likely to emerge from India. What it then needs is a bit of virality for it to be adopted, spread by the very people it is designed to aid.
We need something that rewards the independent entrepreneur again, the people who drove so many innovations in the 1990s and 2000s. This isnât nostalgia kicking in, seeing the world through rose-coloured glasses while happily ignoring all those businesses that failed. I completely acknowledge there were sites that vanished at the time of the dot-com bust, triggered in no small part by 9-11, the anniversary of which we celebrate today.
Society needs those distinctive voices, those independent entrepreneurs, those people who are willing to put themselves forward and be judged fairly. What they donât need are reactionary media who want to silence them out of fear that the world will change too much for them to bear; and big Silicon Valley firms all too happy to join in these days.
Itâs high time the most influential websites served the many rather than the few again.
Tags: 1990s, 2000s, bias, censorship, computing, Duck Duck Go, entrepreneurship, Facebook, freedom of speech, Google, independent media, innovation, internet, mainstream media, media, media bias, New Zealand, newspaper, Norway, politics, power structure, prejudice, publishing Posted in business, culture, globalization, interests, internet, media, politics, publishing, technology, USA | 7 Comments »
04.03.2016
Iâve just switched from Inside, the much vaunted news app from entrepreneur Jason Calacanis, to Wildcard as my principal news app on my phone. I never got to use Circa (which I understand Jason was also behind), which sounded excellent: by the time I downloaded it, they had given up.
But we all need news, and I donât like the idea of apps that are from a single media organization.
Inside seemed like a good idea, and I even got round to submitting news items myself. The idea is that the items there are curated by users, shared via the app. There was a bit of spam, but the legit stuff outnumbered it.
However, I canât understand the choices these days. A few items I put in from Radio New Zealand, Māori Television and The New Zealand Herald were fineâstories about the flag and the passing of Dr Ranginui Walker, for instanceâbut none of the ones about the passing of Martin Crowe, possibly of more international interest, remained.
There were other curious things: anything from Autocar is summarily rejected (they donât even appear) while I notice Jalopnik is fine. When it comes to cars, this is the only place where the publication with the longest history in the sector is outranked by a web-only start-up, whose pieces are enjoyable but not always accurate. The only car piece it accepted from me was about Tesla selling in Indiana, but Renault, Volkswagen, Lamborghini, Porsche, Aston Martin and other manufacturersâ news didnât make it. This I donât get. And I like to think I know a little bit about cars, in the week when Autocade hit 8,000,000 page views.
Now, if this is meant to be an international app, downloadable by everyone, then it should permit those of us in our own countries to have greater say in what is relevant to our compatriots.
Visit the New Zealand category, and you see a few items from yours truly, but then after that, they are few and far between: the Steven Joyce dildo incident, for example, and you donât have to scroll much to see the Otago car chase being stopped by sheep last January. A bit more has happened than these events, thank you. No wonder Americans think nothing happens here.


According to Inside, these news itemsâseparated only by one about Apple issuing a recall in our part of the worldâare far more important to users following the New Zealand category than Martin Crowe’s death.
The UK is only slightly better off, but not by much. I notice my submission about Facebook not getting away with avoiding taxes in the UK vanished overnight, too.
News of the royal baby in Sweden wasnât welcome just now. Nor was the news about the return of one of the Hong Kong booksellers, but news from Bloomberg of a luxury home on the Peak, which I submitted last month, was OK. Lulaâs questioning by police has also disappeared (admittedly my one was breaking news, and very short), though Inside does have a later one about his brief arrest.
Yet to locals, the rejected ones are important, more important than Gladys Knight singing to a cop or a knife on O. J. Simpsonâs estate (which have made it).
This is a very American app, and thatâs fine: itâs made by a US company, and Iâm willing to bet most of its users are American. However, the âallâ feed, in my view, should be global; those who want news tailored to them already have the choice of selecting their own topics. (Itâs the first thing the app gets you to do after signing in.) And if some fellow in New Zealand wants to submit, then he should have the same capacity as someone in the US. After all, there are more of them than there are of us, and I hardly think my contributions (which now keep vanishing!) will upset the status quo.
Or does it?
I mean, I have posted the odd thing from The Intercept about their countryâs elections.
Whatever the case, I think itâs very odd for an app in the second decade of the century to be so wedded to being geocentric. I can understand getting stuff weeded out for quality concernsâI admit Iâve posted the odd item that is an op-ed rather than hard newsâbut this obsession to be local, not global, reinforces some false and outdated stereotypes about the US.
Itâs like Facebook not knowing that time zones outside US Pacific Time exist and believing its 750 million (as it then was) users all lived there.
My advice to app developers is: if you donât intend your work to be global, then donât offer it to the global market. Donât let me find your app on a Chinese app centre. Say that itâs for your country only and let it be.
Or, at least be transparent about how your apps work, because I canât find anything from Inside about its curation processes other than the utopian, idealistic PR that says weâre all welcome, and we all have a chance to share. (We do. Just our articles donât stay on the feed for very long.)

Wildcard has an attractive user interface, and its mixture of news is more appealing, especially if you want more depth.
Admittedly, Iâve only been on Wildcard for less than a day but Iâve already found it more international in scope. It also has more interesting editorial items. It is still US-developedâeast coast this time, instead of west coastâbut it supplements its own news with whatâs in your Twitter feed. Itâs not as Twitter-heavy as Nuzzel, which I found too limited, but seems to give me a mixture of its own curation with those of my contacts. The user interface is nice, too.
Iâm not writing off Inside altogetherâif youâre after a US-based, US-centric news app, then itâs probably excellent, although I will leave that decision to its target market. I can hardly judge when dildos matter more to its users than the greatest cricket batsman in our country.
For me, Wildcard seems to be better balanced, it doesnât make promises about public curation that it canât keep, and Iâve already found myself spending far more time browsing its pieces than the relatively small amount that seem to remain on Inside. It is still a bit US-biased in these first 24 hours, probably because it hasnât taken that much from my Twitter contacts yet. There seems to be more news on it and Iâm getting a far better read, even of the US-relevant items. Iâm looking forward to using it more: it just seems that much more 21st-century.
Tags: 2010s, 2016, Aotearoa, apps, Autocar, Brazil, cars, cellphone, China, computing, entrepreneurship, Flyme, geocentrism, Hong Kong, Inside, Jason Calacanis, journalism, media, New Zealand, news, software, Sweden, technology, UK, USA, Wildcard Posted in business, China, culture, globalization, Hong Kong, interests, internet, media, New Zealand, politics, publishing, Sweden, technology, UK, USA | 2 Comments »
13.04.2013
The Google experience over the last weekâand I can say ‘week’ because there were still a few browsers showing blocks yesterdayâreminds me of how brands can be resilient.
First, I know it’s hard for most people to believe that Google is so incompetentâor even downright corrupt, when it came to its bypassing Safari users’ preferences and using Doubleclick to do it (but we already know how Doubleclick bypassed every browser a couple of years ago). People rely on Google, Google Docs, Google Image Search, or any of its other products. But there’s something to be said for a well communicated slogan, ‘Don’t be evil.’ Those who work in computing, or those who have experienced the negative side of the company, know otherwise. But, to most people, guys like me documenting the bad side are shit-stirrersâuntil they begin experiencing the same.
Maybe it doesn’t matter. Maybe it’s OK for a small publication to get blacklisted, or people tracked on the internet despite their requests not to be. But I don’t think we can let these companies off quite so easily, because there is something rotten in a lot of its conduct.
By the same token, maybe it doesn’t matter that we can’t easily buy a regularly priced orange juice from a New Zealand-owned company in our own supermarkets. Most, if not all, of that sector is owned by the Japanese or the Americans. We haven’t encouraged domestic enterprises to be global players, excepting the obvious ones such as Fonterra.
However, most people don’t notice it, because brands have shielded it. The ones we buy most started in this country, by the Apple and Pear Marketing Board.
And like the National Bank, which hasn’t been New Zealand-owned for decades, people are happy to believe they are local. It was only when the National Bank changed its name to ANZ, the parent company, that some consumers balked and leftâeven though it was owned and run by ANZ for the good part of the past decade.
Or we like to think that Holden is Australian when a good part of the range is designed and built in Korea by what used to be Daewooâand brand that died out here in 2003. Holden hasn’t been Australian since the 1930s, when it became part of GMâan American company. However, for years it had the slogan, ‘Australia’s own car,’ but even the 48-215, the ur-Holden, was American-financed and developed along Oldsmobile lines.
Similarly, Lemon & Paeroa has been, for a generation, American.
Maybe it’s my own biases here, but I like seeing a strong New Zealand, with strong, Kiwi-owned firms having the nous and the strength to take on the big players at a global level.
We can out-think the competition, so while we might not have the finances, we often have the know-how, that can grow if we are given the right opportunities and the right exposure. And, as we’ve seen, the right brands that can enter other markets and be aspirational, whether they play on their country of origin or not.
Stripping away one of the layers when it comes to ownership might get us thinking about which are the locally owned firmsâand which ones we want to support if we, too, agree that our own lot are better and should be stronger.
And when it came to Google, it’s important to know that it has it in for the little guy. It’s less responsive, and it will fence with you until you can bring a bigger party to the table who might risk damaging its informal, well maintained and largely illusionary corporate motto.
We only had Blogger doing the right thing when we piggy-backed off John Hempton having his blog unjustifiably deleted by Google, and the bad press it got via Reuter’s Felix Salmon on that occasion.
We only had Google’s Ads Preferences Manager doing the right thing when we had the Network Advertising Initiative involved.
Google only stopped tracking Iphone users using a hack via Doubleclick (I would classify it malware, thank you) on Safari when the Murdoch Press busted it.
That’s the hat-trick right there. Something about the culture needs to change. It’s obviously not transparent.
I don’t know what had Google lift the boycott after six days but we know it cleans itself up considerably more quickly when it has accidentally blacklisted The New York Times or its own YouTube. One thought I had is that the notion that Google re-evaluates your site in five hours is false. Even on the last analysis it did after I resubmitted Lucire took at least 16 hours, and that the whole matter took six days.
But it should be a matter of concern for small businesses, especially in a country with a lot of SMEs, because Google will ride rough-shod over them based on its own faulty analyses. Reality shows that it happens, and when it does happen, you haven’t much recourseâunless you can find a lever to give it really bad publicity.
We weren’t far off from issuing a press statement, and the one-week mark was the trigger. Others might not be so patient.
If we had done that, I wonder if it would help people see more of the reality.
Or should we support other search engines such as Duck Duck Go instead, and help the little guy out-think the big guys? Should there be a Kiwi search engine that actually doesn’t do evil?
Or do we need to grow or work with some bigger firms here to prevent us being bullied by Google’s, and others’, incompetence?
Tags: advertising, Apple, Australia, business, country of origin, Daewoo, Doubleclick, entrepreneurship, foreign ownership, GM, Google, hacking, Holden, Korea, law, Lucire, marketing, media, Murdoch Press, nation branding, New Zealand, privacy, publishing, Reuter, slogan, tagline, The New York Times, transparency, USA, YouTube Posted in branding, business, culture, internet, marketing, media, New Zealand, publishing, USA | 5 Comments »
05.03.2013

My good friend and colleague Stanley Moss has written a new book, What Is a Brand?, which provokes some thought on the question in the title.
Those who know Stanley and have followed his work know that each year, he issues a Brand Letter, which closes with various definitions of branding.
If there’s one thing brand experts agree on, it’s the fact that no two brand experts will ever agree on the definition of a brand. What Is a Brand? turns this into its primary advantage, getting definitions from some of the top people in the profession, and somehow I managed to slip in there.
Ian Ryder, Nicholas Ind, the late Colin Morley, Thomas Gad, Ava Hakim, Simon Paterson, Pierre d’Huy, Malcolm Allan, Patrick Harris, Tony Quinlan, Manas Fuloria, Steven Considine, Sascha Lötscher, George Rush, JoĂŁo Freire, Virginia James, Filippo Dellosso, the great Fritz Gottschalk, and others all contribute definitions, on which readers can ruminate.
As Stanley notes in his introduction:
The aim of this book is to render brand thinking more accessible, to share with you the ideas of theorists and practitioners who bear witness to the evolution of policy and governance, especially in light of societyâs drift towards overconsumption and environmental damage.
It is now available as an e-book and as a paperback via Amazon.com, priced at US$5 and US$10 respectively.
Keep calm and wear a tiara: I’m now also general counsel for Miss Universe New Zealand, on top of everything else. The news announcement went out yesterdayâthe Lucire article is here, while we have a new website at nextmissnz.com. The highlight is reducing the entry fee from NZ$3,500 to NZ$10 (plus a workshop, if selected, at NZ$199). We’ve had some great feedback over the website, which I am thrilled about, since I designed it and made sure all the requirements of the licence agreement were complied with.
The year’s going to be a very exciting one with the competition, which will be far more transparent than it ever has been, with the possibility of its return to network television after a two-decade absence. We’re bringing integrity back into the process. From my point of view, the idea is one of business transformation, to take something that has languished and turn it into something that’s exciting, relevant, and 21st-century.
With this development, I’m relieved I never published a word on the scandal last year and never went to the media over it (even if others didâoften to their detriment). It makes it a lot easier to move forward with the future if you don’t keep dwelling on the pastâand with the great programme we have, why should we look back?
I’m looking forward to bringing you more with national director Evana Patterson and executive producer Nigel Godfrey. We’ve created something dynamic that the New Zealand public, and the Miss Universe family, can all get behind. Keep an eye on nextmissnz.com where we’ll post more announcementsâand if you think the T-shirts (right) are as cheeky as I do, then they are available for sale online, too.
Tags: 2013, Amazon, Ava Hakim, beauty pageant, book, branding, business, business transformation, Colin Morley, design, entrepreneurship, Evana Patterson, Fritz Gottschalk, Ian Ryder, Jack Yan, Lucire, Malcolm Allan, Manas Fuloria, Medinge Group, Miss New Zealand, Miss Universe New Zealand, Nicholas Ind, Nigel Godfrey, Patrick Harris, Pierre d'Huy, rebranding, Sascha Lötscher, Simon Paterson, Stanley Moss, Thomas Gad, Tony Quinlan, website Posted in branding, business, marketing, media, New Zealand, publishing, USA | 1 Comment »
07.04.2012
My friend Summer Rayne Oakes at Source4Style put me on to an article in The Guardian by Ilaria Pasquinelli, on how small firms drive innovation. If the fashion industry is to survive, she says, it must team up with the small players where innovation takes place, thanks to the visionaries who drive those firms.
She’s right, of course:
The small scale allows companies to be flexible, this is crucial in order to adapt to very diverse market conditions and economic turbulence.
In addition, small companies have no other option than to take risk in order to leave their mark, notably if they are start-ups. Small companies habitually lack financial resources though, and it is precisely here where larger organisations can decide to take on a calculated risk and allocate some of their funds, in order to outsource processes, products or development.
Therefore, it’s important not just to foster the growth of small creative businesses, but entire networks where they can come into contact with the larger ones. And the successful cities of the 21st century are those that can do that through clusters, clever place branding, and a real understanding of what it takes to compete at a global level.
We’re still largely hampered by politicians who cannot see past their own national boundaries or, at best, look at competing solely with a neighbouring nation, when that has not been the reality for at least 20 years.
There are exceptions where companies themselves have done the environmental scanning and found organizations to collaborate withâsuch as the ones Ilaria mentions in her article. But there’s no practical reason other than a lack of vision that they are the exception rather than the rule.
She gives three examples: Tesco collaborated with upcycle fashion brand, From Somewhere, to use textile waste, which has seen three collections produced; Levi’s is refitting vintage 501s with Reformation, so customers know their old jeans aren’t going to a landfill; and Worn Again, partnering with Virgin, Royal Mail and Eurostar, is making bags out of the likes of postal workers’ decommissioned storm jackets.
The innovations, of course, need not be in fashion or even sustainability. Look back through the last generation of innovations and many have come from smaller companies that needed the right leg up. Google, too, was started in someone’s home.
I’ve been pushing the “think global” aspect of my own businesses, as well as encouraging others, for a lot of the 25 years Jack Yan & Associates has existed. It’s why most of our ventures have looked outside our own borders for sales. When we went on to bulletin boards for the first time at the turn of the 1990s, it was like a godsend for a kid who marvelled at the telex machine at my Dad’s work. It’s second-nature for anyone my age and younger to see this planet as one that exists independently of national borders, whether for trade or for personal friendships.
As this generation makes its mark, I am getting more excitedâthough I remain cautious of institutions that keep our thinking so locally focused because that is simply what the establishment is used to. Yet it’s having the courage to take the leap forward that will make this country great: small nations, like small companies, should be, and can be, hotbeds of innovation.
Create those clusters, and create some wonderful championsâand the sort of independent thinking Kiwis are known for can go far beyond our borders.
Tags: Aotearoa, city branding, creative clusters, creativity, destination branding, entrepreneurship, environment, export, fashion, finance, globalization, innovation, Jack Yan, mayoralty, media, New Zealand, place branding, politics, Source4Style, Summer Rayne Oakes, sustainability, The Guardian, trade, vision, Wellington, Whanganui-a-Tara Posted in branding, business, leadership, media, New Zealand, politics, Wellington | 1 Comment »
06.03.2011

The Christchurch earthquake is certainly not over, not while the city rebuilds. And the bill, at a meeting I had with some other luminaries last Thursday, is estimated to be in excess of the NZ$20,000 million that the New Zealand Government predicts.
So, other than juggling the funds, what does the Government intend to do?
Because for the last decade or so, I cannot see anything from either major party that has fundamentally encouraged the New Zealand entrepreneur to build an international enterprise, nor can I see anything that shows me that the government of the day understands that we face an ever widening gap between rich and poor as foreign-owned companies’ profits go offshore.
Yet if both major parties are so intent on the idea of global trade and this so-called level playing field, then why has New Zealand always buried under it? It’s not level when our best firms become subsidiaries of foreign corporations, and our innovation makes our innovators very little money.
A truly level playing field would have seen more Kiwi companies acquire overseas onesâand I don’t mean solely in the dairy sector. Only then can the free-trade pundits claim success in raising real GDP and standard of living for New Zealanders.
If the bill runs into the NZ$60,000 million region that we bandied about, then those funds have got to come from somewhere. Selling more of the family silver or shifting money around a limited pool aren’t going to cut it. We know this from the post-1984 experience.
While the world has a demand for intellectual capital, and products and services that are based around the sort of innovation that New Zealanders are well poised to deliver, it’s still astonishing that this sector contributes under 10 per cent to our GDP. It should be doing twice that.
It should have been grown a long time ago, certainly since the late 1990s when I had begun banging on about it.
I certainly wasn’t the first, not by a long shot.
Any effort like this must be coordinated, as any venture: both private and public sectors need to be geared to this reality. But the Government acts as though it doesn’t matter if we keep slipping behind, or if we get locked in to industries as a result of TPPA.
Singapore might not be perfect politicallyâas Mr Brown’s blog detailsâbut there is much to admire about its willingness to embrace intellectual capital as a means of economic growth.
The negative growth we have had over the last few yearsâand Labour’s complacency during the good years before thatâis going to lead to a credit crisis in the future, no matter what the credit-rating agencies say. The earthquake as only hastened this date.
It’s not unbridled growth I’m talking about here. I am referring to us getting our fair share of the pie rather than ‘make the pie higher’, with the independent thinking I have seen New Zealanders being capable of, time and time again.
When I was asked on Thursday what I expected to see, I answered: (a) strong New Zealand-owned businesses that are globally oriented; (b) cooperation between public and private sectors on innovation; (c) a real understanding of a level playing fieldâwhich does not mean furthering the technocratic agenda, which, ultimately, decreases the potential tax take any government could have to fund social services.
It’s a long-term plan, and for me, Wellington could have served as a microcosm of what is possible.
Under Mayor Wade-Brown, it still can, and she has certainly stated on a few occasions that she has a desire to see the tech sector grow in this city. It’s a start.
And now is not a bad time to start on this course, because Christchurch is going to take us years to rebuild and to pay for.
If only we had vision on the national stage. Now is, Prime Minister, the right time to be bold, and work for the interests of New Zealand once more.
Tags: 2011, Aotearoa, business, Christchurch, enterprise, entrepreneurship, free trade, innovation, intellectual capital, IT, Jack Yan, mayoralty, New Zealand, politics, technocracy, technology, vision, Wellington, Whanganui-a-Tara Posted in business, leadership, New Zealand, politics, technology, Wellington | 2 Comments »
30.07.2010

My friend Edward Talbot, and his friend and business partner Rowan Wernham, launched their Snapr (sna.pr) service today. Itâs the ideal way to share geotagged photographs in the 2010s, and I expect these guys to do some great things as Snapr takes off.
Snapr was the only Kiwi (if not southern hemisphere) venture to show at SXSWâs Accelerator competition this year, and is a perfect example of how New Zealand talent can take on and change the world.
I foresee Snapr having a big take-up by netizens, especially as we move more into greater smartphone usage, mobile snaps, and augmented reality.
In their release, Ed and Rowan state: âSnapr is a big public channel for people to share whatâs happening in their life. We love the idea of a map with crowdsourced photos, you can look in anywhere, discover new people, and find neat things going on.
âMobile snaps are less about aesthetics, they are an immediate way to show what is going on where you are.â
The release goes on to describe the service. âPhotos on Snapr are viewed via a map based interface. Snaps from the same place and time are naturally brought together.
âAn iPhone application [a free download] allows users to upload photos, send tweets, and view the map on the go.â
The founders have their favourite images already grouped on the site, and you can begin to see how it works. Here are Rowanâs, and here are Edâs.
While founded in Auckland, this is the sort of business I see starting in Wellington under my mayoral policies: high-tech, creative, even game-changing. Itâs where the level playing field allows Kiwis to reach punch well above our weight.
Tags: 2010, Apple, Auckland, entrepreneurship, export, innovation, internet, New Zealand, Snapr, SXSW Posted in business, internet, leadership, New Zealand, politics, publishing, technology | No Comments »
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