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The Persuader
My personal blog, started in 2006. No paid or guest posts, no link sales.
Posts tagged ‘corporate social responsibility’
23.04.2019
I was fascinated to read a New Zealand Herald story on the MÄori asset base, though it wasn’t the financial part that hit me. What was more significant were the principles behind MÄori businesses.
About 15 years ago, when chatting to a woman representing a MÄori winery, I said that she had an amazing opportunity to show that MÄori were far ahead of the game when it came to corporate social responsibility, something that was close to my heart with my work for Medinge Group. Itâs interesting to see that that impression I had in the mid-2000s wasnât wrong, and is now backed up by Dr Maree Roche of Waikato University.
She identifies five values behind MÄori leadership, which blends their needs to support marginalized communities, kaupapa, and contemporary influences.
The values are:
- whakaiti (humility): the leader enables others but doesnât take credit themselves;
- ko tau rourou and manaakitanga (altruism): ensuring the well-being of others and the generosity of spirit;
- whanaungatanga (others): collectivism and relationships with past, present and future generations;
- tÄria te wÄ and kaitiakitanga (long-term thinking and guardianship);
- tikanga MÄori (cultural authenticity).
Youâll recognize a lot of the same words used in much of Medingeâs work on humanistic branding: the need for serving communities; to consider far more than the immediate quarter (âfinance is brokenâ); and being authentic.
MÄori may find themselves better equipped with their newer organizations to weave in a message about CSR, considering the successful ones already practise it for their own people. Translating that in an export market, for instance, to serving a cause that is of concern to that market, should be comparatively easier than for a company so entrenched in delivering quarterly results to shareholders. Promoting ties between tangata whenua and the export market could be of interest, especially in Asia where many of the same ideas about family, whÄnau and community are shared. They are in an advantageous position and those of us in New Zealand would be foolish to ignore it.
Originally published at the Medinge Group blog.
Tags: 2019, altruism, Aotearoa, APN, authenticity, business, corporate social responsibility, CSR, culture, humility, leadership, MÄori, Medinge Group, New Zealand, Waikato University
Posted in branding, business, culture, leadership, marketing, New Zealand, social responsibility | No Comments »
16.12.2017
While I no longer live in the Southern Ward in Wellington, I know whom I would vote for if I still did. Itâs after a lot of thought, given how strong the candidates areâI count several of them as my friends. One stands out.
I have known Laurie Foon for 20 years this year and have watched her genuinely take an interest in our city. This isnât just political hype: two decades ago, she warned us about the Inner City Bypass and how it wouldnât actually solve our traffic problems; her former business, Starfish, was internationally known for its real commitment to the environment and sustainability (its Willis Street store walked the talk with its materials and lighting); and as the Sustainable Business Networkâs Wellington regional manager, sheâs advised other companies on how to be environmentally friendly (sheâs recently received a Kiwibank Local Hero Award for her efforts).
In 1997, when I interviewed Laurie for Lucireâs first feature, she had enough foresight to say yes to a web publication, at a time when few others saw that value. (This is in a pre-Google world.) Itâs important for our local politicians to be ahead of the curveâyet so many voters have opted to look firmly in a rear-view mirror when it comes to politics, fixated on re-creating the âgood old daysâ. If I vote, I vote for our future, and Laurie really can make a difference in councilâas she has been doing in our community for the past two decades and more, issue after issue. Sheâs forward-looking, and she can help make our city carbon neutral, waste-free, and socially responsible. Itâs a wholehearted endorsement for Laurie to make good things happen.
Tags: 1997, 2017, activism, Aotearoa, business, corporate social responsibility, election, environment, fashion designers, local government, Lucire, New Zealand, politics, Starfish, sustainability, Wellington, Whanganui-a-Tara
Posted in culture, New Zealand, politics, social responsibility, Wellington | No Comments »
15.12.2017
Interesting to get this perspective on âBig Techâ from The Guardian, on how itâs become tempting to blame the big Silicon Valley players for some of the problems we have today. The angle Moira Weigel takes is that there needs to be more democracy in the system, where workers need to unite and respecting those who shape the technologies that are being used.
I want to add a few far simpler thoughts.
At the turn of the century, our branding profession was under assault from No Logo and others, showing that certain brands were not what they were cracked up to be. Medinge Group was formed in part because we, as practitioners, saw nothing wrong with branding per se, and that the tools could be used for good. Not everyone was Enron or Nike. There are Patagonia and Dilmah. That led to the original brand manifesto, on what branding should accomplish. (I was generously given credit for authoring this at one point, but I was simply the person who put the thoughts of my colleagues into eight points. In fact, we collectively gathered our ideas into eight groups, so I canât even take credit for the fact there are eight points.)
In 2017, we may look at Ăberâs sexism or Facebookâs willingness to accept and distribute malware-laden ads, and charge tech with damaging the fabric of society. Those who dislike President Trump in the US want someone to blame, and Facebookâs and Googleâs contributions to their election in 2016 are a matter of record. But itâs not that online advertising is a bad thing. Or that social media are bad things. The issue is that the players arenât socially responsible: none of them exist for any other purpose than to make their owners and shareholders rich, and the odd concession to not doing evil doesnât really make up for the list of misdeeds that these firms add to. Many of them have been recorded over the years on this very blog.
 Much of what we have been working toward at Medinge is showing that socially responsible organizations actually do better, because they find accord with their consumers, who want to do business or engage with those who share their values; and, as Nicholas Ind has been showing in his latest book, Branding Inside Out, these players are more harmonious internally. In the case of Stella McCartney, sticking to socially responsible values earns her brand a premiumâand sheâs one of the wealthiest fashion designers in the world.
I just canât see some of the big tech players acting the same way. Google doesnât pay much tax, for instance, and the misuse of Adwords aside, there are allegations that it hasnât done enough to combat child exploitation and it has not been a fair player when it comes to rewarding and acknowledging media outlets that break the news, instead siding with corporate media. Google may have open-source projects out there, but its behaviour is old-school corporatism these days, a far cry from its first five years when even I would have said they were one of the good guys.
Facebookâs problems are too numerous to list, though I attempted to do so here, but it can be summed up as: a company that will do nothing unless it faces embarrassment from enough people in a position of power. Weâve seen it tolerate kiddie porn and sexual harassment, giving both a âpassâ when reported.
Yet, for all that they make, it would be reasonable to expect that they put more people on the job in places where it mattered. The notion that three volunteers monitor complaints of child exploitation videos at YouTube is ridiculous but, for anyone who has complained about removing offensive content online, instantly believable; why there were not more is open to question. Anyone who has ventured on to a Google forum to complain about a Google product will also know that inaction is the norm there, unless you happen to get to someone senior and caring enough. Similarly, increasing resources toward monitoring advertising, and ensuring that complaints are properly dealt with would be helpful.
Googleâs failure to remove content mills from its News is contributing to âfake newsâ, yet its method of combatting that appears to be taking people away from legitimate media and ranking corporate players more highly.
None of these are the actions of companies that want to do right by netizens.
As Weigel notes, thereâs a cost to abandoning Facebook and Google. But equally there are opportunities if these firms cannot provide the sort of moral, socially responsible leadership modern audiences demand. In my opinion, they do not actually command brand loyaltyâa key ingredient of brand equityâif true alternatives existed.
Duck Duck Go might only have a fraction of the traffic Google gets in search, but despite a good mission its results arenât always as good, and its search index is smaller. But we probably should look to it as a real alternative to search, knowing that our support can help it grow and attract more investment. There is room for a rival to Google News that allows legitimate media and takes reports of fake news sites more seriously. If social media are democratizingâand there are signs that they are, certainly with some of the writings by Doc Searls and Richard MacManusâthen there is room for people to form their own social networks that are decentralized, and where we hold the keys to our identity, able to take them wherever we please (Hubzilla is a prime example; you can read more about its protocol here). The internet can be a place which serves society.
It might all come back to education; in fact, we might even say Confucius was right. If youâre smart enough, youâll see a positive resource and decide that it would not be in the best interests of society to debase it. Civility and respect should be the order of the day. If these tools hadnât been used by the privileged few to line their pockets at the expense of the manyâor, for that matter, the democratic processes of their nationsâwouldnât we be in a better place? They capitalized on divisions in society (and even deepened them), when there is far more for all of us to gain if we looked to unity. Why should we allow the concentration of power (and wealth) to rest at the top of tech’s food chain? Right now, all I see of Google and Facebookâs brands are faceless, impersonal and detached giants, with no human accountability, humming on algorithms that are broken, and in Facebookâs case, potentially having databases that have been built on so much, that it doesnât function properly any more. Yet they could have been so much more to society.
Not possible to unseat such big players? We might have thought once that Altavista would remain the world’s biggest website; who knew Google would topple it in such a short time? But closer to home, and speaking for myself, I see The Spinoff and Newsroom as two news media brands that engender far greater trust than Fairfax’s Stuff or The New Zealand Herald. I am more likely to click on a link on Twitter if I see it is to one of the newer sites. They, too, have challenged the status quo in a short space of time, something which I didn’t believe would be possible a decade ago when a couple of people proposed that I create a locally owned alternative.
We donât say email is bad because there is spam. We accept that the good outweighs the bad and, for the most part, we have succeeded in building filters that get rid of the unwanted. We donât say the web is bad because it has allowed piracy or pornography; its legitimate uses far outweigh its shady ones. But we should be supporting, or trying to find, new ways to advertise, innovate and network (socially or otherwise). Right now, Iâm willing to bet that the next big thing (and it might not even be one player, but a multitude of individuals working in unison) is one where its values are so clear and transparent that they inspire us to live our full potential. I remain an optimist when it comes to human potential, if we set our sights on making something better.
Tags: 2010s, 2017, advertising, book, brand equity, branding, California, Confucianism, corporate social responsibility, CSR, Doc Searls, Duck Duck Go, Facebook, fashion, Google, Hubzilla, innovation, internal branding, Kogan Page, media, Medinge Group, Nicholas Ind, politics, Richard MacManus, Silicon Valley, social media, society, Stella McCartney, technology, transparency, unity, USA
Posted in branding, business, internet, leadership, politics, publishing, social responsibility, technology, USA | 3 Comments »
14.10.2017
Above: Brand Kate Moss was probably seen by more people when the model collaborated with Topshop.
In 1999, the late Wally Olins sent me his book, Trading Identities: Why Countries and Companies are Taking on Each Otherâs Roles, a fine read published by the Foreign Policy Centre that argued that countries were trying to look more corporate, adopting the practices of corporate branding. Conversely, as corporations gained more power and their need to practise social responsibility increased, they were adopting the ideas from nation branding. There was an increasing amount of this swapping taking place, and the 21st century has seen the trend continue: more countries have finely tuned nation brands and guidelines on how to use them, while many corporations are trying to look like good corporate citizensâDilmah and Patagonia come to mind with their work in building communities and advocacy.
Weâve been discussing at our firm another area where a similar switch has been taking place: that of corporate brands and personal brands. Personal branding is a relatively new development, with (in my opinion) Managing Brand Me the best work on the subject, authored by the late Thomas Gad with his wife Annette Rosencreutz, dating from 2002. (Thomas, of course, founded Medinge Group.) Managing Brand Me features an excellent break-down of the four dimensions involved (functional, social, mental, spiritual) in any good personal brand that still hold true today. They were well ahead of their time given that they had written their book long before selfies became the norm, and before people were being hired by companies as ambassadors based on their Instagram or Twitter followings.
Those spokespeople are practising their brands almost haphazardly, where some are getting to the point that they cannot be sustained. Others are balancing authenticity with commercial demands: we know that Kendall Jenner probably doesnât drink Pepsi, and no one wants to be seen to sell out their values. Nevertheless, there is a group of people mindful about their personal brand, and itâs only a matter of time before more begin taking on the trappings of corporate brands: inter alia, guidelines on how theirs is to be used; what products can be endorsed by that brand; how it can be differentiated against othersâ. Kate Moss may well be one example with a recognizable logotype that appears on products that have her seal of approval. (If I can be slightly macabre, the estates of Elvis Presley, Steve McQueen and Audrey Hepburn all think carefully on how each celebrity can be used to endorse products today; while lacking symbols or logotypes, their faces themselves are more than a substitute. With technology democratizing, it is no surprise that living and less iconic people might adopt similar ideas.)
What of companies? Many now find themselves on an equal footing, or even a disadvantage, to personal accounts. The biggest companies have to fight for attention on social networks just like some of the top personal accounts in the world, and they cannot succeed without speaking to the audience in a personal fashion. A corporate account that reposts publicity photographs would gain little traction except from fans who are already sold on the brand through non-social media; and there is some wisdom in assuming that millennials do not possess the same level of brand loyalty as earlier generations. Theyâre on the hunt for the best product or service for the price and adopt a more meritorious approach, and among the things that will draw them in will be the values and societal roles of the company. Therefore, there has to be a âpersonalityâ behind the account, aware of each of Thomas and Annetteâs Brand Me dimensions.
It has not escaped me that both Lucireâs fashion editor Sopheak Seng and I do better than the magazine when it comes to social media interactionâgetting likes and commentsâbecause weâre prepared to put our personalities on the line. The automated way Lucire shares articles on Twitter, for instance, hasnât helped build its brand there, something which weâre remedying by having team members around the world post to Instagram for starters, giving people a glimpse of our individual experiences. The images might not all look polished as a result, but it is a step toward fulfilling the four dimensions. It is a quest to find a personal voice.
In the wider media game, this is now more vital as news has become commodified, a trend that was first expressed in the 1990s, too. Perhaps those authors saw that most media outlets would be getting their news from a more concentrated base of sources, and demand on journalists to be first and fastestâsomething not helped by a society where speed is valued over accuracyâmeant that whomever controlled the sources could determine what the world talked about. Global companies want everyone to see when theyâre involved in an event that a good chunk of the planet is likely to see; in LâOréal Parisâs case itâs the Festival de Cannes. If every fashion publication has its eyes on Cannes, then what differentiates that coverage? What stamp does the media outletâs brand place on that coverage? Is there a voice, a commentary, something that relates to the outletâs role in society? Should it communicate with its best supporters on social networks?
Lucire does reasonably well each year at Cannes with its coverage, probably because it does communicate with fans on social networks and alerts them to exclusive content. The rest of the time, it doesnât do as well because as a smaller publication, itâs relying on those same sources. In 1998 we would have been the only English-language online publication specializing in fashion that talked about each H&M launch; in 2017 many fashion publications are doing it and our share of the pie is that much smaller. Individuals themselves are sharing on their social networks, too. This is not a bad thing: others should have the means to express themselves and indulge their passion of writing and communicating. Exclusivity means traffic, which is why we do better when we cover something few others do.
However, I recently blogged that Google News has shifted to favouring larger media players, disincentivizing the independents from breaking news. It comes back to needing a distinctive voice, a personal brand, and while we still need to rely on Google News to a degree, that voice could help build up new surfing habits. The most successful bloggers of the last decade, such as Elin Kling, have done this.
These are the thoughts milling around as Lucire heads into its 20th anniversary this month, and we reevaluate just what made us special when the publication launched in 1997. Those values need to be adapted and brought into 2017 and beyond. But there are wider lessons, too, on just where corporate branding and personal branding are heading; this post did not set out to discuss fashion media. Itâs not a bad place to start our inquiry, since fashion (and automobiles) are where a lot of brand competition takes place.
Indeed, it signals to me that in the late 2010s, companies need to do well as corporate citizens and have a personal voice on social media, ideas that build on my 2013 paper for the dĂ©but issue of Journal of Digital and Social Media Marketing (where I discussed brands in the age of social media and put forward a model of how to manage them) as well as Thomas and Annetteâs earlier research. Itâs the next stage of where branding practice could goâJY&A Consulting is primed, and weâre prepared to let those thoughts loose on Lucire and our other projects. The book of the blog, meanwhile, is the next target. What a pity Iâm not in Frankfurt right now.
Tags: 2010s, 2017, academia, Annette Rosencreutz, blogosphere, book, branding, celebrity, corporate branding, corporate social responsibility, Festival de Cannes, France, Google, Hennes & Mauritz, Instagram, Jack Yan, journalism, JY&A Consulting, Kate Moss, Lucire, LâOrĂ©al, media, Medinge Group, nation branding, personal branding, research, social media, social networking, Sopheak Seng, Sweden, Thomas Gad, Twitter, Wally Olins, Web 2·0
Posted in branding, culture, France, globalization, internet, marketing, media, publishing, Sweden | No Comments »
19.12.2016
Tonight, I had the sad and solemn duty to announce publicly the passing of my friend Thomas Gad.
Iâm still waiting for someone to come out and tell me that I have been severely pranked.
Thomas was the founder of what we now call Medinge Group. After working for 17 years at Grey Advertising as an international creative director, Thomas set up Brandflight, a leading branding consultancy HQed in Stockholm. He authored 4-D Branding, Managing Brand Me (with his wife, Annette Rosencreutz), and, most recently, Customer Experience Branding.
In 2000, Thomas seized on an idea: why not gather a bunch of leading brand practitioners at Annetteâs familyâs villa at Medinge, three hours west of Stockholm, for a bit of R&R, where they could all discuss ideas around the profession?
Nicholas Ind was one of the people at that first meeting. In a statement tonight, Nick wrote, âI first met Thomas when I was working in Stockholm in 2000âhe invited me to join him at Medinge in the Swedish countryside to talk about branding. So began a professional and personal relationship that was truly fulfilling. Thomas, and his wife Annette, hosted the annual meetings we had at his house every summer after that with unrivalled generosity. My strongest recollection of those days is not the debates we had or flying with Thomas in his sea plane (even though those are also memorable), but Thomas and Annette sitting at the dinner table in the evenings singing songs, telling jokes and bringing everyone together. Thomas was exceptional in the way he made everyone feel welcome and valued in the groupâhe will be deeply missed.â
I came on the scene in 2002, invited by Chris Macrae. The event had become international the year before. Thomas and Annette made me feel incredibly at home at Medinge, and we had an incredibly productive meeting. He had taught me to sing ‘Helan gĂ„r’, for no Swedish gathering is complete without a drinking song.
At the same meeting, I met Ian Ryder, who wrote, âAs a founding member, and now Honorary Life Member, of Medinge Group I couldn’t possibly let such a sad announcement pass without observation. Thomas was a really bright, intellectually and socially, human being who I first met at the inaugural pre-Medinge group meeting in Amsterdam sixteen years ago. Little did we know then that our band of open-minded, globally experienced brand experts would develop into a superb think-tank based out of Thomas’s home in Medinge, Sweden.
âFor many years he and his lovely wife, Annette, hosted with a big heart, the annual gathering at which he played fabulous host to those of us who made it there. A larger-than-life, clever and successful professional, Thomas will be sorely missed by all those lucky enough to have known him.’
By the end of the summer 2002 meeting we had some principles around branding, the idea for a book (which became Beyond Branding), and a desire to formalize ourselves into an organization. The meeting at Medinge would soon become the Medinge Group (the definite article was part of our original name), and we had come to represent brands with a conscience: the idea that brands could do good, and that business could be humane and humanistic. This came about in an environment of real change: Enron, which had been given awards for supposedly doing good, had been exposed as fraudulent; there was a generation of media-savvy young people who could see through the BS and were voting and buying based on causes they supported; and inequality was on the rise, something that the late Economist editor, Norman Macrae (Chrisâs Dad) even then called humankindâs most pressing concern. If everything is a product of its time, then that was true of us; and the issues that we care about the most are still with us, and changes to the way we do business are needed more now than ever.
This is Thomasâs legacy: Medinge Group is an incorporated company with far more members worldwide, holding two meetings per annum: the annual summer retreat in Sweden, and a public event every spring, with the next in Sevilla. The public events, and the Brands with a Conscience awards held in the 2000s, came about during Stanley Mossâs time as CEO. Stanley wrote this morning, âThomas brought his vision and resources to the foundation of Medinge, and served as a critical voice in the international movement for humanistic brands.â We continue today to spread that vision.
We have now been robbed far too early of two of our talents: Colin Morley, in the 7-7 bombings in London in 2005; and, now, Thomas, taken by cancer at age 65. My thoughts go to Annette and to the entire family.
Tags: 2000, 2002, 2016, Annette Rosencreutz, authorship, Beyond Branding, Brandflight, branding, Brands with a Conscience, Chris Macrae, Colin Morley, corporate social responsibility, CSR, friendship, Ian Ryder, Medinge Group, Nicholas Ind, Stanley Moss, Stockholm, Sweden, Thomas Gad
Posted in branding, business, marketing, social responsibility, Sweden | 4 Comments »
06.01.2016
How interesting to see a silly Tweet of mine make the Murdoch Press and lead an opinion columnâIâm told it even hit the news.com.au home page.
Itâs a very old joke that Iâve told since 2002, when I walked along Bay Road in Kilbirnie and saw a locksmith sign in Futura. Back then, Dick Smith Electronics had its logotype set in ITC Avant Garde Gothic. I really thought it was a Dick Smith sign at a first, fleeting glance, seeing CKSMITH. The joke was born.
Most in my social media streams got it except a couple of Australians who had likely come across it via Murdochs a day late, one calling me ignorant (not sure how you can get that from one Tweet), and another âaholeâ (is this a misspelling of aloha?). As the funniest guy in their media is John Clarke, who was born in New Zealand, maybe humour doesnât reach a couple of households there if it has to be imported. And the number of times Johnâs taken the piss about us, to my thorough enjoyment, means that some of us can take a joke. Perhaps we just have a sense of humour. We have to: it was the only way we could deal with our PM appearing on The Late Show with David Letterman. It is, to quote the man, âa bit of banter. No drama.â
The false indignation âon behalf of othersâ is always a comical one, because itâs usually founded on a misplaced and unjustified sense of superiority. During a political campaign, theyâre the ones I find the most humorous and least authoritative. Thick skin came with that territory.
Neither deserves a response beyond what I said on Twitter, but the second one (with a fresh new account to troll from, always a good sign of someone who wonât stand by their words) highlights a point that I have made on this blog before.
âRuby Pondâ notes, âThe guy is pure Oz and started when you were in nappies and tried! Stick to your foreign companies, they really help Oz.â Iâm not sure what I was tried about, not having been to court while I was in nappies, but maybe sheâs depending on the fact that not everyone remembers back to their infancy.
Well done. She got this from an American-owned newspaper website (remember, Rupertâs no longer an Australian, nor is the HQ in Australia and hasnât been for a long, long time), and, for the record, Iâm not as old as the business that Dick founded. Thereâs also a suggestion that I must be Australian, because, after all, everyone on the planet must be. No other countries exist. I didnât want to get into trans-Tasman rivalry in such a situation, nor was it appropriate to give a list of Australian corporate misdeeds in New Zealand. The term off-topic springs to mind.
I told her, âStick to your foreign media, they really help Oz.â
Hers is that simplistic thinking that gets people supporting foreign-owned businesses when they believe they are supporting local ones.
Dickâs been one of my personal heroes since his solo helicopter flight and Iâve been a customer of the chain he founded since I was old enough to buy my own tech gear. Entrepreneurs like him are the ones Iâve always encouraged, through mentoring and through my policies. However, the sad story of the company, no longer owned by Dick, is one of corporate greedâwhich the founder himself has been critical of. We havenât learned the lessons of so many economic crises: Gordon Geckoâs mantra of âgreed is goodâ continues to drive the corporate world.
The reason so many multinationals buy local brands is to fool the public into thinking theyâre supporting their own. Weâre guilty of it ourselves, and I recall using the examples of Just Juice and most of our local newspapers on this blog. People closed accounts at the National Bank when it became ANZ here, because of a suspicion of, dislike of, or rivalry with Australia, perceiving National to be a local bank. The problem there: ANZ had owned the National Bank for years before the rebranding of its own subsidiary, and prior to that it was part of Lloyds TSB in the UK. A lot of Australians think Ford and Holden are domestic players (though, oddly, not Toyota, which probably builds as many, if not more, cars there), just as many Britons still think they are buying British when they shop at Ford and Vauxhall.
The situation with news.com.au differs slightly in that that business was started in Australia by Rupert Murdochâs Dad, and it has grown from thereâbut the fact remains that its HQ is overseas and thatâs where it pays its tax. Help to Australians: not a lot. The Murdoch Pressâs globalization agenda wonât be one that the âbuy Australianâ crowd would support for the most part.
But this is how brands work, because they encourage us to make mental shortcuts for the products and services we consume. Iâve devoted a good deal of my professional life to it. Some should encourage scrutiny because of the power they have (Wally Olins noted, many years ago, how some brands need to adopt notions that were once reserved for states), and it was hoped that, post-No Logo, we would be more inquisitive about the backgrounds to the organizations we support.
Even though it’s our money and time, the sad thing is that this level of inquiry remains the province of the few, those people who are willing to scrutinize their own behaviour and practise what they preach. Social media have helped spread news of corporate misbehaviours (Volkswagen will attest to that) and more people are aware; but to counter that we get more information than we ever used to, and unless something resonates, will we just forget it?
Therefore, it can only be something where people who have done the proper investigation get to have a say. And like all human endeavours, it can be scammed, so safeguards have to be built in.
One of the reasons the Medinge Group awarded its Brands with a Conscience accolades for close to a decade was to champion the organizations that were getting it right, inviting transparency and scrutiny, championing good corporate citizenship, and engaging in socially responsible programmes. Among them were companies devoted to doing things right by the communities they were present in, whether it was Dilmah Tea, Tata Steel or Hennes & Mauritz.
By our championing them, selected by a think-tank of leading brand professionals, we would be able to highlight shining examples of branding, as well as give them the sort of boost they deserved. If positive companies could increase their custom, and if positive non-profits could increase their influence, then we can do some good in the world.
As people rightly want shortcuts in their busy daily lives, then the work at Medinge, if seen as an endorsement, would help them make a decision about whether to deal with that organization or not.
Itâs nice to be in that bubble, which makes me ever-grateful to get reminders that we still have a lot of work to do. If youâre genuinely desirous of helping your own, then we need to help create more ways of reminding people which organizations do just that. The Brands with a Conscience programme was definitely a very good way of doing it. What shall we do, in the post-peak-Facebook world of the second part of this decade, to get word out? Is it through video, thanks to greater bandwidth, that allows us to experience and understand more? Is this the coming of age of some form of virtual reality? Or, as we did when we first started exploring bulletin boards and email, time again for us to reach out to people in communities very foreign and different to ours through video chatsâsomething like Google Hangouts but actually with people? (Yes, I know, Google fans, I was taking the piss.) Is Skype the service on which this can be built?
I would have said that technology is the great democratizer, and maybe more of us should be giving out awards to truly deserving organizations, voted on by more of the public. But we come across the issue of quality versus quantity again: the Reputation Institute surveyed 60,000 people in 15 countries and still wound up with NestlĂ© among the most reputable firms in the world. NestlĂ© may do very good things in some quarters, but it hasnât been able to avoid a lawsuit by environmental and public interests groups in California over its water-bottling operation there, or accusations by activists who believe the company wants to privatize water at the expense of public health. Volkswagen was there in the 2014 survey. We decide on image, and that image is the very thing that gets us making bad choices.
The next innovators are already on to it, and we donât even know that we seek it. But, in order to self-actualize, maybe organizing usâindividuals, not corporationsâinto global communities is the next stage. We have seen Kiva work so positively, so how about making it more interactive? Naturally we will tend to choose to help those in our own countries firstâcrowdfunding campaigns show us thatâbut allowing us to understand another human beingâs situation could be the challenge in a time when governments pursue their austerity agenda. Somehow, we can restore, at least to some degree, the optimism we had when we in the first world accessed the World Wide Web for the first time.
Tags: 2016, ANZ, Australia, banking, branding, Brands with a Conscience, business, capitalism, car industry, commerce, corporate culture, corporate social responsibility, CSR, Dick Smith, Facebook, Ford, globalization, GM, Holden, image, internet, Kiva, localization, media, Medinge Group, Murdoch Press, national image, Nestlé, New York, NY, Skype, social media, social networking, Toyota, UK, USA, Vauxhall, Volkswagen, Wally Olins, World Wide Web
Posted in branding, business, cars, culture, globalization, humour, internet, marketing, media, social responsibility, technology, UK, USA | No Comments »
26.01.2014
I was asked by my Alma Mater, Victoria University of Wellington, to give a 90-minute lecture on leadership last week to students visiting New Zealand from Peking University and the Guangdong University of Foreign Studies. (My half-serious suggestion that I spoke Cantonese and the three students from Guangdong who understood could translate to Mandarin to the rest of their classmates was turned down.) The above was the second slide, and the four main points I wanted to get across. When I posted this on Facebook and Instagram, it got quite a few likes, so I’m sharing it more publicly here.
They were a personal look at my style of leadership and what drove my career over the last quarter-century or so.
The first one was more down to luck and necessity than my being a great visionary who foresaw virtual firms and how we could be brought together through online communications. The second, however, is probably down to a number of factors, though one must also evaluate the risk of taking those steps.
The third and fourth, however, should be things we can all accomplish, by finding causes close to our hearts.
One student asked about the fourth, because she noted that there were circumstances where dissent might land one in trouble. (You may think I was taking a dig at China there, but I suspect Edward Snowden might have a thing or two to say about that.) I gave her the example of a person who had a criminal record for a minor matter because he had fallen in with the wrong crowd, and had repaid his debt to society. Did he deserve a leg up because you knew he was a good person? Now, what if that person wanted to go for a particular job? Even if the glass ceiling isn’t shattered, you can still put cracks in it if you believe he’s the best person for it. Help him out: give him feedback on his CV, offer him advice, help rehearse a job interview.
What if it was someone who wanted to go to a good school but his parents couldn’t afford it? Would you write a letter of endorsement and put your weight behind his application for a scholarshipâbecause you knew he would make the most of that opportunity?
My apologies for the use of the masculine pronoun but the above are based on real-world examples.
We all have something to offer the next person, and those opportunities to help others will always arise.
Tags: 2014, Aotearoa, Beijing, business, China, community, corporate social responsibility, CSR, Guangdong, leadership, New Zealand, public speaking, Victoria University of Wellington, Wellington, Whanganui-a-Tara
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21.10.2012
Iâve written so many editorials about Lucireâs history for our various anniversaries that now weâve turned 15, I feel like Iâd just be going over old ground. Again. Iâd do it maybe for the 20th or 21st, but the story has been told online and in print many times.
But 15 is a bit more of an occasion than, say, the ninthâso it deserves some recognition. The biggie this week is not so much that we have turned 15, but that we have officially announced a print-on-demand edition to complement our others in print and online, one that sees Lucire printed off as itâs ordered. It combines what we knowâthe digital worldâwith an analogue medium that everyone understands. It also gets around that sad reality that for every 1,000 copies printed, 500 usually wind up getting returned due to being unsold and pulped. In publishing, two-thirds sold qualifies as having âsold outâ. And thatâs not really that great for the first fashion magazine that the United Nations Environment Programme calls an industry partner.
Weâre also celebrating the Ipad and Android editions, which actually launched in August but we didnât get an announcement out till September. We also dĂ©buted a PDF download via Scopalto in France, and thereâs one more edition that weâll announce before the year is out.
So rather than look backâwhich is what we found ourselves doing at the 10th anniversary, at a time when the recession was about to bite and there was just an inkling of a fear that our best days were behind usâweâre now looking forward with some relish and wondering just how these new editions will play out.
If I were to take a look back to 1997, it would be to remark that being the first (at least for New Zealand) does not necessarily translate to being the most profitable. You carve out a niche that no one else had done before, prove a point, and someone else makes it work a bit better. So is the lesson in commerce.
It used to bug me but no more; we have a good record of doing things in a pioneering fashion, and when you look at Lucire, itâs one of the very few fashion titles from the original dot-com era thatâs still being published today, and in more forms than we had imagined. We were always happy to put value labels right next to pricier ones in coverage or in editorials, because that is how real people dress, and because we based our coverage on merit rather than advertising budgets. We looked at the advertising market at a global, rather than regional, level, something which we see some agencies taking advantage of as greater convergence happens in that market.
I like to think that some day, all magazines will be printed as weâre doing them, but from more bases around the world, to alleviate the burden on our resources. Theyâll be, as I predicted many years back, mini, softcover coffee-table books, publications to covet, and be less temporary. (I also said newspapers will become more like news magazines, but I live in a city where dailies are still printed as broadsheets, which reminds me that predictions can often take a lot longer to be realized.) Features will dominate ahead of short-term, flash-in-the-pan news, a path which the 28th New Zealand-produced Lucire issue takes, and something foreshadowed by Twinpalms Lucire in Thailand five years ago.
Weâre also in a very enviable position with a cohesive team. You could say itâs taken us 15 years to find them. At 1 p.m. local time on October 20â15 years and one hour after we launchedâour London team met to toast our 15th anniversary, while fashion editor Sopheak Seng, Louise Hatton, Michael Beel and Natalie Fisher worked on a photo shoot today in New Zealand for issue 29. Around the world, our team continues to deliver regular content, and I hope theyâll forgive me for not naming everyone as I fear accidental omissions. Just as I felt a little uncertain but excited about where things would lead with Lucire on October 21, 1997âthe 20th in the USâI have a similar feeling today. And thatâs a good thing, because if weâve managed to get on the radars of millions in those last 15 years, Iâm hopeful of the changes we can effect in the next 15.
Above: Lucire copies get finished at Vertia Print in Lower Hutt.
Also published in Lucire.
Tags: 1990s, advertising, anniversary, Aotearoa, Apple, business, corporate social responsibility, creativity, CSR, England, environment, fashion magazine, globalization, Google, history, human resources, innovation, internet, Jack Yan, JY&A Media, London, Lucire, media, New Zealand, publishing, social responsibility, Sopheak Seng, technology, Thailand, trend, trends, UNEP, website, Wellington, Whanganui-a-Tara
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19.12.2011
[Cross-posted] Summer Rayne Oakes and Benita Singh’s Cartier award-winning venture, Source4Style, which helps designers source sustainable fabric through a well designed, transparent website, launches its second version today. Lucire has the low-down in the main part of the site, and this story forms part of some of our next 2012 print and other non-web editions.
We believe this will revolutionize the way the business of fashion is conducted. Think about it: consumers demand sustainability and the trend has no signs of stopping. Yet, according to Singh, suppliers are spending up to 43 per cent of their marketing budgets just on trade shows. âItâs a huge up-front time and ïŹnancial commitment with no guarantee of a return,â she says. On the other end of the scale, Cornell University research shows that designers are spending up to 85 per cent of their time visiting those same shows, going through online directories, or wading through sample folders.
Source4Style uses the internet to bridge the divide, and has obvious positive implications for smaller suppliers, who are on a level playing field with the big names. Some of these suppliers are in third-world countries, so it’s not hard to see the financial benefit that Source4Style can have for them and their communities.
It’s in line with the ideas in Simon Anholt’s Brand New Justice, where Anholt posited that good brands helped third-world communities find greater profits and margins. Source4Style doesn’t quite give these companies brands per se, but through the site, it allows them to be the equal of businesses that are operating in the first world, and levels the playing field.
It is the solidity behind this venture that sees us devote two web pages and the cover to it. We encourage readers to take a look, as this may well be the moment when fashion changes for goodâin more than one sense of the word.
Tags: B2B, branding, Cartier, corporate social responsibility, CSR, design, environment, ethics, fashion, fashion design, France, globalization, internet, Jack Yan, Lucire, New York, NY, Paris, Simon Anholt, Summer Rayne Oakes, sustainability, transparency, USA
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22.02.2011
 Good on Air New Zealand for ferrying emergency supplies to Christchurch, for its $50 special to and from Christchurch till Friday 8 a.m., and for extra 747 ïŹights to and from the disaster-struck city tomorrow (subject to the airport reopening down there).
I’ve also learned that there is an extra WellingtonâChristchurch A320 service departing 1.45 p.m. Wednesday.
These are great moves by the airline, for banding together and doing something that we all wished we could do.
You wouldn’t see this from a foreign-owned airline hereâor, I should say, we have not seen any such action from one. Air New Zealand has acted admirably and reminded us just how important it is to have Kiwis running the show.
The airline’s stock has gone up in my bookâthat’s the layman’s way of saying I think its brand equity among domestic audiences has increased.
Tags: airline, Aotearoa, branding, corporate social responsibility, New Zealand
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